RITA KAISHER

1158 Hiawatha Drive

Elgin, Illinois 60120
847-742-0533

SUMMARY
Over 20 years of experience in customer service insuring the customer receives
the best care and support possible.

EXPERIENCE

City of Elgin October 2007-November 2009

Police Records Clerk

Responsible for scanning reports into Adobe files for upload to Police reporting
system.
Performed data entry into system to be used for inquiries and statistical reports.
Fulfilled requests for accident and police reports using Freedom of Information
guidelines.
Processed background checks per individual and agency requests.

Total Home Health July 2007-October 2007

Receptionist

Answered all incoming calls and directed customers to correct department.

Took messages and directed calls for management to others when managers were
absent.
Handled inquiries for merchandise in retail store concerning what was carried and
possible solutions to medical needs.
Used online computer sales terminal to bill government accounts for invoiced
medical equipment.

Fox Valley Ophthalmology January

2006–July 2007
Medical Receptionist

Greeted patients and gathered information to complete medical and insurance

records.
Scheduled and verified appointments over the phone and in person.
Entered patient billing information, created statements, collected and entered
payments on patient’s accounts.
Balanced daily payments taken as cash, by credit card, and by check.
Ran settlement report for credit card transactions.
Answered incoming calls from patients including those made through the
emergency line.

JP Morgan Chase, Global Treasury Services September

2001-April 2005
Project Manager
Responsible for ensuring the success of technical implementations for commercial
card products.
Researched, analyzed, and solved root cause of each problem related to technical
implementation setup and provided solutions to business partners to prohibit
future occurrences.

Bank One, Global Treasury Services September 2001–September 2002

Account Manager

Built and maintained relationships for a portfolio of 160 clients ensuring customer
satisfaction with Bank One.
Fulfilled client’s requirements for their programs utilizing Total Systems as the
processing platform.
Liaison between internal business partners to research, analyze, and provide
resolutions for fraud, billing, and dispute issues.

Bank One, Global Treasury Services January

1997–September 2001
Accounting Specialist

Conducted training within the department for new hires.

Processed payments within specified time frames.
Researched and processed unidentified payments.
Researched and analyzed general ledgers on a daily basis to ensure accuracy.
Balanced daily MasterCard settlement for payment.

Bank One, Global Treasury Services June 1996–January

1998
Dispute Representative

Conducted training within the Disputes department for new hires and existing
employees.
Arbitrated on customer’s behalf with both Visa and MasterCard governing boards.
Responsible for maintaining the process of workflow for customer disputes.
Performed audits on files to insure accurate dispute processing.
Updated manuals used for departmental training.
Promoted to Team Leader.

First Chicago, Business Card Services June 1990–June 1996

Customer Service Representative

Ensured the timely processing of client requests.

Responsible for corporation and accountholder set up on the existing platform.
Employee of the month for providing outstanding customer service and balancing
community needs.
Administrator for the Hillcrest Reading Community Program.

BUSINESS & TECHNICAL SKILLS

MS Office including Excel, Word, Access, Powerpoint Compulink for Medical Billing
Knowledge of SAP