Arnold Perea

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Trane Learning Resources [learningresources@irco.com]

February-02-15 11:08 AM
aperea@bestclimateinc.com
Trane: Win a Ductless System, New Ductless eLearning, Spotlight on STA

Trane Learning Resources

Making learning and development more accessible

Learning Resources February 2015 News Letter

Featured in this Month's Issue
Win a Ductless System!

SkillSoft eLearning Courses

Trane Ductless Overview Course

Variable Speed eLearning Courses

Core Principles Courses Updated

STA Spotlight: HVAC Business

Doctor

NEW Ductless eLearning Course Available

Enter for a Chance to WIN a Trane 27 SEER Ductless System!
Complete the Trane Ductless Overview eLearning course offered on our Learning
Management System between now and March 6, 2015 to be entered to Win a Trane 27
SEER Mini-Split System! Limited to one entry per participant. With this Trane 27 SEER
Mini-Split System, the winner will receive one indoor unit, one outdoor unit, and one
remote control. Installation not included.
Log in to the Trane Learning Management System using your ComfortSite username and
welcome as the password. Search for Ductless.

Trane Ductless Overview eLearning Course

Are you interested in learning more about our Trane Ductless offering? Do you often
have customers who complain about inconsistent temperatures throughout their homes?
If you answered yes to either of these questions, we have a great course for you!
The NEW Trane Ductless Overview eLearning course has been added the Trane

Learning Management System and is accessible on Mobile devices and can be played
on multiple Internet browsers. This course is FREE to you and your employees.
Whatever their specific heating and cooling needs, people trust Trane to provide reliable,
efficient solutions. Trane Ductless Systems allow you to create a comfortable indoor
environment in spaces where adding ductwork might be impractical or too expensive, or
not as efficient as a ductless option. The objectives of this course are listed below.

After completing this course, you will be able to:

Describe the Ductless product offerings
available
Explain applications suitable for each
ductless product
Understand the warranties offered for
each ductless product

Log in to the Trane Learning Management System using your ComfortSite username and
welcome as the password. Search for Ductless.
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Core Principles Updated and NATE Approved

Core Principles eLearning Courses Have been Updated
Learning Resources has recently updated all of our Core Principle eLearning courses.
They are now accessible on Mobile devices and can be played on multiple Internet
Browsers on your computer.

The following Core Principle courses are NATE approved.

Core Principles: Air Volume Measurement; NATE ID # 1010-0014-1

Core Principles: Basic Cooling System Components; NATE ID # 1010-0029-1
Core Principles: Basic Heat Pump Operation; NATE ID # 1010-0031-1
Core Principles: Basic Refrigeration; NATE ID # 1010-0032-1
Core Principles: Basic Cooling System Operations; NATE ID # 1010-0030-1
Core Principles: Compressor Start Circuit; NATE ID # 1010-0015-1
Core Principles: Electronic Components; NATE ID # 1010-0016-1
Core Principles: Inductance and Capacitance; NATE ID # 1010-0017-1
Core Principles: Motors; NATE ID # 1010-0018-1
Core Principles: Ohms Law; NATE ID # 1010-0019-1

Core Principles: Properties of Air; NATE ID # 1010-0020-1

Core Principles: Schematics; NATE ID # 1010-0021-1
Core Principles: Superheat and Subcooling; NATE ID # 1010-0022-1
Core Principles: Three-Phase Line Voltage; NATE ID # 1010-0023-1
Core Principles: Transformers; NATE ID # 1010-0024-1
Core Principles: Watts Law; NATE ID # 1010-0025-1

These courses can be used in a variety of ways:

NATE Continuing Education

Stay fresh on the core principles used in the HVAC industry
Introduce a new technician, installer, RSP to the core principles
Prepare for in person technical training
Provide easy to access training to multiple technicians and installers

Typical Course Length: 1 hour

NATE ID # are listed above. To receive NATE credit, each user will need to submit their
printed completion certificates directly to NATE. If you have questions regarding NATE,
go to www.natex.org or call 877-420-6283.
Log in to the Trane Learning Management System using your ComfortSite username and
welcome as the password. Search for Core Principles.
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Spotlight on an STA: HVAC Business Doctor

HVAC Business Doctor - Strategic Training Ally

Visit HVAC Business Doctor's Website

Email HVAC Business Doctor
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SkillSoft eLearning Library Available for $75!

The SkillSoft eLearning Library includes over 2,000 Business Skills and Desktop Skills
courses. SkillSoft is an industry leader in providing eLearning courses to businesses
throughout the world.
With each SkillSoft Subscription ($75 per user), you will receive unlimited access to

thousands of SkillSoft courses offered on the Trane Learning Management System for
one full year from the date of activation. To download the full catalog of available
courses, click here or log in to ComfortSite > Training Center > SkillSoft Catalog.
Instructions for how to find the courses and buy the $75 one year subscription are here.
Examples of courses offered are below.

Sales Foundations (Great for RSPs and TMs)

Introduction to Sales
Developing Strong Customer Relationships
Don't Only Go for the Big Fish
Solution Selling: Mastering the Essentials
Connecting Customers and Solutions
Essential Selling Skills: Closing the Sale

Customer Service (Great for All Who Interact with Customers)

Customer Interactions
Communication Skills
Conflict, Stress and Time Management
Customer Service in the Field
Customer Service over the Phone
The Angry Caller: What's Your Plan?
Identifying and Managing Customer Expectations

Business Planning (Great for Business Owners and Managers)

The Voice of Leadership: Inspirational Leadership

Leadership Essentials: Motivating Employees
Creating and Maintaining a Positive Work Envrionment
The Benefits and Challenges of Engaging Employees
Establishing the Conditions for a Learning Culture
Setting and Managing Priorities within the Organization: Mission and Goals
Giving Feedback
Managing Effective Business Meetings
Employee Engagement
Organizational Budgeting Activities and the Master Budget
Planning and Preparing an Operating Budget
Marketing Essentials: Introduction to Marketing

Log in to the Trane Learning Management System and search for courses under the
category Business Skills.

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Need Training for Variable Speed?

Variable Speed Outdoor Product Sales & Technical eLearning

Are you still in need of training for our XV20i and XV18 Variable Speed Outdoor
Units? Good news, we have two online courses that are perfect for those with busy
schedules. These courses are accessible on our Learning Management System 24 hours
a day, 7 days a week.

Trane TruComfort Variable Speed Sales

In this course, you will learn the features and benefits
of the TruComfort Variable Speed Outdoor
Equipment as well as how to explain how variable
speed works with zoning and the XL950 control.
After completing this course, you will be able to:

Describe the benefits and features of

TruComfort Variable Speed Outdoor Equipment
Explain how variable speed works with zoning
Explain how variable speed works with the XL950 control and Nexia
Identify the steps in the variable speed warranty return process

Variable Speed Outdoor Product

Technical
In this 6 module course, we will cover the following
topics:

Safety
Equipment Selection
Installation Basics
Communicating System Basics
Overview of the IVSC (Integrated Variable
Speed Control)
Overview of the CDA (Communicating Display Assembly)
System Start Up & Commission
Sequence of Operations
Alerts & Troubleshooting
Warranty Repair Process for the IVSC
Software Upgrades

Course Length: 8 hours

NATE ID # 1010-0066
These eLearning modules were created to support the Variable Speed Outdoor Product
launch. They can be used in a variety of ways:

Stay fresh on your training

Prepare for your in person training
Provide a better understanding of the product
Provide training to multiple technicians and installers
NATE Continuing Education

Log in to the Trane Learning Management System and search for Variable Speed.
Contact your local Distributor or DSO to understand the requirements to sell
Variable Speed Outdoor products in your local market.

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How To Log In to the LMS

How Do I Log In to the Trane Learning Managment System?
Log in to ComfortSite and select Training Center from the left menu. To be
automatically signed in to the LMS, click the Trane LMS - Single Sign On link. A user
guide is also available for download on the Training Center page on ComfortSite or
click here.
Log in to www.tranelearningresources.com and enter your ComfortSite username and
welcome as your password. You can update the password once you have logged in.
Enter the name of the course you would like to play in the Search field on the home page.
Having trouble logging in? Email us at learningresources@irco.com.
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