Internal Organizational Structures: Case Study of VMware

Mark E. Egan
CIO, VMware

Confidential
© 2011 VMware Inc. All rights reserved

IT Architecture of the Future Mobile End-User Devices Social Existing Apps New Enterprise Apps SaaS Apps Cloud Existing Datacenters Private Cloud 2 Public Infrastructure Public Cloud Confidential .

Future IT End User Workspace 3 Confidential .

IT Organization CIO IT Communications Exec. Business Applications 4 Global Infrastructure & Cloud Operations R&D Operations Planning & Architecture Confidential Digital Supply Chain CISO . Asst.

Fixed Assets • Sales Quote & Pricing Mgmt • Payroll. Cash Management.Business Applications VP. IT Business Applications Business Engagement GSS • Renewals • Call Center Mgmt • Customer Care Mgmt Marketing • Global Websites • Promotions/ Events/ PR • Campaign Mgmt • Support Service Delivery • Lead Capturing & Scoring • Service Workforce Mgmt • Globalization Strategy • Post Sales Planning & Delivery • Marketing Content Mgmt • Customer/ Partner Comms • Partner/Alliance /Channel Marketing • Social Media & Communities • Solutions Marketing/ Customer Journey Field Operations G&A • Sales Planning • A/P & A/R • Account/ Territory Mgmt • Procurement • Lead/ Opportunity Mgmt • Tax • Pipeline/ Deal Mgmt • Special Deal Support • Expense Mgmt • Bookings • Budgeting/ Forecasting • General Ledger. Territory • Enterprise Data Warehouse (EDW) • BI – OBIEE • ODS Operational Data Store • Data Marts • Investor Relations • Internal Audit • EDI Development & Support • License Compliance • Order Bookings/ Claims/ Returns • Entitlement Mgmt Architecture/M&A Service Delivery Quality Assurance Architecture & Tech Lab M&A & Apps PMO • System Testing • Integration Testing • Regression Testing • Performance Testing • Functional Testing • Test Automation • Applications Architecture • M&A Integration s • Mobile /End User Solutions • Applications PMO • Horizon Platform • Alpha Lab • vFred ICE • ICE • HR Mgmt • Comm. Stock Administration • Partner Strategy & Mgmt • SEC Reporting • Alliances Channel Mgmt • Oracle • Portals • Middleware SOA SFDC Tech Services • SFDC Partner Cloud • SFDC Sales Cloud • SFDC Service Cloud • IDM • SAAS Integrations • Online eCommerce • Legal DSS Services • MDM – Customer. & Collaboration • IT • Facilities • Pricing • Program & Portfolio Mgmt • Solution Design • Business Process Analysis • Solution Development • Solution Definition • Technical Delivery Mgmt • Tier 2 and 3 Support • QA Services 5 Confidential • Architectural Stewardship • M&A Program Management • PMO Process & Management . Product.

Data Management. Integration.Global Infrastructure and Cloud Operations Service Operations • Continued Service Improvement • Service Transition • VNOC/VMSD & Monitoring Tools Service Strategy • Two process groups aligned with “ITIL Light” and designed for speed and agility • Service Design • Service Delivery • Three functional groups aligned with future IT direction End--User Computing End End User Devices. Messaging. Secure Access Application Legacy/Modern. Security 6 Confidential . Network. Storage. Authentication Infrastructure Compute.

IT Infrastructure Organization Journey to the Cloud Physical Cloud Architects Architects Systems Admin Cloud Infra Admin Network Admin Systems Admin Network Admin Storage Admin Storage Admin 7 • Specialized technical staff • Broad technical staff • Operate more in silos • Team approach • Less reliance on architects • Higher reliance on architects Confidential .

Questions? Confidential © 2011 VMware Inc. All rights reserved .