Don Keaveney

66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Web Site : http://donkeaveney.moonfruit.com

Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.

Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability,
Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and
Auto Systems.
Development of short term software solutions to meet business needs.

Professional Experience

10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.

8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and
lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.

7/2006-1/2007 NiiS - Danvers, MA, Claims Supervisor/Consultant

Responsible for National League of Cities Pool reinsurance claims: GA, MA, VA, CT, UT, and AK.
Identify claims with potential to breach self-insured retentions and report cases to NLC Mutual.
Provide direction to Supervisors in the Pools on case handling.
Prepare Settlement Authority Requests for the Pool and NLC Mutual.
Review case handling by the Pools on Exposure claims (cases in excess of $500,000) and provide
advice in bringing the cases to conclusion.
Identify and review cases within a particular state pool for audit on behalf of NLC Mutual.
Review NLC Mutual RSG Claims System for areas in need of enhancement and identify new business
needs to be addressed.

2003-2006 GFMS Boston, MA, Examiner

Direct Investigation, Reserving, & Disposition of High Exposure WC claims including standard WC in
addition to exposure and Black Lung cases.
Direct Investigation and Determine Liquidated Companies Net Worth.
Determine WC claim eligibility for specific state Guaranty Funds.
Resolve WC coverage issues with liquidated insurers.
Develop and Implement test plans for enhancements to WC systems.

2001-2003 Guard Insurance Nashua, NH, Regional Representative

Direct Investigation, Reserving, and Disposition of High Exposure WC claims.
Provide Servicing to WC Policyholders.
Develop and recommend enhancements to WC systems.
Work with IT to test and implement WC system changes.
Work with State WC boards to insure compliance on State WC procedures.
Work with Government Relations dept to identify legislative changes to WC acts.
Participate in multidisciplinary with Underwriting to identify profitable accounts or cancellations.

1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in
Portsmouth, NH. Doing sales 2-3 days per week.

LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner

1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.

1985-1987 Claims Manager Chestnut Hill, MA

Provide management over WC, GL, Auto, and Property Claims.
Write performance reviews for Supervisors and review performance of adjusters.
Make recommendations on all claims with combined reserves exceeding $80,000.
Implement and train staff any new claims handling procedures/programs.
Increased office productivity by 7% across all lines

Adjuster (11/1981 – 1983) Supervisor (1983 – 1984) Natick, MA

Supervision of Adjusters and Rehab Nurse including WC, GL, and auto BI claims.
Investigations, negotiation of settlements of claims.
Provide excellent customer service.

Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr.
Business Analyst

Sr. Business Analyst, Claims Systems, Corporate HQ Portsmouth, NH 1992-1994

Developed project cost analysis for proposed claims system projects.
Developed Business Requirements for claims system projects.
Research and recommend personnel for acquisition planning teams.
Maintain / Support WC systems and training documentation.
Manage software distribution for personal markets claims.
Research EDI / EFT claims processing for glass claims.

Project Leader, Home Office Dover & Portsmouth, NH 1989-1992

Supervise 5 Application analysts and write performance reviews.
Plan and direct implementation of WC medical fee schedule processing.
Received Employee Recognition Award for Medical Fee Schedule Project Research and Design
methods for Image processing to enhance WC workflows.
Work with IT on modifications to local and centralized check printing.
Implement Call Center Automation for Auto appraisals and first reports.
Research and recommend laptops for field adjusters.
Design and Implement Claims management reports that measure office performance.

Systems Analyst, Home Office Boston, MA & Portsmouth, NH 1987-1989

Research, Design, and Implement WC coverage rollover
Research, Design, and Implement System for Automated Processing of Ohio WC claims
Develop Test Plan and Implement changes to online check printing.
Participate in nationwide implementation of WC Claims system.

Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports