Yours sincerely

Real life, your life?

Steve Barnett
Director, NHS Employers

Activity 02
Real people
Its not easy to imagine how someone else
feels about whatwww.s
they do.tLook
the roles
epintinto
othenhs.nhs.uk
of some NHS staff and see how they might
react.
Lesson time guide
Job No/Order No: 4337
Date:

02/07/07

Filename:

4337_NHS_LH

Finished Size:

297mm x 210mm

4 COLOUR PROCESS
Pantone 300

APPROVED BY
l This
activity
willINITIALStakeSIGNATURE
about
Revision

65 minutes to play the card

games
2 with a partner, observe other pair scenarios and then
write up the observational top tips.
l Developing the scenarios further in a format appropriate to
the chosen subject is an additional activity and will include
further planning and writing time.
Production

Art Director
Copywriter

Client Service
Client

QCDA PLTS
Framework links

with others to work towards common goals.

l Adopt behaviour to suit different roles and situations,
including leadership roles.
l Show fairness and consideration to others.
l Provide constructive support and feedback to others.
l Discuss issues of concern, seeking resolution where needed.

Subject
applications

l English,

l Collaborate

drama, citizenship and PSHE.

Have a look at the video The joy of caring showing real people doing real jobs in the NHS:
www.stepintothenhs.nhs.uk/lesson-plan-library.aspx
What sort of people do you think they are? Weve imagined how they might score if they
were on a card game
Have a look at each of the three
cards and then, with a partner,
choose one of the characters.
You have to then decide how they
would respond to the situation
they are in, based on the scores
in each of their card game
categories.

Card 2

: Ortho

dontis

see over >>>>

goo
d with
people
wor

king in
at

65

Cards
Discuss with your partner and then improvise a two minute situation what happens?

Card 1: Junior doctor

A young patient needs surgery
but is scared of the operation.
They dont want to admit this.
Its your first operation and
you are called to their bedside
to reassure them.
good with people
working in a team
good listener
always positive
flexible to change

65
80
55
80
70

Its just one hour before they

are due to go into theatre
what happens?

Card 2: Orthodontist
An elderly lady has come
to the dentist with severe
toothache. Its the first time
she has been to the dentist for
nearly 40 years.
The last time she was in
the chair she had gas and
hated it!
good with people
working in a team
good listener
always positive
flexible to change

75
75
65
70
65

Its hard to get her to stop

talking about that last
experience. How can you
reassure her?

Cards
Discuss with your partner and then improvise a two minute situation what happens?

Card 3: Radiographer
A middle aged man has been
playing on his daughters
micro scooter and has come
off. It looks as if he has broken
his ankle.

good with people

working in a team
good listener
always positive
flexible to change

70
65
65
85
65

He needs an x ray and has

been in A&E for almost
two hours, hes missed an
important meeting and he is
very grumpy!
How can you make him
happier as you get him ready
for that first x-ray?

Watch the scenarios of other pairs if you can. How did people react?
Did they behave in character?
What were their top tips for improving a difficult situation?
Write up these scenarios in a format guided by your teachers.