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To ensure consistency
Everyone needs to know what method everyone else is using to solve a problem. It keeps
the process more scientific and less susceptible to individual biases and perceptions.
Although problem solving models can be highly sophisticated and technical, the
following model has just six simple steps. Despite its simplicity, this model is
comprehensive enough to address all but the most technical problems. The simplicity of
the model makes it easier for your group to remember when solving a problem.
6. Evaluate the
Outcome
1. Define the
Problem
2. Determine the
Root Cause(s) of
the Problem
5. Implement the
Solution
4. Select a
Solution
3. Develop
Alternative Solutions
The steps in this sequence are arranged in a circle to emphasize the cyclical, continuous
nature of the problem solving process. All six steps must be followed in the order shown
above, beginning with the first step, 1. Identify the Problem. Each step must be
completed before the group proceeds clockwise to the next step.
At this stage, you are still not ready to select the best solution. You simply want to
reduce redundancy, and eliminate any possibilities that dont address the causes you
identified earlier. Force field analysis is a good tool for preliminary screening of this
solution field.
is technically feasible
Do the implementers support the solution, perceiving it as worth their time and energy?
Are the risks manageable?
Will the solution benefit the persons affected by the problem?
Will it benefit the organization?
Selecting a solution requires you to choose one that will be effective one that has
sufficient technical quality to resolve the problem, and is acceptable to those who will
implement it.
Summary
In JDCs, committee members will be responsible for analytical problem solving. As you
work together to solve problems, keep the six-step model in mind. It will help to keep
committee discussions on target. Remember that any member can remind the committee:
Arent we trying to diagnose the problem at this stage?
Why are we talking about solutions?
This analytical problem solving model is also a reminder that a subcommittee has not
finished but just begun its work when it decides on the best solution. Without the
framework of the problem solving model, it is all too easy for groups to forget the followthrough and the planning that make the solution a reality.