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Bruce L.

Rothe
19767 ELIZABETH WAY Cell: (661) 313–2794 TEL: (661) 251-3137
SANTA CLARITA, CA 91351 EMAIL: brucerothe@aol.com FAX: (661) 298-9673
POSITION IN FRANCHISE SUPPORT AND / OR TRAINING & DEVELOPMENT

Outstanding Business Coach & “How To” Communicator


Detail-Results Oriented/Analytical/Multi-tasked & Well-Organized
Effective Presentation Skills/Articulate/Poised with Strong Motivational Skills
Calm/Levelheaded Executive – Developing Successful, Productive Restaurants
~ Great Leadership Skills/Build & Motivate Successful Restaurants ~
EXPERTISE
• Expert in Local Store Marketing • Training & Motivating Franchise Owners & Team Members
• P & L / Business Reviews • Expert in “ 4 - W a l l s ” M a r k e t i n g
• Developing & Leading Successful Teams • Ability to Identify & Convey Potential Problem Areas in Restaurants
• Create Effective Seminar Materials • Set Up & Train Successful, Productive Teams

ACCOMPLISHMENTS
Noted for Turning Non-Productive Restaurants Into ”Win-Win” Situation’s
Ensuring Restaurant’s Success through Franchise Operations Evaluation & Targeted Training & Motivation
30 Years of Restaurant Management & Training/Authored & Presented Company-wide Seminars & Training Programs
Developed/Implemented Numerous New Training Workbooks/Manuals/Corporate Manuals/Seminars & Videos
Officially Presided Over Grand Openings/Re-Openings – Best Noted as Top Evaluator & Troubleshooter
Team Leader for Chain Introduction of New Food Products/Implementation in Individual Restaurants
Worked Closely with Franchisees on all P & L Issues & Support Staff to Ensure Franchisees Success
Certified Instructor for Interaction Management and ServSafe Safe Food Handling Seminars
Integral Team Member in Development of Hazard Analysis Critical Control
Points (HACCP) Program for Sizzler Restaurants

CAREER
QUIZNOS SUB – MASTER LLC 10/02 – 04/09
Zone Director – Training [12/08 – 04/09]
[Region consists of California, Nevada, Arizona & Hawaii, 11 FBL’s, 13 RTRs/Mentors]
• Trained Mentors to train New and Existing Franchise Owners and Managers in Restaurant Operations.
Current Training programs included Certified Manager and ServSafe Programs. Conducted RTR
certifications and re-certifications as needed.
• Trained and facilitated event training including new product roll-outs and processes.
• Coordinated training and/or development workshops, initiated required communication concerning them
and maintained required documentation of completion as needed/requested by RVP for new or existing
Franchise Owners and Certified Managers.
• Supported the Area Director in the continuous improvement as a leader and developer of their Franchise
Owners.
• Gave performance feedback to Mentors, FBLs and also to the RVP/AD regularly.
• Actively supported the training and development roles of the Operations Team; suggested areas for
improvement and recommended solutions.
• Partnered with RVP, HR Manager and Implementation and Design Team to ensure alignment on initiatives.
Operations Excellence Leader [05/08 – 12/08]
[Region consists of Western Half of the United States, approximately 2000 restaurants, overseeing 15 Operation Excellent Specialists.]
• Developed, led and motivated a Team of Specialists to ensure credibility in the field and across the
brand.
• Provided Operations Excellence Specialists Team with a strong support system. Provided ongoing and
effective communication.
• Managed Scheduling Activities of Specialists to ensure the appropriate number of evaluations were
performed within the prescribed timelines.
• Provided Operations Excellence Director with feedback on signature insights within the system. Participated
in the annual evolution of the Operations Excellence process to ensure all opportunities are identified &
addressed.
• Produced Successful Restaurants by Role modeling “coaching for change” behaviors. Facilitated a
positive impact on every individual during every conversation and every visit.
• Maintained a well-calibrated team by conducting live training sessions with team members, including
Coaches, Peers and Director. Utilized reports to identify additional calibration opportunities. Targeted
opportunities through monthly calibration exercises.

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Bruce L. Rothe Page 2
QUIZNOS SUB – MASTER LLC – (continued)
Franchise Business Director [07/07 – 05/08] 10/02 – 04/09
[Region Consists of So. California Area, Approx. 450 Restaurants – Overseeing 10 Franchise Business Leaders]
• Directed the Franchise Business Leaders (FBL) Team in the Operational Support &
Provide Professional Business Guidance of Quiznos Restaurants within their Assigned Markets.
• Ensured that the FBL’s work together with the Franchise Owner (FO) and Quiznos
Team to help the Franchisee grow profitably, fund the future, and excite-the consumer through Operational
Excellence Standards.
• Directed the New Restaurant Opening Process as Managed by the FBL Team;
Working in Conjunction with Quiznos University. Manage the Pre-Opening Process with the Opening Project
Manager and Provide On-Site Training & Support with the Construction Team.
• Managed the New Restaurant Opening Process with the Transfer Team and the FBL
Team to ensure the selling Franchise Owner and the new Franchise Owner Buying the Restaurant are Prepared
for the Transfer, and Ensures the Franchise Business Leader Effectively Conducts In-Restaurant Training.
Franchise Consultant [04/05 – 07/07]
[Partnered with Franchise Owners to Ensure their Profitability in: Antelope Valley, Santa Clarita,
San Fernando Valley & downtown Los Angeles]
• Executed all New Product training / Rollouts / Operational / Marketing Support.
• Manage / Update New Restaurant Openings while Coordinating with the Pre-
Restaurant Opening Coordinator
& Regional Construction Manager.
• Completed Comprehensive P & L and LSM Reviews on all Restaurants Providing
Corrective Feedback.
• Manage Regional Training Restaurants Regional Training Managers & Quiznos
Training Processes to Ensure Learner Success Within District.

Regional Training Manager – National Training Team [10/02 – 04/05]


• Supervised 7 Plus Field Trainers for the Western Half of U.S.
[Western Region (Over 1500 Stores) Requires 80% Travel Time Annually]
• Hire/Developed/Motivated/Led/Managed & Directed the Field Trainers.
• Instructed the Field Trainers to Train Franchise Owners & Team Members in:
• Building Great Subs … Fast & Properly Trained for [LTO] Limited Time Only Subs.
• Test Team Members to Ensure Operational Efficiency in Preparation of latest LTO Subs.
• Ensured all Team Members are Trained on Latest Operational Updates out of Denver
Corporate Office.
• Ensured All LTO Materials are Installed & Displayed Properly.
• Ensured Quiznos “Brand” is Protected.
• Liaison to Field Trainers & Franchise Owners/Provide Assistance & Lifeline Between Field
& Corporate Office.
• Rated High in Franchise Owner Satisfaction Feedback & Performance.
SIZZLER USA RESTAURANTS, INC. 01/84 – 10/01
Franchise Market Manager [02/00 – 10/01]
Director - Operations Training [01/95 – 02/00]
Assistant to V. P. - Operations Support [08/92 – 01/95]
Area Development Manager/Special Projects [09/88 – 08/92]
General Manager [08/85 – 09/88]
Restaurant Manager [01/84 – 08/85]
McDONALD’S RESTAURANTS (Corporate & Franchise Stores) 10/78 – 06/82
[Worked all Positions from Crew Person to General Manager]

E D UC A T I O N
DEVELOPMENT DIMENSIONS INTERNATIONAL (D.D.I.) – Pennsylvania, PA 1992
Certified Instructor for Interaction Management Seminars
SIZZLER UNIVERSITY (Cal Poly) – Pomona, CA 1989
Trained in all Positions of Company Operations
SANTA MONICA COLLEGE – Santa Monica, CA 1980 – 1982
Emphasis in Business Management
ServSafe Certified
OTHER SKILLS
COMPUTER LITERATE – BASIC SKILLS INCLUDING
MS OUTLOOK/WORD/EXCEL/POWERPOINT AND INTERNET SAVVY

EXCELLENT REFERENCES FURNISHED UPON REQUEST