Service Delivery Managers.

Review customer orders and plan and coordinate delivery activities.

Build positive and productive working relationships with customers for business growth.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage a delivery team to ensure timely and accurate customer deliveries.
Oversee daily activities of delivery team and provide direction and guidance as needed.
Perform resource allocations and workload assignments according to delivery requirements.
Ensure that team maintains high level of competence and operational excellence.
Evaluate the performance of team members and determine training needs.
Serve as primary contact for customer inquiries and concerns.
Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery
goals.
Perform customer negotiations for delivery rates.
Develop process improvements to achieve cost effectiveness and time saving.
Make critical business decisions to meet customer expectations.
Develop scope and budget for delivery projects.
Report delivery status to customers and develop required delivery documentations.

Consulting Managing Director

Internet, telecom, or wireless thought leader who serves as a consulting partner responsible for the general
management of all facets of the business, including project sales, senior client management, project
leadership and managing and achieving financial operational targets.

Develops and implements high-impact strategies and solutions based on financial, technology and market
analyses to help increase the profitability and performance of consulting clients

Manages key client relationships with ability to drive $3M+ in annual project engagements

Leads, sells, and manages multiple engagements focused on the development of business and technology
strategy, business cases and profitability, product development and business development

Serves as senior advisory figure that drives thought leadership in the technology and wireless spaces with the
potential to help shape clients corporate and product strategies

Exercises leadership via creation of customer proposals and assumes responsibility for pricing, scoping and
risk mitigation

Primary point of contact from inCode with clients at the appropriate levels

Provides proactive, competent communication of inCode recommendations within client organization

Contributes in the development of account strategies to support and win the target group of
customers/accounts

Service Delivery Director:

Optimization of customer satisfaction/ loyalty through improved operations

Implementation of productivity/ quality metrics and of initiatives designed to minimize costs and enhance
efficiency

Recruiting, hiring, coaching and developing staff

Business planning and collaboration with global staff on local activities

Improvement of quality by implementing best practices and identifying new/ needed skills, processes, or
methods

The role requires building strong internal partnerships and the ability to assess any performance gaps that
occur due to lack of ownership and/ or execution. The overall objective is to drive impact and adoption
through exemplary process design, improvement, and leadership skills using proven best practice techniques
and methodologies. In addition the final candidate should:

Develop and implement solutions for meeting the required Customer Service Levels in the areas of process
mapping, division of labor, and the allocation of technology/ tools across the business supported by the global
development teams.

Foster an environment in which procedures are examined and reengineered and new strategies and
procedures related to production are developed and implemented.

Lead teams of leaders to optimize the best use of internal and external resources to meet corporate
objectives.

Deliver solutions on time, within plan maintaining top notch quality.

Directors:

Responsible for the P/L of all verticals including operations and supports marketing staff.
Motivate and energize the organization and reinforce its mission and values Independent end to end
operator..

managing all aspects of operations with emphasis on quality service delivery, client relationship management
and continuous improvement of processes.

Recruiting the right people into the right jobs and ensuring there is a pipeline of candidates to support growth
goals.

Responsible to analyze and identify opportunity areas within the healthcare space, create strategy for future
growth and implement that strategy.

Lead and manage new management and business initiatives.


Business Process reengineering and optimization to maximize the organizations and clients profit.

Develop pricing strategies for new businesses.

Negotiate contracts with prospective clients.

Develop, implement, review, and manage an annual budget.

Identify, correlate, and assess manpower, production, technical and personnel problems and find or develop
and implement constructive solutions.

Responsible to maintain a compliant and secure environment consistent with the Companys business
policies.

Engage with and maintain a healthy relationship with key clients and stakeholders.

Ensures that SLAsare met.

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Director of Delivery Software Service Type: Full-time Experience Level: Director Functions: Information Technology
Industries: Computer Software Pay Range: Commensurate with position
Job Description Director of Delivery, Software Services is a next to C-level position which will involve the candidate to
touch almost all aspects of the company.
Key responsibilities will include leading and managing a team of 100+ plus people poised to grow to 300+ in near
future, managing and maintain strong relationships with existing and new customers, ensuring efficient and profitable
software delivery operations. The position is requires the person to be stationed in Indore with frequent travel to Pune
and US. Inward-facing
a) Leading, growing and mentoring an enthusiastic team of 100+ high energy professionals and making them
successful leaders
b) Bringing strong technology leadership to drive high quality work in the areas of custom software development
(.NET and Flex) and content management (Drupal and SharePoint)
c) Transforming QA group to ensure they become keepers of quality rather than testers

d) Continuing on the philosophy of openness and cordial work relationships among team members
e) Ensuring that people continue to enjoy InfoBeans as their second home
f) Identifying and developing leaders for future
g) Instituting development processes and preparing the company for CMMi certification
h) Developing a progressive recruitment, induction, ongoing training and research system to ensure high-quality
substance and a capabilities in the entire team
i) Bring though leadership to adopt new challenges and changes in the technology world and preparing the team to
take on new frontiers as the business transforms with ongoing changes in demand
j) Identifying and Initiating internal projects to ensure efficient delivery operations
k) Plan for optimum resource utilization and synchronize with HR for resource needs
l) Forward looking in adopting newer technologies to boost existing operations Outward-facing a) Developing deep
rooted relationship with existing and new customers b) Providing them overall account management as well as
business consulting, as required c) Traveling to the US, as required, to meet with the customers and align with their
expectations d) Striking a good balance between client needs and team needs e) Align with sales and provide the
required sales support for aggressive growth
2. Skills Do you have flair and talent for the following? a) Leading an enthusiastic team of high energy professionals
and making them successful leaders b) Developing deep rooted relationship with customers and becoming the
ultimate quot;go-to-guyquot; for all their needs c) Hunger for repeatability and reusability in anything and everything
you do d) Finding a baby and nourishing and growing it like your own Do you believe in the following? a) Greater
good b) Respect is always earned c) Strong work ethics d) Problems are always there but I am there to help when
one arises Are you an experienced professional with core background in software engineering and development with
US customers? Are you a seasoned professional with the maturity to handle the stress of the job yet agile and
forward looking enough to take on new challenges? If yes to all of the above....we may have found each other!
Please contact