Beruflich Dokumente
Kultur Dokumente
CITIZENS CHARTER
MISSION
To provide free legal representation, assistance and counseling to indigent persons in criminal, civil, labor and
administrative cases thereby giving realization to the constitutional mandate that free access to the courts and quasi-judicial
bodies and adequate legal assistance shall not be denied to any person by reason of poverty (Sec 11, Article 3 of the 1987
Philippine Constitution).
VISION
The PAO envisions a God-centered, service oriented and dynamic institution that would be the center of excellence as the
principal law of the office of the government in extending free legal assistance to indigents led by highly competent, world class
development oriented and nationalistic leaders.
In support of its Mission and Vision, the PAO adheres to the following objectives and thrust:
To provide the indigent clients with free legal services;
To fulfill the constitutional guarantee of free access to courts, due process and equal protection of the law and the
rights of person under investigation for an alleged commission of an offense.
I.
a.
FRONTLINE SERVICES:
REGULAR JUDICIAL AND QUASI-JUDICIAL
1. Preparation Of Affidavits/ Representation Of Indigent Accused During Preliminary Investigation And Trial
2. Representation Of Indigent Complainant/Petitioner In Ordinary Civil Actions, Special Proceedings And Special Civil Actions
3. Representation Of Indigent Defendant/Respondent In Ordinary Civil Actions, Special Proceedings And Special Civil Actions
4. Representation Of Indigent Employee-Complainant In Labor Cases
5. Representation Of Indigent Persons On Administrative And Other Quasi-Judicial Cases
b.
c.
d.
2.
3.
4.
Applicant/Client
Service Provided
Register with the Public Assistance Desk The public assistance desk officer
officer about the nature of the requested shall evaluate the request and refer
legal assistance
the client to the officer of the day for
initial interview
Fill up the clients profile/interview sheet and
The officer of the day
narrate concern to the Handling Public shall interview the client and advice
Attorney
him/her of the legal remedy for his/her
query. The public attorney shall require
the client to submit evidence in support
of his/her case. The public attorney
shall also require the client to submit
proof of indigency
Client shall submit pertinent documents and
The assigned public
proof of indigency to the Handling Public attorney shall thoroughly evaluate the
Attorney for evaluation
merits of the case and advice the client
of the appropriate legal action. If the
client is is disqualified, the assigned
Public Attorney shall prepare the
denial/disqualification form
Client shall approach the Public Assistance
The clerk in charge
Desk officer to record his case and execute shall assign the control number if the
the affidavit of indigency
case and require the client to sign the
affidavit of indigency
Time Frame
Person-inCharge
5 mins
Public
Assistance
Desk Officer
Fees
Forms
Free of
charge under
R.A. No.
9406
As necessary
Officer of the
Day
Free of
charge under
R.A. No.
9406
Free of
charge under
R.A. No.
9406
Certificate of
indigency
As necessary
Handling Public
Attorney
As necessary
Clerk in Charge
Free of
charge under
R.A. No.
9406
Affidavit of
indigency
Clients
profile/Interv
iew sheet
5.
________________________________
** Approximately
B. NON-JUDICIAL SERVICES
1. PREPARATION OF AFFIDAVITS, ADMINISTRATION OF OATHS AND DOCUMENTATION
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
8:00 A.M. to 5:00 P.M. without NOON BREAK
WHO MAY AVAIL OF THE SERVICE
As necessary
Handling Public
Attorney
Free of
charge under
R.A. No.
9406
1. Only INDIGENT CLIENT unless the Client is subject to existing PAO MOAs and pursuant to the provisions of Sec. 3 of RA 9406 and MC
18, Series of 2002.
WHAT ARE THE REQUIREMENTS
1. Community Tax Certificate for the Current year
2. Any Valid Identification Card
DURATION
30 Minutes**
HOW TO AVAIL OF THE REGULAR SERVICES:
STEP
APPLICANT/CLIENT
1
SERVICE PROVIDER
TIME
FRAME**
Register with the public assistance desk in Public assistance desk in charge will
charge and inform the desk officer about the determine the qualification of the client and if 5 minutes
qualified, assist in the execution of the
legal document needed.
document.
Fill up the form and thereafter submit it back to Verify the contents of the legal documents
together with the clients residence 5 minutes
the public assistance desk in charge.
Certificate or any valid I.D.
Wait at the designated waiting area until your Turn over the legal document to the public
name is called by the Public Assistance Desk in attorney/officer-of-the-day
for
the 10 minutes
charge/
administration of oath.
END OF TRANSACTION
** Approximately
2. LEGAL COUNSELLING
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
8:00 A.M. to 5:00 P.M. without NOON BREAK
3 minutes
PERSON
ON CHARGE
Public
Assistance
Desk Officer
Public
Attorney/Officer
-of-the-Day
Public
Attorney/Officer
-of-the-Day
Clerk in charge
FEES
Free of
charge
under R.A.
No. 9406
FORM
NONE
SERVICE PROVIDER
Register with the public assistance desk in Public assistance desk in charge shall
initially interview the client, determine the
charge and get a route slip.
problem and provide the route slip.
TIME
FRAME**
5 minutes
Fill up the form and thereafter submit it back to Verify the contents of the route slip and
turn-over the route slip to the Public 5 minutes
the public assistance desk in charge.
Attorney-officer of the day for signature.
Wait at the designated waiting area until your Call the name of the client on a first come,
name is called by the Public Assistance Desk in first served basis and refer the same to the 5 minutes
public attorney/officer-of-the-day for the
charge/
legal advice/counseling.
When the clients name is called, approach the The public attorney/officer-of-the-day will
table of the Public Attorney-officer of the day for give legal advice/opinion to the client
immediately
legal advice/counseling
END OF TRANSACTION
PERSON
ON CHARGE
Public
Assistance
Desk in Charge
Public
Assistance
Desk in Charge
Public
Assistance
Desk in Charge
Public Attorney
Officer of the
day
FEES
Free of
charge
under R.A.
No. 9406
FORM
NONE
3.
MEDIATION/CONCILIATION SERVICES
SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday
8:00 A.M. to 5:00 P.M. without NOON BREAK
APPLICANT/CLIENT
SERVICE PROVIDER
Register with the public assistance desk in Public assistance desk in charge shall
charge and get a route slip.
initially interview the client, determine the
problem and provide the route slip.
Fill up the form and thereafter submit it back to Verify the contents of the route slip and
the public assistance desk in charge.
turn-over the route slip to the Public
Attorney-officer of the day for signature.
Wait at the designated waiting area until your Call the name of the client on a first
name is called by the Public Assistance Desk in come, first served basis and refer the
charge/
same to the public attorney/officer-of-theday for the legal advice/counseling.
When the clients name is called, approach the The public attorney/officer-of-the-day will
table of the Public Attorney-officer of the day for evaluate and determine if the legal
legal advice/counseling
problem is for proper mediation; If not
proper, prepare denial form; If proper for
mediation, prepare a letter invitation to
the adverse party.
Set the date for mediation/conciliation and
advice the client to appear during the
scheduled date. Dispose the case within
the month, after three unsuccessful
mediation/conciliation
sessions.
Otherwise, prepare the compromise
agreement/settlement
if
the
mediation/conciliation is successful.
END OF TRANSACTION
________________________________
** Approximately
TIME
FRAME**
5 minutes
5 minutes
5 minutes
PERSON
ON CHARGE
Public
Assistance
Desk in Charge
Public
Assistance
Desk in Charge
Public
Assistance
Desk in Charge
15 minutes
Public Attorney
Officer of the
day
30 days
Public Attorney
Officer of the
day
FEES
Free of
charge
under R.A.
No. 9406
FORM
Route
slip
APPLICANT/CLIENT
SERVICE PROVIDER
The duty of the inquest public attorney shall confer with the
client privately and inform his/her rights under the law in a
language or dialect known to him/her.
Sign the waiver only after being fully informed of After the execution of the waiver of Article 125 of the RPC,
the consequences thereof and is should be the inquest public attorney shall make the available
voluntary.
schedule in the preparation of the counter affidavit and that
of his/her witnesses, if there is any.
TIME
FRAME
**
PERSON
ON
CHARGE
FEES
FORM
2
minutes
Duty
Inquest
Public
Attorney
None
None
2-3
minutes
Duty
Inquest
Public
Attorney
None
None
2
minutes
Duty
Inquest
Public
Attorney
None
None
3
minutes
Duty
Inquest
Public
Attorney
None
None
3
minutes
Duty
Inquest
Public
None
None
Attorney
Appear before the assisting Public Attorney for Assist in the preparation of the counter affidavit of the
the preparation and execution of his counter- person undergoing inquest proceeding and that of his/her
affidavit and those of his witnesses.
witnesses if any, and submit the same with the Prosecution
Office.
END OF TRANSACTION
________________________________
** Approximately
FEEDBACK FORM
(Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box.
Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring I-tsek lamang ang kahong naayon.
COMPLIMENT
(Papuri)
COMPLAINT
SUGGESTION
(Reklamo)
(Mungkahi)
Name (OPTIONAL):_______________________________________________________
(Pangalan)
Office.Agency:_____________________________________________________
(Tanggapan/Ahensiya)
Address:_______________________________________________________________________________________________________________________________________
(Tirahan)
Contact No(s) (if any): ____________________________________________________
(Telepono)
Signature (Lagda):_______________________________________________________