Smartshore IT Services

Feb 2014

Smartshore

Staffing Services

Smartshore Service Offerings across Technologies

The Smartshore Advantage

Services and Domain Landscape

Case Studies

Application Development

Application Support & Maintenance

Application Testing & Quality Assurance

Application Performance Management

Migration and Standardization

IT Infrastructure Services

www.Smartshore.com
www.smartshore.us

Smartshore: Your Technology Partner

For over 6 years, global enterprises worldwide have chosen Smartshore as
their IT services and outsourcing partner
Presence in

Global
locations

500+

20+

Employees

Customers

India
6 Years

QUALITY
SEI CMMI level 5 compliant
ISO 9001:2008 certified

DELIVERY CENTRES at

Location: Noida

Capacity: 500 +persons

Major functions/services provided: software services

DATA SECURITY

Secured data, network and physical environment for maximum protection &
safety

UK
proposed
Australia
proposed
Singapore
1 Year
USA
6 Years

www.smartshore.us

Overview

CAGR of almost 100%

Over 20 clients
worldwide

Resources

Company offerings
include IT Application
Development , IT
Infrastructure
management and Staff
Augmentation

Founders have rich

experience in offshoring
of services

3000

1500
750
10

25

50

100

2009

2010

2011

2012

250
2013

2014E

2015E

2016E

Vision: Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team

www.smartshore.us

Selected Clients
Banking &
Financial
Services

Information
Technology

ATM and
Telecom

Manufacturing

Education,
Media &
Others

www.smartshore.us

Smartshore Locations

UK

USA
Dallas

New York City

India

Singapore

US Day Time
India Night Time

India Day Time

US Night Time

Enables
24/7
operation

www.smartshore.us

Smartshore Presence
US Headquarters
Smartshore Services LLC
150 Overlook Avenue, Suite 12J,
Hackensack, NJ 07601
Tel: 201 490 0167, 203 715 0080
Email: sales@smartshore.us

Texas Office
3198 Parkwood Blvd, Suite 11071,
Frisco Texas, 75034
Tel: 214-618-2322, 214 636 7213
Email: texas.usa@smartshore.us

Singapore Headquarters
SMARTSHORE SERVICES PTE. LTD.
391B ORCHARD ROAD, #23-01, NGEE ANN CITY TOWER B, SINGAPORE (238874)
Tel: 65 6337 2956, 65 9618 6614
Email: singapore@smartshore.us
India Headquarters

Smartshore Infoservices Private Limited

C-8, Sector 7, NOIDA, U.P. - 201 301
Tel: (+91) 120 454 3270
Fax: (+91) 120 242 4192
Email: noida.india@smartshore.us

Mumbai Office
Marine Lines Area, Jai Mahal Estate, 39
Kitchen Garden Lane, Office no. 3, 2nd
Floor, Mumbai - 400002, Maharashtra
Email: mumbai.india@smartshore.us

Kolkata Office
BF-54, Salt Lake City, Ground Floor,
Kolkata - 7000064, West Bengal
Email: kolkata.india@smartshore.us

Ranchi Office
5 Tapovan Madhopur Road, Behind
Tapovan Apt., Nivaranpur, Doranda, Ranchi
- 834002, Jharkhand
Email: ranchi.india@smartshore.us

Chennai Office
Suite No. 5, Beach Residency, 25(N), 1st Seaward Road, Valmikinagar,
Thiruvanmiyur, Chennai 600041, Tamil Nadu
Tel: (+91) 9381024508
Fax: 044 2445 2117
Email: chennai.india@smartshore.us

www.smartshore.us

Relationship Management Team

Director: Amit Saraff, amit.saraff@smartshore.us, 203 715 0080

Business Development: Ron Winaker(USA), ron.winaker@smartshore.us,

214 618 2322,
Manju Saini (India), manju.saini@smartshore.us
Parag Panchal (Singapore), parag.panchal@smartshore.us

Lead Account Manager Abhinav Goel, Abhinav.goel@smartshore.us

Dedicated operations team: Ravisankar Mapalla, Mithilesh Kumar Singh,

Neelam Chamoli and Soni Gupta etc.

Smartshore Consultants

www.smartshore.us

Smartshore : Maturity in Engagement

Centre of Excellence (CoE)

Driving Innovation and Best Practices

Application Management

Customer
Communication
Management

Portal & Content

Management

Enterprise Application

Business Intelligence

Infrastructure Services

People

Centre of Excellence (CoE)

Driving Innovation and Best

Practices

Tools & Technologies

Infrastructure: India Delivery Centres Noida

Services

People

Uses the latest tools and

technologies to give your
business the modern edge

Process

CMMI Level 5 ver 1.3

compliant
ITIL standards

Partners

Smartshore Outsourcing Services| Feb 2014

Partnership with Industry

leaders

www.smartshore.us

Services and Domain Landscape

Application Management

DELIVERY DEPTH

Application Development, Support &

Maintenance
Application Testing, Performance
Management & Quality Assurance
Multichannel &mobility services
Product Engineering
Migrations, Standardization &
Consolidation

Customer Communication
Management

Web Content Management

Document Composition Consulting

Print & Production management
Implementation Services
Print Application support, maintenance
and migrations
Enterprise Content Management &
Workflow

Web Content Management

eCommerce, B-to-B & B-to-C Portal
User Experience
Intranet & Enterprise Collaboration
Migration & Consolidation
Multilingual Content Management &
Translation
Mobility Solutions

Enterprise Application

Business Intelligence

Infrastructure Services

Help Desk & Support Services

Database Management Services

Platform Migrations

Application Performance Management

ERP - Oracle e-business suite, MS

Dynamics AX,NAV, Infor & Bespoke

CRM MS Dynamics, Salesforce, Bespoke

Billing, Ordering, Provisioning, Enterprise

applications

Data management
Data warehousing & MDM
BI Reporting
Business discovery analytics & Dashboards
Social media & Customer Analytics

HOSTING SOLUTION

Virtual Private Server | Dedicated | Cloud

CONSULTING

Information strategy planning | Web Presence Strategy| Process consulting

INDUSTRY

Banking & Financial

Services, Insurance
Education

GLOBAL DELIVERY MODEL

10

ISO 27001:2005 - COMPLIANT ISMS

Smartshore Outsourcing Services| Feb 2014

Manufacturing
Travel & Tourism

Retail
Logistics & Supply
Chain

PROVEN PROJECT MANAGEMENT PRACTICES

CMMI LEVEL COMPLIANT PROCESSES

Print & Media

Telecom

FLEXIBLE ENGAGEMENT MODELS

www.smartshore.us

Application Development
Deployment

UAT
Systems/
Integration
Testing
Unit Testing

Construction

Design

Initial Scope
Functional
Specifications

Option 1
Delivery
Smartshore
Client

Option 2

Option 3

Option 4

Project Management
Smartshore
Client

Client + Smartshore

11

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Application Development Methodologies

Waterfall Methodology

Agile Development: The Scrum Methodology

12

Smartshore Outsourcing Services| Feb 2014

The Agile Development Methodology

The Agile Unified Process

www.smartshore.us

Test Driven Development Approach

Feature based development

Client

Management

Track Project Status

Track Project Health

<<monitors>

Developer

13

Continuous Integration
Server

Source Control

Issue Tracker (JIRA etc)

Encourage test driven development

Capture specifications in an executable form

using Cucumber, Concordion libraries

JIRA monitors commits to Source Control and

links them back to Tasks/Features/Bugs
ensuring traceability down to the source code
level.

<<monitors>

Business
Analyst

Smartshore Outsourcing Services| Feb 2014

Issue tracker JIRA used to Identify

features/tasks/technical tasks

Continuous Integration server to integrate &

monitor project health in real time.

Ensure coding conventions, flag bad

programming practices on every build.

Catches failed unit /integration/acceptance

tests on every build

The commits on the same project from

different developers will be integrated on the
CI server checkout. Any API breakage or build
failures will be flagged quickly.

Reports from CI and JIRA published for

stakeholders to track project health and
status.

Tester

www.smartshore.us

End-to-End Application Support Services

Channels
Desktops/
Laptops

Services Portfolio

Mobile Applications

Custom Application
Support
Front End
Internet
Intranet
Extranet

Business Analytics
Dashboards
Trends

Mobile
Applications

ERP

CRM

BI/DW

Enterprise wide Business Applications

CRM

HR &
Payroll

ERP

Middleware
3rd Party Systems

Bespoke
Applications

Infrastructure Support
Wintel/
Messaging

Network/
Security

Operating
System

Storage

Operating Systems & Databases

14

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Application Support & Maintenance

15

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Smartshores Testing Expertise

Functional
Testing

System Integration, User Acceptance, Regression

Non-functional
Testing

Performance, Load and Stress, Volume, Usability,

Code Review, Soak Testing

Specialist
Testing

16

Mobile Applications, Cloud, Compatibility,

Application Package

Environment

Platforms

Agile and Waterfall

Web, Windows and Mobile

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Application Performance Management

Smartshore SPECIALISES IN PROVIDING
APPLICATION PERFORMANCE MANAGEMENT
SERVICES.

User Experience
Management

Application
Server
Monitoring and
Diagnostics

Database
Monitoring and
Management

BENEFITS
Virtual Server
Management

SLA Monitoring
and Dashboards

Network System
Management

Capture User Experience

Lower operational cost

Middleware
Monitoring

Infrastructure
Monitoring

Virtual Desktop
Diagnostics and
Monitoring

Mitigate Downtime Risk

Provide Performance Thresholds

TECHNOLOGY:
Java, .NET, virtual or physical servers,
databases, networks, etc.,

17

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Migration and Standardization

Migration and Standardization services

End-of-life management for

business critical functions
operating on legacy systems

Smartshores Approach
to Migration and
Standardization
Discovery
& Analysis

Microsoft platform migration

.NET platform migrations
(version upgrades)
Oracle platform migration &
standardization

Assessment
& Estimate

Migrate

Standardization of BI tools and

infrastructure
Server Consolidation

18

Smartshore Outsourcing Services| Feb 2014

Test

www.smartshore.us

The Smartshore Advantage

Solutions modeled around

customers unique business
requirements
Engagement models match
the size/need of the project

Our expertise in providing

the whole range of IT
services make us an ideal IT
partner.

Multiple outsourcing
options that best fit our
customers business needs.

Models : Captive Offshore

Development Centre, BuildOperate-Transfer (BOT),
Time & Material/Fixed
Price, and Joint Venture.

Focus on key technologies

and industries to build value
added offerings that ensure
our customers, derive
maximum benefits from it.

Flexible

Customer
Centric
Engagements

Full Spectrum

IT
services

Global
Delivery
Models
Smartshores

Centre Of
Excellence

OUR APPROACH

Customer First
19

Smartshore Outsourcing Services| Feb 2014

www.smartshore.us

Our Managed Services Model

Onsite and Remote
Analyzing
Client Needs
Locations
Choice of
Platform &
Architecture
Offshorability
Analysis

Maintenance
Procurement
Vendor Selection
Delivery at
Multiple
Locations

Support

Architecture Blueprint
Installation

20

WAN
LAN
Hardware
PC & Servers
Bandwidth
Remote
management
equipment

Multiple Cities
Connectivity
Setup
Testing
Training

Central
Helpdesk
offshore
Local
Helpdesk
On call and
onsite
engineers
Well-defined
SLAs

Remote
Monitoring
Asset
Management
Change
Management
Connectivity
Leased Lines,
ISDNs, etc
Routers,
switches,
modems, PCs &
Servers
Maximize Uptime

www.smartshore.us

Data Center Management

Data Center Operations

Systems

SUN
Windows NT
UNIX
Linux
SAN/NAS

Web Servers

IIS
iPlanet
Apache
Weblogic

1st Level Support

Monitoring
Batch Scheduling
Batch Job Execution
Inventory
Management
Upgrade & Software
Distribution
House keeping
Jobs/Log Mgmt

21

Databases

Oracle
SQL Server
Sybase
Informix

2nd Level Support

System
Administration
Build
Maintenance &
Patching
Upgrade & Software
distribution
Security Admin
Back up & Recovery

Storage

EMC
CA
IBM
HP
Hitachi
NetApps

Applications

MS Exchange
Lotus Notes
Custom
Applications

3rd Level Support

Technical Support &
Problem Resolution
System performance
& Capacity Planning
Architecture/Design
Security
Administration
Back up & Recovery

Coordinated /
3rd Party Vendor /
In-house staff

Hands And Feet

Break Fix
Tape Change
Tape Rotation

www.smartshore.us

HR Offerings

Resourcing
Services

Payroll

HR
Analytics

Strategy &
Requirements

Pay
Administration

Data compilation
and cleansing

Sourcing
candidates

Time &
Attendance

Cognos Reporting

Selection &
Hiring

Payroll Delivery

Statistical
Analytics

On boarding

Reconciliation

Resource
Analytics

Exit Interviews

22

Expenses
Management

Performance
Management

HR
Database
Development

Data Modeling

Framework
Development

Global Data
Warehouse
Integration

www.smartshore.us

Staffing
ROLES
1. Business Analyst
2. Application
Developer
3. Application Support
4. Testing
5. Project Managers
TECHNOLOGIES

a.
b.
c.
d.
e.
f.
g.

Mainframe
.NET
Testing
DBA
JAVA
BI/DW
ERP

1. Confirm Job Requirement:

Duration, Location, Major activities, Technical Skills, Experience,
Education/ Certifications, Work Hours, Salary range, Start date

2. Prepare Candidate Short List:

Internal database, Referrals, Recruiting databases search,
Social Networking Sites and Job Postings on Job boards,
company websites, social networking sites

12 - 15

3. HR Screening
JD based questions, communication skills, self
confidence etc., employment form verification,
Remuneration discussion

8 - 10

4. Technical Interview
Web based questionnaires, Skype with
Technical Experts, Architects at
Smartshore and behavioral interviews

5-7

5. Background Check
Social Media, employment
Verification, Criminal Check
and References

6. Client
Interview
Recruiter summary
sheet

3-5

2-3

7. Hire

23

www.smartshore.us

Benefits to Customers
Client Smartshore Relationship Roadmap

Case-by-Case
Resource Supply

Proof of Concept

24

Selected stand-alone projects

onsite at Clients location

Processes are
standardized

Establishing joint Project

Management, Reporting and
Risk Management practices

SLAs for resource supply

are established

No project volume
commitment

Close oversight by senior

management

Client Expertise Center

at Smartshore

Identify resource patterns

and predict future needs

Enhance Project
Management practices to
accommodate growing
volumes

Dedicated Client Development Center at

Smartshore office in US / India

Dedicated team

Specialized training programs to

address Client-specific needs

HR programs: hiring specialized

personnel to staff Client needs

On-demand additional resource supply from

Smartshore India Staff

Full-time PMO

www.smartshore.us

Case Studies

Large USA University: Application Development

Financial Technology Company: Application Development
Large Computer Mfg. and Services Firm: Application Development
Large Hospital Chain: IT Integration
Large Security Firm: Data Processing
International Telecom Carrier: Data Center Integration

Large USA University: App Development and Maintenance

Client Background

Smartshore solution and involvement

Project team of developers, designers , QA and project

manager offshore with onsite coordinator

Strict adherence to project timelines and delivery on

time

Quick timely response to the clients needs and sharing

periodic performance reports

Experienced and qualified development team for various

IT projects in India and USA

20, 892 students

Founded in 1890
Largest university in the State

Business drivers

Needed an application for NCAA rules and

regulations

All coaches administrators would have

access using active directory to search and
modify

Application optimized for mobiles

University required a hosted solution

Benefits to Client
Cost Savings of over 50% by using global delivery model
Project delivered ahead of schedule

Technology

26

ASP.NET 4.0

C#

SQL Server 2008 R2

Visual Studio 2010

Mobile Development

Database hosted and maintained by Smartshore

Agile delivery model which accommodated changing
customer needs at no extra cost

www.smartshore.us

Financial Technology Company: App Development

Client Background

Smartshore solution and involvement

Project team of developers, designers , QA and project

manager offshore

Strict adherence to very aggressive project timelines

and delivery before time

Quick timely response to the clients needs and sharing

bi weekly performance reports

Used agile development methodology for faster review

and short development time

Provider of Structured products platform

Retail and Corporate Investors worldwide
Click to trade product design and execution
Operates in secondary markets as well

Business drivers

Need a technology platform for various

structure products like notes, CD,s , variable
annuities etc.

Needed functionalities to work against the

global investment banks

Application optimized for mobiles and

database with hosting solution

Technology

27

HTML 5

Java Script

IPAD

Mobile Development

Benefits to Client
Cost effective offshore based delivery results in savings of
over 60%
Before Time response exceeding expectations
Establishing a long term mutually beneficial relationship

www.smartshore.us

Large Computer Mfg. and Services Firm: Application Development

Client Background

Smartshore solution and involvement

Set up a PMO team for the execution of this initiative

Reviewed the current process and developed the SLAs

as per the client processes

Quick timely response to the clients needs and sharing

periodic performance reports

Experienced and qualified development team for various

IT projects in India and USA

$34 Billion Revenue

94,300 employees
Global presence in all major nations
IT Services business of more than $8B

Business drivers

Expansion of the delivery team globally

Urgent need of application development

partners in various technologies

Identify partner with reliable solution

capability in multiple locations

Benefits to Client
Qualified resources available at very short notice
SLA based delivery

Technology

28

One partner for multiple location delivery

JAVA

Reliable delivery partner

.NET

Leveraging the Indian knowledge base of Smartshore

DBA

TESTING

UNIX
www.smartshore.us

Large Hospital Chain Hospital IT Integration

Client Background
Rs 80B International Hospital Chain
State of the Art hospitals started in
Delhi, Mohali, Bhatinda, Dehradun
etc.
Business drivers
New network integration for these
hospitals
Installation and configuration of
desktops, network wiring, servers and
other data center components.
RAID configuration, operating system
installation etc.

Technology

29

HP servers

Desktops

Routers

Switches

Troubleshooting

Smartshore solution and involvement

Completed inventory management of all the
required data center material, inspection and
installation
Assembled all the network components including
PC, Server, LAN wiring, electrical wiring, hard
disk, cache, processor, drive, adapter, memory
etc.
Installed Cisco Catalyst Switches and other data
center components
Procured additional missing equipment
Updated data center technical diagrams for
completed documentation
Benefits to Client
Assured 24 X 7 support on as needed basis
On time, under budget delivery
Management oversight provided by Smartshore
without any client presence
Additional value services for procurement of material
provided by Smartshore

www.smartshore.us

Large Security Organization: Data Processing

Client Background

$500 million country wide initiative to be

implemented in multiple states like
Jharkhand, Odisha, UP, Uttarakhand, Tamil
Nadu etc.
20,000 locations automation

Business drivers
20,000 locations to be in cyber network
along with support offices
New network integration for locations
Installation and configuration of
desktops, network wiring, servers and
other data center components.
Training of the police personnel

Technology

30

servers

Desktops

Routers

Switches and LAN cabling

Troubleshooting

Smartshore solution and involvement

Created a team of 100+ experts in multiple
locations
Assembled all the network components including
PC, Server, LAN wiring, electrical wiring, hard
disk, cache, processor, drive, adapter, memory
etc.
Migrated data from old systems and paper to the
new software
Trained police personnel on the new software as
well as basic computer training
Created a team management composed of
process managers, site project managers, QA ,
site leads etc.
Benefits to Client
Assured 24 X 7 support on as needed basis
On time, under budget delivery
Management oversight provided by Smartshore
without any client presence
Beat the expected SLAs with highest productivity and
before time delivery
Evaluated on the best partners and expanded the
presence to several other sites

www.smartshore.us

International Telecom Carrier: Data Center Integration

Client Background

$2B Global telecom leader part of $29 B

conglomerate
200 KM global network with 300 POPs,
20TB submarine capacity and 1 million sq.
feet data center space

Business drivers

New data center integration in NYC

Installation and configuration of servers and

other data center components.

RAID configuration, operating system

installation etc. needed for servers

Smartshore solution and involvement

Completed inventory management of all the
required data center material, inspection and
installation
Assembled all the servers components including
hard disk, cache, processor, drive, adapter,
memory etc.
Installed Cisco Catalyst Switches and other data
center components
Procured additional missing equipment
Updated data center technical diagrams for
completed documentation
Benefits to Client
Assured 24 X 7 support on as needed basis
On time, under budget delivery

Technology

31

HP Proliant 380 G5 Servers

Cisco catalyst switch 2950, 3750 G

Sun Servers

KVM Switch

Remote Desktop Access and Win 2003

Management oversight provided by Smartshore without any

client presence
Additional value services for procurement of material provided
by Smartshore

www.smartshore.us

For more information, please visit

www.Smartshore.com