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Contents
1. Flow Chart for using this toolkit
2. Tool 1 - Introduction - Where to Start
3. Tool 2 - Service User Survey How can we serve you better?
4. Tool 3 - Staff Self-Assessment Exercise - Manager Guidance
5. Tool 4 - Staff Supervision TNA Template
6. Tool 5 - TNA Toolkit: Training Needs Summary Table
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TOOL 2
HOW CAN WE SERVE YOU BETTER?
Your customers
Your team 1
TOOL 4
STAFF SUPERVISION TEMPLATE
Your team 2
Manager
TOOL 5
TRAINING NEEDS SUMMARY
A summary of the needs you have identified and the numbers
of staff who need this development.
Manager
WHAT NEXT?
The information you have gathered and the decisions you
have made now need to be turned into a training plan with
timescales and allocated funding.
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To find out what the skills gaps are within your staff this helps their
development and is a key aspect of retaining quality staff.
To ensure that service users needs are being fully supported and their
quality of life remains high as their needs and wants change.
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You completed an
action plan at the end
of your last workforce
plan. Did this involve any
training that your team
needed? Has this been
achieved? If not, it
needs to be considered
in your training needs for
the coming year.
All your training and development must support the organisational business plan.
Make sure what you are planning matches with the direction the company is
going in. This will ensure that you get access to budgets to make the training
happen.
Yes / No
We would like to find out what you think are the gaps in our staffs knowledge and
skills so that we can make sure they get the training they need to support you in
the best way possible.
Please answer the following questions as fully as you can. We welcome any
feedback you give so we can continue to improve our services to you.
1. Do you have the support to do everything you want, when you want to do
it? (please tick)
A
B
C
D
E
Tick
below
A
Do more things on my
own
Id like to do more.
(please complete this
sentence)
Id like to do LESS....
E
F
J
K
L
A
B
C
D
E
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Part 2 Training
completed to date
Part 3 Upcoming
training
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Part 4 Discussing
service user needs
and wants
Part 5 Future
Development
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Source of Input
Recommendations
Organisational
Business Plan any
context or plans that are
relevant to training and
development of staff
Changes in your
Sector what is
happening in the wider
context, e.g. nationally?
1.
2.
3.
1.
2.
3.
Most recent
Workforce Plan
actions (related to
training)
1.
(Date: .....................)
3.
2.
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