WILLIAM HAYFER

(513) 608-1710 billhayfer@fuse.net

SENIOR INFORMATION TECHNOLOGY EXECUTIVE

Driven, results-focused Senior Information Technology Executive with in-depth experience leading and
implementing large-scale IT projects within service areas including telecom, HRBPO and clinical research.
Proven ability to apply key business strategy in the management of complex cross-functional technology
projects. Clear communicator with a demonstrated track record in the leadership and direction of
cohesive teams that carry out and delivery projects on-time and within budgets. Verified success in
driving significant cost savings through the execution of major IT improvements.
AREAS OF EXPERTISE
IT Project Management Business Strategy Alignment Data/Technology Efficiency
Project Management Global Implementations Strategic Planning Enterprise Architecture
Team Leadership Master Plan Development Process Improvements Analytics
Regulatory Compliance Risk Management Client Account Management Cost Efficiency
PROFESSIONAL EXPERIENCE
INC RESEARCH, Cincinnati, OH
Vice President-Information Technology / Corporate Systems, 2011-2015
Oversaw operating budget of $12 million with additional $5 million capital budget that included
outsourcing agreement with Oracle Managed Cloud services.
Led the role expansion Oracle Service Oriented Architecture, Oracle Identity Management and Oracle
Master Data Management solutions throughout enterprise.
Built operational interfaces with customers and key suppliers including Medidata CTMS
Key Accomplishments:
Integrated ERP platforms into hybrid model during companys acquisition of Kendle over six-month
period, resulting in annual savings of $4.5 million.
Played a key role in expanding capabilities across PeopleSoft HRMS, Oracle EBS for finance, Oracle
Business Intelligence, Hyperion and SalesForce.com CRM.
Spearheaded the introduction of new WebCenter Portal, leading to enhanced access to internal
systems and enhanced corporate communications among senior management.
Added key social sourcing/onboarding functions, replacing existing recruiting solution with Taleo.
KENDLE INTERNATIONAL INCORPORATED, Cincinnati, OH, 2007-2011
Vice President-Enterprise Solutions Architecture
Developed, led and executed vision and model for ERP, setting key business automation priorities.
Oversaw the deployment of new PeopleSoft-based employee portal.
Built business case, successfully introducing Oracle Business Intelligence.
Key Accomplishments:
Drove centralization of financial systems, combining into single global instance, resulting in
significantly reduced operating costs.
Improved workflow integrity through the addition of employee and manager self-service PeopleSoft
HRMS environment.
Established Master Data Management and Data Stewardship, leading to enhanced protection of IT
investments.
CEDARCRESTONE INCORPORATED, Alpharetta, GA, 2007
Senior Consultant-Commercial Systems
Monitored HR outsourcer activities related to self-service applications for major divestiture, serving
in role of project manager.
Oversaw key projects, ensuring on-time, within-budget delivery of objectives.
Led change management, quality assurance and testing activities for clients.

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CONVERGYS CORPORATION, Cincinnati, OH, 1983-2006
Director-Information Technology/Employee Care, (2005-2006)
Managed major IT infrastructure in support of HRMS and call center operations for public sector
implementation supporting 46,000 employees.
Led staff of 35 in activities related to implementation.
Oversaw relationships with vendors.
Deployed software tools including PeopleSoft, Recruitmax, KnowledgePlanet, IVR, case management
and Nakisa on systems including Solaris/Oracle, AIX/Oracle and MS SQL Server.
Key Accomplishments:
Directed staffing model improvements, resulting in annual operational savings of $850,000.
Designed and managed system improvements, leading to annual customer savings of $250,000.
Director-Collaborative Systems, (2003-2005)
Managed and directed the global deployment of collaborative software solutions.
Developed tools, applications and infrastructure to support corporate intranet utilized by 70,000
employees.
Oversaw SLA availability requirement compliance, including disaster and recover.
Key Accomplishments:
Developed and built business case for email archiving, leading to $1 million+ in savings.
Leveraged previous model to produce and improve self-service components for accounting and
finance.
Director-Human Resources Information Systems, (1999-2003)
Oversaw operations related to company use of PeopleSoft HRMS, deploying HR, Payroll and Benefits
Administration modules in a Solaris/oracle environment.
Key Accomplishments:
Managed project deployment with $10 million budget successfully, delivering on-time and increasing
U.S. employees served from only 3,500 to 46,000.
Facilitated addition of Canada, Europe, Asia Pacific and Latin America to solution.
Spearheaded implementation of employee and manager self-service functions on company intranet
along with in-sourced HR service center, leading to $1.8 million+ in annual savings.

Previous positions include Director-Program Management and Director-Development

EDUCATION

ESI/George Washington University, Masters Certificate in Project Management

University of Cincinnati, Bachelor of Business Administration, Information Systems
AFFILIATIONS

Beta Nu Chapter-Beta Theta Pi, Building Committee Board Member

Project Management Institute, Member
Wesley Education Center for Children and Families, Past Board Member