Amr Farouk Taha Abou El Wafa

Personal Info:
Address:
12 Faraskour St Heliopolis Safeer Square, Cairo, Egypt
Tel:
26336735-26443314
Mobile:
01021181501 - Mobile phone
E-Mail:
amrfarouk@live.fr
Date of birth:
28/05/1980
Martial status: married
Education:
School
Faculty
Major
Degree

:
:
:
:

Lycee La Lybertee French School

Commerce Ein Shams University (2005)
Business Administration
good

Career Goals
I am interested to join a bank or hotel in a team work that can achieve my goals and develop more talents and
skills at work, with cooperation with others, be more organized with daily goals, earn new skills to work with the
most effort. Be motivated to work, develop relationship with clients or co-workers

Training periods ( during studies )

Midb ( Misr Iran development bank ) summer training

has intimate knowledge of the customers needs
has empathy for the customers situation
is able to communicate clearly, both written and in speech
talks in a way the customer can understand
able to handle complaints, even when handling unpleasant customers

Language Proficiency

Fluent French language written , read and spoken

V. good English language written , read and spoken
Arabic language mother tongue

Professional Experience
Customer service
Export Development Bank Of Egypt, Egypt (Cairo)

2007

Customer service representatives interact with customers to provide information in response to inquires about
products and services. They also handle and resolve customer's complaints. Some customer service
representatives assist customers interested in opening accounts for various services .

Treasury & capital market customer service officer :

ARAB BANK, Egypt 2008

Treasury and capital market department
Dealing with clients
- Answering emails
- Writing to customers
- Answering inquiries over phone .
- Processing orders

: Sales

man in Mars Egypt

1.To assist the Sales supervisor in leading, directing and motivating the sales team in order to achieve the
overall corporate sales objectives.
2. To assist the Sales supervisor in revising and implementing the sales strategies plans.
3. To assist the Sales supervisor in generating sales opportunities by identifying appropriate business
targets.
4. To assist the Sales supervisor in providing a professional and excellent level of customer service with
existing and new customers.
5. .Supervise the shift that is scheduled
6. .Assist Sales Manager by completing all assigned duties
8. .Handle customer issues, resolution and communicate escalated issues to the Sales Manager
9. Assist with sales rep questions, concerns and product/service questions.

Current job : catering supervisor sakson egypt petrole company

2

Job description :
The day to day routine of a catering manager is likely to vary greatly but can include:
managing the food and beverage provision for functions and events;
supervising catering and waiting staff at functions;
planning menus in consultation with chefs;
recruiting and training permanent and casual staff;
organising, leading and motivating the catering team;
planning staff shifts and rotas;
ensuring health and safety regulations are strictly observed;
budgeting and establishing financial targets and forecasts;
monitoring the quality of the product and service provided;
keeping financial and administrative records;
managing the payroll and monitoring spending levels;
maintaining stock levels and ordering new supplies as required;
interacting with customers if involved with front of house work;
liaising with suppliers and clients;
negotiating contracts with customers, assessing their requirements and ensuring they are satisfied
with the service delivered (in contract catering);
ensuring compliance with all fire, licensing, and employment regulations;
maximising sales and meeting profit and financial expectations.
Manage all human resources and personnel tasks for catering staff including trips visas accomodation
transportations social insurance contracting days off and shift swaping team leading for all rig workers
in catering departement and crew changes during the weeks

Educational Training & Courses:

Effective presentation and communication skills
Regional Information's Technologies Institute ( RITI ), Egypt (Cairo)
3DSmax ( graphics designing courseware )(yat educational center )
Skills Summary

Communication skills, Key Research Skills , internet researches .

Strong negotiating and persuading.
High communication skills.

Job skills
1. Good ability to ensure a regular follow-up towards clients.
2. Can work in teamwork and under stress .
3. Good negotiation skills
4. Planning/Organizational skills
5. Budgeting
6. Time management

Computer knowledge
3

Accounting software (AS400) banking software

Internal computer network
Microsoft office 2003
Microsoft office 2007
Microsoft office 2010
Telecommunication networks
Internet researches skill
Local networds maintenace

Personal Skills

Self-awareness
Flexibility
Time Management
Commitment
Goal Setting
Planning and Monitoring
Self-appraisal