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Besterfield, Quality Control
11.
The majority of advertisers appeal the public
on thebasis of which of the following?
Quality of product
Quality of staf
Inferiority of product
Inferiority of service
12.
Which of the following models value
stability?
Organism model
Mechanistic model
Cultural model
Total Quality model
13.
What is the relationship between Ishikawa
and Deming?
Son and father
Nephew and uncle
Student and teacher
Grandson and grandfather
14.
Which of the following was developed by
Motorola to improve its processes by minimizing
defects?
ISO 9000
Six sigma
QS 9000
TQM
15.
What was the primary concern of managers
during 1980s?
Detection
Strategic impact
Control
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Master of Engineering Manufacturing Management
Coordination
16.
You can ask direct questions to quiet people
and try to control talkative people", for which of
the following purpose?
Mobilizing the group
Keeping the group focused
Restating purpose
Starting punctually
17.
Some organizations emphasizes the use of
quality tools but failed to do which of the
following?
Focus on what is truly important to the
distributors
Incorporate continuous improvement efforts
Make fundamental changes in their processes and
culture
Focus on what is truly important to the customer
18.
Learn how to tell when nothing can be
gained from further discussion. This refers to
which of the following discussion skills in
meetings?
Acting as gatekeepers
Closing the discussion
Asking for clarification
Testing for consensus
19.
Which of the following models has the
viewpoint that change and learning are valued in
themselves?
Organism mode
Mechanistic model
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Master of Engineering Manufacturing Management
Cultural model
Total Quality model
20.
Marketing research carried out to know
whether the particular area should be covered in
this course. What the course instructor should
develop?
The course meeting requirements of the
university
The course meeting requirements of the
instructor
The course meeting requirements of the students
The course meeting requirements of the
bookseller
21.
Which of the following statements is TRUE
about Demings philosophy?
It is based on improving products and services by
reducing uncertainty and variability in the design
and manufacturing processes
Quality is either or not present in the whole
organization; that quality is the
responsibility of everyone in the
organization
Increasing conformance to specifications through
elimination of defects, supported extensively by
statistical tools for analysis
Increasing loss, for the producer, the customer,
and society, associated with increasing variability
from a target value
22.
All of the following are the elements of a
TQM system EXCEPT:
Leadership
Communications
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Master of Engineering Manufacturing Management
Measurement
Detentions
23.
The standards for output based on quality
and customer- service requirements that originate
at the organizational and process levels include
requirements for all of the following EXCEPT:
Accuracy
Innovation
Timeliness
Turnover
24.
Decreases
Increases
Neutralizes
26.
________ refers to general processes of
improvement and
encompasses discontinuous improvements
Continuous improvement
Continual improvement
Constant improvement
Consecutive improvement
27.
Prevention costs
Appraisal costs
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Master of Engineering Manufacturing Management
Failure costs
All of the given options
28.
the job characteristic of quality professionals
is:
Educating others
Achieving personal targets
Consultative work with other departments
None of the above
29.
Why the factory managers created
inspection departments?
To keep defective products aside, ensuring
they do not reach the customers
To ensure quantity of goods/services
To count, grade, and rework
All of the above
30.
F. W. Taylor
Joseph M. Juran
Philip Crosby
Walter Shewhart
31.
Profit of quality
Defects of quality
Quality of product
Cost of quality
32.
33.
37.
Nonconformance is an expense of
Profit of quality
Defects of quality
Quality of product
Cost of quality
38.
Quality Assurance
Quality Control
Quality Planning
Quality Review
D. a and b
E. all of the above
51. What percentage of sales is estimated to be the
cost of non-quality?
A. 3-5%
B. 12-20%
C. 30-40%
D. 6-8%
52. A series of consecutive points on the same side of
the average is called:
A. Run
B. Trend
C. Outliers
D. Cycle
53. Which of the following statements concerning
acceptance sampling is false?
A. Used when expensive and time-consuming to test
the product 100%.
B. The number of allowable defects before lot is
rejected is predetermined.
C. Inspection and test standards must be established
to ensure that procedures can adequately determine
conformance and nonconformance.
D. If the number of defects found in the sample
exceeds the predetermined amount, the entire lot is
rejected.
E. All of the above are true
54. 80% of the problems are found in 20% of the work
is a concept of:
A. Edward Deming
B. Philip Crosby
C. Juran
D. Pareto
D. conformance analysis
E. systems analysis
92. Which of the following best characterizes the
results of an increase in quality?
A. increased productivity, increased costeffectiveness, and decreased cost risk
B. reduced productivity and no change to costefectiveness or cost risk
C. reduced productivity and an increase in overall
product or service cost
D. increased productivity and cost-efectiveness
E. increased productivity, decreased cost-efectiveness
and increased cost risk
93. Which of the following statements regarding
quality is false?
A. Quality improvements depends upon better
definition and increased awareness of the
requirements specifications
B. Future gains in quality will often rely on
advanced technology
C. Recognition of key actions required of each team
member is necessary to meet quality objectives
D. Computer-aided design systems can improve
quality, but only a the expense of an increase in the
cost of design
E. A and C
94. You are sampling items from a batch and plotting
the results on a control chart. how will an increase in
the number of items sample afect the value of the
standard deviation used to set the control limit?
A. increase it
B. decrease it
C. no efect on it
D. first increase it, then decrease it
E. first decrease it, then increase it
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Master of Engineering Manufacturing Management
C. histograms
D. Pareto chart
E. run chart
115 From the project manager's perspective, quality
management is __________ limited to assessing the
attributes of the tools provided to do the work.
A. always
B. usually
C. not
D. seldom
E. intermittently
116 The primary responsibility for establishing design
and test specifications should rest with
A. senior management
B. procurement or purchasing
C. engineering
D. manufacturing
E. quality control
117 Which of the following is least likely to contribute
to developing an efective project team supportive of
quality?
A. Commitment to the project
B. Team member flexibility
C. Frequent turnover of personnel
D. Team interest in workmanship
E. Clearly defined goals
118 Primary responsibility for quality management in
the project rests with the:
A. project engineer
B. purchasing agent
C. quality manager
D. project manager
E. company president
119 The ISO 9000 series is:
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Master of Engineering Manufacturing Management
B. early correction
C. late detection
D. late correction
E. prevention
137. The cost of quality is needed to identify
opportunities for improvement. The cost of quality is,
therefore, defined as the dollar value associated with
__________.
A. producing a product that meets the requirement
B. nonconformance to the requirement
C. any cost for quality personnel and tools
D. any extra cost to hire a quality consultant
E. all extra eforts to implement a quality program
138. In a project, the common parameters are cost,
schedule, and quality. In relationship to the others,
quality should be ranked __________.
A. first as the prime driver for a project
B. second behind cost but ahead of schedule
C. second behind schedule but ahead of cost
D. equal to cost and schedule
E. third behind cost and schedule
139. When errors that afect quality are discovered,
the procedure to improve the situation should be to
__________.
A. identify the specific error
B. correct the specific error
C. determine the root causes of the error
D. correct the root cause of the error
E. all of the above
140. A quality audit is a powerful tool in any quality
improvement program. For a project that is starting a
quality improvement program, the initial audit is used
to __________.
A. identify all the faculty work that has been
completed
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Master of Engineering Manufacturing Management
D. checking dimensions
E. witnessing destructive and nondestructive
tests
159. The inspection of the project through the
implementation phase is critical to ensure that quality
standards are being met. The use of vendors is most
often required to obtain critical materials,
components, or sub-assemblies. To determine a
vendor's capabilities to produce to the specifications, a
"shop survey" or audit of the vendor may be required.
The areas for the audit should include __________.
A. facilities and shop space
B. experience and capability with similar work
C. quality assurance an control procedures
D. organization and quality of work in process
E. all of the above
160. The quality program may include the requirement
for "witnessed inspections" of critical items for the
project. When a subcontractor or vendor is to conduct
a destructive test, the project
manager must ensure the test is validated (witnessed)
by a qualified member of his team. The purchase order
or contract should contain a statement that requires
the subcontractor or vendor
performing the test to __________.
A. give a 30-day notice of when the test will be
conducted and to provide a certificate of completion
within seven days following the test
B. notify the project manager, in writing, of the
date and time for witnessing the test
C. retain the residue of the item destroyed for a period
of one year following completion of the project
D. have present at the test at least three independent
sources (individuals) who are qualified in destructive
testing procedures
Part II
True/False questions
1. The very purpose of organizations is to meet
customer needs and satisfy their expectations.
TRUE/FALSE
2. Process improvement is the foundation on which
customer satisfaction is built. TRUE/FALSE
3. With TQM, the worker is viewed as a source of
process improvement. TRUE/FALSE
4. The commitment to data-based decision making
implies a need to train all employees in the
appropriate use of statistics. TRUE/FALSE
5. In the holistic approach to problem solving, complex
problems are broken down into independent sub
problems. TRUE/FALSE
6. TQM focuses on acceptability. TRUE/FALSE
7. TQM focuses on short-term financial performance.
TRUE/FALSE
8. TQM seeks proactive solutions for customers
TRUE/FALSE
9. Japanese managers tend to place greater emphasis
on long-term market share. TRUE/FALSE