AU/AWR#7501704361/SSD SATA POWER PORT BURN - For Goodwill

8001110092 -

7501692790 - Order is Closed

Unit status: Received OK
Sent an email to customer. Please see ST 8001110092
Hi Jay,
How are
to give
roughly
we are

you doing today? I have checked this issue with our Depot and requested
you a Goodwill. Just to remind you to check all markings of the unit tho
to avoid this instance to happen again. I am now closing this ticket and
looking forward in serving you again.

Should you have questions please let me know.

Regards,
========================
AWR (7501710221)
9004249
Gold Level1
Santoso Soendjojo
Media Inovasi Computer
Jln. Sumatra No.1, Denpasar, Bali, 80112
+62-361-264586
60.00
22810343
8001114211
Hi Santoso,
How are you doing today? i apologize if we failed to include the shipping docume
nts. I already requested for the freight papers to be reprinted. Please expect f
or those to be sent today within 2hrs. We appreciate your patience.
Should you have questions please let us know.
Thanks,
Warranty
Les
7501714570
- Customer already called DHL
- they refused the pick-up
rma@leadersystems.com.au
2256.00

LEADER COMPUTERS
Leslie Lovei
165-187 Franklin St
165-187 Franklin St
Shpr Acc : 965299237
5000 Adelaide, AUSTRALIA Bill to Acc : 966576315
AUSTRALIA
Hi Les,
How are you doing today? Sending you the Airway Bill with the Correct Biller Acc
ount. Apologize for the trouble.
Should you have questions please let me know.
Thanks,
========================
SWR-7501715587
KLUANG COMPUTER SERVICE CENTER
Master_611044326435
Moi Hee Chong
GB 9, BLK E
MEDAN KOTA JOHBASE
KLUANG
86000
MALAYSIA
Tel Nbr: 60-07-7741286
75.00

SWR-7501715598
Jtech System Corp
Master_611044326446
Daisy Mangubat
27 KJ St. Kamias
Quezon City
1100
PHILIPPINES
Tel Nbr: +63-4353190
117.00

WEB
SWR-7501715611
Au Trung Computer
Master_611044326457
Van Trung Au
174 Hoa Binh St, Ward 3
Bac Lieu
84
VIETNAM
Tel Nbr: -3958174
35.18
WEB

SWR-7501715619
Cong ty Co phan May tinh Hai Anh
Master_611044326468
Quang Nguyen Hong
24 Quang Trung,
Thai Binh,
836,
VIETNAM.
Tel Nbr: +84-36-3840313
49.00

Cloyd
SWR-7501715700
PITH COMPUTER SDN. BHD.
Master_611044326479
Lim lai Peng
84 & 86, Jalan Perai Jaya 2
Bandar Perai Jaya
Prai
13700
MALAYSIA.
Tel Nbr: 6043979852
632.80

WEB
SWR-7501715713
CTY TNHH MTV TMDV Tin Hoc Le Huy
Master_611044326480
Quoc Viet Phan
MTV Thuong M?i D?ch V? Tin H?c,
200-202 BAC HAI STREET,
Ward 6, Tan Binh District,
HCMC,
1000,
VIETNAM.
Tel Nbr: +84 906940488
43.07

SWR-7501715726
Sg Ng
Master_611044326490
blk 366 bukit batok
street 31
Unit Number 05273
Singapore
650366
SINGAPORE
Tel Nbr: 91726893
204.59

WEB
SWR-7501715730

Cong ty Co phan May tinh Hai Anh

Master_611044326505
Quang Nguyen Hong
24 Quang Trung,
Thai Binh,
836,
VIETNAM.
Tel Nbr: +84-36-3840313
49.00

WEB
SWR-7501715733
CTY TNHH MTV TMDV Tin Hoc Le Huy
Master_611044326516
Quoc Viet Phan
MTV Thuong M?i D?ch V? Tin H?c
204 Bac Hai Street, Ward 6,
Tan Binh District
HCMC
70
VIETNAM
Tel Nbr: +84 906940488
35.18
DHL COURIER
SWR-7501715734
Michael Feighan
Account ID: 6033307175
20 Mulligan Drive
Greenwood
6024
AUSTRALIA
Tel Nbr: 61 407 442 654
204.59

WEB
SWR-7501715735
ROSACOMPUTER CO
Master_611044326527
Le Thi Nhung
150 Ter Bui Thi Xuan
Dist 1
Ho Chi Minh
70000
VIETNAM
Tel Nbr: +84-8-39250406
43.07

WEB
SWR-7501715738
ROSACOMPUTER CO
Master_611044326538
Le Thi Nhung

150 Ter Bui Thi Xuan

Dist 1
Ho Chi Minh
70000
VIETNAM
Tel Nbr: +84-8-39250406
43.07

Juvy
SWR-7501715850
VIPER Technology Viper Technology Pvt. Ltd
Asim Sheikh
49C Phase II Extension, D.H.A.,
Main Korangi Road, Karachi,
Karachi,
74400,
PAKISTAN.
Tel Nbr: 923212433933
117.00
Master_611044326413
=================

Hi Ces,
I already trained Von regarding the process on how to obtain RCI, generate AWB a
nd softcopy allocation. FedEx Ship Manager Software is already installed in his
computer, we tested and it is working properly. Just requesting to include Von i
n the RCI Email Distro.
Should you have questions please let me know.
Thanks,

OUTBOUND
0385428688
CPL DISTRIBUTION PTY LTD
-

spoke with steve

asked to give the phone to Victorson
should give a callback 3pm MLA because Vic is not available
end of call

AWR (7501592237)

Reported unit: E74058-153 SP41806402 (Not Yet Received by Depot)

Returned unit : E74058-SCSI CARD,PCI,1CH, 152 STWC30805811 (Depot will Receive t
his as Good Part)
Replacement unit: E74058-152 SP30324418 (This is Okay)

22815637
8001119386
Abid Hussain
Pakistan office products Karachi
AWR (7501716165)
AWR (7501716166)
AL MADINA COMPUTER
6-303
AL MADINA COMPUTER
6-303
AL MADINA COMPUTER
0-300
Nayab Computers ACTIVE

NON GID RESELLER

DH61WW BTWW3240103H

AA G2311

NON GID RESELLER

DH61WW BTWW340005R1

AA G2311

NON GID RESELLER

DH61SA BTSA22100874

AA G3887

301340874

DH61BF GEBF33600TGK

==========
22815636
8001119387

10482074
Core Computers
Miriam
miriam@appleaday.com.au
Shop 3 #2 dawn Rd., Albany Creek 4035 QLD
NUC
Noisy fan (Really Loud)
Model: DC3217IYE
Serial: G6YE320001H9
SA: G80097-103
AWR (7501716168)

22817897
8001119386

AA G81311-102

OUTBOUND
0863163883
PLE COMPUTERS PTY LTD
Jonathan Acaster
AWR (7501655469)
- spoke with John
- he said that the faulty unit has been posted and sent back to us
- he will call us today to check the correct Connote
- he will look for me
- advised John that I will wait for his call
6092833434
6TG0045193
OUTBOUND
0385428688
CPL DISTRIBUTION PTY LTD
Reported unit: E74058-153 SP41806402 (Not Yet Received by Depot)
Returned unit : E74058-SCSI CARD,PCI,1CH, 152 STWC30805811 (Depot will Receive t
his as Good Part)
Replacement unit: E74058-152 SP30324418 (This is Okay)

spoke with steve

asked to give the phone to Victorson
should give a callback 3pm MLA because Vic is not available
end of call

OUTBOUND
0385428688
CPL DISTRIBUTION PTY LTD
AWR (7501592237)
- spoke with Victorson
- he said that the reported faulty raid unit was sent back to the Distributor (I
ngram Micro) and they replaced the unit.
- according to him as well, Ingram Micro called Intel to ask for the reaplacemen
t of the unit.
- this case is now considered RESOLVED
- offered additional assistance
- end of call

AWR (7501592237)
8001112102

7501655469

10083288
Mahendran
D & D Computer Technology Pty Ltd
CPU
Issue: BSOD
Model: i7-3770
FPO: 3236B872
Batch:
AWR (7501716284)
7501600677
22817897
22817897
Membership ID: 9003825
- inbound by Dorothy
DC3217IYE / no display
Microgold Information Solution & Product
DC3217IYE
G6YE3050040D
G80097-102
Hi Abid,
How are you doing today? We already checked the unit that you sent and we are no
w closing this issue. Thank you for bearing with us and we apologize for the tro
uble this has causing you.\
Should you have questions please let me know.
Thanks,
611044325108

22810291
8001119237

L306B891
N8315059A4342
FPO Frequency:: 119
L250B287

35246613A2718
FPO Frequency: 64
7501716458
8001119237
BX80637I33210
BX80637G2030
BX80623I32120

2L329341A1071
3371
2L228320A3976

3328A958
L438B655
L232B544

BX80623G860
BX80623I32120

N8315059A4342
35246613A2718

L306B891
L250B287

BX80623G860
) PCL.
BX80623I32120

N8315059A4342

L306B891

35246613A2718

L250B287

9008511

Hi Helen,
Is this OK for RMA?
FPO frequency is more than 025
Product Markings:
(1) BX80623G860
L306B891
N8315059A4342
FPO Frequency:: 119
(2) BX80623I32120
35246613A2718
L250B287
FPO Frequency: 64
Please return the ticket to SEG: ICS APAC MN Channel Members
Let me know if you have questions.
Cloyd V.

22820102
22820103
22820104
7501600677

OPEN SERVICE TICKETS

Synnex (Thailand

8001119237
FPO Escalations (Helen)
2 CPUs involved
Customer: Synnex Thailand
8001112119
Customer: Synnex Thailand
Asking for the status of the order
8001112029
Customer: MDR Microwave (Anna Pepito)
Philippines
Invoice Validation
8001103354
Customer: Synnex Thailand
NRDP
-----------------------------PENDING EMAIL
7501704361
SSD SATA POWER PORT BURN
- should call customer
- should provide Goodwill

Hi Victorson,
Thank you for the update regarding