You are on page 1of 76
for Customer Engineer bizhub C452/C552/C652/C220/C280/C360 LK-101 LK-102 LK-103 LK-105 License Authentication Operation Guide 2009/10/05 Ver.1.01 KONICA

for Customer Engineer

bizhub C452/C552/C652/C220/C280/C360 LK-101 LK-102 LK-103 LK-105 License Authentication Operation Guide

2009/10/05

Ver.1.01

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. CS Operations

Contents

Contents for Customer Engineer About this guidebook ....................................................................................... 4 Outlines of Functions ....................................................................................... 4 License Operations

for Customer Engineer

About this guidebook

.......................................................................................

4

Outlines of Functions

.......................................................................................

4

License Operations

5

Activation

5

Deactivation

5

Repair

5

Initialization

5

Necessary information to perform License operation

6

Input/ Display confirmation procedure when operation the license

management

 

8

Requirements for using License Activation Base Functions

8

Instruction for part replacement

8

Activation

..........................................................................................................

9

 

Overview of Activation Operation

9

Necessary

Hardware

9

Necessary Information....................................................................................................10

Relation of Hardware, Requirement/ Condition, and Information

10

 

Flow chart for Activation

11

Activation using [License Install Utility]

12

Activation

Procedure

13

Deactivation

....................................................................................................

36

Overview of Deactivation operation

36

Necessary

Hardware

36

Necessary Information....................................................................................................37

Relation of Hardware, Requirement/ Condition, and Information

37

Flow chart for Deactivation

38

for Customer Engineer Deactivation Procedure 40 Repair 51 Overview of Repair Operation 52 Necessary Hardware 52

for Customer Engineer

 

Deactivation Procedure

40

Repair

51

Overview of Repair Operation

52

Necessary

Hardware

52

Necessary Information....................................................................................................52

Relation of Hardware, Requirement/ Condition, and Information

53

Flow chart for Repair

54

Repair Procedure

55

Initialization

.....................................................................................................

63

Overview of Initialization operation

63

Necessary

Hardware

63

Necessary Information....................................................................................................63

Relation of Hardware, Requirement/Condition, and Information

64

Flow chart for Initialization

65

Initialization Procedure

66

Operation procedure when executing particular operation

........................

75

  • 1. When using the License already activated on the other MFP,........................................75

  • 2. When replacing NVRAM with a new one,

75

  • 3. When replacing Service EEPROM,

76

About this guidebook

About this guidebook for Customer Engineer In the firmware, the license activation system is newly adopted.

for Customer Engineer

In the firmware, the license activation system is newly adopted. Some additional functions will be available after the license activation. This guidebook explains outline and operation procedure of License Management.

i-Option firmware is also including some additional functions that can be used without the authentication. For the explanation of those functions. Please refer to the PRI for the firmware.

Outlines of Functions

“License Activation Base Functions” are included in the firmware. Activation Base Functions have several types of functions. (Please refer to the functions listed below.) Those functions are included in the firmware. If you purchase the license and activate

the License Activation Base Functions, the functions will be available. Also, the function enhancements do not necessary Activation are included in the firmware. About those functions, please refer to not this guidebook but PRI distributed with the firmware or the following chapter.

License Activation Base Functions

In this guidebook, the functions like “LK-101, LK-102, LK-103, LK-105” (You need to

purchase the license when using these functions.) are called “License Activation Base Functions”. LK-101

Web browser function, Image panel, and it is possible to register the picture (thumbnail) in the address book on the image panel. LK-102 Enhancement of PDF encryption (response to public key and AES, function that can write title/ creator when sending PDF file, etc.) LK-103 LK-103 Includes “LK-101” and “LK-102”.

LK-105 Searchable PDF

Searchable PDFs are created by processing scanned data with OCR (Optical Character Recognition). * You need to install the OCR Dictionary Data to the MFP.

License Operations

License Operations for Customer Engineer When you start, stop or repair using the license activation base

for Customer Engineer

When you start, stop or repair using the license activation base functions, those operations, Activation, Deactivation, Repair or Initialization, have to be made as you intended. There are 4 types of License Operations.

License Operations

Activation

This is the operation to enable License Activation Base Functions and make the functions operational. It is possible to execute this operation in Administrator Mode or Service Mode.

Deactivation

This is the operation to invalidate the activated License Activation Base Functions. It is possible to execute this operation in Service Mode.

Repair

It is necessary to execute this operation when the error of license management state is displayed on the control panel. If it occurs, the License Activation Base Functions are temporarily disabled. To recover the condition, Repair operation has to be performed. It is possible to execute this operation in Service Mode.

Initialization

Execute this operation when the error state is not resolved after performing Repair. Basically, execute Initialization only when the error of license management state occurs after performing Repair. When performing the operation, please confirm that the error of license management state occurs under what conditions (executed operations, parts replacement, setting change and so on). It is possible to execute this operation in Service Mode.

for Customer Engineer Necessary information to perform License operation You need to get necessary information for

for Customer Engineer

Necessary information to perform License operation

You need to get necessary information for each operation and send it to MFP and LMS to execute the license operations. Following chart shows necessary information for each operation.

 

Activation

Deactivation

Repair

Initialization

To LMS

From LMS

Serial Number

X

X

X

X

X

 

Token Number

X

X

X(*1)

X(*2)

X

 

Request Code

X

 

X

X

X

 

License Code

X

 

X(*1)

X(*2)

 

X

Function Code

X

X

X(*1)

X(*2)

 

X

Deactivation code

 

X

     

X

Deactivation Complete Code

 

X

   

X

 

Repair Request Code (Repair Demand Code)

   

X

 

X

 

Repair Code (Repair Permission Code)

   

X

   

X

Initialization Code

     

X

 

X(*3)

*1 If you exchange NVRAM when performing Repair, you need this information. *2 Require when re-activate the functions after the initialization. *3 Necessary to contact the support to acquire the code.

Explanation of those Numbers used on those operations/ Codes are as follows.

Serial Number

Serial Number for MFP body. Token Number

Token Number is printed on the Token Kit, or will be informed when purchasing the license. You need this number to enable License Activation Base Functions. Request Code

This is ID Number to recognize the individual MFP. Serial Number information is also included in the Request Code. License Management Server (LMS) The Server performs license management. When you activate/ deactivate or make other operations for License Activation Base Functions, you need to access the License Management Server (Web site).

for Customer Engineer License Code Use this code to MFP when you activate License Activation Base

for Customer Engineer

License Code Use this code to MFP when you activate License Activation Base Functions. License Management Server (LMS) issues this code.

Deactivation Code

This code is issued from LMS. This code is prepared on LMS when the necessary information is entered in LMS. After receiving the code, you need to enter it in MFP through the control panel to perform the deactivation. Deactivation Complete Code

The information indicates to let LMS know the deactivation operation has been complete properly. MFP issues this code.

Repair Request Code (Repair Demand Code) On the Service activates the error of license management state may be detected, and it is displayed on the control panel. At this time, you need to issue Repair Request to LMS. The information issued to request the Repair Code (Repair Permission Code). Repair Code (Repair Permission Code) When you enter the Repair Request Code (Repair Demand Code) to LMS, information to solve the error of license management state is issued from LMS. This information is Repair Code (Repair Permission Code).

Initialization Code In the event that the error of license management state is not resolved, the license has to be reset to the initial condition forcibly. The information used to do it is the initialization code and issued from LMS. After that, it is necessary to activate the license again, to use the functions.

Function Code (bizhub C452/C552/C652/C220/C280/C360) Use this code to specify the function to activate or deactivate.

for Customer Engineer Input/ Display confirmation procedure when operation the license management Details about the procedure

for Customer Engineer

Input/ Display confirmation procedure when operation the license management

Details about the procedure are described from the next page. You need to execute the license operation on the LMS/ PC (Web browser)/ MFP panel. (Image)

MFP
MFP
LMS PC
LMS
PC

It is possible to input/ display information in the following ways.

Use the printing from MFP.

Display the information on the panel or input the information from panel.

Display the information on the PC. Input the information from (PageScope Web

*

Connection) or Web browser screen.

Actual screen may be different from the operation procedure screen in this guidebook.

Requirements for using License Activation Base Functions

You must prepare the followings to use the License Activation Base Functions.

Additional Memory: Additional Memory is included in Upgrade Kit (UK-203).

Token Certificate: Token Certificate is included in License Kit.

(LK-101/102/103/105).

You need to install the OCR Dictionary Data to the MFP.

Instruction for part replacement

If you need replacement of NVRAM or Service EEPROM, please exchange it for new one.

Activation

Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The

for Customer Engineer

You need to perform Activation to use License Activation Base Functions. The following is the explanation about the Activation.

Overview of Activation Operation

Find Token Number on Token Certificate, and get Serial Number and Request Code from MFP. From PC, access to LMS using Web browser, and input Token Number, Serial Number and Request Code to LMS. License Code and Function

Code are output from LMS. If you input the codes to MFP, Activation will be completed. Who to perform the operation

MFP Administrator

Customer engineer (Sales person) - You need to install the OCR Dictionary Data to the MFP.

Token Certificate

LMS

[Token Number]
[Token Number]

MFP

[Serial Number] [Request Code]
[Serial Number]
[Request Code]
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The

Input

Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The
[License Code] [Function Code]
[License Code]
[Function Code]
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The
Activation for Customer Engineer You need to perform Activation to use License Activation Base Functions. The

Output

Input

Activation
Activation

Necessary Hardware

MFP

Upgrade Kit (UK-203 additional memory etc.)

License Kit (LK-101/LK-102/LK-103/LK-105, Token Certificate)

PC

License Management Server (LMS) (BT manages this server.)

Necessary Information Serial Number (13 digits) Request Code (30 digits) Token Number (20 digits) License Code

Necessary Information

Serial Number (13 digits)

Request Code (30 digits)

Token Number (20 digits)

License Code (30 digits)

Function Code

for Customer Engineer

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware

Requirement/ Condition

Information

MFP

FW for i-Option is installed to

[Serial Number]

the MFP. Additional memory (UK-203) is installed. [Request Code]

the MFP. Additional memory (UK-203) is installed.

[Request Code]

License Kit

Token Certificate

[Token Number]

(LK-101/LK-102/LK-103/LK-105)

(LK-101/LK-102/LK-103/LK-105)
Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP.

Upgrade Kit

Additional memory

None

(UK-203)

Pen etc.

Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP.

PC

Web browser

None

Internet Access environment

Internet Access environment

 

BT manages this Server.

[License Code]

License Management Server (LMS)

License Management Server (LMS)

[Function Code]

Flow chart for Activation There are 3 steps to perform Activation. 1. Gather Information from MFP/

Flow chart for Activation

There are 3 steps to perform Activation.

  • 1. Gather Information from MFP/ Kit

    • Light blue

  • 2. Access to LMS

Yellow

  • 3. MFP Activation

Pink

The following is the flow chart for the Activation.

for Customer Engineer

Prepare the MFP (FW for i-Option) (additional memory) Prepare PC Get the [Serial Number] Confirm that
Prepare the MFP
(FW for i-Option)
(additional memory)
Prepare PC
Get the
[Serial Number]
Confirm that access to LMS using
Web browser is possible.
[Request Code]
from MFP
Access to LMS using Web browser.
Prepare License Kit.
Find the
[Token Number]
on Token Certificate.
Input the following information to LMS.
[Serial Number]
[Request Code]
[Token Number]
Get the [License Code] and [Function Code] from LMS.
Input [License Code] and [Function
Code] to MFP, and activate the
function (Activation).
Com plete Activation
Activation using [License Install Utility] for Customer Engineer It is possible to issue the License Code

Activation using [License Install Utility]

for Customer Engineer

It is possible to issue the License Code from LMS, and activate the MFP function using License Install Utility. Please refer to the Users Guide of License Install Utility for the detailed procedure.

Caution:

When you issue the License Code and activate the MFP function, you need to use the same PC that installed “License Install Utility”.

Activation Procedure

Activation Procedure for Customer Engineer The following is the step by step procedure to activate License

for Customer Engineer

The following is the step by step procedure to activate License Activation Base Functions.

  • 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP.

  • 2. Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code].

  • 3. MFP Activation 3-1. Input [License Code] and [Function Code], and activate the function.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”. “0 (Number)” is not used in [Request Code] and [License Code].

Here are necessary information (operation) and acquisition procedure in the above steps.

Information (operation)

Acquisition Procedure

Note

Token Number

Token Certificate (License Kit)

  • 20 digits alphanumeric

Request Code

  • a) MFP panel

  • 30 digits alphanumeric

  • - Administrator Mode

  • - Service Mode

  • b) PSWC (Administrator Mode)

Serial Number

Get Serial number when taking

  • 13 digits alphanumeric

Request Code. Serial Number Label

EG.) A00H020012345

License Code

LMS (Web browser)

  • 30 digits alphanumeric

Function Code

LMS (Web browser)

 

Activation

  • a) MFP panel

 

(Input License Code)

  • - Administrator Mode

  • - Service Mode

  • b) PSWC (Administrator Mode)

*If it is possible to access MFP and LMS from the PC, you can perform the procedure (from getting Token Number to performing activation) from “License Install Utility”. (About the detailed procedure, please refer to “License Install Utility” of Users Guide.)

for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

for Customer Engineer

1.

Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

  • 2. Access to LMS

 
  • 3. MFP Activation

  • a) Purchase License Kit and get Token

License Kit

 

Certificate.

(LK-101/ LK-102/ LK-103/ LK-105)

 
1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request

Token Certificate

1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request
  • b) Token Number is described in Token

20 digits alphanumeric

 

Certificate.

EG.)1234-5678-90ab-1234-5678

for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

for Customer Engineer

1.

Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Access to LMS

 
  • 3. MFP Activation

Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>.

  • a) Login to Administrator Mode and press

a) Login to Administrator Mode and press
 

[Forward].

  • b) Select [License Settings].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is

available in Japanese Market only.

  • c) Select [Get Request Code].

c) Select [Get Request Code].
for Customer Engineer d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed

for Customer Engineer

d) Select [Yes] and press [OK].

d) Select [Yes] and press [OK].

e) Press [Print List] and print displayed [Request Code] and [Serial Number].

e) Press [Print List] and print displayed [Request Code] and [Serial Number].

Or write down [Request Code] and [Serial Number].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].

e’) When selecting [Print List], please press [Start] or Start button after selecting the paper tray.

e’) When selecting [Print List], please press [Start] or Start button after selecting the paper tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and

f) Exit from Administrator Mode and go on to the next step [2. Access to LMS].

 
for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

for Customer Engineer

1.

Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Access to LMS

 
  • 3. MFP Activation

Get [Request Code] and [Serial Number] from MFP <Service Mode>.

  • a) Enter in Service Mode, and then press

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will appear.

Select [License Management].

  • b) Select [Request Code].

b) Select [Request Code].
  • c) Print displayed [Request Code] and [Serial

c) Print displayed [Request Code] and [Serial

Number], or write them down.

Press Start button to print the information.

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].

  • d) Exit from Service Mode and go on to the

 

next step [2. Access to LMS].

for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

for Customer Engineer

1.

Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.

1-2. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Access to LMS

 
  • 3. MFP Activation

Get [Request Code] and [Serial Number] from PSWC.

 
  • a) Login to PSWC in the Administrator mode.

a) Login to PSWC in the Administrator mode.
  • b) Select [Maintenance] > [License Settings]

b) Select [Maintenance] > [License Settings]

and click [Display].

  • c) “Get Request Code” screen is displayed.

c) “Get Request Code” screen is displayed.
 

Click [OK].

for Customer Engineer d) Write down displayed [Request Code] and [Serial Number], or print this page.

for Customer Engineer

d) Write down displayed [Request Code] and [Serial Number], or print this page. *Please pay attention
d)
Write down displayed [Request Code] and
[Serial Number], or print this page.
*Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”. “0 (Number)” is
not used in [Request Code].
(If you access LMS using the same PC that
access to PSWC, you can input Request Code
using Copy-and-Paste.)
e)
Go on to the next step [2. Access to LMS].
for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 

2.

Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code].

 

Acquisition procedure: LMS <Administrator Menu> LMS <CE Login>

  • 3. MFP Activation

 

Get [License Code] and [Function Code] from LMS <Administrator Menu>.

 
  • a) Access to the following URL from PC connected to the internet.

 

https://lms.konicaminolta.com/license/KM/support.aspx

 
1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get
1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get

*During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.

  • b) Click [Administrator Menu].

b) Click [Administrator Menu].

*When performing the activation from CE Login, please refer to Page 24.

  • c) Click [License Registration].

c) Click [License Registration].
for Customer Engineer d) Select the display Language. e) Input Serial Number of MFP to [MFP

for Customer Engineer

  • d) Select the display Language.

d) Select the display Language.
  • e) Input Serial Number of MFP to [MFP Serial

e) Input Serial Number of MFP to [MFP Serial

Number] and click [Next].

  • f) Input [Request Code] and click [Next].

f) Input [Request Code] and click [Next].

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. *If there is no need to input Request Code, the following message is displayed. “No input of Request Code is needed. Please click the “Next” button.”

  • g) Input [Token Number], select the License Kit

g) Input [Token Number], select the License Kit

(Product Description) that needs activation, and click [Add].

for Customer Engineer h) Click [OK]. i) Check [Token Number] and [Product Description] and click [Next].

for Customer Engineer

  • h) Click [OK].

h) Click [OK].
  • i) Check [Token Number] and [Product Description] and click [Next].

i) Check [Token Number] and [Product Description] and click [Next].

If you find a mistake, click [DEL] button and start from the operation “g)” again.

  • j) Click [Generate License Code].

j) Click [Generate License Code].

* If there is no need to input Request Code, the input on the text box will be restricted. (operation h) In this case, it is possible to generate License Code without inputting Request Code.

  • k) Click [OK].

k) Click [OK].
for Customer Engineer l) Click [Print] button to print this page or write them down. *

for Customer Engineer

l) Click [Print] button to print this page or write them down. * Please pay attention
l) Click [Print] button to print this page or write
them down.
* Please pay attention “U” and “V”, “0
(number)” and “O (alphabet)”.
“0 (Number)” is not used in [License Code].
(When you access MFP and LMS from the
same PC, you also use Copy and Paste to
enter the code.)
m) Close the window and go on to the next
step [3. MFP Activation].
for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 

2.

Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code].

 

Acquisition procedure: LMS <Administrator Menu> LMS <CE Login>

  • 3. MFP Activation

 

Get [License Code] and [Function Code] from LMS <CE Login>.

 
  • a) Access to the following URL from PC connected to the internet.

 

https://lms.konicaminolta.com/license/KM/support.aspx

 
1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get
1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get

*During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.

  • b) Click [CE Login].

b) Click [CE Login].
  • c) Select the display Language.

c) Select the display Language.
for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then

for Customer Engineer

  • d) Enter the [E-Mail Address] and the

d) Enter the [E-Mail Address] and the

[Password] that you registered and then click [Login].

  • e) Click [OK].

e) Click [OK].
  • f) Click [Generate License Code].

f) Click [Generate License Code].

* [Deactivate License Code], [Deactivate License Code in LMS] and [Repair License Code] are not displayed on [Generate License Code] procedure from Administrator Menu link (refer to Page20).

  • g) Input Serial Number of MFP and click

g) Input Serial Number of MFP and click

[Next].

for Customer Engineer h) Input [Request Code] and click [Next]. * Please pay attention “U” and

for Customer Engineer

  • h) Input [Request Code] and click [Next].

h) Input [Request Code] and click [Next].

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. *If there is no need to input Request Code, the following message is displayed. “No input of Request Code is needed. Please click the “Next” button.”

  • i) Input [Token Number], select the License Kit (Product Description) that needs activation, and click [Add].

i) Input [Token Number], select the License Kit (Product Description) that needs activation, and click [Add].
  • j) Click [OK].

j) Click [OK].
  • k) Check [Token Number] and [Product

k) Check [Token Number] and [Product

Description] and click [Next].

When you need correction, click [DEL] button and start from the operation “i)” again.

for Customer Engineer l) Click [Generate License Code]. * If there is no need to input

for Customer Engineer

  • l) Click [Generate License Code].

l) Click [Generate License Code].

* If there is no need to input Request Code, the input on the text box will be restricted. (operation h) In this case, it is possible to generate License Code without inputting Request Code.

  • m) Click [OK].

m) Click [OK].
  • n) Click [Print] button to print this page or write

n) Click [Print] button to print this page or write

then down. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code].

(When you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.)

  • o) Close the window and go on to the next step

 

[3. MFP Activation].

for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 
  • 2. Access to LMS

3.

MFP Activation

3-1. Input [License Code], [Function Code] and activate the function. Activation procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

Perform Activation from MFP panel <Administrator Mode>

  • a) Enter in Administrator Mode and press

a) Enter in Administrator Mode and press
 

[Forward].

  • b) Select [License Settings].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is

available in Japanese Market only.

  • c) Select [Install License].

c) Select [Install License].
for Customer Engineer d) Select [Function Code]. e) Input [Function Code] and press [OK]. *Please pay

for Customer Engineer

  • d) Select [Function Code].

d) Select [Function Code].
  • e) Input [Function Code] and press [OK].

e) Input [Function Code] and press [OK].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.

  • f) Select [License Code].

f) Select [License Code].
  • g) Input [License Code] and press [OK].

g) Input [License Code] and press [OK].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code].

for Customer Engineer h) After confirming [Function Code] and [License Code], press [Install]. i) Select [Yes]

for Customer Engineer

  • h) After confirming [Function Code] and

h) After confirming [Function Code] and

[License Code], press [Install].

  • i) Select [Yes] and press [OK].

i) Select [Yes] and press [OK].
  • j) When this screen is displayed, reboot the MFP.

j) When this screen is displayed, reboot the MFP.
  • k) After rebooting MFP, check the functions

k) After rebooting MFP, check the functions

were activated.

Administrator Settings> License Settings> List of Enabled Functions

Confirm that activated functions are displayed in the [Function Name] list. The Activation operation completed.

for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 
  • 2. Access to LMS

3.

MFP Activation

3-1. Input [License Code], [Function Code] and activate the function. Activation procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

Perform Activation from MFP panel <Service Mode>.

 
  • a) Enter in Service Mode, and then press

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will appear.

Select [License Management].

  • b) Select [Function Code].

b) Select [Function Code].
  • c) Input [Function Code] and press [END].

c) Input [Function Code] and press [END].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.

for Customer Engineer d) Select [License Code]. e) Input License Code and press [END]. *Please pay

for Customer Engineer

  • d) Select [License Code].

d) Select [License Code].
  • e) Input License Code and press [END].

e) Input License Code and press [END].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code].

  • f) After checking [Function Code] and [License

f) After checking [Function Code] and [License

Code], press [Apply].

  • g) When this message is displayed, reboot the

g) When this message is displayed, reboot the

MFP.

for Customer Engineer h) After rebooting MFP, check the functions were activated. Service Mode> Billing Setting>

for Customer Engineer

h) After rebooting MFP, check the functions were activated. Service Mode> Billing Setting> License Management> Function
h) After rebooting MFP, check the functions
were activated.
Service Mode> Billing Setting> License
Management> Function List
Confirm that activated functions are displayed
in the Function List.
The Activation operation completed.
for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 
  • 2. Access to LMS

3.

MFP Activation

3-1. Input [License Code], [Function Code] and activate the function. Activation procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

Perform Activation from PSWC.

 
  • a) Login to PSWC in the Administrator mode.

a) Login to PSWC in the Administrator mode.
  • b) Select [Maintenance] > [License Settings]

b) Select [Maintenance] > [License Settings]

and click [Display].

  • c) Select [Install License]. After inputting

c) Select [Install License]. After inputting

Function Code and License Code, click [OK].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code].

for Customer Engineer d) When this screen is displayed, reboot the MFP. e) After rebooting MFP,

for Customer Engineer

  • d) When this screen is displayed, reboot the

d) When this screen is displayed, reboot the

MFP.

  • e) After rebooting MFP, check the functions

e) After rebooting MFP, check the functions

were activated.

PSWC Administrator Mode> [Maintenance]> [License Settings]> [List of Enabled Functions]

Activated functions are displayed in the List of Enabled Functions. The Activation operation completed.

Deactivation

Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will

for Customer Engineer

This is the operation to deactivate the activated functions. Deactivated function will be unavailable and not displayed on the panel. The following is the explanation about the Deactivation.

Overview of Deactivation operation

Register Serial Number of MFP and purchased Token Number from PC to LMS using Web browser. LMS issues Deactivation Code and Function Code to deactivate functions. If registering the Deactivation Code and the Function Code to MFP, you can perform deactivation of functions. After registration, Deactivation

Complete Code is displayed on the MFP. Please be sure to register the code to LMS using Web browser. Who to perform the operation

Customer engineer (Sales person)

When performing Deactivation, you need to input User ID and password to LMS Server.

Token Certificate

LMS

[Token Number]
[Token Number]

MFP

[Token Number] MFP
Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will
[Serial Number] Input Deactivation [Deactivation Completion Code]
[Serial Number]
Input
Deactivation
[Deactivation Completion Code]
Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will
Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will

Input

Input

Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will
Output [Deactivation Code] [Function Code]
Output
[Deactivation Code]
[Function Code]
Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will
Deactivation for Customer Engineer This is the operation to deactivate the activated functions. Deactivated function will

Necessary Hardware

MFP

License Kit (LK-101/LK-102/LK-103/LK-105 Token Certificate)

PC

License Management Server (LMS)(BT manages this server.)

Necessary Information Serial Number (13 digits) Token Number (20 digits) Deactivation Code (35 digits) Deactivation Complete

Necessary Information

Serial Number (13 digits)

Token Number (20 digits)

Deactivation Code (35 digits)

Deactivation Complete Code (35 digits)

Function Code

for Customer Engineer

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware

Requirement/ Condition

Information

MFP

FW for i-Option is installed to

[Serial Number]

the MFP. License Activation Base Functions are activated. [Deactivation Complete Code]

the MFP. License Activation Base Functions are activated.

[Deactivation Complete Code]

License Kit

Token Certificate

[Token Number]

(LK-101/LK-102/LK-103

(LK-101/LK-102/LK-103 - types of licenses

- types of licenses

/LK-105)

Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP.

PC

Web browser

None

Internet Access environment

Internet Access environment

License Management

BT manages this server.

[Deactivation Code]

Server (LMS)

[Function Code]

Necessary Hardware Requirement/ Condition Information MFP FW for i-Option is installed to [Serial Number] the MFP.
for Customer Engineer Flow chart for Deactivation There are 3 steps to perform Deactivation. 1. Gather

for Customer Engineer

Flow chart for Deactivation

There are 3 steps to perform Deactivation.

  • 1. Gather Information from MFP/ Kit

  • 2. Get Deactivation Code

  • 3. MFP Deactivation

    • Light blue

    • Yellow

    • Pink

The following is the flow chart for the Deactivation.

Prepare MFP
Prepare MFP

Find [Serial Number] from MFP.

Prepare License Kit
Prepare License Kit

Find [Token Number] on Token Certificate

Prepare PC
Prepare PC

Input the following information to LMS. [Serial Number] [Token Number]

Get [Deactivation Code] and [Function Code] from LMS.

Next Page
Next Page
for Customer Engineer Flow chart for Deactivation There are 3 steps to perform Deactivation. 1. Gather

Confirm that access to internet

using Web browser is possible.

Access to LMS using Web browser.

Access to LMS using Web browser.
for Customer Engineer continued from previous page Input [Deactivation Code] and [Function Code] to MFP and

for Customer Engineer

 

continued from previous page

 
   

Input [Deactivation Code] and

[Function Code]

Input [Deactivation Code] and [Function Code]

to MFP and deactivate functions.

Get [Deactivation Completion

Code] from MFP.

   

Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS.

Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS.
   
   

Complete Deactivation

   

Deactivation Procedure

Deactivation Procedure for Customer Engineer The following is the step by step procedure to deactivate License

for Customer Engineer

The following is the step by step procedure to deactivate License Activate Base Functions.

  • 1. Gather information form MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP.

  • 2. Get Deactivation code 2-1. Access to LMS and get [Deactivation Code] and [Function Code]

  • 3. MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP and deactivate functions. 3-2. Input [Deactivation Complete Code] to LMS.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”. “0 (Number)” is not used in [Deactivation Code] and [Deactivation Complete Code].

Here are necessary information (operation) and acquisition procedure in the above steps.

Information (operation)

Acquisition Procedure

 

Note

Token Number

Token Certificate (License Kit)

20

digits alphanumeric

Check License Kit that needs

Deactivation.

Serial Number

Serial Number Label

13

digits alphanumeric

Input to LMS

Deactivation Code

LMS (Web browser)

35

digits alphanumeric

Input to MFP panel

Function Code

LMS (Web browser)

 

Deactivation

Input to MFP panel (Service Mode)

 

Deactivation Complete

MFP panel (Service Mode)

35

digits alphanumeric

Code

Input to LMS

for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

for Customer Engineer

  • 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit.

1-2. Find [Serial Number] from MFP.

  • 2. Get Deactivation Code

  • 3. MFP Deactivation

a) Confirm Token Number that is described in

License Kit

Token Certificate.

(LK-101/LK-102/LK-103/LK-105

1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial

Token Certificate

1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial
  • 20 digits alphanumeric

EG.)1234-5678-90ab-1234-5678

  • 1. Gather information from MFP/ Kit

1-1. Find [Token Number] from License Kit.

1-2. Find [Serial Number] from MFP.

  • 2. Get Deactivation Code

  • 3. MFP Deactivation

a) Confirm the Serial Number Label of MFP

  • 13 digits alphanumeric

and find Serial Number.

EG.)A00H020012345

for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 

2.

Get Deactivation Code

2-1. Access to LMS and get [Deactivation Code].

 
  • 3. MFP Deactivation

 
  • a) Access to the following URL from PC connected to the internet.

 

https://lms.konicaminolta.com/license/KM/support.aspx

 
1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get
1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get

*During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.

  • b) Click [CE Login].

b) Click [CE Login].
  • c) Select the display Language.

c) Select the display Language.
for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then

for Customer Engineer

  • d) Enter the [E-Mail Address] and the

d) Enter the [E-Mail Address] and the

[Password] that you registered and then click [Login].

  • e) Click [OK].

e) Click [OK].
  • f) Click [Deactivate License Code].

f) Click [Deactivate License Code].
  • g) Enter the [MFP Serial Number] and then

g) Enter the [MFP Serial Number] and then

press [Retrieve].

for Customer Engineer h) Activated function list of MFP (Serial Number was input in the above

for Customer Engineer

  • h) Activated function list of MFP (Serial

h) Activated function list of MFP (Serial

Number was input in the above step) is displayed. Check the check box for License Kit that needs Deactivation, and click [Registration].

*Confirm that Token Number of function that needs Deactivation is identical with Token Number from [1. Gather information from MFP/Kit] step.

  • i) Click [OK].

i) Click [OK].
  • j) Click [Print] button to print this page or write them down.

j) Click [Print] button to print this page or write them down.

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Deactivation Code].

  • k) Close the window and go on to the next step

 

[3. MFP Deactivation].

for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 
  • 2. Get Deactivation Code

3.

MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.

Input from: MFP panel <Service Mode> 3-2. Input [Deactivation Complete Code] to LMS.

  • a) Enter in Service Mode, and then press

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will appear.

Select [License Management].

  • b) Select [Deactivation].

b) Select [Deactivation].
  • c) Press [Function Code].

c) Press [Function Code].
  • d) Input Function Code and press [END].

d) Input Function Code and press [END].

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.

for Customer Engineer e) Select [Deactivation Code]. f) Input Deactivation Code and press [END]. * Please

for Customer Engineer

  • e) Select [Deactivation Code].

e) Select [Deactivation Code].
  • f) Input Deactivation Code and press [END].

f) Input Deactivation Code and press [END].

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Deactivation Code].

  • g) Press [Apply] after checking Function Code

g) Press [Apply] after checking Function Code

and Deactivation Code you entered.

  • h) Print out displayed [Deactivation Complete

h) Print out displayed [Deactivation Complete

Code] or write it down, and reboot MFP.

If you set A4 (SEF) to paper tray, you can press Start button and print the code out.

  • i) You can check [Deactivation Complete

i) You can check [Deactivation Complete

Code] from the following procedure. Service Mode> Billing Setting> License Management> List Deactivation procedure in MFP completed.

*If there are no activated functions, you cannot open [Function List].

for Customer Engineer j) Exit from Service Mode and go on to the next step [3-2.

for Customer Engineer

j) Exit from Service Mode and go on to the next step [3-2. Input [Deactivation Complete Code] to LMS].

 
for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation

for Customer Engineer

  • 1. Gather information from MFP/ Kit

 
  • 2. Get Deactivation Code

3.

MFP Deactivation

3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions.

3-2. Input [Deactivation Complete Code] to LMS.

 
  • a) Access to the following URL from PC connected to the internet.

 

https://lms.konicaminolta.com/license/KM/support.aspx

 
1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation
1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation

*During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.

  • b) Click “CE Login”.

b) Click “CE Login”.
  • c) Select the display Language.

c) Select the display Language.
for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then

for Customer Engineer

  • d) Enter the [E-Mail Address] and the

d) Enter the [E-Mail Address] and the

[Password] that you registered and then click [Login].

  • e) Click [OK].

e) Click [OK].
  • f) Click [Deactivate License Code in LMS].

f) Click [Deactivate License Code in LMS].
  • g) Input [MFP Serial Number] and

g) Input [MFP Serial Number] and

[Deactivation Complete Code], and click [Registration].

for Customer Engineer h) Click [OK]. By pressing [Cancel], it is possible to correct what was

for Customer Engineer

h) Click [OK].

h) Click [OK].

By pressing [Cancel], it is possible to correct what was entered.

i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed.

i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed.

The Deactivation operation completed.

Repair

Repair for Customer Engineer After replacement of the parts, the message “License Management Error occurred” may

for Customer Engineer

After replacement of the parts, the message “License Management Error occurred” may be

displayed on the control panel. When the message appears, it is necessary to perform repair operation.

The repair operation can be done with accessing LMS. When those parts as listed below are replaced, the message “License Management Error” may be displayed.

When replacing those parts below, please replace it with new parts. When the

parts are replaced with used parts, the message condition can not be solved by performing the repair operation. NVRAM

Service EEPROM Board

If License Activation Base function was already activated

 

While the error message is indicated on the control panel, the License Activation

Base Function will not be disabled. When the error message is indicated after replacement of the NVRAM, License

 

Activation is required after the completion of the repair operation to use the function again.

If License Activation Base function was not activated

Even the function was not activated, the message may be indicated if those

parts mentioned before is replaced. MFP can be used without the repair operation, but to solve it, the repair operation is required.

Overview of Repair Operation

Overview of Repair Operation for Customer Engineer With accessing LMS with the web browser, it is

for Customer Engineer

With accessing LMS with the web browser, it is necessary to enter the Serial

number, Request Code, and Repair Request Code. Then LMS issues Repair Code and Function Code. With using the Repair Code issued from LMS, the repair operation will be preformed. To perform repair operation, the code has to input in the MFP through the control panel. License Code and Function Code are displayed only when it is necessary to input them. Who to perform the operation

Customer engineer or sales person

To access to LMS for repair operation, user ID and password is required.

MFP

LMS

Input [Serial Number] [Repair request code] [Request Code] [Repair Code] [License Code] [Function Code] Repair Output
Input
[Serial Number]
[Repair request code]
[Request Code]
[Repair Code]
[License Code]
[Function Code]
Repair
Output
Input

Necessary Hardware

MFP

PC

License Management Service (LMS) (BT manages this Server.)

Necessary Information

Serial Number (13 digits)

Request Code (30 digits)

Repair Request Code (Repair Demand Code) (35 digits)

Repair Code (Repair Permission Code) (35 digits)

License Code (30 digits)

Function Code

for Customer Engineer Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information MFP

for Customer Engineer

Relation of Hardware, Requirement/ Condition, and Information

Necessary Hardware

Requirement/ Condition

Information

MFP

 

[Serial Number]

FW for i-Option is installed to the MFP. [Request Code] [Repair Request Code (Repair Demand Code)]

FW for i-Option is installed to the MFP.

[Request Code] [Repair Request Code (Repair Demand Code)]

PC

Web browser

None

Internet Access environment

Internet Access environment

License Management Server

License Management Server

BT manages this Server.

[Repair Code

(LMS)

(Repair Permission Code)

[License Code]

[Function Code]

for Customer Engineer Flow chart for Repair There are 3 steps to perform Repair. 1. Gather

for Customer Engineer

Flow chart for Repair

There are 3 steps to perform Repair.

  • 1. Gather information from MFP

Light blue

  • 2. Access to LMS

Yellow

  • 3. MFP Repair

Pink

The following is the flow chart for the Repair.

Prepare MFP
Prepare MFP
Prepare PC
Prepare PC
for Customer Engineer Flow chart for Repair There are 3 steps to perform Repair. 1. Gather

Confirm that access to LMS using Web browser is possible.

Get [Serial Number] [Request Code] [Repair Request Code (Repair Demand Code)]

Access to LMS using Web browser.

Enter the following information on LMS. [Serial Number] [Request Code (Repair Permission Code)] [Repair Request Code
Enter the following information on LMS.
[Serial Number]
[Request Code
(Repair Permission Code)]
[Repair Request Code (Repair Demand Code)]
Receive [Repair Code], [License Code] and [Function Code]
from LMS.
Input the [Repair Code] in MFP through
the control panel.
Complete Repair Operation
If license management error displayed after the replacement
of NVRAM, the activated functions before the replacement will
be displayed. To use the function, please reactivate the
function by performing activation operation.

Repair Procedure

Repair Procedure for Customer Engineer The following is the step by step procedure to perform repair.

for Customer Engineer

The following is the step by step procedure to perform repair.

  • 1. Gather information from MFP 1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair Request Code (Repair Demand Code)].

  • 2. Access to LMS 2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and [Function Code].

  • 3. Repair the MFP 3-1. Input Repair Code (Repair Permission Code) to solve the License Error.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”. “0 (Number)” is not used in [Request Code], [Repair Request Code (Repair Demand Code)] and [Repair Code (Repair Permission Code)].

Here are necessary information (operation) and acquisition procedure in the above steps.

Information (operation)

Acquisition Procedure

Note

Request Code

MFP panel

  • 30 digits alphanumeric

-

Service Mode

Serial Number

Get Serial number when taking

  • 13 digits alphanumeric

Request Code. Serial Number Label

EG.) A00H020012345

Repair Request Code (Repair Demand Code)

Get Serial number when taking Request Code.

  • 35 digits alphanumeric

Repair Code

LMS (Web browser)

  • 35 digits alphanumeric

(Repair Permission Code)

Input to MFP panel

License Code

LMS (Web browser)

  • 30 digits alphanumeric

This is used for activation.

Function Code

LMS (Web browser)

This is used for activation.

Repair (Input Repair Code)

 

Input to MFP panel (Service Mode)

* License Code and Function Code are displayed only when it is necessary to input them.

for Customer Engineer 1. Gather information from MFP. 1-1. From MFP, gather those information, [Request Code],

for Customer Engineer

1.

Gather information from MFP. 1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair Request Code (Repair Demand Code)]. Acquisition procedure: From the control panel <Service Mode>

  • 2. Access to LMS

 
  • 3. Repair the MFP (License Error)

From the control panel, please acquire [Request Code], [Serial Number], and [Repair Request Code (Repair Demand Code)] indicated in <Service Mode>.

The message “License management error occurred” as picture is displayed when turn on the main power. The normal screen will be displayed when [OK] button or when one minute passed after turning on the main power. The message also displayed on the second line of the message area.

The message “License management error occurred” as picture is displayed when turn on the main power.
  • a) Enter Service Mode, then press “Stop”, then

a) Enter Service Mode, then press “Stop”, then

“9” to display [Billing Setting] screen.

  • b) Select [Repair].

b) Select [Repair].
  • c) Select [Repair Request Code (Repair

c) Select [Repair Request Code (Repair

Demand Code)].

for Customer Engineer d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] are

for Customer Engineer

d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] are displayed. Print them or write them down. Press Start button to print them.

d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] are displayed. Print them

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (number)” is not used in [Request Code] and [Repair Request Code (Repair Demand Code)].

When printing them, [Serial Number] [Repair Request Code (Repair Demand Code)] and [Request Code] will be printed as sample below.

d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] are displayed. Print them

e) Exit from Service Mode, and then forward to next step. [2. Access to LMS].

 
for Customer Engineer 1. Gather information from MFP 2. Access to LMS 2-1. Access to LMS

for Customer Engineer

  • 1. Gather information from MFP

 

2.

Access to LMS

2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and [Function Code].

  • 3. Repair the MFP (License Error)

 
  • a) Access to the following URL from the PC connected to the internet.

 

https://lms.konicaminolta.com/license/KM/support.aspx

https://lms.konicaminolta.com/license/KM/support.aspx
https://lms.konicaminolta.com/license/KM/support.aspx

*During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.

  • b) Click [CE Login].

b) Click [CE Login].
  • c) Select the display Language.

c) Select the display Language.
for Customer Engineer d) Enter the [E-Mail Address] and [Password] that you registered and then click

for Customer Engineer

  • d) Enter the [E-Mail Address] and [Password]

d) Enter the [E-Mail Address] and [Password]

that you registered and then click [Login].

  • e) Click [OK].

e) Click [OK].
  • f) Click [Repair License Code].

f) Click [Repair License Code].
  • g) Enter [MFP Serial Number], [Request Code],

g) Enter [MFP Serial Number], [Request Code],

and [Repair Request Code (Repair Demand

Code)]. After that, click [Registration].

for Customer Engineer h) Click [OK]. By pressing [Cancel], it is possible to correct what was

for Customer Engineer

  • h) Click [OK]. By pressing [Cancel], it is

h) Click [OK]. By pressing [Cancel], it is

possible to correct what was entered.

i)

[Repair Code (Repair Permission Code)], [License

i) [Repair Code (Repair Permission Code)], [License

Code] and [Function Code] are displayed. Print this page by clicking [Print] button or write down the information. * License code and Function Code are necessary to re-activate the function after the repair operation. * With some condition, the license code and the function code may not be displayed. (Ex. When replacing the EEPROM board.) *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Repair Code (Repair Permission Code)] and [License code].

  • j) Close the web browser and forward to next step. [3. Repair the MFP]

 
for Customer Engineer 1. Gather information from MFP 2. Access to LMS 3. Repair the MFP

for Customer Engineer

  • 1. Gather information from MFP

 
  • 2. Access to LMS

3.

Repair the MFP (License Error) 3-1. Input Repair Code (Repair Permission Code) to solve the License Error.

Input from: Control Panel <Service Mode>

Perform Repair in <Service Mode>.

 
  • a) Enter in Service Mode, and then press “Stop”,”9”. The “Billing Setting” screen will appear. Press [License Management].

a) Enter in Service Mode, and then press “Stop”,”9”. The “Billing Setting” screen will appear. Press
  • b) Press [Repair] on the left side on LCD, and

b) Press [Repair] on the left side on LCD, and

then press [Repair Code (Repair Permission

 

Code)].

  • c) Enter [Repair Code (Repair Permission

c) Enter [Repair Code (Repair Permission

Code)] the Press [OK].

* Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Repair Code (Repair Permission Code)].

  • d) Make sure the repair code, and then press

d) Make sure the repair code, and then press
 

[Apply].

for Customer Engineer e) Turn the main switch OFF and ON. f) The error condition will

for Customer Engineer

e) Turn the main switch OFF and ON.

e) Turn the main switch OFF and ON.

f) The error condition will be resolved. The repair operation completed.

 

Caution:

 

When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation base function after completion of the repair operation. Please refer to License Activation procedure for detail.

Initialization

Initialization for Customer Engineer When the message “License Management Error” is displayed on the control panel,

for Customer Engineer

When the message “License Management Error” is displayed on the control panel, the repair operation is first thing to do. However, in case the condition could not be solved after repair operation, the license initialization operation necessary to be performed to clear the condition.

Overview of Initialization operation

LMS issue initialization codes, and then the initialization can be done by entering

the code in MFP through the control panel. To acquire an initialization code, it is necessary to report the condition to your support contact. After the initialization, License Authentication Base function will be disabled. Therefore, to use the function again, it is necessary to perform License activation operation. Who to perform the operation

Customer engineer or Sales person. To perform the initialization, it is necessary to communicate your support contact, and acquire the initialization code.

MFP [Serial Number] [Request Code] [Result of Repair operation] [Service History] Support Contact Information/ Request Input
MFP
[Serial Number]
[Request Code]
[Result of Repair operation]
[Service History]
Support Contact
Information/ Request
Input
Reply
Initialization
[Initialization Code]

Necessary Hardware

MFP

Necessary Information

Serial Number (13 digits)

Request code (30 digits)

Initialization code (35 digits)

for Customer Engineer The service history, the result of the repair operation and parts replacement history

for Customer Engineer

The service history, the result of the repair operation and parts replacement history

etc. To activate the license, the information is also rewired as explained in License Activation Operation.

Relation of Hardware, Requirement/Condition, and Information

Necessary Hardware

Requirement/ Condition

Information

MFP

 

[Serial Number]

 
i-Option FW has to be installed [Request Code] [Service History] -Parts Replacement -Result of Repair operation

i-Option FW has to be installed

[Request Code] [Service History] -Parts Replacement -Result of Repair operation

Communication method to support contact such as Phone, Fax or email.

 

[Initialization Code]

Flow chart for Initialization There are 3 steps to perform Initialization 1. Gather necessary information Light

Flow chart for Initialization

There are 3 steps to perform Initialization

  • 1. Gather necessary information

    • Light Blue

  • 2. Prepare Initialization

    • Yellow

  • 3. Perform Initialization

    • Pink

The following is the flow chart for the initialization.

for Customer Engineer

Prepare MFP From MFP [Serial Number] [Request Code] Prepare when communicating with service contact [Service History]
Prepare MFP
From MFP
[Serial Number]
[Request Code]
Prepare when communicating
with service contact
[Service History]
-
Parts Replacement
-
Result of repair operation
Inform the following to Service Contact
[Serial Number]
[Request Code]
[Service History]
Receive
[Initialization Code]
Input the initialization code through
the control panel.
Complete Initialization
Perform license activation when
necessary.

Initialization Procedure

Initialization Procedure for Customer Engineer The following is the step by step procedure for initialization. 1.

for Customer Engineer

The following is the step by step procedure for initialization.

  • 1. Gather necessary information 1-1. Get [Request Code], [Serial Number] and [Service History] from MFP.

  • 2. Prepare Initialization 2-1. Contact the Support Contact. 2-2. Get [Initialization Code] from Support Contact.

  • 3. Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization.

After performing Initialization, License Activation Base Function will be disabled. Please refer to [Activation Procedure] and activate the License Activation Base Functions again.

When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”. “0 (Number)” is not used in [Request Code] and [Initialization Code].

Here are necessary information (operation) and acquisition procedure in the above steps.

Information (operation)

Acquisition Procedure

Note

Request Code

  • a) MFP panel

  • 30 digits alphanumeric

  • - Administrator Mode

Inform your Support

  • - Service Mode

Contact.

  • b) PSWC (Administrator Mode)

Serial Number

Displayed on the same screen as

  • 13 digits alphanumeric

Request Code.

EG.)A00H020012345

Serial Number Label

Contact Support contact.

[Service History] -Parts replacement -Result of Repair operation etc ..

 

Contact Support contact.

Initialization Code

Customer engineer gets the code from Support contact.

  • 35 digits alphanumeric

Initialization (Input Initialization Code)

 

Input to MFP panel. Service Mode

for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

for Customer Engineer

1.

Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Prepare Initialization

 
  • 3. Perform Initialization

Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>.

  • a) Login to Administrator Mode and press

a) Login to Administrator Mode and press
 

[Forward].

  • b) Select [License Settings].

b) Select [License Settings].

*Voice Guidance Function (LK-104) is

available in Japanese Market only.

  • c) Select [Get Request Code].

c) Select [Get Request Code].
for Customer Engineer d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed

for Customer Engineer

  • d) Select [Yes] and press [OK].

d) Select [Yes] and press [OK].
  • e) Press [Print List] and print displayed

e) Press [Print List] and print displayed

[Request Code] and [Serial Number].

Or write down [Request Code] and [Serial Number].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].

  • f) When selecting [Print List], please press

f) When selecting [Print List], please press

[Start] or Start button after selecting the paper

tray.

When printing it, [Request Code] and [Serial Number] will be printed as sample below.

d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and
  • g) Exit from Administrator Mode and go on to

 

the next [2. Prepare Initialization].

for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

for Customer Engineer

1.

Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Prepare Initialization

 
  • 3. Perform Initialization

Get [Request Code] and [Serial Number] from MFP panel <Service Mode>.

  • a) Enter in Service Mode, and then press

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will appear.

Select [License Management].

  • b) Select [Request Code].

b) Select [Request Code].
  • c) Print out displayed [Request Code] and

c) Print out displayed [Request Code] and

[Serial Number], or write them down.

If you press Start button, they are printed out.

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (number)” is not used in [Request Code].

  • d) Exit from Service Mode and go on to the

 

next step [2. Prepare Initialization].

for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

for Customer Engineer

1.

Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP.

Acquisition procedure: MFP panel <Administrator Mode> MFP panel <Service Mode> PSWC

  • 2. Prepare Initialization

 
  • 3. Perform Initialization

Get [Request Code] and [Serial Number] from PSWC.

 
  • a) Login to PSWC in the Administrator mode.

a) Login to PSWC in the Administrator mode.
  • b) Select [Maintenance] > [License Settings]

b) Select [Maintenance] > [License Settings]

and click [Display].

  • c) Get Request Code screen is displayed.

c) Get Request Code screen is displayed.
 

Click [OK].

for Customer Engineer d) Write down displayed [Request Code] and [Serial Number], or print this page.

for Customer Engineer

d) Write down displayed [Request Code] and [Serial Number], or print this page. *Please pay attention
d)
Write down displayed [Request Code] and
[Serial Number], or print this page.
*Please pay attention “U” and “V”, “0 (number)”
and “O (alphabet)”. “0 (Number)” is not used in
[Request Code].
(If you access LMS using the same PC that
access to PSWC, you can input Request Code
using Copy-and-Paste.)
e)
Go on to the next [2.Prepare Initialization].
for Customer Engineer 1. Gather necessary information 2. Prepare Initialization 2-1. Contact the Support contact. 2-2.

for Customer Engineer

  • 1. Gather necessary information

  • 2. Prepare Initialization 2-1. Contact the Support contact.

2-2. Get [Initialization Code] from the Support contact.

  • 3. Perform Initialization

Contact the Support contact. (Customer engineer)

a) Contact the Support contact and inform [Serial Number] [Request Code] [Service History] to get [Initialization Code].

  • 1. Gather necessary information

  • 2. Prepare Initialization

2-1. Contact the Support contact

2-2. Get [Initialization Code] from the Support contact.

  • 3. Perform Initialization

Get [Initialization Code]. (Customer engineer)

a) When you get [Initialization Code] from the Support contact, please go on to the next [3. Perform Initialization].

for Customer Engineer 1. Gather necessary information 2. Prepare Initialization 3. Perform Initialization 3-1. Input [Initialization

for Customer Engineer

  • 1. Gather necessary information

 
  • 2. Prepare Initialization

3.

Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization.

Initialization procedure: MFP panel <Service Mode>

Perform Initialization from MFP panel <Service Mode>.

 
  • a) Enter in Service Mode, and then press

a) Enter in Service Mode, and then press

“Stop”,”9”. The “Billing Setting” screen will appear. Select [License Management].

  • b) Select [Initialize].

b) Select [Initialize].
  • c) Input Initialization Code and press [Apply].

c) Input Initialization Code and press [Apply].

*Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (number)” is not used in [Initialization Code].

for Customer Engineer d) When this screen appears, reboot MFP. And Initialization is completed. After performing

for Customer Engineer

d) When this screen appears, reboot MFP. And Initialization is completed. After performing Initialization, License Activation
d) When this screen appears, reboot MFP.
And Initialization is completed.
After performing Initialization, License Activation Base Function will be disabled.
Please refer to [Activation Procedure] and activate the License Activation Base Functions again.
for Customer Engineer Operation procedure when executing particular operation 1. When using the License already activated

for Customer Engineer

Operation procedure when executing particular operation

  • 1. When using the License already activated on the other MFP,

    • a. Deactivate the License on the MFP A.

(Refer to fig. below)

  • b. After the deactivation made on MFP A, it is possible to activate the License again on MFP B. Do not execute Initialization for this purpose, especially on the MFP with License activated. (MFP A) (Please make sure to execute Deactivation.) If executing Initialization, the following operation is required to transfer the License to the other MFP.

    • i. Activate the License on MFP A once. (The License needs to be activated on MFP A.) Deactivate the License. Then it is possible to use deactivated license on other MFP B.

ii.

Transfer

a License Deactivation
a
License
Deactivation

MFP A

Transfer a License Deactivation MFP A b Activation License MFP B

b

Activation License
Activation
License

MFP B

  • 2. When replacing NVRAM with a new one, If replacing NVRAM, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error.

If the license is activated,

  • a. execute Repair

  • b. execute Activation after Repair

If the license is NOT activated,

  • a. execute Repair

  • b. If Repair is not completed correctly, then execute Initialization.

for Customer Engineer New NVRAM Replace MFP NVRAM 3. When replacing Service EEPROM, If replacing Service

for Customer Engineer

New NVRAM Replace
New NVRAM
Replace
MFP NVRAM
MFP
NVRAM
  • 3. When replacing Service EEPROM, If replacing Service EEPROM, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error.

    • a. execute Repair

    • b. If Repair is not completed correctly, execute Initialization.

Replace
Replace
New Service EEPROM
New
Service EEPROM
MFP EEPROM Service
MFP
EEPROM
Service