Michael R.

Young

1501 Post Road Rutland, VT 05701

(802)773-0982

youngmike50@gmail.com

Accomplished professional with over 25 years experience in IS/IT field, including project management, software
development, system implementation, integration and administration, and data center operations management.

Excel in team collaboration and creative solution brainstorming. Superior analytical and problem solving skills.
Strong interpersonal, written and verbal communication skills.

Technical Skills Summary:

Hardware: IBM iSeries, AS/400, PC's.

OS: OS400, i5/OS, Windows XP Pro.

Languages: ILE RPG, CL, SQL, DDS.

Software: JDE World, Kronos Time Gathering, Soft-Pak, Kubra e-commerce.

Other: Lotus Notes/Domino, IBM Query, IQ Query, HMC, Spyview Document Management, Turnover CMS,
Messenger Console/Plus, Crystal Reports, Look Software , DBU, PeekPlus, DTS packages, Visio, MS Project,
Word, Excel.

Professional Experience:

Casella Waste Systems Inc., Rutland, VT

Sr. Technical Support Specialist 3/2000 – 1/2010

• Write original RPGLE/CLP programs and/or modify existing programs in support of ongoing
enhancements to all software applications on the iSeries.
• Participate in quarterly internal IT audits and semi-annual external IT audits, providing evidence of SOX
compliance for security and change management controls.
• Perform all OS release and PTF package upgrades on the iSeries.
• Monitor and administer all security related activities on the iSeries including security related system values
and user profile settings for 1,000 + users.
• Implement all work management tasks on the iSeries including subsystem, job queue, system values, output
queue and job scheduler setups.
• Collect and analyze performance statistics on an ongoing basis, and make any necessary adjustments to
optimize performance on the iSeries.
• Author technical and end user documentation for various software applications on an ongoing basis.
 Michael R. Young

Professional Experience:

Casella Waste Systems Inc., Rutland, VT

Sr. Technical Support Specialist (Continued)

• Perform periodic disaster recovery/business continuity testing at remote DR sites.

• Maintain and refresh all application software test environments on a periodic basis.
• Download, format, and transmit all customer statements, invoices, reminders, and collection letters to
outsourcing company.
• Negotiate and implement software vendor maintenance support contracts.

Vector New England Inc., Colchester, VT

Consultant. 8/1998 – 2/2000

• Perform new AS/400 hardware and software installations at client sites.

• Perform and analyze AS/400 system and security audits for client sites.
• Write RPGLE/CLP programs for client sites.

American Skiing Co. Inc., Killington, VT

Computer Operations Manager 3/1983 – 7/1998

• Supervise computer operator staff in 7 day/week. 24 hr/day data center.

• Oversee all activities related to data center operations.

Education:

BS in Mathematics with Statistics concentration. University of Vermont

Certifications:

IBM certified in OS/400 and Client Access.

NGS Interactive Query Advanced User.

Softlanding Turnover Administrator, Programmer.

Rockhurst Project Management.