H e a t h e r A.

R o d r i g u e z
12345 Hudson Lane Loweville, NY 13682 Cell 315.456.8967 Email:
rodrig50@email.franklin.edu

HIGHLIGHTS OF PROFESSIONAL SKILLS

Dedicated, motivated and detail oriented professional with extensive experience in customer
service and account administration roles. Excellent verbal and written communication abilities;
interacts seamlessly with customers, management, and outside vendors. Self-motivated, organized
and analytical with the drive to succeed, improve operations, and increase efficiency in any
administrative capacity. Work well independently and while in a team providing excellent support to
others in order to achieve company goals. Core competencies include:
Common Access Card PIN Reset
Administrative & Office Support
Financial Accountability
Multi-line Phone System
Policy & Procedure Interpretation
Interdepartmental Coordination
Team Player Spirit
Confidentiality Issues
Quality Assurance
Public & Staff Relations
High School Recruitment
Cash Register

In Processing New Employees

Office Automation Software & Hardware
Accounting Documentation
File & Records Management
Project Management
Strategic Decisions
Leadership & Organizational Aptitude
Conflict Resolution
Supervisor
Created Forms
Created Power Point Presentations
Inventory and Shipment

SELECTED CAREER ACCOMPLISHMENTS

Resourceful with a strong record of accomplishments and reputation for work habits that produce quality results.
Established reputation for focusing on streamlining procedures to maximize productivity and profitability.
Exhibit consistent stability/success in meeting projected company goals and objectives while efficiently handling
multi-tasked assignments simultaneously.
Employ strategies to create working environment of trust, teamwork, pride, and continuous improvement.
Proven ability to convey warm professional image and easily establish rapport with individuals from multicultural backgrounds.

PROFESSIONAL HISTORY
Customer Support Clerk, Urgent Care Clinic
Loweville, NY June 2014 Present
Sales Associate, Gap
Holland Mall, Loweville, NY July 2013 - June 2014
Student Services Record Clerk, Local Technical Community College
Corner Stone, NC April 2011 - December 2012
Enrollment Service Specialist, Hope State University
Hope, GA April 2006 - December 2007

Warranty Administrator/Cashier, Dodge of Hope

Redline, GA 2005 - 2006
Customer Service Representative, Bettys Foods
Redline, GA 2004 - 2005
Bank Teller, Merchant Bank, Springwater, FL
Seaboat Sky FCU, Colorado Springs, CO
Beachy Bank & Trust, Cleanbreak, IA 2002 - 2004

EDUCATION
FRANKLIN UNIVERSITY, Columbus, OH
---Bachelor of Applied Science in Business Administration, in progress, expected to confer in April 2016
GPA 3.478
HOPE TECHNICAL COMMUNITY COLLEGE, Hope, NC
---Associate in Applied Science in Business Administration, conferred July 2010
GPA 3.736 with Honors
---Certificate in Business Administration with a Concentration in Human Resources, Equal
Opportunity and Employee Relations, conferred July 2010
GPA 3.667 with Honors
Honors: Phi Theta Kappa; National Technical Honor Society

Awards & Accomplishments

Award - Silver Certificate (12/01/2008)

Silver Certificate award for outstanding customer service at Columbus State University
Received Jan 2008
Award - Bronze Certificate (12/01/2007)
Bronze Certificate award for outstanding customer service at Columbus State University
Received Dec 2007
Training - Crafting the Keys to Customer Service (10/01/2007)
A professional development workshop conducted by Tom Rebstock
Training - Moving Quality Service Beyond the Basics (09/01/2007)
Quality service training program focused on improving service skills, teamwork, and preventing problems.
Training - Higher Education for Customer Service (06/01/2007)
A customer service workshop that focused on solving conflicts in a productive positive manner while maintaining the
highest quality of customer service.

Letters of Recommendation Available Upon Request