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QUALITYMANAGEMENTPRINCIPLESThequalitymanagementprinciplesareasetofcomprehensive
andfundamentalrulesorbeliefsforleadingandoperatinganorganisation.Theyaimatcontinuallyimproving
performanceoverlongterm,byfocusingoncustomerswhileaddressingtheneedsofallstakeholders.Asperthe
ISO,thefollowingeightqualitymanagementprinciplescanfacilitateanyorganisationincreatingqualitywork
cultureandsuccessfulimplementationofqualitymanagement.1.CustomerfocusedOrganisationOrganizations
dependontheircustomers.Customerfocusedorganisationsproduceproductsandservicesthatcustomersneed
andprovidethemsatisfaction.Thiscanbeachievedbythefollowingactions:Identifycustomerneeds.
Designaproductthatrespondstocustomerneeds.Produceanddelivertheproductasperthedesign.
Enhanceaftersalesserviceandhandlecomplaintsquickly.Measurecustomersatisfaction.Improvequality
todelightthecustomer.2.LeadershipSeniorleadersofanorganisationneedtosetdirectionsandcreate
customerorientation,clearandvisiblequalityvaluesandhighexpectations.Values,directionsandexpectations
mustaddressallstakeholders.Theseniorleadersmustcommittothedevelopmentoftheentireworkforceand
shouldencourageparticipation,learninginnovationandcreativitybyallemployees.Throughtheirpersonal
rolesinplanning,communications,reviewororganisationperformanceandemployeerecognition,theleaders
serveasrolemodelswhoreinforcevaluesandexpectationsandbuildleadershipandinitiative.3.Involvementof
PeopleInvolvementofthepeopleisonewayofimprovingqualityandproductivity.Involvingpeopleatall
levelsenablestheirabilitiestobeusedforthebenefitoftheorganisation.Thiscanbedonebyprovidingagood
corporateworkculture,providinganinterestingworksystemandenvironment,andbuildingthecapabilityof
peopletoperformassignedtasksintheorganisation.4.ProcessApproachAdesiredresultisachievedmore
efficientlywhenrelatedresourcesandactivitiesaremanagedasaprocess.5.SystemsApproachto
ManagementIdentifying,understandingandmanagingasystemofinterrelatedprocessesforagivenobjective
contributestotheeffectivenessandefficiencyoftheorganisation.6.ContinuousImprovementApermanent
objectiveoftheorganisationisthatitshouldcontinuouslyimproveperformancebyaddressingtheneedsofall
theinterestedparties.7.FactualApproachtoDecisionmakingEffectivedecisionsarebasedonthelogicalor
intuitiveanalysisofdataandinformation8.MutuallyBeneficialSupplierRelationshipTheabilityofthe
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organisationanditssupplierstocreatevalueisenhancedbymutuallybeneficialrelationships.Themain
purposesofqualitymanagementsystemscanbesummarisedasbelow:Customersatisfaction/customerdelight
byassuringtherequiredminimumlevelofconsistentquality.Satisfying&aposinternalcustomers&apos.
Assuringthemanagementofdoingthisatminimumpossibletotalcostofquality.Maximisingoutputtoinput
ratiosofprocesses.&aposPreventionisbetterthancure&aposstrategytobeimplemented.Improvequality
ofcommunicationallaround.Developcompetentsubcontractorsaspartners.Makecontinualimprovement
anongoingfeatureofthecompany&apossculture.

Itintroducedthesayings&quotfitforpurpose&quotand&quotdoitrightthefirsttime&quot.Itincludes
theregulationofthequalityofrawmaterials,assemblies,productsandcomponentsservicesrelatedto
productionandmanagement,production,andinspectionprocesses.
Qualitycontrolprinciplescanalsobeutilizedinserviceindustries.

TheneedforauditOnceproceduresareestablished,howcanitbeensuredthattheproceduresarebeing
implementedandareeffective?Whattakestheplaceofinspectionintheoldsystemofoperation?Theansweris
acomplianceaudit.Anauditisundertakentoindicatewhetheraprocedureorjobinstructionisworking
satisfactorily.Verifying,byaudit,thatthequalitysystemrequirementsarebeingfollowedthroughoutthe
organizationandthateffectiveproceduresandjobinstructionsarebeingimplementedbyalldepartmentsor
disciplines.Verifyingthatthoseresponsibleforcontrollingandcheckinganactivityhavedonesoina
systematicmannerandthatthereisobjectiveevidenceavailabletoconfirmsuchEnsuringthatallprocedural
nonconformancesareresolved.Ensuringthatfundamentalworkingmethodsareestablishedandthatfully
approvedproceduresaredevelopedtocoverthemandthatalldepartmentsandpersonnelareawareof,andhave
accessto,currentversionsoftheseprocedures.Verifyingthatallproceduresareregularlyreviewedandupdated
asnecessary.Determiningandreportingtheprincipalcausesofqualitylossesandnon
conformancesDetermining,withseniormanagement,whereimprovementsarerequiredand,wherenecessary,
recommendingthecorrectiveaction.
Qualitycontrolisthecollectivetermforinprocessactivitiesandtechniquesintendedtocreatespecific
qualitycharacteristics.Theseincludesmonitoring,reductionofvariation,eliminationofknowncauses,and
effortstoincreaseeconomiceffectiveness.QualityControlQualitycontrolreferstotheactivitiesassociatedwith
thecreationofprojectdeliverables.Itisusedtoverifythatdeliverablesareofacceptablequalityandthatthey
meetthecompletenessandcorrectnesscriteriaestablishedinthequalityplanningprocess.Qualitycontrolis
conductedcontinuallythroughoutaprojectandistheresponsibilityofteammembersandtheproject
manager.QualityToolsListanyqualityrelatedtoolsthatthisprojectwillutilize

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Preventingmistakesismuchmoretimeandcosteffectivethancorrectingthem.

Transcript
1.QualityinConstructionWorks
AnIntroductiontoQA/QCConceptandQualityManagementSystemBasedonISO9001:2008
2.TypicalSlogan
OpenChallenge
QuickResponse
TheBIGQUESTIONis:
Howdowemeetthechallengeandachievethebenefits?
3.OurOnlyAnswer
ISO9001:2008
andQA/QC
4.ISOTC176UpdateBIS
TheProcessApproach
5.1.CUSTOMERFOCUS
2.LEADERSHIP
8MANAGEMENTPRINCIPLES
ISO9001
3.INVOLVEMENTOFPEOPLE
4.PROCESSAPPROACH
5.SYSTEMAPPROACH
6.CONTINUALIMPROVEMENT
7.FACTUALAPPROACH
8.MUTUALBENEFICIALSUPPLIERRELATIONSHIPS
6.6
LEVEL1QUALITYMANUAL
QualityPolicy
QualityObjectives
RequirementStandard
OtherStatutoryandRegulatoryRequirements
7.LEVEL2QUALITYPROCEDURES
ControlofDocuments
ControlofRecords
InternalQualityAudits
ControlofNonconformingProducts
CorrectiveAction
PreventiveAction
7
8.8
LEVEL3QUALITYPLAN
IncomingInspectionPlan
InProcessInspectionPlan
FinalTestReport/InspectionPlan
WorkInstruction
9.9
LEVEL4FORMS/FORMATS/RECORDS
TestingReportforms
CommissioningReportForms
Inspectionforms
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CheckSheets/CheckList
MiscellaneousDocumentationForms
10.ManagementReview
Competence,TrainingandAwareness
PlanningandProduction
ReviewofRequirementRelatedtoProduct
DesignandDevelopmentInput
10
23MANDATORYRECORDS
11.11
23MANDATORYRECORDS
DesignandDevelopmentOutput
DesignandDevelopmentReview
DesignandDevelopmentVerification
DesignandDevelopmentValidation
ControlofDesignandDevelopmentChanges
12.12
23MANDATORYRECORDS
PurchasingProcess
AvailabilityofMonitoringandMeasuringEquipment
PreservationofProduct
CustomerProperty
ControlofMonitoringandMeasuringEquipment
StandardsusedforCalibratingMonitoringandMeasuringEquipment
13.13
23MANDATORYRECORDS
IdentifyandEnableCalibration
ResultofCalibrationandVerification
InternalAudit
MonitoringandMeasurementofProduct
ControlofNonconformingProduct
CorrectiveAction
PreventiveAction
14.ApplyingQualityManagementSystem(ISO9001)inConstructionWorks
15.QA/QCConcepts
QualityAssurance
QualityAssurance(orQA)coversallactivitiesfromdesign,development,production,installation,
servicinganddocumentation.
16.QA/QCConcepts
QualityControl
Qualitycontrolreferstotheprocess,
mostoftenimplementedinmanufacturing,
monitoringthequalityoffinishedproductsthroughstatisticalmeasuresand
anoverallcorporatecommitmenttoproducingdefectfreeproducts.
17.QA/QCConcepts
OrganizationalLevel.
Attheorganizationallevel,QAactivitiesensurethattheprogramororganizationissuccessfulby
overseeingthesystemimplementationnecessaryforindividualprojectsintheprogram,andmakingsure
activitieshavetheresourcestheyneedtobesuccessful.
18.QA/QCConcepts
ProjectLevel(Design,EstimateandInitiation)
Attheprojectlevel,QAactivitiessupportthesuccessofanindividualprojectbyensuringthataccurate
informationischanneledtotherightpeopleattherighttimesothatdecisionscanbemadeduringproject
implementation.
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19.QA/QCConcepts
TechnicalLevel.
Atthetechnicallevel,QAactivitiesensurethattheindividualtechnicalactivitiesthatgenerate,process,
orsynthesizedata(orotherinformation)forthedecisionprocessareperformingwithinacceptedlimits.
20.ISO9001:2008
QUALITYMANAGEMENTSYSTEMIS
QUALITYASSURANCE
21.RolesofQA/QCDepartment
Verifythatrequirementsarefollowed,
Verifythatcontrollingandcheckinganactivityhavebeendone,
Ensurethatapprovedworkingmethodsareestablished,
Evaluatethereportedprincipalcausesofnonconformances
Evaluatetheeffectivenessofcorrectiveaction,and
Determinewhereimprovementsarerequired
21
22.QualityControl
RoleofQualityControllerincludes:
monitoring,
Inspection,
reductionofvariation,
eliminationofknowncauses,and
22
23.Differenceinresponsibilities
23
24.Differenceinresponsibilities
24
25.Differenceinresponsibilities
25
26.TheOrganization
President
VicePresident
QA/QCManager
EngineeringManager
QA/QCOfficer
ProjectManager
Auditors
QualityControllers
(ProjectEngineers)
26
27.FUNCTIONS
President
VicePresident
QualityActivitiesFunction
ConstructionWorkFunction
QA/QCOfficer
ProjectManager
Auditors
QualityControllers
(ProjectEngineers)
27
28.CONSTRUCTIONWORKFUNCTIONS
President
VicePresident
ProjectManager
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QA/QCSite
ProjectEngineers
(SiteSupervision)
Subcontractors
CAD
28
29.QUALITYWORKFUNCTIONS
President
VicePresident
QA/QCSiteManager
ProjectSiteManager
ProjectEngineers
(QualityControl)
Subcontractors
CAD
29
30.AsAppliedtoHOYAProject
31.AsAppliedtoHOYAProject
32.AsAppliedtoHOYAProject
33.QualityManagementObjectives
zerodefect(nodefectsonprojecthandover)
identifyandsolveproblemsbeforecustomerdoes
establishtruequalitycontrolbymakingquality
builtinandnotinspectedin.
33
34.Whydowedothis?
Forbetterefficiency,
Fewerrejects,
Reduceifnoteliminatecustomercomplaints,
Improvecustomerrelation
Improvesupplierrelation.
Andtoanswerourslogan:
35.OpenChallengeQuickResponse
Problem7
1.4%
Problem8
Problem6
0.6%
4%
Problem5
8%
Problem4
15%
Equipment/MaterialsRelatedProblem
23%
CUSTOMERCOMPLAINTS
(Est.RepairCost:PhP1.7MinLagunaArea)
Pipingworkrelatedproblem
28%
DuctingworkrelatedProblem
20%
35
36.B
A
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Replacement
OrderPlaced
Order
A
B
OrderMade
OrderMade
B
A
B
B
B
B
B
ToCustomer
Delivery
FieldTesting
Delivery
Conforming
Install
Conforming
Futurerepercussions
RootCause
A
Investigation
NonConforming
B&C
B&C
B&C
Repairs
SCRAP
QAHOLD
NonConforming
A
QAHOLD
C
C
C
C
C
C
REPAIR
QualityCheck
Conforming
Install
ToCustomer
Conforming
A
UnloadContainer,Bags,
STORAGE
Testing
Trucksetc
LostRevenue
Paperwork/Database
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DumpingCosts
Transport
FutureCosts(Reclaim/
Environment)
A
SCRAP
LostRevenue
DumpingCosts
FutureCosts(Reclaim/
Environment)
CostofQuality
KEY:
NORMAL
ADDED
ADDED
COSTS
COSTS
COSTS
36
37.Reflection
Preventingmistakesismuchmoretimeandcosteffectivethancorrectingthem.
37
38.ActionReflections
Failuretoprepareispreparingtofail
Failuretoplanisplanningtofail
39.EndOfPresentation
40.Preparedby:SidCalayag
Reference:
QualityManagementSystem
ISO9001:2008
LocalCounselVADCMD
Economicallocalcounsel&prohac
viceinVAstate&Federalcourts.
Call.

ERPforAgileBusinesses
ManageProjects,Assets&Service
Management,SupplyChange,
Manufacturing

MobileDevelopment
Win8NewUI,AndroidApps,
AndroidMiddleware,IOSApps

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