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Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
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Copyright 2013 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
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Revision History
Revision No.
Revision Date
Revision Reason
R1.0
2013-06-20
First edition
SJ-20130524154927-006|2013-06-20 (R1.0)
Contents
About This Manual ......................................................................................... I
Chapter 1 Overview .................................................................................... 1-1
1.1 Fault Management System ................................................................................. 1-1
1.2 Functions........................................................................................................... 1-3
1.3 Fault Indication................................................................................................... 1-4
1.3.1 Alarm ...................................................................................................... 1-4
1.3.2 Notification............................................................................................... 1-5
1.4 Alarm Classification ............................................................................................ 1-5
1.4.1 Active Alarm and History Alarm ................................................................. 1-5
1.4.2 Alarm Classification by Fault Severity ........................................................ 1-6
1.4.3 Alarm Classification by Fault Type ............................................................. 1-6
1.4.4 Alarm Classification by Resource Type ...................................................... 1-7
1.5 General Alarm Handling Flow.............................................................................. 1-7
1.6 Fault Management Window................................................................................. 1-8
1.6.1 Fault Management Menus ........................................................................ 1-8
1.6.2 Fault Management Buttons on the Main Toolbar ........................................ 1-9
1.6.3 Navigation Pane..................................................................................... 1-10
1.6.4 Alarm Information Pane .......................................................................... 1-10
1.7 Prerequisites.................................................................................................... 1-10
5.18 Displaying a Root Alarm and its Correlated Alarms ........................................... 5-22
5.19 Synchronizing Active Alarms ........................................................................... 5-23
5.20 Recollecting History Alarms............................................................................. 5-24
Figures............................................................................................................. I
Tables ...........................................................................................................VII
III
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Glossary ........................................................................................................IX
IV
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Intended Audience
This manual is intended for:
l
l
Maintenance engineers
Debugging engineers
Summary
1, Overview
Monitoring
3, Alarm Query
4, Alarm Statistics
Management
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Related Documentation
The following documentation is related to this manual:
NetNumen U31 Unified Element Management System Security Management Operation
Guide
Conventions
This manual uses the following typographical conventions:
Typeface
Meaning
Italics
Bold
Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width
Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply
can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a certain topic.
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Chapter 1
Overview
Table of Contents
Fault Management System.........................................................................................1-1
Functions ...................................................................................................................1-3
Fault Indication...........................................................................................................1-4
Alarm Classification....................................................................................................1-5
General Alarm Handling Flow.....................................................................................1-7
Fault Management Window ........................................................................................1-8
Prerequisites ............................................................................................................1-10
System Composition
The NetNumen U31 server, clients, and alarm boxes are involved in the fault management
system. In addition, a mail server can be deployed to support the transfer of fault
information via E-mail. All components in the fault management system cooperate to
implement fault management functions. Figure 1-1 illustrates the relationships among the
components.
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The following describes the functions of each component in the fault management system:
l
Alarm box
An alarm box is a tool used to convey alarm information fast and intuitively. It can
be connected to the EMS server through a broadband network. The NetNumen U31
system transfers alarm information to the alarm box by using Transmission Control
Protocol/Internet Protocol (TCP/IP). After receiving alarms, the alarm box displays
them on a Liquid Crystal Display (LCD) screen and activates visual and audible
alarms.
The alarm box can also use its built-in SMS module to forward the received alarm
information to specified personnel via a short message.
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Chapter 1 Overview
Note:
Either of the following SMS modules can be used for alarm information forwarding:
SMS module connected to the serial port of the NetNumen U31 server
E-mail server
The NetNumen U31 system can send alarm information to specified personnel via
E-mail if an E-mail server is configured in the system.
1.2 Functions
The fault management system of the NetNumen U31 provides a range of functions for
monitoring and processing alarms and notifications caused by failures in the managed
network. You can monitor alarms in real time and query alarms by using filtering
conditions. In addition, the system can display alarms in multiple modes, for example,
indicating alarms in different sounds, colors, and on the screen of an alarm box.
In the NetNumen U31 system, the following fault management functions are supported:
l
Acknowledging alarms.
After an alarm is acknowledged, the status of the alarm changes from
"Unacknowledged" to "Acknowledged", indicating that a maintenance personnel
acknowledges and starts handling this alarm. The system records the time, user
account, and description related to this acknowledge operation in the alarm database.
Unacknowledging alarms.
If the maintenance personnel fails to solve an alarm after acknowledging the alarm,
the unacknowledge operation can be performed to change the status of an alarm from
"Acknowledged" to "Unacknowledged".
Suppressing alarms.
The system can suppress specific alarms based on predefined conditions. The
suppressed alarms are not displayed on the client GUI or the alarm box.
Forwarding alarms.
Alarms in the system can be forwarded to related persons via E-mail or short message.
Merging alarms.
An alarm merging rule can be created for merging multiple alarms caused by the same
fault. After the alarm merging, only the first received alarm is displayed on the client
GUI.
Delaying alarms.
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An alarm delaying rule can be created for delaying the processing of transient alarms.
When the network managed by the NetNumen U31 system is being tested or unstable,
a large number of alarms are reported to the NetNumen U31 system but they are
cleared later in a short time. Such transient alarms are not caused by serious failures.
The alarm delaying function can limit the report of transient alarms. Only alarms
persisting for a period longer than the preset delay time are reported to the system
and displayed on the client GUI.
l
Counting alarms.
The system can count frequently occurring alarms during a time period. When the
alarm frequency exceeds the preset threshold, the system can generate a new alarm
based on the statistical result to prompt the maintenance personnel. The description
and severity level of the new alarm can be specified by users.
Filtering alarms.
The system can filter received alarms in accordance preset filter conditions.
Clearing alarms.
If the fault causing an active alarm is solved, the alarm is automatically cleared. The
system generates an alarm clearing message and stores the alarm in the history alarm
database. You can query history alarms to view the alarms that have been cleared.
In addition, an alarm clearing rule can be created to filter and clear specific alarms
when these alarms are received from managed NEs. These alarms are stored in the
history alarm database directly.
Restraining alarms.
The system can restrain the display of alarms that are correlated with a specific
alarm (root alarm). If the root alarm occurs and is displayed on the client, the alarms
correlated to this alarm are not displayed on the client. If the root alarm does not
exist in the system, its correlated alarms (if occurred) are displayed on the client.
1.3.1 Alarm
A fault is indicated in the form of alarm when it persists and affects the reliability and
services of the system. An alarm will be cleared only after the fault is resolved. Immediate
troubleshooting is required when alarms occur.
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Chapter 1 Overview
1.3.2 Notification
A notification indicates a non-repeatable or instantaneous fault or event in the system, for
example, board reset and signaling overload. Such a fault or event is normally caused by
a sudden environment change or other accidental factors, for example, a restart or fake
power failure of a board. No special handling is required because the fault or event causing
a notification can be automatically handled by the system. However, a frequently-reported
notification requires troubleshooting.
Active alarm
An active alarm indicates a fault that has not been cleared yet.
History alarm
A history alarm indicates a fault that has already been cleared.
An alarm is displayed as an active alarm on the client GUI when it is reported due to the
occurrence of a fault. If the fault is resolved, this alarm will be cleared from the active alarm
list and turn into a history alarm.
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Note:
An active alarm can be forcibly cleared even if the fault causing this alarm is not resolved.
After being cleared, this active alarm will turn into a history alarm.
Critical alarm
A critical alarm indicates a fault that causes failures of system operations or service
capabilities. Immediate troubleshooting is required when a critical alarm is reported.
Major alarm
A major alarm indicates a fault that seriously impacts proper system operations or
reduces service capabilities. Clearing the fault to restore the system as soon as
possible is required when a major alarm occurs.
Minor alarm
A minor alarm indicates a fault that slightly influences proper system operations or
reduces service capabilities. Proper measures should be taken to clear the fault in a
timely manner and prevent the occurrence of more severe alarms when a major alarm
occurs.
Warning
A warning indicates a fault that has a potential or gradual impact on proper system
operations or service capabilities. Warning messages need to be analyzed and proper
measures should be taken to clear the fault in a timely manner and avoid more severe
alarms.
Communication Alarm
Processing Error Alarm
Quality of Service (QoS) Alarm
Equipment Alarm
Environmental Alarm
Operation & Maintenance Center (OMC) Alarm
Integrity Violation Alarm
Operational Violation Alarm
Physical Violation Alarm
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Chapter 1 Overview
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OMC alarms
GSM alarms
SDR alarms
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1. Menu bar
2. Toolbar
3. Navigation pane
4. Alarm information pane
5. Message bar
Function
Monitors alarms.
Notification Monitoring
Monitors notifications.
NE
Active Alarm Monitoring by
NE Type
Query Active Alarms
Query Notifications
Queries notifications.
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Chapter 1 Overview
Menu Command
Function
Statistics
Timing Statistic Task
Management
Timing Export Task
Management
Suppress Plan Task
Management
Setting
Alarm Panel
Function
Monitors active alarms.
Queries active alarms.
Queries history alarms.
Queries notifications.
Displays the basic statistics of history alarms.
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Button
Function
Displays the statistics of history alarms during busy hours.
Management
On the Management tab, most fault management functions are organized in a tree.
The nodes under the tree root correspond to different functions. You can perform
alarm query operations and some settings via the management tree.
NE Tree
On the NE Tree tab, managed elements are organized in a tree. The nodes under
the tree root corresponds to different functional units of the managed NEs. Adjacent
nodes under the tree are in parallel or hierarchical relationships. The NE tree
demonstrates the physical relationships among the functional units of each managed
NE.
Statistic
On the Statistic tab, all available statistical methods are organized in a tree. You can
perform different statistical functions by double-clicking the corresponding nodes in
the tree.
1.7 Prerequisites
For all operations subsequent to this section, the following prerequisites are presumed to
have been met.
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l
The NetNumen U31 client has been started and successfully connected to the server.
The NetNumen U31 server, the OMMs of managed NEs, and the managed NEs are
synchronous in terms of time.
Fault management permissions have been acquired.
The Fault Management window is open on the client GUI.
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Chapter 2
Critical and major alarms must be forwarded to the alarm box and relevant personnel
via a short message and handled immediately.
Minor alarms and warnings can be displayed on the Graphic User Interface (GUI) of
NetNumen U31, or sent to relevant personnel via a short message or E-mail.
First-time policy
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This policy is intended to minimize the adverse impact of faults on services. When
this policy is used, the system immediately sends the alarms received from managed
elements to the alarm box, and relevant personnel via a short message.
l
Multi-receiver policy
When this policy is used, the system sends the alarm information to multiple receivers.
This policy ensures that alarms can be handled immediately as long as one of the
receivers successfully receives the alarm information.
Multi-way policy
Multiple ways, such as alarm sound, short message, and E-mail, can be used at the
same time to notify the occurrence of alarms. This policy ensures that immediate
troubleshooting can be performed even if one alarm forwarding way does not apply.
The alarm box displays the details of received alarms on its LCD screen. You
can read the details by pressing the scroll key.
The alarm box provides voice prompts and beep sounds as alarm indications.
In addition, the alarm box can notify relevant personnel of alarms and alarm clearing
information via short messages through its built-in SMS module.
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The NetNumen U31 system can forward the alarm information to relevant personnel
via a short message or E-mail. This function enables them to know the operating
status of the network even if they are not on site.
Before forwarding alarms via a short message or E-mail, you must configure the
required parameters in Configuration Center. For how to configure short message
monitoring parameters and E-mail monitoring parameters, refer to "2.2.1 Configuring
Short Message Monitoring Parameters" and "2.2.2 Configuring E-Mail Monitoring
Parameters".
Caution!
Do not exit the NetNumen U31 server software unless absolutely necessary. Exiting the
NetNumen U31 server software results in an interruption of network management services.
Prerequisite
l
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l
The NetNumen U31 server and the SMS module are connected properly.
The information of the mobile phone number to be forwarded is acquired.
The user account (for example, "omc") that is used for installing the NetNumen U31
server software is acquired.
Steps
1. Log in to the NetNumen U31 server as the "omc" user, and execute the following
commands to change the current directory to ums-server in the installation path
($HOME) of the server software and exit the server software:
cd $HOME/ums-server
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./shutdown-console.sh
2. Execute the following commands to change the current directory to uif in the
installation path of the server software and start the configuration center:
cd $HOME/uif
./runPlugCenter.sh
The NetNumen Unified Management System Configuration Center window is
displayed.
3. In the left navigation tree, select Common Configuration > Common Property,
expand the Forward node on the Server tab in the right pane, and select the Forward
type node. The default type 4 (forwarding alarm short messages via alarm box) is
displayed in the Value of config drop-down list, see Figure 2-1.
Figure 2-1 Forward Type Node
For a description of the available short message forwarding types, refer to Table 2-1.
Table 2-1 Short Message Forwarding Types
Short Message Forwarding
Description
Value of
Type
Config
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Description
Value of
Type
Config
via SMPP
via CMPP
4 (default)
interface
short messages.
This type is developed in accordance with user
requirements, and is not provided for the time
being.
Forwarding short messages
via SGIP
via SMGP
4. Select a short message forwarding type from the Value of config list in accordance
with the actual condition, and then set the required parameters.
l If it is required to forward short messages via an alarm box, select 4 from the Value
of config list, select Forward > Alarm Box Forward > IP address of alarm box
for forwarding SMS, and enter the IP address of the alarm box in the Value of
config text box, see Figure 2-2.
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Note:
In this forwarding type, if a short message exceeds the maximum length, the
system automatically divides it into multiple short messages.
If it is required to forward short messages via a GSM modem, select 1 from the
Value of config list, and expand Forward > GSM Modem Forward, see Figure
2-3.
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Set the parameters under the GSM Modem Forward node. For a description of
the parameters, refer to Table 2-2.
Table 2-2 GSM Modem Forwarding Function Parameters
Parameter
Description
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If it is required to forward short messages through SMPP, select 2 from the Value
of config list, and expand Forward > SMPP Forward, see Figure 2-4.
Figure 2-4 SMPP Forward Node
Set the parameters in accordance with the information provided by the operator,
including the IP address and port number of the SMPP gateway, user name and
password for accessing the short message center, source Type of Number (TON),
destination TON, source Number Plan Indicator (NPI), destination NPI, source
number for sending short messages, encoding mode of short messages, and the
system type used for setting up connection to the short message center.
l
If it is required to forward short messages through CMPP, select 3 from the Value
of config list, and expand Forward > CMPP Forward, see Figure 2-5.
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Set the parameters in accordance with the information provided by the operator,
including the IP address and port number of the CMPP gateway, ICP, SP identity,
service identity, subscriber type and phone number for accounting, message
source, charge type, charge code, and encoding mode.
l
If it is required to forward short messages through SGIP, select 6 from the Value
of config list, and expand Forward > SGIP Forward, see Figure 2-6.
Figure 2-6 SGIP Forward Node
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Set the parameters in accordance with the information provided by the operator,
such as the IP address and port number of the SGIP gateway, user name and
password for accessing the short message center, SP identity, server type, link
identity, login type, phone number for accounting, and the enterprise code.
l
If it is required to forward short messages through SMGP, select 7 from the Value
of config list, and expand Forward > SMGP Forward, see Figure 2-7.
Figure 2-7 SMGP Forward Node
Set the parameters in accordance with the information provided by the operator,
such as the IP address and port number of the SMGP gateway, user name and
password for accessing the short message center, SP identity, server type, charge
type, charge per short message, monthly fee, encoding mode of short messages,
phone number for accounting, product identity, and the link identity.
5. On the Server tab in the right pane, select Forward > Country code, and set the
receiver's country code in the Value of config text box (for example, 86), see Figure
2-8.
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Caution!
Do not exit the NetNumen U31 server software unless absolutely necessary. Exiting the
NetNumen U31 server software results in an interruption of network management services.
Prerequisite
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The NetNumen U31 server and the mail server are connected properly.
The information of the E-mail box address to be forwarded is acquired.
The user account (for example, "omc") that is used for installing the NetNumen U31
server software is acquired.
Steps
1. Log in to the NetNumen U31 server as the "omc" user, and execute the following
commands to change the current directory to ums-server in the installation path
($HOME) of the server software and exit the server software:
cd $HOME/ums-server
./shutdown-console.sh
2. Execute the following commands to change the current directory to uif in the
installation path of the server software and start the configuration center:
cd $HOME/uif
./runPlugCenter.sh
The NetNumen Unified Management System Configuration Center window is
displayed.
3. In the left navigation tree, select Common Configuration > Common Property, and
expand the Forward node and then the Mail Forward node on the Server tab in the
right pane, see Figure 2-9.
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Description
Sets the IP address of the E-mail server used for forwarding
alarm information.
Sets the user name used for logging in to the E-mail server
when authentication is required.
Mail encoding
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6. Click OK, and then click Close in the NetNumen Unified Management System
Configuration Center window.
7. Execute the following commands to change the current directory to ums-server in
the installation path ($HOME) of the server software and start the NetNumen U31 server
software:
cd $HOME/ums-server
nohup ./console.sh &
End of Steps
Context
By monitoring active and history alarms in real time, you can obtain the latest alarm
information of the NEs managed by NetNumen U31.
Steps
1. To view the active alarms and history alarms in real time, perform one of the following
operations in the client window:
l On the menu bar, select Fault > Alarm Monitoring.
l On the toolbar, click .
l On the Management tab in the navigation pane, double-click Alarm Monitoring
under the Alarm Monitoringnode.
The Alarm Monitoring tab is displayed in the left pane of the client window, see Figure
2-10. The upper part of the tab displays the active alarms. The lower part displays the
history alarms.
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1. Active alarms
2. History alarms
End of Steps
Steps
1. On the menu bar of the client window, select Fault > Notification Monitoring. The
Notification Monitoring tab page is displayed in the right pane of the client window,
see Figure 2-11.
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2. (Optional) Perform the required operations, such as export displayed columns, export
all columns, print, clear table, view full screen, stop refreshing, customize displayed
columns, view details, and view handling suggestions.
End of Steps
Context
The system can count the active alarms of all severity levels for each NE in the managed
network. In addition to viewing the statistical information of active alarms, you can monitor
the active alarms of a specific NE.
Steps
1. Perform either of the following operations:
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE.
l On the Management tab in the navigation pane, double-click Alarm Monitoring
by NE under the Realtime Monitoring node.
The Alarm Monitoring by NE tab is displayed, see Figure 2-12
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Note:
The
button is used to save the alarm information to a specified directory in the
local computer or the server.
2. Expand the NE tree, locate the NE whose active alarms are to be viewed, and then
view the details.
l To monitor all active alarms of the NE, right-click the corresponding cell and select
Detail from the shortcut menu. Alternatively, double-click the corresponding cell
on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms of this NE (see Figure 2-13), or the
active alarms of a specific severity (see Figure 2-14).
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End of Steps
Steps
1. Perform either of the following operations:
l On the menu bar of the client window, select Fault > Alarm Monitoring by NE
Type.
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2. Expand the resource type tree, locate the type of the NEs whose active alarms are to
be viewed, and then view the details.
l To monitor all active alarms of the NE type, right-click the corresponding
cell and select Detail from the shortcut menu. Alternatively, double-click the
corresponding cell on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab is displayed, listing all active alarms reported by all NEs of this NE type (see
Figure 2-16), or the active alarms of a specific severity (see Figure 2-17).
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End of Steps
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Context
When an alarm box is used, you can directly view the information of alarms on the alarm
box. Upon receiving alarms, the alarm box produces alarm sounds and turns on the
corresponding indicators.
Prerequisite
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The connection between the alarm box and the NetNumen U31 system is normal.
The user has the authority of viewing alarms on the alarm box.
Steps
1. Verify that the alarm box activates any visual or audible alarm.
2. Press the M button on the alarm box. The function menu is displayed.
3. Press the up or down arrow to select the Alarm Querying menu, and then select OK.
The information of the latest alarm is displayed on the screen.
4. Use the up or down arrow to view the information of other received alarms.
End of Steps
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Chapter 3
3.1 Overview
The NetNumen U31 system supports the query of active alarms, history alarms, and
notifications in different ways.
Note:
The alarm and notification query functions are also available in the Topology
Management window in addition to the Fault Management window. Users can right-click
an NE agent on the NE Tree tab in the left navigation pane, point to Fault Management
on the shortcut menu, and then select an appropriate command as required, for example,
Active Alarms or History Alarms Within One Day. The subsequent query procedures
are performed in the Fault Management window.
For example, either of the following operations can be performed for querying all active
alarms:
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l
l
Selecting Management Tree > Alarm Query > Active Alarms and double-clicking
the All Active Alarms node.
Selecting Management Tree > Alarm Query > Active Alarms. Right-click the All
Active Alarms node, and then clicking Execute.
Active Alarms
Unacknowledged Active Alarms
Active Alarms Within One Hour
Active Alarms Within One Day
History Alarms Within One Day
History Alarms Within Three Days
All The History Alarms
Current Notifications
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Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example,
a board in a device reports an alarm, but this alarm is reported by the device to the
EMS. To query such an alarm, you can select the device or the board when selecting
the NE in the NE tree.
Note:
The details of an alarm records the locations of both the NE reporting this alarm and
the NE influenced by this alarm. The query result contains this alarm when the location
of either NE is selected on the Location tab as a query condition.
Description
Remarks
nodes.
).
).
nodes.
Removes all added nodes.
3. To query active alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab. The Alarm Code tab is displayed, see Figure 3-2.
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Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab)
l
l
l
Note:
The system supports query by keyword. You can enter a keyword in the Enter
filter text box, and then click
to quickly locate the required alarm codes.
The
icon is used to select all alarm codes at a time.
The Exclude Mode can be selected for adding those alarm codes that are
not selected in the resource type tree.
b. Expand the Resource Type tree to locate the required alarm code(s).
c. Click the alarm code(s), and then click
right list box
4. To query active alarms of specific standard alarm codes, perform the following
operations:
a. Click the Probable Cause tab. The Probable Cause tab is displayed, see Figure
3-3.
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Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab)
Note:
The NetNumen U31 system summarizes the probable causes of all alarms in
accordance with international specifications (such as ITU-T M.3100, ITU-T X.721,
ITU-T X.733, and ITU-T X.736) and organizes them as standard alarm codes on
the Probable Cause tab.
The system specifies an alarm code and a standard alarm code for each alarm.
Multiple alarm codes may correspond to the same standard alarm code. For
example, the alarm codes 198099803 and 1501001 correspond to the same
standard alarm code 566 (Connection establishment error).
Alarms related to Code Division Multiple Access (CDMA) NEs have not standard
alarm code, so they cannot be queried by standard alarm code.
The required alarms cannot be found until appropriate alarm codes and standard
alarm codes having mapping relationships are selected on the Alarm Code and
Probable Cause tabs.
b. Select the standard alarm codes in the Probable Cause tree, and then click
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Note:
If the NetNumen U31 client is located in a different time zone from that of the
NEs reporting the alarms and the time zone support function is enabled in the
NetNumen U31 system, the reference time zone can be determined before the
setting of time period for alarm query.
l
l
NE Wall-Time: This option indicates that the specified time period for alarm
query is in accordance with the time zone of the NEs.
Client Time Zone (GMT+08:00): This option indicates that the specified time
period for alarm query is in accordance with the time zone of the client.
b. Select a time zone, and then set the period(s) under Raised Time, and/or
(Un)ACK Time.
6. Click the Others tab. The Others tab is displayed, see Figure 3-5.
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On the Advanced tab, enter keywords for the (Un)ACK User ID, comment,
and/or alarm ID, and select the visibility, correlation, and/or testing status.
Correlated alarms are invisible by default. When correlated alarms are
queried, invisible alarms will also be queried.
On the Additional Information tab, enter the site ID (office), alarm object
type, alarm object ID, or board type.
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8. Click OK. The Query Active Alarms tab is displayed in the client window, listing the
query results of active alarms, see Figure 3-7.
Figure 3-7 Query Results of Active Alarms
For a description of the buttons and drop-down list boxes on the toolbar, refer to Table
3-2.
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Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab
Button
Description
Two buttons are available after the down arrow is clicked:
: Exports all columns in the query results
into a file.
: Exports all visible columns in the query
results into a file.
Prints the alarm query results.
Resets conditions for querying the active alarms.
Saves the customized query conditions as a query template.
After clicking this button, you need to enter a name for the query
template in the displayed New Query dialog box.
Pins or scrolls the table.
Customizes the displayed columns.
Monitors history alarms in the query results of active alarms.
If any of the active alarms is cleared automatically or manually,
the corresponding alarm is displayed in the History Alarms pane
displayed on the lower part of the Query Active Alarms tab, see
Figure 3-8.
Synchronizes active alarms.
After click this button, you need set the related parameters in the
displayed Synchronize Active Alarms dialog box.
Severity
Filters the alarm query results by severity level (critical, major, minor,
and/or warning).
ACK State
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Visibility
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane)
Note:
When closing the Query Active Alarms tab, you will be asked whether to save
the customized query conditions. If you click Yes, a name is required for the query
template in the displayed Query Active Alarms dialog box.
After the customized query conditions are saved as a query template, you can
right-click it under the My Query node and then click Execute to initiate a query in
accordance with the same query conditions.
End of Steps
Context
In addition to querying history alarms by conditions predefined by the system, you can
customize query conditions to obtain the specified history alarms as required. All query
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conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if no specific alarm type is selected, the system queries history
alarms of all types.
Note:
The setting of some conditions for querying history alarms is similar to that for querying
active alarms. This procedure does not repeat the explanation of the same conditions. For
the details explanation, refer to "3.2 Querying Active Alarms by Customized Conditions".
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example,
a board in a device reports an alarm, but this alarm is reported by the device to the
EMS.
If a user selects an NE on the Location tab page, the system will query history alarms
reported by this NE (The Match By Additional NE check box is not selected). If the
user selects the Match By Additional NE check box at the same time, the system will
query history alarms reported by this NE.
1. In the fault management window of the client window, perform one of the following
operations:
l On the menu bar, select Fault > Query History Alarms.
l On the toolbar, click .
l On the Management tab, right-click History Alarms, and then click New History
Alarm Query.
l On the Management tab, right-click My Query under Custom Query, and then
click New History Alarm Query.
The Query History Alarms dialog box is displayed with five tabs. By default, the
Location tab is displayed, see Figure 3-9.
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Note:
In the Duration area of the Time tab, you can set the specific alarm-raising duration
accurate to the unit of day, hour, minute, or second.
3. Set parameters on the Alarm Code, Probable Cause, Time, and Others tabs .
4. Click the Others tab. The Others tab is displayed.
5. Click the Advanced button. The Advanced dialog box is displayed, see Figure 3-10.
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On the Additional Information tab, set the site ID (Office), alarm object type,
alarm object ID, or board type.
7. (Optional) To display other alarm clearing types, click the More button. In the displayed
Extended Clear Type dialog box, select the options as needed, and click OK, see
Figure 3-11.
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End of Steps
Context
In addition to querying notifications by conditions predefined by the system, you can
customize query conditions to obtain the specified notifications as required. All query
conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if the occurrence time is not specified, the system queries all
notifications that occurred.
Steps
1. In the Fault Management window, perform one of the following operations:
l On the menu bar, select Query Notifications.
l On the Management tab, select Management Tree > Alarm Query. Right-click
Notifications, and then click New Notification Query.
l On the Management tab, select Management Tree > Alarm Query > Custom
Query. Right-click My Query and then click New Notificatoin Query.
The Query Notifications dialog box is displayed with three tabs. By default, the
Location tab is displayed, see Figure 3-13.
Figure 3-13 Query Notifications Dialog Box
2. On the Location tab, select the NE type and Product, click the NE(s) to be queried
in the NE list box, and then click
to add the NE(s).
3. Click the Notification Code tab. The Notification Code tab is displayed.
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4. Select the notification codes in the left list box, and then click
You can also save the customized query conditions as a query template for future
use. For details, see the follow-up actions in the section "Querying Active Alarms by
Customized Conditions".
End of Steps
My Query: Queries under this node are visible only to the current user.
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Department's Query: Queries under this node are visible to users in the same
department as the current user.
Creating a new query of active alarms, history alarms, or notifications involves similar
procedures. You can create a new query under the My Query node or the Department's
Query node. This procedure describes how to create a new query for active alarms under
My Query.
Steps
1. In the Fault Management window, select Management Tree > Alarm Query >
Custom Query on the Management tab, right-click My Query, and then click New
Active Alarm Query. The Query Active Alarms dialog box is displayed, see Figure
3-15.
Figure 3-15 Query Active Alarms Dialog Box
2. Set query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others tab.
3. Click OK. The query results are displayed in the alarm information pane, see Figure
3-16.
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4. Click
5. Enter a name for the query, and then click OK. The new query is displayed under the
My Query node on the Management tab.
End of Steps
Context
The default query conditions predefined by the NetNumen U31 system and customized by
you can be exported to an XML file.
Steps
1. On the Management tab in the navigation pane, right-click the History Alarms Within
One Day node, and then click Export Condition. The Save dialog box is displayed.
2. Enter or select a directory for saving the exported query conditions from the Save in
drop-down list, change the file name in the File name box as needed, and then click
Save. An XML file containing the exported query conditions is displayed under the
specified directory.
End of Steps
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Context
You can specify query conditions in an XML file in the format supported by the NetNumen
U31 system, and then import the predefined query conditions to the NetNumen U31 system
as a new customized query template.
The procedures for importing query conditions under the My Query node and the
Department's Query node are the same.
Prerequisite
The format of query conditions defined in the XML file to be imported meets the requirement
of the NetNumen U31 system.
Note:
To view the required format of query conditions in an XML file, you can open an existing
XML file that contains the query conditions exported from the NetNumen U31 system.
Steps
1. On the Management tab in the navigation pane, right-click the My Query node under
Custom Query, and then click Import Condition. The Open dialog box is displayed.
2. Select the directory of the XML file from the Look in drop-down list, select the XML
file to be imported, and then click Open. The Import Query dialog box is displayed,
asking for a name for the imported query template.
3. Enter a name in the Query Name box, and then click OK. A query template is displayed
under the My Query node on the Management tab in the navigation pane.
End of Steps
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paste the query conditions of the query Unacknowledged Active Alarms under the My
Query node.
Steps
1. On the Management tab in the navigation pane, right-click the Unacknowledged
Active Alarms node, and then click Copy.
2. Right-click the My Query node under Custom Query, and then click Paste. The same
query template (Unacknowledged Active Alarms) is displayed under the Custom
Query node on the Management tab.
Note:
If you copy a customized query template and paste it to the Custom Query node, a
new template name is required. You can modify the query conditions to create a new
query template based on the existing query conditions.
End of Steps
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Chapter 4
Alarm Statistics
Table of Contents
Overview ....................................................................................................................4-1
Setting the Default Conditions for History Alarm Statistics ..........................................4-2
Viewing the Statistic Data of History Alarms by a Predefined Template.......................4-5
Customizing the Basic Statistics of History Alarms .....................................................4-6
Customizing the Busy-Time Statistics of History Alarms ...........................................4-10
Customizing Important Alarm Code Statistics of History Alarms ...............................4-14
Creating a Template for Customized Statistics of History Alarms ..............................4-17
Creating a Timing Statistic Task................................................................................4-19
Creating a Timing Export Task..................................................................................4-22
Viewing Statistics on the Alarm Panel.......................................................................4-26
Viewing the Statistics of Active Alarms in Important Sites .........................................4-27
4.1 Overview
The NetNumen U31 system provides the alarm statistics function. The statistical result
can be displayed in the form of a table, bar chart, or pie chart on the client GUI. The alarm
statistics functions provided by the NetNumen U31 can be classified into the following
types:
l
l
l
l
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Note:
If no special statistical condition is specified, the system counts all history alarms reported
during the latest five days by default. To obtain the statistical result of specific history
alarms, you can set appropriate conditions in advance before viewing the statistical result.
The customized counting rules can be saved as templates for the convenience of future
statistical results viewing.
You can create, view, modify, activate, suspend, and delete these tasks.
Context
To obtain the statistical result of specific history alarms, you can set appropriate conditions
in advance to specify the history alarms. After the conditions are set, the system will
first query the required history alarms and then count these alarms by predefined rules to
provide the statistical results.
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Steps
1. In the navigation pane of the fault management window, double-click Default Statistic
Setting on the Statistic tab. The Default Statistic Setting dialog box is displayed with
three tabs. By default, the Location tab is displayed, see Figure 4-1.
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab)
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Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab)
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6. Click OK.
End of Steps
Context
On the Statistic tab in the navigation pane of the fault management window, the system
provides some shortcut links for quick history alarm statistics in accordance with predefined
statistical templates.
l
By NE: The system counts the frequency of history alarms in each NE, and lists the
NEs with Top 5, Top 10, Top 20, or Top 100 alarm frequency in addition to the frequency
sum.
By NE Type: The system counts the frequency of history alarms in all NEs of each NE
type, and lists the NE types with Top 5, Top 10, Top 20, or Top 100 alarm frequency
in addition to the frequency sum.
By Alarm Code: The system counts the frequency of history alarms by alarm code,
and lists the alarm codes with Top 5, Top 10, Top 20, or Top 100 alarm frequency in
addition to the frequency sum.
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l
l
By Time: The system counts the frequency of history alarms by their generation time,
for example, each day in a week, each day in a month, or each hour in a day. The
statistical result arranges the statistical frequency in descending order.
By Group: The system counts the frequency or duration of history alarms in each NE
by alarm severity.
By Ack User: The system counts the frequency or duration of history alarms by the
persons who acknowledged these alarms.
Prerequisite
Appropriate conditions have been set as described in the section "Setting the Default
Conditions for History Alarm Statistics".
Steps
1. On the Statistic tab in the navigation pane of the fault management window, perform
either of the following operations:
l Double-click the Top10 node under By Alarm Code.
l Right-click the Top10 node under By Alarm Code, and then click Execute.
A new tab is displayed, listing the top 10 alarm codes and the corresponding alarm
frequency, see Figure 4-4.
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10
End of Steps
Context
The basic statistic of history alarms includes the statistics of alarm frequency and average
period.
l
l
l
Alarm frequency refers to the total occurrence times of the alarms meeting the
specified conditions.
Alarm period refers to the time duration between the occurrence time and the clearance time.
Average period is obtained by dividing the frequency into the total duration of all
alarms.
You can customize a statistical template and conditions in accordance with the statistical
information.
Note:
A predefined and saved template with appropriate counting rule and conditions for basic
statistics of history alarms can also be used directly for customized statistics of history
alarms.
Steps
1. In the client window, perform one of the following operations:
l Select Fault > History Alarm Basic Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Basic Statistics
on the menu bar.
on the toolbar.
l Click
The Alarm Basic Statistic dialog box is displayed with two tabs. By default, the Basic
tab is displayed, see Figure 4-5.
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3. Click the Condition tab. The Condition tab is displayed, see Figure 4-7.
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Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab)
4. Set the parameters on the three tabs: Location, Alarm Code, Others.
Note:
On the upper part of the History Alarm Basic Statistics tab displaying the statistical
result, there is a toolbar. You can use the buttons on the toolbar to manage the
statistical result.
5. (Optional) After setting the template for basic statistics of history alarms, you can
click Save As to save the template. The template is displayed under Customized
Statistics on the Statistic tab in the navigation pane.
6. Click OK. The History Alarm Basic Statistics tab is displayed in the client window,
displaying the statistical result in a table, see Figure 4-8.
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Description
Starts a new statistics after resetting the current statistical template
and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
End of Steps
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Context
Busy time, or busy hour, refers to a period of time during which the total traffic load in the
network is heavy in a day. The system offers a special function for counting history alarms
in busy hours because alarms reported in such hours require more concern.
In the NetNumen U31 system, you can specify the busy hours in a day, and then set
statistical conditions for counting the frequency and average duration of history alarms in
busy time.
Note:
You can also use a predefined and saved template with appropriate counting rules and
conditions to take busytime statistics of history alarms during busy hours.
Steps
1. In the client window, perform one of the following operations:
l Select Fault > History Alarm Busy-time Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Busy-time
Statistics on the menu bar.
on the toolbar.
l Click
The History Alarm Busy-time Statistic dialog box is displayed with two tabs. By
default, the Basic tab is displayed, see Figure 4-9.
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Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab)
Note:
Those highlighted as Figure 4-9 shows are selected by default. You can click the
hours that are not busy hours to cancel the selection.
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Figure 4-10 History Alarm Busy-time Statistic Dialog Box (Condition Tab)
4. Set parameters on the three tabs: Location, Alarm Code, and Others.
After setting the template for busy-time statistics of history alarms, you can click Save
to save the template. The template is displayed under Customized Statistics on the
Statistic tab in the navigation pane.
Note:
On the upper part of the History Alarm Busy-time Statistics tab displaying the
statistical result, there is a toolbar. You can use the buttons on the toolbar to
manage the statistical result.
5. Click OK. The History Alarm Busy-time Statistics tab is displayed in the alarm
information pane, displaying the statistical result of busy-hour history alarms in table
format, see Figure 4-11.
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Description
Starts a new statistics after resetting the current statistical template
and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
End of Steps
Steps
1. In the client window, perform either of the following operations:
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l
l
The History Alarm ImportantAlarm Code Statistics dialog box is displayed with
two tabs. By default, the Location tab is displayed, see Figure 4-12.
Figure 4-12 History Alarm Important Alarm Code Statistics Dialog Box (Location
Tab)
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Figure 4-13 History Alarm Important Alarm Code Statistics Dialog Box (Alarm
Code Tab)
4. Select the important alarm codes and add them to the right box.
5. On the Time tab, set the alarm raised time.
6. (Optional) Click Save As to save the statistical conditions as a template.
7. Click OK. The History Alarm Important Alarm-Code Statistics tab is displayed in
the alarm information pane, displaying the statistical result of important alarm-code
history alarms in table format, see Figure 4-14.
Figure 4-14 Statistical Result of History Alarms with the Important Alarm Codes
By using the buttons on the toolbar, you can modify the template, export the statistical
result, refresh, and display the line chart.
End of Steps
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Three methods can be used to create a statistics template. This procedure describes how
to create a history alarm basic statistics template by using these three methods.
Steps
l
Method 1:
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click New History Alarm
Basic Statistic Template. The New History Alarm Basic Statistic Template
dialog box is displayed, see Figure 4-15.
Figure 4-15 New History Alarm Basic Statistic Template Dialog Box
b. Enter a name for the new template in the Template Name box, and then click OK.
The Alarm Basic Statistic dialog box is displayed.
Note:
For details on setting a counting rule and statistical conditions for basic statistic of
history alarms, see the section "Customizing the Basic Statistics of History Alarms"
in this chapter.
c. Set a counting rule and statistical conditions on the Basic and Condition tabs.
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d. Click OK. A new template is displayed under the Customized Statistics node on
the Statistic tab in the navigation pane.
l
Method 2:
The prerequisite of this method is that the basic statistics of history alarms have been
customized as described in the section "Customizing the Basic Statistics of History
Alarms", and the statistical result is displayed on the History Alarm Basic Statistics
tab.
a. On the History Alarm Basic Statistics tab, click
Basic Statistic Template dialog box is displayed.
b. Modify the existing counting rule and/or statistical conditions if the existing ones
do not meet the requirements.
c. Click the Save button. The Save As dialog box is displayed.
d. Enter a template name, and then click OK. A new template is displayed under the
Customized Statistics node on the Statistic tab in the navigation pane.
l
Method 3:
The prerequisite of this method is that the XML file containing the template information
is available on the client.
a. On the Statistic tab in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click Import Statistic
Template. The Open dialog box is displayed.
b. Select the directory where the XML file is located from the Look in drop-down list,
select the XML file, and then click the Open button. The Save As dialog box is
displayed.
c. Enter a new name if required, and then click OK. A new template is displayed
under the Customized Statistics node on the Statistic tab in the navigation pane.
You can manage an existing statistics template by right-clicking it on the Statistic tab
and then selecting an appropriate menu item. Refer to Table 4-3.
Table 4-3 Shortcut Menu Items for Managing Statistics Template
Shortcut Menu Item
Description
Execute
Edit
Delete
Rename
Save
Save As
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Description
End of Steps
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Timing Statistic Task Management.
l On the menu bar, select Statistics > History Alarm Statistics > Timing Statistic
Task Management.
The Timing Statistic Task Management tab is displayed, see Figure 4-16. The upper
part of the tab lists all statistic tasks. The lower part lists the operating result of the
selected timing statistic task.
Figure 4-16 Timing Statistic Task Management Tab
2. On the Timing Statistic Task Management tab, click on the toolbar above the All
Statistic Tasks list. The Statistic Task dialog box is displayed, see Figure 4-17.
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3. In the Task Name box, enter a name for the task to be created. This parameter is
mandatory.
4. From the Template Name drop-down box, select a statistical template.
Note:
You can click View to view the details of the selected template.
5. In the Start Time and End Time combo boxes, set the start time and end time for the
new task as needed.
6. From the Task Status drop-down list, select an initial status for the new task:
Activated or Suspended.
7. Select a file type (CSV, XML, XLS, or TXT) for the output of statistical results.
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Note:
When XLS is selected, you can select Format Template and click Select Format
Template to select a template for formatting the statistical results in the generated
files.
8. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, or Custom.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-18.
Figure 4-18 Custom Execution Time Area
For a description of the custom execution time parameters, refer to Table 4-4.
Table 4-4 Custom Execution Time Parameters
Parameter
Description
Task Type
Date
Time
Add
After setting the task type, date, and time, click this button. Then, the
setting is displayed in the right area. For example, 1, 00:00:00, means
that the task is executed at 00:00:00 on the first day of each month.
9. To set the forwarding parameters, click the Advanced Settings button. The
Advanced Settings dialog box is displayed, where you can set parameters to forward
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the task execution result to an E-mail address or to an IP address via File Transfer
Protocol (FTP) or Secure File Transfer Protocol (SFTP).
l Email Forward tab: Select Enable and then set the Email address, subject, and
content.
l FTP Push tab: Select Enable and then set the protocol type (FTP or SFTP), IP
address, port number, user name, password, and sub folder.
10. Click OK. The created timing statistic task is displayed in All Statistic Tasks list. The
system will execute the timing statistic task in accordance with the scheduled time.
11. (Optional) To view the execution result of the timing statistic task, click the task in the
All Statistic Tasks list and then view the result in the Statistic Task Execute Result
list.
The system automatically stores the statistical result files on the server. You can save
these files to a specified directory on the client by selecting the files from the Statistic
on the toolbar.
Task Execute Result list and then clicking
12. (Optional) To manage the created timing statistic task, use appropriate toolbar buttons
above the All Statistic Tasks list. For the functions of these toolbar buttons, refer to
Table 4-5.
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks
Button
Function
Modifies the timing statistic task.
Deletes the timing statistic task when it is suspended.
Activates the timing statistic task when it is suspended.
Suspends the timing statistic task when it is active.
Refreshes the list of timing statistic tasks.
End of Steps
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Note:
The NetNumen U31 system can support a limited number of tasks at the same time. Any
tasks beyond the allowed number are stored in a queue and executed when the previous
tasks have been complete. Setting the custom execution time is recommended to arrange
different tasks in a way to avoid task queueing.
Steps
1. In the client window, select Fault > Timing Export Task Management from the menu
bar. The Timing Export Task Management tab is displayed in the client window, see
Figure 4-19. The upper part of the tab lists all timing export tasks. The lower part lists
running result of the selected timing export task.
Figure 4-19 Timing Export Task Management Tab
to create a northbound
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Figure 4-20 Timing Export Alarm Task Dialog Box (Basic Tab)
3. In the Task Name box, enter a name for the timing export task to be created.
4. Select the type of alarms to be collected: Active Alarms or History Alarms.
5. In the Start Time combo box, set the start time for the new task.
6. In the End Time combo box, set the end time for the new task.
7. From the Task Status list, select an initial status for the new task: Activated or
Suspended.
8. Under Task execution plan, select a running cycle for the new task: By Day, By
Week, By Month, By Hour (for active alarms only), or Custom.
Note:
If history alarms are to exported, the By Hour option is unavailable.
After By Hour is selected, two options are available in the Task Export Type area:
l
l
Increment: The task is executed at an interval of one hour to query new active
alarm in the current period.
Full: The task is executed at an interval of one hour to query all active alarm in
the current period.
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If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-21.
Figure 4-21 Custom Execution Time Area
9. To set the forwarding parameters, click the Advanced Settings button, and the
Advanced Settings dialog box is displayed. Set parameters to forward the task
execution result to an E-mail address or to an IP address via FTP or SFTP.
10. Click the Condition tab. The Condition tab is displayed, see Figure 4-22.
Figure 4-22 Timing Export Alarm Task Dialog Box (Condition Tab)
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11. Set the query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others sub-tabs.
12. Click OK. The created timing export task is displayed in All Timing Export Alarm
Tasks list.
The system will execute the timing export task in accordance with the scheduled time.
After the timing export task is executed, you can click the task in the list of All Timing
Export Alarm Tasks and view its result in the Timing Export Task Execute Result
list.
The system automatically stores the alarm export files on the server. These files can
also be saved to a specified directory on the client by selecting the files in the Timing
on the toolbar.
Export Task Execute Result list and then clicking
13. (Optional) To modify, activate, suspend, or delete the created timing export task, use
an appropriate button on the toolbar of the All Timing Export Alarm Tasks list.
End of Steps
Context
The alarm panel displays the statistics of alarms at different security levels by their
acknowledgement status.
Steps
1. On the menu bar, select Fault > Alarm Panel. The Alarm Panel dialog box is
displayed, see Figure 4-23.
Figure 4-23 Alarm Panel
The alarm panel displays the statistics of acknowledged and unacknowledged alarms
at different security levels.
By default, the alarm level icons are static.
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2. (Optional) Click the Flash button. The system displays the alarm severity levels by
flashing the icons.
3. (Optional) Click the Sound button. Alarms at different severity levels product different
sounds.
End of Steps
Note:
This operation is not applicable to CDMA NEs.
The system supports the statistics of active alarms in VIP sites, Class-B sites, and Class-C
sites by hour. You can view the statistical results of active alarms reported during:
l
l
l
l
l
l
The
The
The
The
The
The
latest hour
hour before
hour before
hour before
hour before
hour before
Prerequisite
The important sites that are concerned most have been set as VIP sites, Class-B sites or
Class-C sites in accordance with the priorities.
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Note:
Important sites can be set as VIP sites, Class-B sites or Class-C sites, and the alarms
occurring in these sites can be counted separately.
To set a site as VIP site, Class-B site or Class-C site, perform either of the following
operations:
l
Select Configuration > MML Terminal on the menu bar, select the site in the NE tree
and then enter appropriate commands on the MML terminal to set the priority of the
sites.
Select Configuration > Common Wireless Configuration Application > VIP
NodeB Priority Query and Setting on the menu bar, and then set the priority of the
sites.
For how to set a site as VIP site, Class-B site, or Class-C site, refer to the NetNumen
U31 R58 Unified Element Management System MML Terminal Operation Guide or the
NetNumen U31 R58 Unified Element Management System Configuration Application
Operation Guide.
Steps
1. Select the statistics of sites at a specific priority level.
l To view the statistics of active alarms in VIP sites, select Fault > Wireless Fault
Management > VIP Site Alarm Statistics on the menu bar of the client window.
l To view the statistics of active alarms in Class-B sites, select Fault > Wireless
Fault Management > Class B Site Alarm Statistics on the menu bar of the client
window.
l To view the statistics of active alarms in Class-C sites, select Fault > Wireless
Fault Management > Class C Site Alarm Statistics on the menu bar of the client
window.
2. A tab is displayed in the client window, displaying the statistical results of active alarms.
Figure 4-24 shows an example of the VIP Site Alarm Statistics tab, on which the
statistical results of active alarms during six periods are displayed in table format.
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On the VIP Site Alarm Statistics tab page, the numbers of alarms at different levels
are refreshing in real time.
3. (Optional) To export the alarm statistics of each NE to a specified XLS document, click
, and the Save dialog box is displayed. Set the file name and path, and click Save
in the dialog box.
4. To view the detailed active alarms of a VIP site during a specific period, double-click
a row in the corresponding table. A tab is displayed, listing the active alarms reported
in the VIP site during the period.
End of Steps
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Chapter 5
5.1 Overview
In the NetNumen U31 system, you can manage active alarms, history alarms, and
notifications displayed in the client window after monitoring or querying them.
The allowable management operations are different for active alarms, history alarms, and
notifications. By right-clicking an active alarm, history alarm, or notification, you can see
the permitted operations on the shortcut menu.
In addition to the operations supported by the shortcut menu, you can export and print
and
on the toolbar.
alarms and notifications by clicking
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Context
When a new alarm is received from a managed NE, it is displayed as "Unacknowledged"
in the alarm list. You can change the acknowledgement status of this alarm into
"Acknowledged", indicating that the occurrence of this alarm is known. The details of the
acknowledged alarm, such as the occurrence time, owner, and comment, are stored in
the alarm library.
Prerequisite
Active alarms are being monitored or have been successfully queried.
Steps
Note:
To acknowledge multiple alarms at the same time, you can use the CTRL or SHIFT
key to select multiple alarms, and then right-click any selected alarm and select
Acknowledge from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the unacknowledged alarm
to be acknowledged, and then click Acknowledge. The Alarm acknowledge dialog
box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Unacknowledged to Acknowledged. The system records the
information related to the acknowledgement, including the time, person, and comment.
End of Steps
Context
You can unacknowledge an active alarm if the alarm does not need immediate handling.
After the unacknowledgement, the alarm status changes from "Acknowledged" to
"Unacknowledged"
Prerequisite
Active alarms are being monitored or have been successfully queried.
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Steps
Note:
To un-acknowledge multiple alarms at the same time, you can use the CTRL or
SHIFT key to select the alarms, and then right-click any selected alarm, and select
Unacknowledge from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the acknowledged alarm to
be unacknowledged, and then click Unacknowledge. The Alarm unacknowledge
dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Acknowledged to Unacknowledged. The system records the
information related to the unacknowledgement.
End of Steps
Context
An active alarm is automatically cleared from the active alarm list and then moved to the
history alarm list after the failure causing this alarm is cleared. An active alarm can also
be forcibly cleared from the active alarm list even if the failure causing it still exists.
Note:
If an active alarm meets the conditions specified in a predefined clearing rule, the system
automatically clears this alarm and puts it into the history alarm list upon receiving it from
the managed element.
Prerequisite
Active alarms are being monitored or have been successfully queried.
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Steps
Note:
To clear multiple alarms at the same time, you can select the alarms first, and then
right-click any selected alarm, and select Clear from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm to be
cleared, and then click Clear. The Confirm dialog box is displayed.
2. Click OK. The cleared alarm disappears from the active alarm list, turning into a history
alarm. The system records the information related to the clearing action.
End of Steps
Prerequisite
The root alarm is available in the alarm list.
Steps
1. In the Fault Management window, open an alarm list or an alarm query result list,
right-click the root alarm to be cleared, and select Clear Root and Correlated Alarms
from the shortcut menu. The Confirm dialog box is displayed.
2. Click Yes. The root alarm and correlated alarms are cleared.
Note:
The alarm that is configured to be cleared automatically is automatically added to the
historical alarm list.
End of Steps
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Result
The system adds the cleared root alarm and correlated alarms into the historical alarm
list, and users can view them by querying historical alarms. At the same time, the system
records the alarm clearing time and operator in the alarm list.
Context
An active alarm is commented to add information such as an explanation or a special note
for the alarm.
Prerequisite
Active alarms are being monitored or have been successfully queried.
Steps
Note:
To add the same comment to multiple alarms at the same time, you cam select the
alarms first, and then right-click any selected alarm, and select Comment from the
shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm that to
which information is to be added, and then click Comment. The Comment dialog box
is displayed.
2. Enter a comment, and then click OK. The system records the information related to
the comment.
End of Steps
Prerequisite
l
For the short message method, the NetNumen U31 server and the SMS center is
communicating properly.
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l
l
l
For the E-mail method, the NetNumen U31 server and the mail server is
communicating properly.
The required phone numbers and/or E-mail addresses to which alarms are to be
forwarded are acquired.
The SMS module or the E-mail server is configured in the configuration center of
the NetNumen U31 system. For how to complete the required configurations, refer
to "2.2.1 Configuring Short Message Monitoring Parameters" and "2.2.2 Configuring
E-Mail Monitoring Parameters".
Steps
1. In the alarm list displayed on the client window, right-click an active alarm to be
forwarded, and select Forward from the shortcut menu. The Forward Alarm dialog
box is displayed, see Figure 5-1.
Figure 5-1 Forward Alarm Dialog Box
Note:
Multiple E-mail addresses and phone numbers are separated by commas.
2. Enter E-mail address(es) in the E-mail text box, and phone number(s) in the Phone
text box.
If the E-mails and phone numbers of the required persons are available in the system,
you can perform the following operations to select the E-mail addresses and phone
numbers:
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Note:
For information about how to set the information of a user, including E-mail address
and phone number, refer to the NetNumen U31 R18 Unified Element Management
System Security Management Operation Guide.
a. Click the Address button. The Select Users dialog box is displayed, see Figure
5-2.
Figure 5-2 Select Users Dialog Box
b. From the Available users list, select the user(s), and click the Email and/or Phone
button to add them to the Selected users list.
c. Click OK.
Note:
The default subject and contents of E-mail and short message is determined by a
predefined forward template. You can modify the forward template to change the
default subject and contents to be forwarded by selecting Fault > Setting > Forward
Template Setting on the menu bar of the client window.
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3. On the Forward by email and Forward by SMS tabs, edit the subject and contents
of the E-mail and short message as required.
4. Click OK. The system sends an E-mail and/or a short message containing the alarm
information to the specified personnel.
End of Steps
Context
Viewing the details of an active alarm helps you locate and handle the failure causing
this alarm. In addition to active alarms, you can view the details of history alarms and
notifications by using the same method.
Steps
Note:
The fields NE and Location specify the location of the NE reporting this alarm.
The fields Additional NE and Additional Location specifies the location of the
NE influenced by this alarm.
The ADMC Alarm field in the details indicates whether the equipment can
automatically report an alarm clearing message. If the field value is "Yes", the
equipment does not report an alarm clearing message when a fault is resolved,
and the alarm information must be manually cleared.
1. In the active alarm list, locate the active alarm to be viewed, and then perform either
of the following operations:
l Double-click the active alarm.
l Right-click the active alarm, and then click Detail.
A dialog box is displayed, displaying the details of the active alarm on the Detail tab.
For the details of an active alarm, see Figure 5-3. For the details of a history alarm,
see Figure 5-4.
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Context
The system provides handling suggestions for each alarm. You can handle the faults
causing the alarm in accordance with the suggestion, and supplement other information
or suggestions, for example, additional probable causes, analysis, and repair actions.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Handling
Suggestions. A dialog box is displayed, displaying the default handling suggestions
of the alarm, see Figure 5-5.
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2. View the probable causes of the alarm and suggested handling methods.
3. (Optional) Enter handling suggestions in the User-defined Suggestions box, and
then click Save.
4. Click Close.
End of Steps
Context
l
l
If an alarm is a source alarm, a "+" sign is displayed in the corresponding Root Alarm
Indicator column.
You can perform follow-up actions on the related alarms, such as acknowledge,
unacknowledge, clear, and forward the alarms.
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Steps
Note:
If the selected active alarm has no related history alarm, the Message dialog box is
displayed, prompting that no matching record is found.
1. In the active alarm list, right-click an active alarm, and then click Related History
Alarms. The Related History Alarm tab is displayed in the client window, listing all
related history alarms of the selected active alarm, see Figure 5-6.
Figure 5-6 Related History Alarms
End of Steps
Related Task
Right-click an alarm, and select Related History Alarms or Related Active Alarms from
the shortcut menu. The active or history alarms that are associated with the same NE as
the selected alarm are displayed.
Context
For a NetNumen U31 system supporting multiple time zones, if the client is located in a
different time zone from that of the managed NEs, the occurrence time of reported alarms
varies with the selected time zone. The reported alarms can be displayed on the client
GUI in accordance with the time zone of the client or the NEs.
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Steps
Note:
If NE Wall-Time is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the NEs reporting these alarms.
If Client Time Zone is selected, the occurrence time of alarms displayed in the list
is in accordance with the time zone of the client.
1. In the alarm list, right-click any alarm, point to Time Show Style, and then click NE
Wall-Time or Client Time Zone.
End of Steps
Context
You can create an alarm management rule in accordance with the information of an existing
active alarm. The attributes of this alarm are inherited in the created rule.
The system allows you to create the following alarm management rules:
l
l
l
l
l
l
l
l
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
acknowledging rule
clearing rule
filtering rule
delaying rule
merging rule
counting rule
forwarding rule
triggering script rule
Note:
For the explanations of different alarm rules, refer to "6.1 Alarm Rules".
Steps
1. In the active alarm list, right-click the active alarm, and then select Create Rules
> Alarm Acknowledging Rule. The Alarm Acknowledging Rule dialog box is
displayed with two tabs. By default, the Basic tab is displayed, see Figure 5-7.
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2. On the Basic tab, set the basic information for the new rule to be created.
a. In the Name box, enter a name for the new rule.
b. In the Description box, enter additional information for the new rule as needed.
c. Select an initial status for the new rule: Activate or Suspend.
d. Select the time when the system acknowledges the alarm:
l While Reporting: acknowledges an alarm meeting the specified conditions
when the system receives it from the managed NE.
l While Restoring: acknowledges an alarm meeting the specified conditions
when the alarm is cleared due to the clearing of the failure causing it.
3. Click the Condition tab. The Condition tab is displayed, see Figure 5-8. The location,
alarm code, and other conditions are already set in accordance with the information of
the selected active alarm.
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Context
By checking the related rules of an alarm, you can know what rules are applied to the
alarm. When the alarm meets the conditions specified by a rule, the system takes the
corresponding action on the alarm. For example, if an alarm acknowledgement rule related
to the alarm specifies that the alarm should be automatically acknowledged when the
corresponding fault condition is cleared, the acknowledgement status of the alarm turns
into "Acknowledged" when the fault causing this alarm is cleared.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Related Rules.
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Note:
In the Related Rules dialog box, you can double-click the corresponding row to view
the detailed specification of the alarm rule, and modify, delete, enable or disable a
related rule by clicking appropriate buttons on the toolbar.
If some alarm rule(s) is valid on this alarm, The Related Rules dialog box is
displayed, listing the rule(s) affecting this alarm, see Figure 5-9.
Figure 5-9 Related Rules Dialog Box
End of Steps
Steps
1. In the active alarm list, right-click the active alarm, and then click Locating Alarm
to NE. The client window switches to the topology management window, where the
source NE of the active alarm is highlighted with a white frame on the topology graph,
and all active alarms reported by this NE are displayed on the NE Alarms Table tab
in the lower pane, see Figure 5-10.
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Note:
For more information about the topology management window, refer to the NetNumen
U31 R18 Unified Element Management System Topology Management Operation
Guide.
End of Steps
Context
If the NE type of an active alarm is managed element (ME), you can open the rack diagram
of the NE by right-clicking this alarm and view the active or history alarms of other boards.
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Steps
Note:
Only alarms with NE type as ME support this function. To check the NE type of an
alarm, right-click the alarm in the alarm list and then click Detail.
If some alarm(s) are reported in a board, the small block on the upper part of the
board blinks in a particular color to indicate the occurrence of alarm(s). The color
of the block indicates the severity of alarms occurring in the board.
1. In the active alarm list, right-click an active alarm, and then click Open Rack Diagram.
The Rack Diagram dialog box is displayed, presenting the board layout on the rack
of the NE reporting this active alarm, see Figure 5-11.
Figure 5-11 Rack Diagram
2. Move the cursor on a board with alarms. The information of the board, as well as the
statistical information of alarms in this board is displayed in a call-out.
3. (Optional) Right-click a board with a blinking block, and then click Show Active Alarm
or Show History Alarm to view all active or history alarms of the board in the displayed
dialog box.
End of Steps
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Context
You can print active alarms, history alarms or notifications displayed on the fault
management window. To print specific alarms or notifications, you need to set conditions
and query them so that they are listed on the fault management window.
Prerequisite
The connection between the NetNumen U31 server and the printer to be used is normal.
Steps
1. On the Management tab in the navigation pane, double-click History Alarms
Within One Day. The History Alarms Within One Day tab is displayed on the fault
management window, listing all history alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click . The Print Setup
dialog box is displayed with three tabs. By default, the General tab is displayed, see
Figure 5-12.
Figure 5-12 Print Setup Dialog Box (General Tab)
3. On the General tab, select the printer to be used from the Name drop-down list, and
set the print range and the number of copies.
4. Click the Page Setup tab. The Page Setup tab is displayed, see Figure 5-13.
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Note:
Three print styles are optional: Recommend Setup, Typical Setup, and Simple
Setup. The displayed items vary with the selected print style. For example, when
Recommend Setup is selected, the printer name, footer, date, and grid will be
printed on the alarm report and the column name will be printed out on every page.
You can also select or clear some items to be displayed on the alarm report as
needed.
6. Click the Advanced tab. The Advanced tab is displayed, see Figure 5-14.
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Note:
Before printing out the alarms, you can preview the alarm report by clicking Preview
All.
8. Click Print.
End of Steps
Context
The system can export all active alarms, history alarms or notifications displayed on the
fault management window, or the alarm/notification information in some columns to an
XML, TXT, XLS, PDF, HTM, CSV, PRN, or XLSX file. Before exporting specific alarms or
notifications, you need to set the query conditions and query the alarms so that they are
listed on the fault management view.
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Steps
1. On the Management tab in the navigation pane, double-click History Alarms Within
One Day. The History Alarms Within One Day tab is displayed, listing all history
alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click
box is displayed.
3. Enter or select a directory for saving the file from the Save in drop-down list
4. Select a file type form the Files of type drop-down list
5. Enter a name for the file in the File name box.
6. Click Save. The Confirm dialog box is displayed.
7. Click OK.
End of Steps
Prerequisite
The root alarm is available in the alarm list.
Context
Users can acknowledge, unacknowledge, clear, comment out or forward correlated
alarms.
Steps
1. In the Fault Management window, open an alarm or historical alarm list, and right-click
the alarm with the corresponding Root Alarm Indicator field being marked with the
"+" sign.
2. Select Show Correlated Alarm from the shortcut menu. A dialog box is displayed,
listing the correlated alarms.
Users can view the root alarm information by selecting correlated alarms.
End of Steps
Follow-Up Action
On the toolbar of the alarm list, select invisible from the visibility field, and correlated
alarms are displayed. Right-click a correlated alarm, and the root alarm information can
be seen.
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Context
The alarms generated in the managed NEs may not be displayed on the EMS client in real
time due to transmission delay or network problems in the actual network environment. By
synchronizing active alarms, the EMS can obtain the latest alarms from the managed NEs
for timely analysis and handling of faults.
There are two alarm synchronization methods.
l
l
Method 1: synchronizing alarms from one or more NEs on the NE Tree tab.
Method 2: synchronizing alarms from one or more specified NEs.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be synchronized is normal.
Steps
l
Method 1:
a. On the NE Tree tab in the navigation pane, expand the NE tree and locate the
NE(s) whose alarms are to be synchronized.
b. Select one or more NEs, right-click any selected NE, and then click Synchronize
Active Alarms. The Message dialog box is displayed, indicating that the
synchronization command was successfully sent.
c. Click OK.
Method 2:
a. On the menu bar of the client window, select Fault > Synchronize Active Alarms.
Alternatively, on the Query Active Alarms tab, click
.
The Synchronize Active Alarms dialog box is displayed, see Figure 5-15.
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Note:
This function is not applicable to Code Division Multiple Access (CDMA) NEs.
Context
The history alarms stored in the managed NEs may not be displayed on the EMS client
due to transmission delay or network problems in the actual network environment. By
collecting history alarms, the EMS can obtain the latest information of history alarms from
the managed NEs for proper analysis and handling of faults.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be recollected is normal.
Steps
1. Use either of the following methods to open the Recollect History Alarms dialog box.
l On the menu bar of the client window, select Fault > Recollect History Alarms
.
l In the Query History Alarms window, click
The Recollect History Alarms dialog box is displayed, see Figure 5-16.
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2. In the Raise Time area, set the period during which the history alarms were reported
in addition to selecting NEs.
3. In the NE list, select the NEs whose alarms are to be recollected, and click
them to the Selected list box.
to add
4. Click OK. The Confirm dialog box is displayed, prompting the successful sending of
the synchronization command.
5. Click OK. After the synchronization is completed, a message is displayed on the status
bar of the client window, indicating successful synchronization.
End of Steps
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Chapter 6
Note:
The available alarm rules vary with the product types and actual version of the NetNumen
U31 in use.
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Two filtering modes are optional for an alarm filtering rule: "Display" and "Save". When
"Display" is selected, the filtered alarms are not displayed on the client Graphic User
Interface (GUI). When "Save" is selected, the filtered alarms are not displayed on the
client GUI or stored in the database.
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An alarm masking rule specifies the masking conditions for preventing the reporting
of some alarms. The system issues the alarm masking rule to the corresponding NE
agents, who will not report the alarms meeting the specified conditions to the system
after receiving this rule.
Note:
The alarm masking rule is different from the alarm filtering rule in "Save" mode.
However, the intuitive result of these two rules is that the alarms meeting the specified
conditions are not displayed on the client GUI or stored in the database of the
NetNumen U31 system.
The alarm masking rule is issued to the related NE agent or the related NE
managed by an NE agent. For the successful issue of the alarm masking rule,
the NE agent must be started, and the link between the NetNumen U31 server
and the NE agent must be normal. The NE agent discards the specified alarms
in accordance with the rule, and then the discarded alarms do not occupy any
network bandwidth between the NE agent and the NetNumen U31 server.
The alarm filtering rule in "Save" mode is not issued to the related NE agent. The
NetNumen U31 server discards the specified alarms upon receiving them. The
discarded alarms are not displayed on the client GUI, but they consume some
network bandwidth when being transferred from the NE agent to the NetNumen
U31 server.
Alarm restraining rule by NE: This rule can be specified for the restraint of alarms
between different NEs.
Alarm restraining rule by NE Type: This rule can be specified for the restraint
of alarms between correlated NEs of the same type, or alarms in different
components (such as racks, and boards) in the same NE.
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Note:
In an alarm restraining rule, only one root alarm can be specified and multiple
correlated alarms can be specified. This indicates that the occurrence of a root alarm
restrains the display of multiple correlated alarms.
Valid Range
The valid range of an alarm rule is determined by two dimensions: valid scope (global
or user) and valid period (forward or backward).
Global Validity: An alarm rule with global validity is valid on all alarms and
notifications that meets the specified conditions, regardless of the creator of this
rule. All alarms displayed by the system have been processed in accordance
with this rule.
User Validity: An alarm rule with user validity is only valid for the creator of this
rule. For example, a user specifies an Alarm Filtering Rule. Then the system
only filters received alarms in accordance with this rule for this user and displays
required alarms on the client of this user. Other users are not affected by the rule.
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Backward Validity: An alarm rule with backward validity is valid for all alarms,
including the alarms reported before the creation of this rule and those reported
after the creation.
Forward Validity: An alarm rule with forward validity is only valid for alarms
reported after the creation of this rule.
Storage in Database
This attribute specifies whether the system stores the alarms meeting the conditions
of the rule into the database.
For the attributes description of the previously described alarm rules, refer to Table 6-1.
Table 6-1 Alarm Rule Attribute Descriptions
Alarm Rule
Valid Range
Storage in
Transfer via
Database
Northbound
Interface
Alarm Acknowledg-
Global validity
ing Rule
Forward validity
Global validity
Forward validity
Backward validity
Forward validity
Global validity
Forward validity
Global validity
Forward validity
Alarm Persisting
Global validity
Rule
Forward validity
Global validity
Forward validity
Alarm Forwarding
Global validity
Rule
Forward validity
Global validity
Forward validity
Alarm
Display
Filtering
Rule
Save
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
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Alarm Rule
Valid Range
Storage in
Transfer via
Database
Northbound
Interface
Alarm Restraining
Global validity
Rule
Forward validity
Alarm Triggering
Global validity
Script Rule
Forward validity
Notification Filtering
Global validity
Rule
Forward validity
Repeated
Global validity
Notification Filtering
Forward validity
Yes
Yes
Yes
Yes
No
No
No
No
Rule
On the menu bar, select Fault > Setting > Rule Setting.
On the Management tab in the navigation pane, double-click the Rule Setting node.
The NetNumen U31 system supports managing different types of alarm rules through
appropriate toolbar buttons or shortcut menus. For a description of alarm rule management
operations, refer to Table 6-2.
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Toolbar Button
Shortcut Menu
Description
Modify
Enable
Disable
Delete
Relative rule
Note:
For the operations of creating and modifying alarm rules, the NetNumen U31 system
records the information of the user who performs the operations, and the operation time.
This record can be queried subsequently for tracing the relevant operations.
Steps
1. In the client window, perform one of the following operations:
l On the menu bar, select Fault > Setting > Rule Setting.
l On the Management tab in the navigation pane, double-click the Rule Setting
node.
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3.
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Note:
For the description about special parameters for a specific rule, refer to the subsequent
sections corresponding to each rule type.
In the New dialog box, select an alarm rule type, and then click OK. Depending on the
selected alarm rule type, the corresponding dialog box is displayed.
4. Set the conditions for the new rule, and then click OK. The created alarm rule is
displayed in the rule list on the Rule Setting tab.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-4.
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2. Select Alarm Acknowledging Rule, and then click OK. The Alarm Acknowledging
Rule dialog box is displayed with two tabs. By default, the Basic tab is displayed, see
Figure 6-5.
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l
l
Note:
If All NEs and All Codes on the Location tab and Alarm Code tab are selected
respectively, a Confirm dialog box is displayed after OK is clicked.
If no special condition is set on the Others tab, the system considers that all the
options are selected by default.
5. On the Location sub-tab, select the NEs whose alarms require automatic
acknowledgement.
6. Click the Alarm Code sub-tab. The Alarm Code sub-tab is displayed, see Figure 6-7.
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Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm Code)
7. On the Alarm Code sub-tab, select the alarm codes for acknowledging the
corresponding alarms.
8. Click the Others sub-tab. The Others sub-tab is displayed, see Figure 6-8.
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Prerequisite
The Rule Setting tab is opened in the client window.
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Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-9.
2. Select Alarm Clearing Rule, and then click OK. The Alarm Clearing Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
3. On the Basic tab, perform the following operations:
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
Note:
The instructions for setting the parameters on the Condition tab for an alarm
clearing rule are similar to those for an alarm acknowledging rule.
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4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be cleared.
6. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm clearing rule is created and enabled, the system forcibly clears the
alarms that meet the specified conditions upon receiving them and store these alarms
as history alarms.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-10.
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2. Select Alarm Filtering Rule, and then click OK. The Alarm Filtering Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-11.
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Note:
If Hiding is selected, you can set the validity range of the new rule:
l
l
l
Valid for all users: the rule is valid for all users.
Valid only for department: the rule is valid only for the designated department
Valid only for admin: the rule is valid only for the administrator.
If Save is selected, the filtered alarms are neither displayed in the client nor saved in
the database.
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
c. Select a filtering mode: Hiding or Discarding.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm filtering
rule are similar to those for an alarm acknowledging rule.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be filtered.
On the Others tab, click Advanced. The Advanced dialog box is displayed, where
you can set the alarm object type, alarm object ID, and board type.
6. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm filtering rule is created and enabled, the system filters the alarms that
meet the specified conditions. The filtered alarms are not displayed on the client GUI.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-12.
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2. Select Alarm Delaying Rule, and then click OK. The Alarm Delaying Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-13.
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Note:
The default delay time is 10 seconds. Only the alarms that have not been cleared in
10 seconds will be reported and displayed on the client GUI. The range of delay time
is from 10 to 1800 seconds.
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
c. Enter a number or click the upper arrow of the Delay time spin box to set the delay
time. If Discard the alarms cleared during the day is selected, the discarded
alarms will neither be displayed on the client GUI nor stored in the database.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm
delaying rule are similar to those for an alarm acknowledging rule.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be processed after
the delay time.
6. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-14.
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2. Select Alarm Merging Rule, and then click OK. The Alarm Merging Rule dialog box
is displayed with three tabs: Basic, Condition, and Action. By default, the Basic tab
is displayed.
3. On the Basic tab, perform the following operations:
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
Note:
The instructions for setting the parameters on the Condition tab for an alarm
merging rule are similar to those for an alarm acknowledging rule.
The NEs and alarm codes must be specified on the Location tab and Alarm Code
tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
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5. Set the parameters on the three sub-tabs to specify the alarms to be merged.
6. Click the Action tab. The Action tab is displayed, see Figure 6-15.
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)
Note:
The merging action cannot be modified once the alarm merging rule is successfully
created.
7. Specify the alarm that will be displayed on the client GUI to represent the other merged
alarms.
The options are:
l Display one of the merged alarms
l Raise a new alarm
To enable the system to report a new alarm to represent the merged alarms, perform
the following operations:
a. Set a severity level for the new alarm.
b. Enter additional information of the new alarm in the New Alarm Remark box.
8. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm merging rule is created and activated, the system merges the alarms
that meet the specified conditions. Only one of the merged alarms or a newly-raised
alarm is displayed on the client GUI, representing all the other merged alarms. If one of
the merged alarm is displayed on the client GUI but this alarm is cleared, the system
selects and displays another alarm to represent the other merged alarms. You can
click the plus sign before the displayed alarm to view all the merged alarms.
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The merged alarms not displayed on the client GUI are regarded as invisible alarms
in the system. When querying active alarms, you can select Invisible to display the
merged alarms in the query results.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-16.
2. Select Alarm Persisting Rule, and then click OK. The Alarm Persisting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab page is displayed.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm
persisting rule are similar to those for an alarm acknowledging rule.
The NEs and alarm codes must be specified on the Location tab and Alarm Code
tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms required to follow the
rule.
6. Click the Action tab. The Action tab is displayed, see Figure 6-17.
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab)
b. Select a unit from the drop-down list after it to set the duration threshold.
For the persisting duration range, refer to Table 6-3.
Table 6-3 Persisting Duration Range
Duration Range
Unit
[10, 86400]
Second
[1, 1440]
Minute
[1, 24]
Hour
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-18.
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2. Select Alarm Counting Rule, and then click OK. The Alarm Counting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab page is displayed.
3. On the Basic tab, perform the following operations:
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
Note:
The instructions for setting the parameters on the Condition tab for an alarm
counting rule are similar to those for an alarm acknowledging rule.
The NEs and alarm codes must be specified on the Location tab and Alarm Code
tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
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5. Set the parameters on the three sub-tabs to specify the alarms to be counted.
6. Click the Action tab. The Action tab is displayed, see Figure 6-19.
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab)
Prerequisite
l
l
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-20.
2. Select Alarm Forwarding Rule, and click OK. The Alarm Forwarding Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab is displayed, see Figure 6-21.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm
forwarding rule are similar to those for an alarm acknowledging rule.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be forwarded.
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6. Click the Action tab. The Action tab is displayed, see Figure 6-22.
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)
After the alarm forwarding rule is created and activated, the system forwards the
information of the alarms that meet the forwarding conditions to the specified
personnel via a short message and/or E-mail.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-23.
2. Select Alarm Masking Rule, and then click OK. The Alarm Masking Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm
masking rule are similar to those for an alarm acknowledging rule.
On the Location sub-tab, only started NE agents and NEs managed by them are
optional.
The NEs must be specified on the Location tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be masked.
6. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm masking rule is created and activated, the corresponding NE agent or
NE discards the alarms that meet the specified conditions. As a result, these alarms
are not reported to the NetNumen U31 system.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-24.
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2. Select Alarm Triggering Script Rule, and then click OK. The Alarm Triggering
Script Rule dialog box is displayed with two tabs: Basic and Condition. By default,
the Basic tab is displayed, see Figure 6-25.
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Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab)
Description
Name
Rule name
Description
Rule description
Rule state
Alarm quantity
Select an initial status for the new rule. The options are:
l
Activated
Suspended
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Parameter
Description
Script file
The script file to be triggered when the rule parameters are met.
Note:
The NEs and alarm codes must be specified on the sub-tabs of the Condition tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarm(s) that can trigger the
execution of the MML script.
6. On the Condition tab, perform the following operations to add the alarms for triggering
the MML script:
a. Click Add. The Alarm Trigger Script Rule Condition dialog box is displayed,
see Figure 6-26.
Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)
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b. Select the NEs and alarm codes on the Location and Alarm Code tabs to specify
the alarm.
c. Click OK.
7. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the alarm triggering script rule is created and enabled, the system executes the
specified script file when the duration of a specified alarm or multiple alarms exceeds
the specified limit.
If the selected MML script is modified after the creation of the alarm triggering script
rule, you need to modify this rule by selecting this MML script again to invalidate the
modifications.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-27.
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2. Select Notification Filtering Rule, and then click OK. The Notification Filtering Rule
dialog box is displayed with two tabs: Basic and Condition. By default, the Basic tab
is displayed.
3. On the Basic tab, perform the following operations:
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activated or Suspended.
Note:
The instructions for setting the parameters on the Condition tab for a notification
filtering rule are similar to those for an alarm acknowledging rule.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Notification Code, and Others. By default, the Location sub-tab is
displayed.
5. Set the parameters on the three sub-tabs to specify the notifications to be filtered.
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6. Click OK. The created notification rule is displayed in the rule list on the Rule Setting
tab.
After the notification filtering rule is created and enabled, the system automatically
filters the notifications that meet the specified conditions upon receiving them. The
filtered notifications are not displayed on the client GUI or stored in the database of
the system.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-28.
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2. Select Repeated Notification Filtering Rule, and then click OK. The Repeated
Notification Filtering Rule dialog box is displayed, see Figure 6-29.
Figure 6-29 Repeated Notification Filtering Rule Dialog Box
Note:
The instructions for setting the parameters on the Condition tab for a repeated
notification filtering rule are similar to those for an alarm acknowledging rule.
5. Set the parameters on the two sub-tabs to specify the notifications to be filtered.
6. Click OK. The created rule is displayed in the rule list on the Rule Setting tab.
After the repeated notification filtering rule is created and enabled, the system
automatically filters repeated notifications that meet the specified conditions upon
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receiving them. The filtered notifications are not displayed on the client GUI or stored
in the database of the system.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-30.
2. Select Alarm Restraining Rule by NE, and then click OK. The Alarm Restraining
Rule by NE dialog box is displayed with three tabs: Basic, Root Alarm, and
Correlated Alarm. By default, the Basic tab is displayed, see Figure 6-31.
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Note:
Only one NE and one alarm code can be selected for specifying the root alarm.
Multiple NEs and alarm codes can be selected for specifying correlated alarms.
4. Click the Root Alarm tab. The Root Alarm tab is displayed with two sub-tabs:
Location and Alarm Code. By default, the Location sub-tab is displayed.
5. Select an NE and an alarm code on the two sub-tabs to specify the root alarm, for
example, select the NE 220 and the alarm code Loss of Level 1 reference source
clock (198026129), see Figure 6-32.
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Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm Code)
Note:
An alarm cannot be defined as a root alarm or a correlated alarm at the same time.
If an alarm is selected as a root alarm in an alarm restrain rule, it cannot be selected
as a correlated alarm in another alarm restrain rule.
6. Click the Correlated Alarm tab. The Correlated Alarm tab is displayed with two
sub-tabs: Location and Alarm Code. By default, the Location sub-tab is displayed,
see Figure 6-33.
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7. Select the NE(s) and alarm code(s) on the two sub-tabs to specify the correlated
alarm(s), for example, select the NEs 220 and 20, and select the alarm codes Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127).
8. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
After the rule is set as described in the previous example, if the NE 220 reports the
alarm Loss of Level 1 reference source clock (198026129), the alarms Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127) reported by the NEs 220 and 20 are not displayed.
End of Steps
Prerequisite
The Rule Setting tab is opened in the client window.
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Steps
1. On the toolbar of the Rule Setting tab, click
Figure 6-34.
2. Select Alarm Restraining Rule by NE Type, and then click OK. The Alarm
Restraining Rule by NE Type dialog box is displayed with two tabs: Basic and
Condition. By default, the Basic tab is displayed. See Figure 6-35.
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Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)
Note:
Only one NE type can be selected on the NE Type sub-tab.
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs: NE Type,
Root Alarm Code, and Correlated Alarm Code. By default, the NE Type sub-tab is
displayed, see Figure 6-36.
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Figure 6-36 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab Page-NE
Type)
5. Select an NE type.
Note:
Only one root alarm code can be selected on the Root Alarm Code sub-tab.
6. Click the Root Alarm Code sub-tab page. The Root Alarm Code sub-tab is displayed,
see Figure 6-37.
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Figure 6-37 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Root Alarm Code)
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Figure 6-38 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Correlated Alarm Code)
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Chapter 7
7.1 Overview
Alarms can be classified into four types depending on the severity of the failures causing
them:
l
l
l
l
Critical alarm
Major alarm
Minor alarm
Warning
NetNumen U31 assigns a default severity level to each alarm, which can be modified as
needed. The modification impacts all alarms corresponding to the alarm code reported by
all NEs. You can also create a severity regrading rule to specify the severity of the alarms
reported by specific NEs.
Before any operation on alarm severity, perform either of the following step to open the
Severity Regrading Setting tab page in the client window:
l
l
On the menu bar, select Fault > Setting > Severity Regrading Setting.
On the Management tab in the navigation pane, double-click the Severity Regrading
Setting node under Setting.
Figure 7-1 shows an example of the Severity Regrading Setting tab, on which
WRNC(20413) is selected from the Code Group drop-down box on the toolbar.
Figure 7-1 Severity Regrading Setting Tab
The toolbar on the upper part of the Severity Regrading Setting tab offers some shortcut
buttons for managing alarm severity.
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Function
Exports all the alarm severity settings to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Imports customized severity settings from an XLS or CSV file.
Creates a severity regrading rule to specify the severity level of alarms
reported by specific NEs in accordance with an alarm code.
Modifies an existing severity regrading rule.
Deletes an existing severity regrading rule.
Saves the modification of alarm severity.
Restores the default severity settings.
Refreshes the alarm severity list.
Searches for a specific severity regrading rule.
Context
Note:
Only the custom severity of each alarm can be modified. The default severity level cannot
be modified.
Steps
1. On the Severity Regrading Setting tab page, select the group of the alarm to be
regraded from the Code Group drop-down list on the toolbar. All alarms of the selected
group are displayed.
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Note:
The Custom Severity drop-down list lists the three severity levels other than the
default one.
2. On the row of the alarm to be regraded, click the drop-down box in the Custom
Severity column, and then select a new severity level. A red exclamatory mark (!) is
displayed in the corresponding cell on the Modify Flag column.
Note:
The severity level of the alarms received by the system before the regrading remains
unchanged. The new severity level only takes effect on the alarms received by the
system after the reset.
In addition, the severity regrading is only valid in the NetNumen U31 system, which
does not impact the alarms in NEs and their Operation and Maintenance Modules
(OMMs).
3. Click
After the modification is saved, the exclamatory mark in the corresponding cell on the
Modify Flag column disappears. The severity level of the alarm is changed.
End of Steps
Context
To apply the customized severity level on the alarms reported by specific NEs, you can
create a severity regrading rule on the basis of the corresponding alarm code.
Steps
1. On the Severity Regrading Setting tab page, select the group of the required alarm
from the Code Group drop-down list on the toolbar. All alarms of the selected group
are displayed.
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2. Click the row of the alarm code as the template for the new severity regrading rule,
such as 15010001 (Performance Data Delayed), and then click
on the toolbar.
The Regrade Severity dialog box is displayed, see
Figure 7-2 Regrade Severity Dialog Box
3. Select the target NEs or NE types, for example, ME (UMTS)(315) and click OK. A plus
sign is displayed before the selected alarm code.
4. Click the plus sign to display the created severity regrading rule, see Figure 7-3.
Figure 7-3 Created Severity Regrading Rule
5. On the row of the severity regrading rule, click the drop-down box in the Custom
Severity column, and then select a new severity level, for example, minor.
6. Click on the toolbar. The severity level of the alarms (corresponding to the 15010001
alarm code) reported by the specified NE ME (UMTS)(315) is Minor, and the severity
level of the alarms reported by the other NEs is Warning.
End of Steps
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Chapter 8
Context
An alarm box provides the following functions:
l
l
l
l
l
Before being used, an alarm box must be configured in the NetNumen U31 system. In
accordance with the settings, the NetNumen U31 establishes a connection to the alarm
box, over which alarm information is transferred to the alarm box. Also, you can set
conditions for forwarding specific alarms to the alarm box.
NetNumen U31 supports the following alarm box-related operations:
l
l
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l
l
l
Prerequisite
The physical link between the NetNumen U31 system and the alarm box to be added is
normal.
The IP address and port number of the alarm box is known on the NetNumen U31.
Steps
1. In the client window, perform one of the following operations:
l On the menu bar, select Fault > Setting > Alarm Box Setting.
l On the Management tab in the navigation pane, double-click the Alarm Box
Setting node.
The Alarm Box Setting tab is displayed, see Figure 8-1.
Figure 8-1 Alarm Box Setting Tab
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3. Set the required parameters. For a description of the alarm box parameters, refer to
Table 8-1.
Table 8-1 Alarm Box Dialog Box Parameter Descriptions
Parameter
Description
Name
Description
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Parameter
Description
Initial State
IP
Server Port
The port number of the NetNumen U31 server used to connect to the
alarm box. The value cannot be modified.
Detect button
Alarm Severity
Specifies the severities of alarms which will trigger the alarm sound.
box
Advanced button
Becomes available after the alarms to be sent to the alarm box are
specified.
To set advanced conditions that restrict the alarm sending, perform
the following operations:
i.
ii.
Select the NEs, alarm codes, reporting time, and/or alarm types on
the Location, Alarm Code, and Others tabs to specify the alarms
to be sent to the alarm box. Click OK.
4. Click OK. The added alarm box is displayed on the Alarm Box Setting tab. The
NetNumen U31 system establishes a connection to the added alarm box. The alarms
meeting the conditions will be sent by the NetNumen U31 system to the alarm box.
End of Steps
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Context
You can supplement, search for, import, and export handling suggestions. The
supplemented handling suggestions are saved as user-defined handling suggestions for
reference.
Steps
1. Perform either of the following operations:
l On the menu bar, select Fault > Setting > Handling Suggestion Setting.
l On the Management tab in the navigation pane, double-click the Handling
Suggestion Setting node.
2. Select an alarm code in the Resource Type tree. The reason code, reason
description, default handling suggestions, and user-defined handling suggestions of
this alarm are displayed on the Handling Suggestion Setting tab, see Figure 8-3.
Figure 8-3 Handling Suggestion Setting Tab
For a description of the buttons on the Handling Suggestion Setting tab, refer to
Table 8-2.
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Description
To filter the alarm handling suggestions. enter a keyword
in the Click to enter the keyword to filter text box, and
then click
Import
3. Under User-defined Suggestions, enter the handling suggestions, and then click
Save.
End of Steps
Context
In addition to predefined alarm codes, the NetNumen U31 system also supports custom
settings of some alarm codes, such as performance threshold alarms and product-specific
public alarms. You can specify the name and severity level for such alarms in accordance
with the actual situation of the managed network.
Note:
The available alarm codes that can be customized vary with the version of the NetNumen
U31 system.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Alarm Code Description Setting.
l On the Management tab in the navigation pane, double-click Alarm Code
Description Setting under the Setting node.
The Alarm Code Description Setting tab page is displayed, see.
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2. From the Code Group drop-down list, select a group and click OK. The custom alarm
codes for the selected group are listed, see Figure 8-5.
Figure 8-5 Alarm Code Description Setting Tab (2)
3. Locate the alarm code to be customized, and then perform one of the following
operations:
l Double-click the alarm code.
on the toolbar of the tab.
l Click the alarm code, and then click
l Right-click the alarm, and click Modify in the shortcut menu.
The Alarm Code Description Setting dialog box is displayed, see Figure 8-6.
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Note:
The severity of a performance threshold alarm in this dialog box can be configured
because the actual severity of this alarm vary with the value of the corresponding
performance index. For example, if the system detects that the value of the
performance index is located in the threshold range for critical severity level, it will
report a threshold alarm as a critical alarm.
For an alarm whose severity can be set, a Modified Severity drop-down list is
available under Severity in the Alarm Code Description Setting dialog box.
4. Under Modified Name, enter a new name for the alarm code.
5. Click OK. The alarms that have the customized alarm code are displayed on the client
GUI with the specified name and severity level.
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On the Alarm Code Description Setting tab, you can also perform the following
operations by clicking the corresponding buttons on the toolbar:
l
l
l
l
Export the alarm codes that can be customized to an XML, TXT, HTM, PDF, XLS,
CSV, PRN, or XLSXfile.
Import the modification of customized alarm codes from an XLS, XLSX, or CSV
file.
Refresh the alarm codes displayed in the client window to get the latest information
of these alarm codes from the server.
Locate an alarm record by clicking the Find icon and entering the keyword.
End of Steps
Note:
This function is not applicable to CDMA NEs.
Context
The NetNumen U31 system provides probable causes for each alarm code for reference.
You can modify the description of probable causes when necessary.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Reason Setting.
l On the Management tab in the navigation pane, double-click Reason Setting
under the Setting node.
The Reason Setting tab is displayed, see Figure 8-7.
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2. Locate the alarm code whose causes are to be modified, and then perform either of
the following operations:
l Double-click the alarm code.
l Click the alarm code, and then click
on the toolbar of the tab.
l Right-click the alarm code, and click Modify on the shortcut menu.
The Reason Setting dialog box is displayed, see Figure 8-8.
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3. In the Modified Name area, enter new probable causes for the alarm code.
4. Click OK.
End of Steps
Context
When the alarm forwarding function is used, the system forwards the information of
required alarms via E-mail or a short message in accordance with the forward template.
The system provides a default forward template that determines the content and format
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of alarm information in an E-mail or a short message. You can customize the forward
template as required.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Forwarding Template Setting.
l On the Management tab in the navigation pane, double-click Forwarding
Template Setting under the Setting node.
The Forwarding Template Setting dialog box is displayed, see Figure 8-9.
Figure 8-9 Forwarding Template Setting Dialog Box
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Note:
After modifying the fields in a box, you can click the corresponding Verify button to
check the validity of the fields.
2. Under SMS Template, Mail Subject, and Mail Contents, edit the fields and formats
for a short message, E-mail subject, and E-mail content.
3. Click OK.
End of Steps
Context
The system may receive multiple alarms of the same alarm code from an NE in a short
time. These alarms are regarded as intermittent alarms. You can set a rule to merge such
alarms into one alarm. When multiple alarms meet the rule, the system displays only a
new merged alarm with a "+" sign before it. When all the intermittent alarms are cleared,
the merged alarms will be cleared a week later.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Intermittent Alarm Setting.
l On the Management tab in the navigation pane, double-click Intermittent Alarm
Setting under the Setting node.
The Intermittent Alarm Setting dialog box is displayed, see Figure 8-10.
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2. To enable the intermittent alarm merging function, select the Process intermittent
alarm check box.
Note:
The default merging condition is that five alarms of the same alarm code are reported
by the same NE in one minute.
3. Modify the time and the number of alarms to specify the merging condition.
4. Click OK. A message confirming the successful setting of merging conditions is
displayed.
5. Click OK. The system merges intermittent alarms in accordance with the setting.
End of Steps
Context
In the NetNumen U31 system, you can set a prompting rule for concerned alarms. A
prompt dialog box opens or alerting sounds are produced when these alarms are received.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Alarm Prompting Setting.
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The Alarm Prompting Setting dialog box is displayed, see Figure 8-11.
Figure 8-11 Alarm Prompting Setting Tab
2. Click
on the toolbar.
The Alarm Prompting Setting dialog box is displayed with two tabs. By default, the
Basic tab is displayed, see Figure 8-12.
Figure 8-12 Alarm Prompting Setting Dialog Box
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If Notify by Sound is selected, you can change the alerting sound by clicking the
Choose button and selecting another sound file. Enter a number in the Times of
Repetition spin box to set the repeat times of the sound.
4. Click the Condition tab. The Condition tab is displayed with four sub-tabs: Location,
Alarm Code, Probable Cause, and Others, see .
Figure 8-13
5. Set the conditions on the four sub-tabs to specify the alarms to be prompted when
they are reported.
6. Click OK. The created alarm prompting rule is displayed on the Alarm Prompting
Setting tab. And if the alarm prompting rule is enabled, the system will prompt the
occurrence of alarms meeting the specified conditions in sound or displays a dialog
box, see Figure 8-14.
Figure 8-14 Alarm Prompting
On the Alarm Prompting Setting tab, you can also manage the existing alarm
prompting rules by using the shortcut buttons on the toolbar.
For a description of the shortcut buttons, refer to Table 8-3.
Table 8-3 Alarm Prompting Setting Tab Toolbar Buttons
Button
Function
Modifies an existing alarm prompting rule.
Deletes an alarm prompting rule.
Activates an alarm prompting rule.
Suspends an alarm prompting rule.
Refreshes the information of alarm prompting rules.
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Button
Function
Opens the alarm prompting dialog box again. If multiple alarm prompting
rules have been made, the open dialog box displays all the alarms
meeting the conditions of all these rules.
End of Steps
Context
A suppressing plan task suppresses the alarms reported during the operations such
as engineering cut-over, and changeover. During task execution, when the first
condition-meeting alarm is reported, the system generates a new alarm as the primary
alarm. The reported alarm becomes a secondary alarm. The alarms reported later are all
treated as the secondary alarms of that primary alarm.
Steps
1.
On the main menu of the NetNumen U31 system, select Fault > Suppress Plan Task
Management. The Suppress Plan Task Management tab is displayed, see Figure
8-15.
Figure 8-15 Suppress Plan Task Management Tab
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Description
Task Name
Task Type
Task Status
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Parameter
Description
Task Period
Detail
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Figures
Figure 1-1 Composition of the Fault Management System ........................................ 1-2
Figure 1-2 Fault Management Window ..................................................................... 1-8
Figure 2-1 Forward Type Node ................................................................................. 2-4
Figure 2-2 IP Address of Alarm Box for Forwarding SMS Node ................................ 2-6
Figure 2-3 GSM Modem Forward Node .................................................................... 2-7
Figure 2-4 SMPP Forward Node ............................................................................... 2-8
Figure 2-5 CMPP Forward Node............................................................................... 2-9
Figure 2-6 SGIP Forward Node................................................................................. 2-9
Figure 2-7 SMGP Forward Node............................................................................. 2-10
Figure 2-8 Country Code Node ............................................................................... 2-11
Figure 2-9 Mail Forward Node ................................................................................ 2-13
Figure 2-10 Alarm Monitoring Tab ........................................................................... 2-15
Figure 2-11 Notification Monitoring Tab ................................................................... 2-16
Figure 2-12 Alarm Monitor by NE Tab ..................................................................... 2-17
Figure 2-13 Tab for Monitoring Active Alarms of an NE ........................................... 2-18
Figure 2-14 Tab for Monitoring Active Major Alarms of an NE ................................. 2-18
Figure 2-15 Alarm Monitoring by NE Type Tab ........................................................ 2-19
Figure 2-16 Tab for Monitoring Active Alarms of an NE Type................................... 2-20
Figure 2-17 Tab for Monitoring Active Major Alarms of an NE Type......................... 2-20
Figure 3-1 Query Active Alarms Dialog Box (Location Tab) ....................................... 3-3
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab) .................................. 3-5
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab) ........................... 3-6
Figure 3-4 Query Active Alarms Dialog Box (Time Tab)............................................. 3-7
Figure 3-5 Query Active Alarms Dialog Box (Others Tab).......................................... 3-8
Figure 3-6 Advanced Dialog Box for Active Alarm Query .......................................... 3-9
Figure 3-7 Query Results of Active Alarms................................................................ 3-9
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane) ............. 3-11
Figure 3-9 Query History Alarms Dialog Box (Location Tab).................................... 3-13
Figure 3-10 Advanced Dialog Box........................................................................... 3-14
Figure 3-11 Extended Clear Type Dialog Box.......................................................... 3-15
Figure 3-12 Query Results of History Alarms .......................................................... 3-15
Figure 3-13 Query Notifications Dialog Box............................................................. 3-16
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Figures
Figure 5-7 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 5-14
Figure 5-8 Alarm Acknowledging Rule dialog box (Condition Tab)........................... 5-15
Figure 5-9 Related Rules Dialog Box ...................................................................... 5-16
Figure 5-10 Topology Management Window ........................................................... 5-17
Figure 5-11 Rack Diagram ...................................................................................... 5-18
Figure 5-12 Print Setup Dialog Box (General Tab)................................................... 5-19
Figure 5-13 Print Setup Dialog Box (Page Setup Tab)............................................. 5-20
Figure 5-14 Print Setup Dialog Box (Advanced Tab) ............................................... 5-21
Figure 5-15 Synchronize Active Alarms Dialog Box................................................. 5-24
Figure 5-16 Recollect History Alarms Dialog Box .................................................... 5-26
Figure 6-1 Rule Setting Tab ...................................................................................... 6-6
Figure 6-2 Rule Setting Tab ...................................................................................... 6-8
Figure 6-3 Selecting an Alarm Rule Type .................................................................. 6-8
Figure 6-4 New Dialog Box ..................................................................................... 6-10
Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 6-11
Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab-Location) ........... 6-12
Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab-Alarm
Code) ................................................................................................... 6-13
Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab-Others) .............. 6-14
Figure 6-9 New Dialog Box ..................................................................................... 6-15
Figure 6-10 New Dialog Box ................................................................................... 6-17
Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab) ......................................... 6-18
Figure 6-12 New Dialog Box ................................................................................... 6-20
Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)........................................ 6-21
Figure 6-14 New Dialog Box ................................................................................... 6-23
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)........................................ 6-24
Figure 6-16 New Dialog Box ................................................................................... 6-25
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab) ..................................... 6-26
Figure 6-18 New Dialog Box ................................................................................... 6-28
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab) ...................................... 6-29
Figure 6-20 New Dialog Box ................................................................................... 6-30
Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab) .................................... 6-31
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)................................... 6-32
Figure 6-23 New Dialog Box ................................................................................... 6-33
Figure 6-24 New Dialog Box ................................................................................... 6-35
Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab) ............................ 6-36
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Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab-Location)........................................................................................ 6-37
Figure 6-27 New Dialog Box ................................................................................... 6-39
Figure 6-28 New Dialog Box ................................................................................... 6-40
Figure 6-29 Repeated Notification Filtering Rule Dialog Box ................................... 6-41
Figure 6-30 New Dialog Box ................................................................................... 6-42
Figure 6-31 Alarm Restraining Rule by NE Dialog Box (Basic Tab) ......................... 6-43
Figure 6-32 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab-Alarm
Code) ................................................................................................... 6-44
Figure 6-33 Alarm Restraining Rule by NE Dialog Box (Correlated Alarm
Tab-Location)........................................................................................ 6-45
Figure 6-34 New Dialog Box ................................................................................... 6-46
Figure 6-35 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab)................. 6-47
Figure 6-36 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-NE Type) ..................................................................................... 6-48
Figure 6-37 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Root Alarm Code)........................................................................ 6-49
Figure 6-38 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Correlated Alarm Code)............................................................... 6-50
Figure 7-1 Severity Regrading Setting Tab................................................................ 7-1
Figure 7-2 Regrade Severity Dialog Box ................................................................... 7-4
Figure 7-3 Created Severity Regrading Rule............................................................. 7-4
Figure 8-1 Alarm Box Setting Tab ............................................................................. 8-2
Figure 8-2 Alarm Box Dialog Box .............................................................................. 8-3
Figure 8-3 Handling Suggestion Setting Tab ............................................................. 8-5
Figure 8-4 Alarm Code Description Setting Tab (1) ................................................... 8-7
Figure 8-5 Alarm Code Description Setting Tab (2) ................................................... 8-7
Figure 8-6 Alarm Code Description Setting Dialog Box ............................................. 8-8
Figure 8-7 Reason Setting Tab................................................................................ 8-10
Figure 8-8 Reason Setting Dialog Box .................................................................... 8-11
Figure 8-9 Forwarding Template Setting Dialog Box................................................ 8-12
Figure 8-10 Intermittent Alarm Setting Dialog Box................................................... 8-14
Figure 8-11 Alarm Prompting Setting Tab................................................................ 8-15
Figure 8-12 Alarm Prompting Setting Dialog Box .................................................... 8-15
Figure 8-13
............................................................................................................ 8-16
Figures
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Figures
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Tables
Table 1-1 Fault Management Menus ......................................................................... 1-8
Table 1-2 Fault Management Buttons on the Main Toolbar ....................................... 1-9
Table 2-1 Short Message Forwarding Types ............................................................. 2-4
Table 2-2 GSM Modem Forwarding Function Parameters ......................................... 2-7
Table 2-3 E-Mail Forwarding Parameter Descriptions.............................................. 2-13
Table 3-1 Arrow Button Function Descriptions........................................................... 3-4
Table 3-2 Buttons and Drop-Down List Boxes on the Toolbar of the Alarm Query
Result Tab.............................................................................................. 3-10
Table 4-1 Toolbar Buttons for Managing the Statistical Result ................................. 4-10
Table 4-2 Toolbar Buttons for Managing the Statistical Result ................................. 4-14
Table 4-3 Shortcut Menu Items for Managing Statistics Template............................ 4-18
Table 4-4 Custom Execution Time Parameters........................................................ 4-21
Table 4-5 Toolbar Buttons for Managing Timing Statistic Tasks ............................... 4-22
Table 6-1 Alarm Rule Attribute Descriptions .............................................................. 6-5
Table 6-2 Alarm Rule Management Operations......................................................... 6-7
Table 6-3 Persisting Duration Range....................................................................... 6-27
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions ............................... 6-36
Table 7-1 Severity Regrading Setting Tab Toolbar Buttons ........................................ 7-2
Table 8-1 Alarm Box Dialog Box Parameter Descriptions .......................................... 8-3
Table 8-2 Button on Handling Suggestion Setting Tab ............................................... 8-6
Table 8-3 Alarm Prompting Setting Tab Toolbar Buttons.......................................... 8-16
Table 8-4 Suppress Plan Task Dialog Box Parameter Descriptions ......................... 8-18
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Tables
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Glossary
CDMA
- Code Division Multiple Access
CMPP
- China Mobile Point to Point
EMB
- Enterprise Message Bus
EMS
- Element Management System
FTP
- File Transfer Protocol
GSM
- Global System for Mobile Communications
GUI
- Graphical User Interface
ICP
- Internet Content Provider
IP
- Internet Protocol
LCD
- Liquid Crystal Display
MML
- Man Machine Language
NE
- Network Element
NMS
- Network Management System
NPI
- Number Plan Indicator
OMC
- Operation & Maintenance Center
OMM
- Operation & Maintenance Module
QoS
- Quality of Service
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RNC
- Radio Network Controller
SDR
- Software Defined Radio
SFTP
- Secure File Transfer Protocol
SGIP
- Short Message Gateway Interface Protocol
SMGP
- Short Message Gateway Protocol
SMPP
- Short Message Peer to Peer Protocol
SMS
- Short Message Service
SP
- Service Provider
TCP
- Transmission Control Protocol
TON
- Type of Number
WCDMA
- Wideband Code Division Multiple Access
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