For private circulation only

Issue 20

ExpertSpeak@RQBE
Steve joined the CII in 2006 with a brief to lead its
corporate and market relationships. He played a leading
role in shaping the CIIs response to the UK Regulators
Retail Distribution Review (RDR). A key element of the RDR
was the promotion of professional standards. Steve has
worked closely with the UK general insurance industry
Taskforce defining and implementing the Aldermanbury
Declaration, a framework of professional standards for
insurers and insurance brokers. More recently Steve played
a key role in the review of Corporate Chartered status for
the financial planning and general insurance markets.

Steve Jenkins FCII

Director - Financial Services &
Insurance Markets
Chartered Insurance Institute

Steve has over 30 years experience in financial services.

Much of his early career was spent working in various roles
within the AXA group in the life sector.
Steve is responsible for the CIIs operations in International
markets including those in India, Middle East and Asia
Pacific where the CII is working with local regulators, major
employers and education institutes.

Background:
Raheja QBE's current focus on specialty lines has resulted into extreme focus onto its only distribution partner - the broking
channel. This partnership translates into close cooperation with both individual brokers and the Insurance Brokers Association of
India (IBAI), on several fronts. Raheja QBE also believes that broking is and will be an essential catalyst in the growth of
corporate and commercial lines. Given the Chartered Insurance Institute's success and commitment in enhancing professionalism
of brokers in the UK market, we believe we may have a lot to learn, from their accomplishments, in our own unique ways. In this
conversation with Mr Steve Jenkins, MD & CEO Praveen Gupta makes these explorations.

Q. In what ways is the Chartered Insurance Institute working towards enhancing the competencies of
the brokers in United Kingdom?
A: The CII is heavily involved in supporting brokers in the UK with competency development - through the provision of
professional qualifications which are relevant to a wide range of broker job roles, an extensive Continuing Professional
Development (CPD) programme and a wide range of study support. In particular the CII's Broker Academy provides a 'one stop
shop' training and development facility dedicated to supporting brokers enhance technical and soft skills. It has been built with
the close involvement of The British Insurance Brokers Association (BIBA).

Q. Is it focused towards individuals or teams?

A: The support provided is focused on both. Individual brokers who wish to further their
careers and differentiate themselves can easily access support from the CII as their
professional body. In addition many broker employers have introduced career development
pathways for their staff as a means of supporting recruitment and improving retention of
their best people. An employer which provides such a supportive professional environment
marks itself out as an attractive place to work and can gain competitive advantage as a
result.

Brokers will be judged by

their customers against a
range of criteria and their
expertise is central to this.
Guiding and helping clients
at time of need is
fundamental to the value
that a broker can add - and
having an expert to hand
who is acting in the
customers interest is very
important.

Q. Do you believe that in an emerging market like India, where brokers have come of age, a conscious
professional development programme would enhance both professionalism of the insurance industry
and fulfilment levels of the end customer?
A: Absolutely. Brokers will be judged by their customers against a range of criteria and their expertise is central to this. Guiding
and helping clients at time of need is fundamental to the value that a broker can add - and having an expert to hand who is
acting in the customers interest is very important. We are seeing that a focus on professional development of staff can have a
positive impact on the reputation of the sector.

Q. Please share your vision in terms of what such a programme could look like and its key
deliverables?
A: The more comprehensive professional development programmes include competency frameworks which map the skills,
knowledge and ability of staff to certain benchmarks. Qualification pathways can be designed to support various career routes
and include examination options at entry, intermediate and advanced levels. These pathways would be underpinned by various
study support options catering for different learning styles and complemented by ongoing
CPD In the UK the CII's Insurance Broking Faculty Board, which is made up of senior
What is good for the
practitioners, provides advice to us and advocacy for us in the market. Delivery of such
customer is good for the
programmes provide a great opportunity for leading insurance brokers to champion
market. Being able to
professional development and help promote insurance broking as having parity of esteem
access advice and help
with the more traditional professions such as law and accountancy.

Q: Do you believe it will not only grow the market in the right direction
but would also enhance the overall professionalism quotient of our
market?

from an expert who is

acting in one's best
interests will raise the
market's perception of
broking in the public eye.

A: What is good for the customer is good for the market. Being able to access advice and help
from an expert who is acting in one's best interests will raise the market's perception of broking in the public eye. Insurance
brokers have an important role helping individuals and companies at time of need and having a professional ethos is a very
important element of a brokers proposition.

Q: What would be your message to young brokers here in terms of investing in their personal
development?
A: The brokers of the future will need to evidence their credentials in a competitive world. Professional qualifications mark
individuals out as experts in their field and such experts keep their knowledge up to date through CPD, much of which is
supported by membership of the relevant professional body. Real professionals are always seeking ways to enhance knowledge
and becoming qualified and committing to a professional development programme is an excellent way to gain career advantage.

Specialty Product Bouquet @ Raheja QBE:

Clinical Trials
Combined General liability
Commercial Crime
Directors & Officers Liability
Information & Communication Technology Liability
Multimedia Professional Indemnity
Cancer Insurance
Trade Credit Insurance

Professional Indemnity
Professional Indemnity (Medical Malpractices)
Ports & Terminals Operator's Liability
Product Liability
Public Liability
Public Liability (Act)
Transport Operators Liability
Workmen Compensation

Our insurance solutions are tailor-made for those clients whose business is not "run-of-the-mill". We
provide a one-stop shop, avoiding the need for intermediaries to negotiate through other avenues for
harder to place risks. This is achieved by accessing the global capabilities of the QBE group and other
authorized markets to seek placement for business that cannot be underwritten locally.
Thank You
To find out more about us, please contact us or visit our website at www.rahejaqbe.com
"Insurance is a subject matter of solicitation"