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1. Pick up the phone. I have yet to find a better way of "marketing oneself" then speaking with
a prospect on the phone -- it's way better than direct mailings and cheaper too. Looking for folks
to call? Try whitepages.com or do a search on neighborhoods -- it's free.
- Allen E. Shea, independent advisor
2. Referrals. My best marketing plan is this: Friends telling friends of my services and products.
- Sam Hacek, Sr. Affordable Insurance Concepts
3. Identify your target customers. Create a three-tier or dartboard approach to profiling sales
prospects. The top tier or bull's-eye of the dartboard represents the prime target audience. Spend
the most time with the tier in the bull's-eye and the least amount of time with the third tier. The
marketing strategy should focus on a message to address the needs of each group.
4. Establish and understand your primary geographical market area. Identify your
geographic area by zip code, county, neighborhood or other parameter and understand the
prospects who live there. Then develop marketing campaigns to promote relevant product
offerings based on life triggers and other events that may be happening in your community,
including new homebuyers, births, marriages within this area and target products and services to
the event.
5. Develop a "drip" list. Create a list of your best prospects that you contact on a monthly (even
weekly) basis with key information. Keep your name out in front of your target audience.
6. Sponsor or organize high-profile events. Invite your first and second tier prospects to
speaking engagements, which highlight industry leaders. Often organizations sponsor quarterly
or bi-annual speaking engagements with industry leaders from your organization. By inviting
your best prospects, you establish credibility and show them that you appreciate them.
7. Use newsletters. Newsletters create credibility and stimulate interest in your
products/services.
8. Create a bio sheet. Use a professional photo and share both your professional resume as well
as personal information on what makes you unique within the industry and why prospects should
work with you.
9. Develop an integrated marketing strategy. Contact your prospects through a number of
marketing channels including direct marketing, Web site information, email, telemarketing and,
of course, personal meetings. For example, you can use direct mail to drive traffic online to your
Web site for product information, rate calculators and financial goals worksheets. Promote your
online resources with direct mail and in other print media.
10. Have a true marketing plan. Develop a contact strategy consisting of direct mail,
telemarketing, newsletters and special events such as seminars and other educational formats that
amount is quite a bit less on an overall basis because there is no additional policy fee, and higher
amounts are banded resulting in a lower cost per $1, 000.
- James (Jim) Carow, AIC
17. Knocking on doors. When I started in this business, I ran out of my initial market within 60
days. I decided to cold call and began knocking on business doors. I would also send out a letter
that focused on the magic of tax deferral with current rates. I discovered that, in some cases, by
following up with a phone call to inquire the receipt of the mailing ultimately gave me a few
daytime appointments.
Today, 60 percent of my new business comes from my existing clients that introduce me to their
friends, family and business associates.
- Thomas Doncaster, CLU, CWM, Doncaster Insurance & Financial Services, Inc.
18. Referrals are priceless... By making yourself known, either through local organizations or
just by being an active member of your community, people tend to ask, "What is it that you do?"
From there you will receive not only clients, but an endless supply of referrals. People want to do
business with someone local. This is what has driven me to qualify as an MDRT member.
- Fred Claghorn, CLTC, USV Financial Advisor
19. The ad approach. I use a statement in my advertisements and materials that says: "Financial
planning? Long term care may be the only asset you own that affords you the ability of never
going to a nursing home. What asset are you missing in your portfolio?"
- Curtis V. Cloke, CLTC, LUTCF Financial advisor/agent
20. Biography. Develop a strong biography and fact sheet that describes your accomplishments
and experience.
- Larry Klein, author of "Marketing Financial Services to Seniors"
21. Networking Recently, I was invited to join the local Chamber of Commerce. Much of what
we accomplish is by marketing and networking and these organizations offer great opportunities
for us as financial professionals to meet more people and promote our services.
22. Don't spend your entire marketing budget at once. Marketing works on repetition. The more
a consumer sees your ad, the greater the chance that consumer will buy your product or service.
And understand that advertising is salesmanship. When you create an advertisement, it must sell
just as a salesperson would. Use conversational language and words.
23. Write and distribute a press release at least four times a year. The media, particularly your
local media, is always on the lookout for a great story, so write one for them. Use these stories to
tell customers why you are different, and why that difference is a benefit. This must be done in
every aspect of your marketing.
24. Speed networking. The local Chamber of Commerce recently hosted a speed-networking
event. As a result, there were several alliances that appear to be in development for me including
an estate planning law firm that wishes to employ my services on behalf of their clients and a
large property and casualty, multi-office group that wishes to allow me to offer financial
workshops.
25. Keep plugging away. We must continuously market and introduce ourselves and display to
others the enthusiasm and dedication that we share for the important work that we do.
26. Suitability spotlight Don't try to make your client fit a product. Find a product to fit your
client. Too many agents have a favorite product due to its commission structure, bonus
opportunity or crediting style. Then, they try to make each client fit into that product. Yes, you
can have a favorite and if it fits, sell it. But many times, the client will tell you what they want.
Don't be afraid to search out a product that most closely resembles what they want without
sacrificing what you believe they need.
- Kevin Wedmore, president, A2Z Annuity Marketing, Inc.
27. Co-op your talents. For those of us that offer financial workshops or would like to start
doing so and may have limited funding, offer to stage a workshop at a local Council on Aging. If
you can convince the council director that you are sincere and knowledgeable, he or she will be
very grateful to allow you to offer a valuable informational service to their senior community.
This way you will not have the need for any cost involved except for refreshments.
- Stefanos Loisou, independent agent
28. Building a nest. It pays to know your territory, or more specifically the large-scale
employers in your area. Very often these entities will have at the very least a 401K plan and
sometimes a traditional, defined contribution/benefit plan as well.
Obtaining a favorable appointment with a handful of employees nearing retirement can yield big
dividends. Also, obtaining referrals to co-workers will not require much effort and will provide
an ongoing stream of prospects.
- Jim Medici, CLU, ChFC, CLTC, Senior VP of marketing, Zenith Marketing Group
29. The magic of the Web. I started doing online Web site marketing many years ago and, very
truthfully, did it all wrong. Now, I clearly see the future in my practice has to be one that places
my electronic business card, photo, information and ideas in front of people on the other end who
are searching for me.
Finally, clients and I started to meet over the Web, even doing business world wide in some
cases, and having never personally met many of my clients who find me on the Internet.
- M.D. Anderson, president, Financial Strategies, Inc.
30. Speak the language. Poor communication leads to poor sales. Understand your clients,
know what motivates them and speak to that end.
31. Use daily newspapers. Ask the publisher what day of the week most seniors read the paper.
That's the day you want to advertise.
32. Avoid the junk trap. If it looks like junk mail, it's headed for the garbage. Avoid the junk
mail trap by sending mail in plain white window envelopes with a first-class stamp.
- Larry Klein Author, "Marketing Financial Services to Seniors"
33. Dinner time An idea that has worked out extremely well for our firm is taking our best
clients at least once a year out to dinner along with the spouses. The clients meet my wife and
this has taken our relationship to a new level. Now when I speak to these clients, their first
comment is usually, "How is Linda?" Furthermore, it seems that this process involving the
spouse has opened up new sources of referrals.
Stuart J. Pastrich,CFP managing director, Compass Financial Group
The drip approach
34. We mail birthday cards to existing clients; anniversary cards if we know that info.
35. Send an email blast regarding recent tax changes. In fact, we do a lot of marketing toward tax
season with many different types of direct mail flyers.
36. We also hold client appreciation parties with our clients and their friends throughout the year,
which include a seminar.
37. During the summer months we organize a golf tournament and give a short seminar before
the event.
38. We are always getting our image branded (building brand name recognition). The image for
our logo is something I feel the seniors can relate too.
39. We also host a monthly educational dinner 2-3 times per month for new prospects.
40. The most important thing to remember is that you always need to be marketing.
- Darian Andreson, president, Senior Tax Advisory Group, Inc.
Berry' best
41. Set appointments at your seminars. Sign up people while the information and desire is fresh;
a cooling-off period will leave you with fewer appointments set and kept.
42. Change is good. We are always willing to try new things. For example, an invitation that
worked well for you over the past three years may not work well for you in the fourth.
43. Although change is good, make sure your changes are tested and that there is a review
process to determine if the change was beneficial.
44. Make your own confirmation calls for seminars. Although most direct mail marketing firms
provide a confirmation call service, you may want to make them yourself.
45. Tax check Just ask each client to review their form 1040 with you to uncover who's
needlessly paying taxes on money they aren't using. An annuity may be an ideal solution for
these clients.
- Michael Harrison, VP, annuity sales and marketing, AIG American General
46. Stop prospecting for clients! Spend your time prospecting with people who associate with
the type of client you are looking for. For example, if you are looking for clients who are
transitioning into long term health care environments, network with people in that field. They are
dealing with hundreds of your ideal prospects every year.
47. Use what you know best to become the local expert on that subject. Use that knowledge
to write a column in at least one local senior publication. Many of the free senior newspapers that
are available outside discount and grocery stores will let you write an article if you purchase a
small ad.
48. Plan to prospect. Pick a time each week where you schedule appointments, don't accept
incoming phone calls and can't be interrupted.
49. Learn to use the computer. I know it sounds trite, but using the technology available to you
is important. Research and communication are the two primary areas to focus on, but being
computer-savvy may just save you a case or two because of your ability to quickly get the
information the client needs.
50. Find a niche and position yourself within it. If you know a lot about one thing compared to
a little about a lot of things, you will be more focused and most likely, more successful.
51. Practice, practice, practice. After years in this business, it is easy to become complacent.
Prepare your presentation, prepare your close and prepare your follow-up.
52. Review your sales call ... both good and bad. Too many times we play the "ones that got
away" over and over in our minds. But what about the sales calls that go right? We can learn as
much from them as from those unsuccessful calls.
53. Stay current on the issues affecting your clients. Follow trends in the industry by faithfully
reading leading industry publications and learn what others are doing in the market.
54. Be creative! Your senior clients will remember the little things that you do if they are
original and creative. For example, a monthly calendar of local events is a good way to stay in
touch. It can be mailed or emailed, depending upon the client.
55. Solidify the sale. Don't just deliver the policy you wrote. Reinforce the reasons your client
trusted you enough to part with their money and choose you over the other advisors who have
tried before you.
- Kevin Wedmore, president, A2Z Annuity Marketing, Inc.
56. Maintain a database of the people attending your seminars. This information can be very
useful in determining whether a registrant needs to be removed from your mailing list.
57. Use queries in your database to determine which locations are providing you with the
greatest or lowest returns on your marketing investments and then increase or decrease
expenditures accordingly.
58. Have a client appreciation dinner for the purpose of building rapport with your clients.
59. Use client referral dinners to provide opportunities for clients to send referrals.
- Richard Berry, Berry Financial Group, Inc.
A committee approach
60. For years, we have utilized a group of independent, financial professionals to serve all of the
needs of our clients. In effect, this is wealth management by committee, with one professional
serving as the captain of the team and as the go-between with the other professionals. This has
allowed us to successfully compete with large financial brokerages and the "jack of all trades"
financial planner.
The key is finding the right professionals to team up with: You need an attorney, an accountant,
an insurance professional and a financial advisor to start. We now have four attorneys, three
accountants, one asset manager, three financial advisors, an IRA specialist, two long term care
agents, three annuity specialists and various other professionals.
- Steven G. Johnson, director, Retirement Solutions Group, Inc.
61.The Electronic database. It's very important to get email addresses from all your clients,
with their permission to accept your information from time-to-time. Use this to send them tips
and solutions up to twice per month. The info can be directly related to a product or service you
wish to offer, or totally unrelated. This serves both to keep your name in front of them and also
to maintain a "trusted advisor" status.
- Kal Reece, Freedom Equity Group
Dobkinisms
Frequent Senior Market Advisor contributor Jeffrey Dobkin has a unique perspective on
the world of marketing. Following are a short list of some of his best tips.
62. The most valuable tool in marketing at the lowest cost is a letter. Write one business-getting
letter every day.
63. The best formula for creating headlines in marketing is: "New product offers benefit, benefit,
benefit." Use this to create the headline of your press releases and advertisements, etc.
64. The most valuable single sheet of paper you can create in marketing is a press release. You
should be sending press releases every month.
65. When you are having a tough time writing, just start writing anything, then go back and cross
out your first sentence.
- Jeffrey Dobkin
66. Follow up serious inquiries and sales leads with more than one piece of mail.
67. The 11 most valuable words to get any press release published are: "Are you the person I
should send this press release to?" Before sending any important press release, call the magazine
or newspaper editor and say those words.
68. Create a letter series in advance to get new business. Mail one letter a month.
69. Always acknowledge when something nice is done for you with a thank-you letter. No, a call
is not the same.
70. Before you start to write any business communication, always write your objective first.
Knowing this objective gives your writing more focus.
71. If you'd really like a response from a personal letter, include a return envelope in it with a
live stamp on it. It'll either increase your response or it'll drive them nuts.
72. Anytime you run a successful long-term direct mail campaign, test the variables in
subsequent mailings. Testing price is the most important; higher prices may sell better.
73. Take your time writing. No one will ever know the one-page letter they received took you
three weeks to write. Just make sure when you send it, it's perfect.
74. In a direct mail solicitation, don't be afraid to ask for the order several times. If the recipient
doesn't call or send an order, the piece fails. For best results, be very explicit and tell the reader
exactly what you want him to do twice in the body copy, and again in the PS.
- Jeffrey Dobkin, www.dobkin.com
75. Be a joiner. The more you get your name out there the better. Join clubs and organizations.
Belong to the local Chamber of Commerce. Put yourself and your company in the Yellow Pages.
Some inexpensive, even free ways of getting your name noticed are to send in your picture along
with a short letter about what you do to the business briefs section of the Sunday newspaper.
Most papers have this and most are free.
76. Gas station approach. Also, make up some flyers with pull tabs on them with your name
and phone number and ask every 7-11, convenience store, gas station etc. that you can find if you
can hang one on their bulletin board; most will let you. Do as many of these as you can and you
will start getting calls.
- Mike Shaver, independent agent
77. Pay it forward. Pay others in complimentary businesses a finder's fee to give you business.
- Source: 301 Do-It-Yourself Marketing Ideas: From America's Most Innovative Small
Companies
78. Brown bag it. My best marketing idea so far has been a monthly program called Women and
Investing Brown Bag Lunches. One day each month I hold a free, no-sales meeting for women
only, who want to learn more about investing, in my office conference room. They bring their
own lunches and we meet for an hour on a specific topic that I briefly "teach" and then we all
discuss. It's very interactive. They bring their real life examples and questions.
It's easy to put together, it's low-cost and helps the public view you as an expert. I never know
how many I will have but since it,s in my office, that's OK. The women bring their friends and
help with spreading the word.
- Drue McCracken, McCracken Financial Group
79. Back to the Yellow Pages. Have defunct companies' phone messages refer customers to
your business (with you paying the balance of the Yellow Pages fee in return).
- Source: 301 Do-It-Yourself Marketing Ideas: From America's Most Innovative Small
Companies
80. Card-carrying marketer. I started carrying a few cards for people I meet who do not have a
business card. They fill it out with their name, address and phone, and I can write what they are
interested in on the back.
- Tom Chaffin, Freedom Equity Group
81. The rotation method. If you are in the seminar marketing business you must work a
"rotation" of venues to keep it successful. Working one market over and over will saturate
rapidly and reduce your results.
- W. Andrew Unkefer, president & CEO, Unkefer & Associates
82. Customer > Computer. Use your IMO to create technical analysis and illustrations for each
case you work so you can stay focused on your business and your customer relationships. Don't
get stuck in front of the computer grinding out numbers; stay in front of your customers.
- W. Andrew Unkefer
Tips for the Web
Cristian Mezei, SEM consultant, SeoPedia contributed the Web tips.
83. Put the accent on visitor experience, not traffic. Traffic is useless if you can't convert it into
paying customers. A visitor experience optimized Web site with 500 visits/day can bring you
twice the income than an un-optimized one with 10,000 visits/day.
84. Suggest related Web sites in your own Web site's information area. That will bring some
traffic.
85. Use sitemap services on Google, Yahoo and MSN. Not only will it provide you with
invaluable server and Web site data, but it will get your pages in their index faster.
86. Use a pen and paper. Always have an agenda and a pen around. Jot down every crazy idea
you think of ... most of us have truly great subjects to write about, but during the day we forget
as we get busy with other issues.
87. For a business not to advertise is like winking at a girl in the dark. You know what you are
doing but no one else does
98. It is time in the insurance/investment business for advisors to stop focusing on making
money for themselves and start focusing on the client. Sales is simple if you do the right thing
for all of your clients. If you focus completely on helping a client without worrying about the
commissions, you will build your practice better.
- John Gotschall, CLU, Coaching Financial Concepts, Inc.
99. I tell clients that I diagnose financial ailments. I explain that people self-administer their
financial health as they do their own health. I further explain that I look at all the "over-thecounter" products they have purchased and see if any are in opposition to another, and if they
work in harmony with company and government benefits.
I say there can be a misdiagnosis that needs to be addressed by a professional. I ask if they want
their physician to prescribe a medication without hearing their symptoms. I then request an
appointment to review their financial concerns, as I feel prescription, without diagnosis, is
malpractice.
- Donald R. Beck, Provident Financial Corporation
100. Using your tool box
I find it best to explain to my client and prospective clients financial products in a way they can
comprehend. I use what I call the "tool box analogy." Every tool was designed to perform a
certain task and when used as it was designed for, it works perfectly for the job. Such are the
products provided for use by the financial industry. It would be ridiculous to try to use a lowyielding checking account at a bank to achieve a long-term, tax-deferred growth plan, such as it
would be to create an immediate liquidity need by placing one's assets into an annuity.