ASSIGNMENT-C(Total 40 Questions)

1. While evaluating the quality of a product, aesthetics meansThe style and

designing of the product
2. Quality Circle is a A team of volunteer group composed of employees or
workers or trainees (or even students) who meet to talk about workplace
improvement and quality management in the organization
3. The concept of quality trilogy which mention quality management as quality
planning, quality control and quality improvement is given by Juran
4. The concept Quality is Free is given by Crosby
5. The concept of quality loss function is given by Tagichi.
6. Theory of profound knowledge is stated byDeming.
7. Quality mgt deals with establishing standard and following them.
8. Flow chart or diagram isplotting the data collected from a process for
analysis.
9. QFD is a technique ofto gather the voice of customer and converting it into
actual product to satisfy them.
10. Supplier partnering is a process to share gains and profits with the supplier.
11. The method of handle change in an org: during implementation of TQM are
communicate,empathize and support,
12. Motion study involvessystematic processes to analyse the movement of
material in a process
13. Work measurement is all the above.
14. Ergonomics deals with --it analyze the people interaction in the org :)
15. Work system is--(a> set of steps that have to be undertaken by a person to
perform a task
16. Lot acceptance sampling plan is a method ---a technique by which using
sampling acceptance or rejection of lo t is being decided,
17. For variable data the control chart which is made x bar
18. For defectives when sample size n is constant the----------?(a> p,
19. For defects when sample size nis variable then ---------control chart is
prepared? x bar R)
20. KANBAN is -(a> it is the system to use visual signals to control the
movement of materials between the different process and work centre
21. Poka yoke can be defined as b> a system that either prevents a mistake from
being made or makes the mistake obvious at a glance ,
22. KAIZEN is,c>it is the process of continuous improvement in small
increments that make the process more efficient,effective under control
and adaptable,
23. (N,n,c) sampling plan is used for LASP,here,c is acceptance no)
24. Check sheet is a quality tool in which ----------?(a> the frequency and type of an
occurrence is recorded.
25. Fish bone diagram is a quality improvement tool where through graphical
representation of cause and effect relationship of different events are
analysed,

26. KJ diagram is-is a tool to organize a large no: of ideas or views to discover
meaningful groups based on some relavent relationship,
27. TREE DIAGRAM --------?(a>is an analytical tool used in quality mgt for
planning devising solutions and for better decision making ,
28. ARROW diagram---------the diagram which represent a work system and
their relations with each other with the help of arrows)
29. PDPC means-----?(a> product design process control)
30. Voice of customer meansd>all the above)
31. The concurrent engineering give the ability to the org: to find out the better
alternatives for producing the product)
32. Fault Tree analysis --------?(a>is a graphical technique used to determine in
advance the list of undesirable events that design team must take care of
to avoid any failure which can result into an undesirable out come,
33. Benchmarking is a processto set standards for each process which has to be
achieved by the process owner,
34. Value engineering a process-------/(a> a method of improving the value of
product or service by finding alternatives ways and inputs available at lower
cost )
35. For total quality mgt which of the following is not true?,b>it is a system
dependent approach and hence doesnt require much participation of
people ,
36. Re-engineering is a process of-------?(a>redesigning the business
processes ,associated systems and organizational structures to achieve a
dramatic improvement in business performance.
37. NC in iso means,non conformas,
38. Surveillance audit c>conducted by certifying body to see whether the
standard are being followed.
39. MBNQA awards meansMalcombaldrige quality award,
40. Internal benchmarkingto adapt the best
practices from the same
oraganisation,

1. A
2. A
3. C
4. A
5. A
6. B
7. B
8. C
9. C
10. C
11. A
12. A

13. D
14. D
15. C
16. C
17. C
18. C
19. A
20. C
21. B
22. C
23. A
24. B
25. D
26. A
27. D
28. A
29. B
30. D
31. B
32. A
33. A
34. B
35. B
36. B
37. D
38. A
39. B
40. C