Request ID Requester

Department

Category

Subcategory

12780 Kumara Swamy

Appineeti

Gold Loan

Business Application

Gold Loan

12802 Vijaykumar Kasthuri

Gold Loan

Business Application

Gold Loan

12808 Amar Avula

Gold Loan

Business Application

Gold Loan

12856 T Phani Kumar

Gold Loan

Business Application

Gold Loan

12906 Janibasha Shaik

Gold Loan

Business Application

Gold Loan

12913 Srinivasa Rao

Mutyalapati

Gold Loan

Business Application

Gold Loan

12950 Raja S

Gold Loan

Business Application

Gold Loan

12999 Chandra Shekar

Tunikipati

Gold Loan

Business Application

Gold Loan

13007 Rama Koteswara Rao

Gold Loan

Business Application

Gold Loan

13018 Janibasha Shaik

Gold Loan

Business Application

Gold Loan

13062 Sreedhar Damera

Gold Loan

Business Application

Gold Loan

13112 Sreedhar Damera

13174 Selvavinayagam P

Gold Loan
Gold Loan

Business Application
Business Application

Gold Loan
Gold Loan

Item

Subject

Created By

Technician

User ID Unlock

User id locked

Kumara Swamy
Appineeti

Shraddha Patil

User ID Unlock

Unlock the user ID-11031

Vijaykumar Kasthuri

Not Assigned

User ID Unlock

UNLOCKED MY GL USER ID

Amar Avula

Pradnya Potdar

User ID Unlock

user id lock

T Phani Kumar

Pradnya Potdar

User ID Unlock

Unable to login

Janibasha Shaik

Pradnya Potdar

User ID Unlock

user id unlock

Srinivasa Rao
Mutyalapati

Pradnya Potdar

User ID Unlock

User ID:10631 is not opened in Graditum

Raja S Gold Loan ModulePradnya
- reg Dharapuram
Potdar
Road(1039) Tir

User ID Unlock

user id already logged in

User ID Unlock

Request for finone passwaord id 11852

Rama Koteswara Rao

Pradnya Potdar

User ID Unlock

Unable to login to our GLA Application

Janibasha Shaik

Pradnya Potdar

User ID Unlock

USER ID UNLOCK

Sreedhar Damera

Pradnya Potdar

User ID Unlock
User ID Unlock

user id unlock
USER ID UNLOCK-CA011596

Sreedhar Damera
Selvavinayagam P

Pradnya Potdar
Pradnya Potdar

Chandra Shekar
Tunikipati

Pradnya Potdar

Description

Site

Dear sir/madam, This informing you that Kumaraswamy.A

ANDHRA PRADESH
E.Code.11464. Fineone user id showing invalid password. Please
give the my password, clear the problem as early as possible.
Thanks & RegardsA.KUMARASWAMY,CCA- GOLD LOAN,FEDBANK
FINANCIAL SERVICES,D.NO:2-52,ELURU ROAD,Opp.Petrol
bunk,HANUMAN JUNCTION.PHONE NOS:08656-242246MOBILE
NO:9542999899.

Request Status
Closed

TAMIL NADU

Closed

ANDHRA PRADESH

Closed

ANDHRA PRADESH
10660RegardsT.Phanikumarfed bankRepallePh-9640368022
Dear sir /madam,
iam unable to login to our GLA
ANDHRA PRADESH
Application as it is showing errorthe user id already logged in in
another systemthanks & regards sk.janibashajlovinukonda
Dear sir /madam, iam unable to login to finone ive as it is
ANDHRA PRADESH
showing errorthe user id already locked in in another
system.warm regards,M.SRINIVASA RAO (11110) CCAFEDBANK
Financial Services LimitedA Wholly owned subsidiary of the
Federal Bank Ltd.)23-210 ,1st Floor | KotiRatnamma Building Up
Stairs :Dena Bank | Palanadu Road VINUKONADA - 522647 |
GUNTUR (Dt), A.P,Ph: 08646 - 272027 (O) MOB NO: +91
7396676766 Branch email: Guntur03029@fedfina.com

Closed

Dear Sir/Mam,
User ID:10631 is not opened
graditum gold loan module. It shows " User already logged in
another system". Kindly rectify the same soon as possible.
Respected sir, Gradtim when I was login it's showing user id
already logged in . so please solve my user login
problem RegardsT Chandra shekar11772
Dear sir,finone password invalid. pl z provide new
passwaordemp id 11852Thanks & RegardsRAMA
KOTESWARAO.P,JLO - GOLD LOAN,FEDBANK FINANCIAL
SERVICES,D.NO:2-52,ELURU ROAD,Opp.Petrol bunk,HANUMAN
JUNCTION.PHONE NOS:08656-242246
Dear sir /madam,
iam unable to login to our GLA
Application as it is showing errorthe user id already logged in in
another systemthanks & regards sk.janibashajlovinukonda
Dear Sir,my user id locked, please unlock my id emp id finone
ca011337,
Dear sir,please unlock user id -CA011337
dear sir,kindly inform that i am p.selvavinayagam (cca) id
CA011596 user unlocked customer waiting so please unlock my
user id do this needfullThanks & Regards,P.SELVAVINAYAGAM
-11596CCA-PORUR BRANCH044-42815451

TAMIL NADU

Closed

ANDHRA PRADESH

Closed

ANDHRA PRADESH

Closed

ANDHRA PRADESH

Closed

ANDHRA PRADESH

Closed

ANDHRA PRADESH
TAMIL NADU

Closed
Closed

Dear team Kindly unlock my id 11031 in graditm. It shows

error as user already logged in another system.Kindly do the
Dear Sir /Madam,
Iam Unable To Login To Our GL
Application As It Is Showing Error.
The User Id Already Logged In Another System.Regards,Amar.
AvulaJewel Loan Officer Vinukonda Branch.Fedbank Financial
Services Ltd,23-210, 1st Floor,KotiRatnamma Building,Upstairs:
Dena bankPalanadu Road,Vinukonda,Guntur,Andhra Pradesh
-522647.Land Line: 08646 - 272027,Mobile: +91 9492662789,
+91 9985106825.Email : Guntur03029@fedfina.com, Website:
www.fedfina.com
Dear sir,user id was locked user id-

Closed

Closed

Created Time

Completed Time

Nov 7, 2013 03:28

PM

Nov 7, 2013 03:54

PM

Nov 8, 2013 03:05

PM
Nov 9, 2013 02:22
PM

Nov 8, 2013 03:31

PM
Nov 11, 2013 11:08
AM

Nov 12, 2013 02:09

PM
Nov 14, 2013 02:00
PM

Nov 14, 2013 12:53

PM
Nov 14, 2013 06:04
PM

Nov 14, 2013 05:28

PM

Nov 14, 2013 06:04

PM

Nov 18, 2013 10:27

AM

Nov 18, 2013 11:31

AM

Nov 20, 2013 11:56

AM

Nov 20, 2013 01:18

PM

Nov 21, 2013 10:53

AM

Nov 21, 2013 01:14

PM

Nov 21, 2013 03:36

PM

Nov 21, 2013 06:58

PM

Nov 25, 2013 11:08

AM
Nov 27, 2013 03:13
Nov 30, 2013 05:30
PM

Nov 25, 2013 01:06

PM
Nov 27, 2013 05:54
Not Assigned

Resolution

Location

Not Assigned

Hanuman junction

Unlock

TIRUPUR

Not Assigned

GUNTUR

Not Assigned

GUNTUR

Not Assigned

Guntur

Not Assigned

Guntur

Not Assigned

TIRUPUR

problem resovled

Hyderabad

Not Assigned

Vijayawada

Not Assigned

Guntur

Not Assigned

Warangal

Not Assigned
Not Assigned

Warangal
Chennai

Branch

Vendor

Vendor Case ID

Hanuman junction

Not Assigned

Not Assigned

Palladam Road

Not Assigned

Not Assigned

VINUKONDA
BRANCH(03029)

Not Assigned

Not Assigned

REPALLE

Not Assigned

Not Assigned

Vinukonda

Not Assigned

Not Assigned

Vinukonda

Not Assigned

Not Assigned

DHARAPURAM ROAD

Not Assigned

Not Assigned

Kharkhana

Not Assigned

Not Assigned

Hanuman Junction

Not Assigned

Not Assigned

Vinukonda

Not Assigned

Not Assigned

Under Bridge Road

Not Assigned

Not Assigned

Under Bridge Road

Porur

Not Assigned
Not Assigned

Not Assigned
Not Assigned

Category

Status
Calls
No of
No of
No of
logged per
In
Business Branche working calls
Closed
Branch/Da
Process
Applicatio
s
Days
logged
y
n
159
26
104
0.025
91
13

13

91

Closed

In Process

104

4134

240

80

0.875
0.025157

0.125

4134
0.025157
0.000252

424

Category

IT Infrastructure

Status
Calls
No of
No of
No of
logged
Branche working calls
per
Closed
s
Days
logged Branch/D
ay
169

26

15%

85%

Closed

In Process

240

0.054

203

tus
In
Process
37

4394
0.05462

Category

Status
No of
No of
No of Calls logged
In
Branche working calls
per
Closed
Process
User Administration
s
Days
logged Branch/Day
169
26
80
0.018
80
0

80

Closed

In Process

4394
0.018207

Sr No

Particular

Centralized storage solution

for KYC & Loan document

AD implementation

Array password policy

Email password policy

Router VA

Firmware upgradation

FinnOne Enhancement

Oracle patch upgrade

AIX server patch upgrade

10

UD for Compound Interest

Description
Regionwise centralized storage solution for KYC documents implemented with
following features:
Daily backup of all docuement
User based authentication
Upload rights provided to users
PAN India implementation of Active Directory completed successfully (MPLS
branches only)
Password policy enabled which will enforced to users to change their password
after every 45 days.
Password policy enabled which will enforced to users to change their password
after every 45 days.
5 days prior to password expiry user will get reminder mail
Router Vulnerability Assessment has been conducted by TCL across PAN India
HO firewall Firmware upgradated as a mandatory security fix
CAS (4) & LMS (7) enhancement delivered as per timeline 20th November 2013 &
successfully deployed in UAT
Oracle 10G version upgrade from 10.2.0.3 to 10.2.0.5 on UAT and production
database
AIX service pack upgrade from version 6100-06-05-11115 to 6100-06-12-1339 on
database server
User understanding document for Compounding Interest functionality has been
shared with Business

GL

No of
Disbursement

Amount
in Crs

5171

22.12

Avg TAT
(Min)
37

MH /
GUJ
214

Region
AP /
KAR
ROAP
1766
1560

5171

LAP

No of
Amount Avg TAT
Disbursement
in Crs
(Days)
15
4
6
15

I
9

Region
PUNE
0

AD
6

TN /
ROTN
1631

4%
32%
34%

30%

MH / GUJ

AP / ROAP

KAR

TN / ROTN

40%
60%

MUMBAI

PUNE

AHMEDABAD

Categor
y
TATA
MPLS
Total

Categor
y

Status
No of
No of
Branche Issue
s
logged
141

28

No of
Open
Issue

No of
Closed
Issue

28

100%

No of Open Issue

TATA
MPLS

Status
No of
No of
Branche working
s
Days

141

26

Calls
logged
No of
In
calls (Branch/D Closed
Process
ay)
logged
28

%
0.007
3666
0.00763775

28