Management team

Total Quality Manager (TQM)

Rowena E. Benas-o
Product Quality Manager
Maxwell T. Bonilla
Product Quality Manager- Under study
Jennie E. Nirona
Service Quality Manager
Gherson Floyde H. Castro
Marketing In-Charge
Ghia Florence D. Bronolla
Administrative Manager
Levy B. Pico
Crew Training Manager/CNS Manager
Hansel A. Paquito
Dining Manager/CNS Manager- Under study
Marvin S. Meneses
Regular Crew/ President of Crew Trainers Club
Eddie T. Rodriguez
Possible Question during Visit:
A.
1.

2.

3.

4.

B.
1.

2.

C.
1.

2.

3.

During Pre-Hiring Assessment (PHA)

How many days is your PHA?
3 days
How many hours per day does a PHA to render?
4 hours a day
Are you paid during your PHA?
No, but we are entitled with a free meal.
What did you do during your PHA?
We observe on how the work/task is done.
Crew Trainee:
What did you do during your first day as a trainee?
After we are assign to our mother station, my trainer let me read the task checklist for one
hour so that I can understand what my crew trainer is teaching me. Also for me to be
prepared for my Initial at the station.
When did you have your initial at the station?
During my first day as a trainee.
Crew Trainer
What are the qualifications of a crew trainer?
Must be certified on its mother station.
Must know and apply the standards and core values of Jollibee.
Must be certified on four step approach by the crew training manager.
What are the phases of CTS?
Orientation
Station training
Certification
Cross training
Crew trainer training and certification
What is a crew training system/CTS?
Crew training system is a training system designed to make the job of training and
certifying station crew trainers easier and more systematic.

4.

5.

What are the objectives of CTS?

Crew should be able to work according to JFCs Values and goals.
Crew should be able to know the basic standards and procedure to operate the station.
What are the components of CTS?
Crew training team
Training materials and facilities
Crew trainee learning and preparation
Framework methodology

D. Products
1. Product description of Chocolate Shake
Creamy vanilla soft serve blended with rich chocolate drink and drizzled with Hersheys
Chocolate Syrup.
2. Product description of Cookies and Cream Shake
Creamy vanilla soft serve blended with milk drink crushed cookies and caramel syrup.
3. Shelf life ingredients of creamy shakes
PRODUCT
SHELF LIFE
TERTIARY/ Holding
PRIMARY
SECONDARY
Time
DP+ 24 mos, Room
Date Prepared+ 1
Vanilla Soft Served
Temp
day, Chiller
DP+ 5 mos, Room
Choco Drink
Temp
DP+ 18 mos, Rm Temp
Hershey's Syrup
80-90 F
DO+ 5days, Chiller
DO+ 5days, Chiller
DP+ 8 mos, Room
DO+ 14 days,
12 hours, Room
Caramel Syrup
Temp
Chiller
Temp
DP+ 18 mos, Room
Skimmed Milk
Temp
DO+ 1 day, Chiller
DT+ 12 hours,
Crushed Cookies
DP+ 6mos, Chiller
DO+ 1 day, Chiller
Room Temp

Back up procedure
Choco Drink
1 pack

Hot water
4.5 cups
(1000 g)
4.5 cups X 2
(2000 g)
4.5 cups X 3
(3000 g)

Ice
5 cups x 2
(1000 g)
5 cups x 4
(2000 g)
5 cups x 6
(3000 g)

Number of Servings
14

Chilling Time
30 mins

Holding Time
8 hours cratcho

Temperature
35-40 F

Skimmed Milk
1 pack
(400 grams)

Water
2 pitchers
(3800 ml)

Number of Servings
35

pack

1 pitcher

Ice
2 pitchers
(1500 grams)
1 pitcher (750
grams)

2 packs
3 packs

28
32

17

(199 - 201 grams)

4.

(1900 ml)

Chilling Time
Holding Time
Temperature
30 mins
8 hours cratcho
35-40 F
Assembly Procedure of Creamy Shakes
Choco Shake
Dispense 4 turns of Soft Served, Approx. weight 120-140 grams
Place razzle collar in the cup
Dispense Choco drink up to 2cm from the rim of the cup, Approx. weight 140-150
grams
Mix for 10-15 seconds. Keep the cup steady for the first 5 seconds then slowly rotate
the cup to allow the ingredients to blend with the soft served for the next 10 seconds.
Tilt the bottle sideways over the cup and dispense 5 strokes of Hersheys Chocolate
Syrup on top of the shake. Approx. weight is 4.2-5.2 grams.
Cream Shake
Dispense 4 turns of Soft Served, Approx. weight 120-140 grams
Portion 4 levelled scoop of crushed cookies using a teaspoon
Dispense 3 turns of caramel syrup, approx. weight is 14-15 grams.
Place razzle collar in the cup
Dispense milk drink up to 2cm from the rim of the cup, Approx. weight 135-145 grams
Mix for 10-15 seconds. Keep the cup steady for the first 5 seconds then slowly rotate
the cup to allow the ingredients to blend with the soft served for the next 10 seconds.
Portion 1 levelled scoop of crushed cookies on top of the frazzled shake.
Total portion of crushed cookies is 5 scoops using teaspoon, approx. weight is 19-20
grams.
Napkin
OS Code
Calling Code

IQCP project?
Fries on Plate

Chocolate Shake
1 pc Dine-in/Take home
orders
Choco Shake
Choco Shake
ATO

C&C Creamy Shake

1 pc Dine-in/Take home
orders
Cream Shake
Cream Shake
ATO