Use Case Section

Use Case Name

Scope

COMMENT
Process Order
POS and Stock Control System

Level
Primary Actor
Stakeholders and
Interests

User Goal
Sales Assistant
-Sales Assistant: Wants accurate, fast entry and no
payment errors while processing the Order.
-Customer: Wants purchase and fast service with minimal
effort. Wants easily visible display of purchased items.
And wants complete details of items purchased.
-Card Validator: Validates the Credit Card System.
-The items purchased are available.
-The System and the Sales Assistant are competent.
-Sale is saved.
-Accounting and Inventory are updated.
- Commissions recorded.
- Receipt is generated.
-Payment authorization approvals are recorded.
1. Sales Assistant calculates the order correctly.
2. Sales Assistant prepares the Valid receipt for the
customer.
3. Customer pays and System handles payment.
4. The items are provided to the customer on time.

Preconditions
Success Guarantee

Main Success Scenarios

Extensions

Special Requirements

Technology and Data

a. Invalid item ID (not found in system):

1. System signals error and rejects entry.
2. Sales Assistant responds to the error.
b. At any time, System fails: To support recovery and
correct accounting, ensure all transaction sensitive state
and events can be recovered from any step of the
scenario.
1. Sales Assistant restarts System, logs in, and requests
recovery of prior state.
2. System reconstructs prior state.
1-a. Customer tells Sales Assistant to cancel sale:
1. Sales Assistant cancels sale on System.
1-b. Sales Assistant suspends the sale:
1. System records sale so that it is available for retrieval
on any POS register.
2. System presents a suspend receipt that includes the
line items, and a sale ID used to retrieve and resume the
sale.
Credit authorization response within 30 seconds 95% of
the time.
Somehow, we want robust recovery when access to
remote services such the inventory system is failing.
Language internationalization on the Receipt.
1. Manager override entered by swiping an override card

Variations List

Frequency of
occurrence
Miscellaneous

through a card reader, or entering an authorization code

via the keyboard.
2. Item identifier entered by bar code laser scanner (if bar
code is present) or key- board.
4. Credit account information entered by card reader or
keyboard.
5. Credit payment signature captured on paper receipt. But
within two years, we predict many customers will want
digital signature capture.
Could be nearly continuous.
What customization is needed for different businesses?
Must a Sales Assistant take their cash drawer when they
log out?

Use Case Section

COMMENT

Use Case Name

Scope
Level

Create Backorder
POS and Stock Control System
User Goal

Primary Actor
Stakeholders and
Interests

Sales Assistant
-Sales Assistant: Want If stock is not available the sales
assistant will be able to create a backorder for the product.
-Ware House: Backorder products arrive at warehouse and
kept in a separate area.
Sale Assistant is human and is not mentally and physically
handicapped and is authorized and identified. Available
products would be of quality. Products are of reasonable
price.
Customers requirements are fulfilled. Sale is saved.
Payment is correctly calculated. Accounting and Inventory
are updated. Payment authorization approvals are
recorded.
When stock is not available, sale assistant create a
backorder from a regional warehouse.
Stock that has been backordered for collection from the
store is held in separate area.
Store manager is advised for its arrival.
Products will then either be delivered direct from the
regional warehouse to customers home address, or to the
store for collection.

Preconditions

Success Guarantee

Main Success
Scenarios

Extensions
Special Requirements
Technology and Data
Variations List

If stock is not delivered to customers home address, it is

sent to store for collection by the customer.
Information about available products.
N/A

Frequency of
occurrence
Miscellaneous

N/A
N/A

Use Case Name

Manages stock level

Scope
Level

POS and Stock Control System

User goal

Primary Actor
Stakeholders and
Interests

stock manager
Stock manager: monitor stock levels and weekly run-rates.
Warehouse person: receives back order and processes
accordingly.
Stock manager is human and is not mentally and
physically handicapped and is authorized and identified.
Available products would be of quality. Products are of
reasonable price. Required stock is delivered on time
efficiently.
Required stock level is maintained. Accounting and
Inventory are updated.
Stock is booked properly in warehouse and is delivered to
stores on time.
1. Stock manager monitors the stock level and checks
weekly run-rate.
2. If stock is below the required level than back order is
made.
3. The arrived is booked and kept in separate area under
the advice of store manager.
N/A
Stock is available in warehouse in ample quantity.

Preconditions

Success Guarantee

Main Success Scenario

Extensions
Special Requirements
Technology and Data
Variations List
Frequency of
Occurrence
Miscellaneous

Fast delivery service.

Use Case Name

Assignment of sale

Scope
Level
Primary Actor
Stakeholders and
Interests
Preconditions

POS and Stock Control System

User goal
Sales assistant
Sales assistant: determines assignment of sale in order to
calculate weekly sale bonus.
Sale Assistant is human and is not mentally and
physically handicapped and is authorized and identified.
Sale is saved. Payment is correctly calculated. Accounting
and Inventory are updated.

Success Guarantee

Conditionally
No issues.

Main Success Scenario

Extensions

1. Sale manager determines the summary of sale.

2. Than he determines the assignments of sale for each
sale assistant.
3. Calculates the weekly sale bonus.
N/A

Special Requirements
Technology and Data
Variations List
Frequency of
Occurrence
Miscellaneous

N/A
N/A

Use Case Name

Maintains catalogue

Scope
Level

POS and Stock Control System

User goal

Primary Actor
Stakeholders and
Interests
Preconditions

Marketing head officer

Marketing head office: maintains the catalogue of sale

Success Guarantee

Weekly or monthly
No issues.

Marketing head officer is human and is not mentally and

physically handicapped and is authorized and identified.
Catalogue is maintained properly.

Main Success Scenario

1. Marketing head officer checks the sales of all stores.

2. He maintains catalogue of all sales by himself.

Extensions
Special Requirements

N/A
Inventory is always up to date. Every transaction is
recorded properly.
Fast net connection.

Technology and Data

Variations List
Frequency of
Occurrence
Miscellaneous

Depends on Marketing head officer

No issues.