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INTRODUCTION
Compliance training is a must, yet it seems to be a tricky area
that many companies struggle with. A course is created with
a purposeful intent, but learners dont always care about that
intent, especially when it is delivered in a mundane way. They
zone out, go through the motions and move on to the next task
of the day. Its as if your learning never happened. The only proof
you have is that check in the box.
THE CHALLENGES
OF COMPLIANCE
TRAINING
M
Where we are
Where we want to be
Right in
between
just ok and
meeting
standards
BEFORE YOU
BEGIN DESIGNING
B
A NEW DESIGN
APPROACH FOR
COMPLIANCE
I
3. Expert story:
Get your SME involved by sharing
their stories and experiences. You
could record their stories with audio or
video. We have clients shooting great
footage on their iPhones. The cost for
capturing authentic voices is nothing
like it used to be. Real people sharing
real experiences provides credibility and
authenticity that will get people paying
attention.
And dont feel the need to include
endless numbers or anecdotes focus
on the key risks that youre trying to
communicate and ensure that the
stories are tightly constructed and
support your overall intention.
Quick Tip: Scenarios dont have to be
media driven to be immersive they
just need to be plausible and wellconstructed to make the decision
points sufficiently challenging. All the
effort is in the scripting. Make sure
the elearning stands up to scrutiny,
and push your SMEs hard to help
create realistic, challenging scenarios
and questions. Take a look at the
example below:
Here the learner is taken through a
short scenario and then presented with
decision points.
Condensing your course into bitesize nuggets will force you to look at
the content with a more critical eye.
Every screen, every point, every word
should have a reason for its existence.
Put yourself in the learners shoes. Ask
yourself, Is this content filler or truly
relevant?
Make the learners role clear and provide a clear call to action
The most important aspect of any
compliance elearning is proving that
people actually know what they need to
do in the real world after they finish the
training program. Help them see how
they can take this information back to
their jobs, what they should look out for,
and how they should change their own
behavior.
Design your course so that people have
a clear sense of what they need to do
in order to reduce risk for the company
and for themselves. Be sure to make
what needs to be done very explicit,
not just in the policy. The learner should
understand his/her responsibility and
take into consideration what needs to
be done to reduce risk. The learners
role cant be about simple recall of
facts that will fade away from short term
memory within minutes. It must involve
putting those facts into practice.
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