C6 - D6AY010PP0 - Help in diagnosis : Telematics RT4 (Summary)

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HELP IN DIAGNOSIS : TELEMATICS RT4 (SUMMARY)

RT4 AUDIO/TELEPHONE SYSTEM

1. Concerns
All vehicles equipped with a telematic unit RT4.

2. Presentation : Document
This document is an addition to the check procedures of the diagnostic tools.

2.1. Instructions
General procedure for using the diagnostic assistance document and the diagnostic tool.

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2.2. Generality
Reminder : Telematics RT4.

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2.3. Recommendations/precautions

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URGENT : Risk of the multifunction display and telematic unit being rendered useless : Do not disconnect
the connection cable between the telematic unit and the multifunction display when the telematic unit 40way connector is connected.

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Before any operations : Check :

The battery voltage
The fuses
The correct position of the shunt located on the built-in systems interface (the shunt must be in position
"customer")
The built-in systems interface must not be in "ECO mode"
The telematics unit must be powered and connected to the network

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CAUTION : Special precautions must be taken when connecting and disconnecting the telematic unit and
multifunction display harnesses, to avoid permanent damage to the multifunction display / Data
communication ECU .
Dismantling : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby
2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Disconnect the telematic unit 40-way connector
6 - Unplug : The multifunction display
7 - Disconnect the telematic unit aerials
8 - Connect the battery
assembly : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby

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2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Connect the telematic unit aerials
6 - Connect : The multifunction display
7 - Connect the telematic unit 40-way connector
8 - Connect the battery

CAUTION : Display diagnostics are more difficult (no diagnostics return).

2.4. Preliminary check

List : Preliminary checks.

2.5. Table : Fault codes

Fault
codes

After sales description of the fault code

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The table lists the fault codes for which diagnosis identifies the causes or components at the origin of any
malfunctioning of the telematic unit RT4.
The fault codes are given in order of priority.
Characterised by

Rectification
priority

Information fault from one of the steering wheel radio

controls

7164

Fault in the information from the last navigation message

recall switch

Not characterised 1

7165

Trip computer control button fault

Not characterised 1

996D

Fault in the calibration of the multifunction display in the

telematic unit

Coherence

B940

GPS antenna fault

Short circuit to
earth

C940

GPS antenna fault

Open circuit

F943

SOS button fault (Emergency call)

Not characterised 1

F944

Fault on one of the buttons of the telematic unit (SOS and

assistance buttons excluded)

Not characterised 1

F954

Telematic unit ECU internal fault (GSM module)

Not characterised 1

F955

Telematic unit ECU internal fault (GPS module)

Not characterised 1

F957

Telematic unit ECU internal fault(radio module)

Not characterised 1

F958

Telematic unit ECU internal fault(second radio tuner)

Not characterised 1

F968

Fault absence of the backup battery

Not characterised 1

F300

Calibration file downloading fault

Not characterised 1

B942

FM1/AM antenna fault

Short circuit to
earth

B952

FM2 antenna fault

Short circuit to
earth

F94D

Assistance button fault (Assistance calls/Repair)

Not characterised 1

F960

Telematic unit ECU internal fault (Fan)

Not characterised 1

Not characterised 1

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715D

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Telematic unit ECU internal fault (Third radio tuner)

Not characterised 1

F962

Airbag wired connection fault

Not characterised 1

F963

Telematic unit ECU internal fault (Hard disc)

Not characterised 1

F96C

SIM card locked fault

Not characterised 1

7157

Exterior temperature data fault

Not characterised 2

7172

Fault: absence of communication with the ABS ECU

Not characterised 2

F00A

CAN network fault

Not characterised 2

F020

Fault no communication with the air conditioning ECU

Not characterised 2

F085

Fault: no communication with parking assistance ECU

Not characterised 2

F088

Fault, no communication with the CD changer

Not characterised 2

F956

Telematic unit ECU internal fault(CD module)

Not characterised 2

F95A

Telematic unit ECU internal fault

Not characterised 2

A94E

Fault on the right-hand front audio output

Short circuit to
positive

B94E

Fault on the right-hand front audio output

Short circuit to
earth

C94E

Fault on the right-hand front audio output

Open circuit

Short circuit to
positive

Short circuit to
earth

Open circuit

Short circuit to
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F961

Fault on the left-hand front audio output

B94F

Fault on the left-hand front audio output

C94F

Fault on the left-hand front audio output

A950

Fault on the right-hand rear audio output

B950

Fault on the right-hand rear audio output

Short circuit to
earth

C950

Fault on the right-hand rear audio output

Open circuit

A951

Fault on the left-hand rear audio output

Short circuit to
positive

B951

Fault on the left-hand rear audio output

Short circuit to
earth

C951

Fault on the left-hand rear audio output

Open circuit

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A94F

2.6. Table : Symptoms

The table of symptoms supplies the link to a diagnostics procedure, for each symptom given by the customer.
The diagnostic procedures are established by area.
Area

Symptoms

On - stop

The telematics units does not come on

Simultaneous absence of image and sound
The telematics unit does not go when the ignition is turned off
Restarting or random switching off

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Black screen
The sound is present
Display locked on an image
Display locked on the logo
Display

The telematics units does not come on

Simultaneous absence of image and sound
The telematics unit does not go when the ignition is turned off
Restarting or random switching off
Black screen
The sound is present

Display with interference

No sound or loss of sound from all sources
Image present and not frozen

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Sound

Display locked on an image

Display locked on the logo

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Presence of general sound but no sound coming from one or more

loudspeakers
Malfunction of the CD changer source

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Malfunction of the CD/DVD player source

Malfunction of the Radio (tuner) source

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Malfunction of the jukebox

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Malfunction of the auxiliary source

Sound quality/interference problem

Presence or absence of beeps

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Volume adjustment problem - The volume drifts (bass, treble, balance...)

Sound with the ignition off
Problem linked to the navigation function

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Voice recognition

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Voice recognition / Voice

synthesiser

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CD player / DVD / CD changer

Voice labels
Voice synthesiser
Problem inserting a CD/DVD
CD/DVD ejection problem
Skips, jams

AM-FM / RDS-TMC

Change of bands AM-FM

Problem linked to traffic info TMC

Telephony / Services

Internal telephone problem

Telematics services
Directory of the Telematics unit

buttons / Controls

Keys on the front panel

Remote controls

2.7. Check after operation

It is necessary to restart the telematic unit RT4 between two readings of faults, in order for the latest

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modifications performed (reconnection of an aerial or wiring, etc.) to be correctly taken into account by the
telematic unit RT4.

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