FUNCTIONS

I. EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER

- Responsible for maintaining a smooth and efficient flow of operations in the Housekeeping
Department; sees to it that housekeeping maintenance is carried out in accordance with prescribed standards and
policies.
II. ROOMS MAINTENANCE SUPERVISOR
- Directs and controls rooms keeping activities including room make up, installation of mini bar and other
room amenities; ensures conformity to prescribed room-keeping standards and policies.
Duties & Responsibilities:
1. Conducts routine inspection to check the quality of room make up; make sure that the room are
installed with standard room amenities and that the area is free of hazards. Also checks if there is
anything that needs repair or corrective action.
2. Checks room status during room check, prepares and distributes room status reports to Front Desk
and to room attendants.
3. Looks after the proper use, storage and maintenance of linen and cleaning equipments as well as
housekeeping tools and supplies.
4. Regularly checks the conditions and maintenance of housekeeping equipments. Have them cleaned
regularly. Initiates service request for defective items.
5. Checks and maintain par stock. Make requisition whenever needed.
6. Initiates and supervise the weekly inventory of room supplies and other housekeeping items entrusted
to his unit. Reports losses and damages and takes corrective action against reckless use of equipment.
7. Sees to it that his superior is informed to all unusual incidents and accidents in his area of
responsibility.
8. Trains, coaches and supervises room boys and chambermaids.
9. Attends to the guest complaints, inquiries and requests.
10. Attends to performance evaluation of his subordinates; conducts appraisal interview.
11. Personally attends to VIP guests and their requirements.
12. Coordinates with Front Office regarding changes in room status and bookings; with maintenance unit
regarding requests for repair or maintenance.
13. Performs other related duties as maybe assigned by superior.
III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR
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Directs or control all activities concerning public area maintenance and ensures conformity to
prescribed housekeeping standards and policies.
Duties and Responsibilities
1. Maintains quality housekeeping in all public areas paying special attention to cleanliness, orderliness
and safety in all covered areas.
2. Conducts regular inspection of the different public areas; checks the quality of cleaning and
maintenance and ensures that the area is free of safety hazards. Also checks if there is anything that
needs repair or corrective action.
3. Checks order in all areas, make sure that fixtures and furniture are installed in the right position.
4. Monitor ands and supervises the proper use, storage and maintenance of cleaning equipment as well
as housekeeping tools and supplies.
5. Checks equipment regularly for their condition. Have them cleaned regularly and repaired when out
of order.
6. Check and maintains par stock requirements. Makes requisition to replenish supplies.
7. Initiates and supervises weekly inventory of cleaning supplies and other housekeeping items allocated
to his unit. Reports losses and damages and takes corrective action against reckless use of equipment.
8. Reports to management all unusual incidents and accidents in the public areas, safety hazards and
items needing repair or replacement.
9. Trains, coaches and supervises his staff.
10. Evaluates the performance of his subordinates and conducts appraisal interview.
11. Performs other related duties as maybe assigned by supervisor.
ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT
- Attends to the maintenance and upkeep of all guestrooms and service areas assigned to him/her.
Specific Functions:
1. Looks after the maintenance of cleanliness, orderliness and sanitation in his assigned guestrooms;
a. Clean walls, carpets, fixtures following standards cleaning procedures.
b. Sanitizes toilets and bathrooms using sanitizing chemicals
c. Changes/empties waste baskets or garbage cans;

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d. Collects all used/soiled linens and replenishes them with fresh ones;
e. Looks after the orderly make-up of the room, bed and the bathroom
f. Checks the condition of all guestroom facilities and fixtures and reports any defect to
supervisor for corrective action;
g. Install and replenishes standard room amenities in their appropriate location.
Performs turn-down service if schedule for the second shift.
Looks after the proper use, maintenance and storage of cleaning equipment. Reports damages to
supervisor for corrective action.
Attends to the needs and additional request of house guests.
Reports al unusual incidents and complaints of house guests, as well as guests who are sick or in
critical condition.
Reports and surrenders all lost and found items to Supervisor.
Assists in the inventory of guestroom supplies and linens
Prepares and submits daily accomplishment and consumption report to his/her supervisor.
Assist his supervisor in conducting room check
Conducts fumigation of assigned guestrooms as needed
Performs other related duties as may be assigned by his/her supervisor.

MINI BAR RUNNER/ATTENDANT

- Responsible for performing mini-bar installation, listing, replenishing, inventory-taking,
stocking, requisitioning, and other related functions
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Maintains par stock and mini bar items; initiates requisition to replenish used stocks;
Records mini bar consumption per room and prepares a sales report.
Assists in the promotion of mini bar items.
Monitor sales and movement of stocks, informs supervisor of slow moving and non-moving items;
Conduct mini-bar inventory.
Cleans and dusts mini-bar bottles in vacant guest rooms;
Checks and collect mini-bar receipts in all guest rooms;
Assist in the inventory of stocks in housekeeping stockroom as well as in all vacant, occupied and
check-out rooms;
Promptly prepares billing of mini bar consumption giving priority to rooms occupied by guests who
are about to check out within the day;
10. Coordinates also with Front Office Cashiers for the billing of late charges
Coordinates also with other staff like Bell Service in collecting bills of guests and hotel skippers.
Endorses to the incoming attendant all un-replenished mini bars in guestrooms to make sure that all
scheduled replenishments for the day will be accomplished as scheduled.
Determines availability and non-availability of mini-bar stocks and updates accordingly the individual
receipts distributed in guestrooms.
Collects empty or consumed mini-bar bottles, cans, etc. from different floors/guest areas, pantries and
guestrooms.
Checks sales record from time to time to determine accuracy of records, inventories and billing.
Takes notes of saleable and non-saleable items to have a more accurate basis for requisition and
ordering of stocks.
Double checks the expiration dates of items for prompt replenishment;
Returns spoiled stocks before the end of each month and submits report to supervisor of the Cost
Control section;
Coordinates closely with Front Office regarding rooms on cash basis to list for each day.
Performs other duties as may be assigned.

Houseman
Basic Function: Responsible for the upkeep and maintenance of cleanliness and orderliness in public areas
assigned to him.
Special Duties:
1. Secures cleaning supplies, materials and equipment and looks after their use, storage and
maintenance.
2. Checks the location, condition and arrangement of fixtures in his area of responsibility; sees to it that
they are clean and properly installed.
3. Cleans and sanitized public comfort rooms under his area, following standard cleaning procedures.
4. Replenishes guest supplies in public comfort rooms like paper towels, toilet tissues, soap, etc.
5. Cleans and sanitizes all areas assigned to him following standard cleaning procedure ;
a. Vacuums/shampoos carpets and upholstered furniture
b. Sweeps/ scrub/polishes floors and walls
c. Polishes/dusts off all fixtures
d. Cleans ceilings, exhaust and glass panels
e. Collects and disposes garbage and litters

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f. Changes. Cleans ashtrays

g. Disinfects toilet bowls, urinals, etc.
Report all noted damages and out-of-order facilities in his area of responsibility including defective
cleaning equipment, busted bulbs, torn carpets, cracks on walls, defective sinks and toilet bowls,
clogged floor drain, ceiling leaks, defective locks, etc.
Conducts fumigation in the absence of pest control technician.
Reports guest complaints to his supervisor as well as suspicious objects or person; turns-over to him
all lost-and-found articles.
Prepares daily accomplishment report and submit them to supervisor.
Performs other duties as may be assigned by supervisor.

Powder Girl
Basic Function: Responsible for the cleaning, care and maintenance of ladies comfort rooms and locker rooms.
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maintains par stocks of cleaning supplies and makes requisition to replenish stocks;
Regularly cleans ladies comfort rooms and locker rooms following standard cleaning procedures
a. Disinfect toilet bowls
b. Scrubs, cleans, wipe dry floor and wall tiles
c. Polish chrome and metal fixtures like faucets
d. Fumigate the area as needed
e. Dispose garbage, wash and dry garbage bins
Replenish toilet amenities like toilet pare, soap, paper towels, etc.
Checks the condition of fixtures and toilet facilities, checks for leaking faucets, defective tiles, shower, etc.
and reports any defect to her supervisor.
Retouches the cleaning of comfort rooms from time to time;
Regularly checks trash and empties garbage bins from time to time
Assists in other cleaning or housekeeping job when not loaded.
Assist in the issuance of linens if available;
Performs other related duties as maybe assigned by superior.

Gardener and Ground Maintenance Crew

Basic Function: Responsible for maintaining the grounds including plants and landscape.
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Performs daily sweeping and cleaning of grounds following standard cleaning procedures.
Maintains supplies for plants and grounds maintenance and makes requisition to replenish stocks.
Looks after the plants, prunes leaves, apply fertilizer, weed out dried leaves, etc.
Maintains, insures that everything is in order.
Performs cultivation of plants through planting and other techniques; scouts for new ornamental plants.
May perform side duties like maintenance of cleanliness of the pool area, fountains, faade, gardens,
motor pool and other related areas,
Performs other related duties as may be assigned by superior.

Pest Control Technician

Basic Function: Attends to the prevention and control of pests through preventive and corrective techniques.
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Searches for areas for pests and insects proliferate and performs the necessary fumigation:
Looks for patches or holes and other entry points of insects and takes corrective action;
Maintains stocks for pest control and looks after their safekeeping and reasonable use;
Checks possible sources and cause of the proliferation of pests and insects, makes reports and
recommendations to remedy the situation.
Performs fumigation in accordance with prescribed procedures.
Performs other related duties as maybe assigned by superior.