PAULINA MAKRILLOS

www.linkedin.com/pub/paulina-makrillos Brooklyn, NY 11209 917-345-2367 pmakrillos@gmail.com

QUALITY TESTING COMPLIANCE OFFICER

Results driven Senior Quality Assurance Officer with an impeccable record of analyzing, investigating and
escalating data to mitigate risk and adhere to regulatory requirements in the Financial Services Industry. Self
directed professional with expertise in audit/compliance, research analysis and issue resolution. Successfully
implemented Know Your Customer (KYC) programs to conform to risk management standards. Demonstrated
knowledge in KYC, AML Compliance and Sanctions backgrounds. Highly skilled in screening for Negative
Media and PEPS with proven success in AML/SAR/Fraud Investigations, USA Patriot Act, BSA and IA Act.

CORE COMPETENCIES
Audit/Compliance
SAR/AML Investigations
Training & Coaching

Quality Controls & Accuracy

Knowledge of Red Flags

KYC & Due Diligence

Risk/Project Management

Capital Markets/Asset Management

Broker Dealer/Investment Advisory

PROFESSIONAL HISTORY
JPMORGAN CHASE & CO., Brooklyn, NY
2013 - Present
Global Quality Testing Compliance Officer, (August, 2014- Present)
Worked closely with the Anti-Money Laundering (AML) Program Management Office, Global Financial
Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track
issues, and develop controls to sustain improvements.
Reviewed and supervised work performed by QT Compliance Analyst to ensure adherence to QT
policies and procedures. Assisted in the preparation of metric and analytic reporting.
Conducted testing to ensure AML Alert Operations and Client List Screening units were conducting
high quality alert analysis in an accurate manner against internal standards and regulatory guidelines.
Identified trends and quality testing observations and effectively reported metrics to senior
management. Provided feedback/recommendations to further assist in the efficiency of the QT Team.
Participated in the development of goals and execution of strategies within the department.
Collaborated with internal business partners on special ad-hoc projects, which included age defect
reports, training modules, monthly decks.

Senior Compliance Officer, (August, 2013- February, 2014)

Performed alert reviews of bank transactions to identify potentially suspicious activity useful for law
enforcement and account escalations. Collected data, including alert, investigation, SAR history, KYC
information and transaction data. Reviewed and analyzed data to determine cause to escalate or resolve.
Performed screening for OFAC hits, FinCEN, Negative Media, PEP and IP address monitoring.
Analyzed large amounts of data, deciphered higher risk attributes, and appropriate disposition,
utilizing analytical skills and research results.
Documented all data relative to alerts and escalations, including supporting data, analysis and
reasoning for disposition in a timely manner.
Applied principles of AML Typologies and Red Flags to disposition alerts.
Heavily involved with case creation analysis and alert management reporting.
Strong understanding of regulatory concepts including BSA, OFAC and USA Patriot Act principles.

PAULINA MAKRILLOS

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BNY MELLON BANK, New York, NY

2012 - 2013
Senior FMTS Project Manager
Performed quality assurance (QA) for all Corporate Trust Business Customer Profiles (BCPs).
Conducted due diligence searches on clients, their owners and managers, with emphasis on verifying all
clients regardless of AML risk rating and complexity with minimal to no oversight.
Updated and advised the Relationship Managers on current KYC policies in effect.
Maintained and completed KYC files assigned on a timely basis; managed various daily, weekly and
monthly metric reports (New clients, NRD, Docs deficiency, etc.).
Performed due diligence on clients and liaise with Relationship Managers to resolve KYC issues.
Selected by management to work on special projects, such as CPs, New Clients and Renewals.
Performed QA of BCPs prepared by other team members.

SMBC CAPITAL MARKETS, INC., New York, NY

2007 - 2012
Senior Compliance / KYC Analyst
Provided visionary leadership and oversight in the introduction and implementation of an enhanced due
diligence KYC system with the collaboration of the Compliance Group. Responsible for KYC inquiries and
complex problem resolution, which included training and support of field, auditors and regulators.
Elevated the status of the firms yearly regulatory audits due to evolving and competitive KYC system.
Collaborated with Compliance and IT Systems on upgrades to current AML and OFAC systems,
pursuant to current regulations. Monitored the KYC provided by marketers and reviewed AML and
OFAC Risk Assessments for each business sector.
Assisted Compliance and Operations in development of Compliance and Operations Manuals and
Supervisory Procedures as related to the KYC function. Assisted with the resolution of KYC issues
raised by regulators and auditors during the review process; implemented any necessary changes.
Knowledge of new regulatory initiatives that affected the Front Office such as Dodd Frank, Finra 2111
Suitability Act, FATCA, BSA, USA Patriot Act, Finra Rule 3310 and Third EU AML Directive.
Knowledge of UK and Japanese FSA requirements and MiFID as required by JMSLG and UK FSA.
Consideration and application of JMSLG regulations as they relate to the London Client Base.
Knowledge of CIP and SARS reporting and enhanced monitoring of PEPS.
Comprehensive knowledge of KYC process and understanding of Investment Banking practices,
including derivative products, secondary markets and underwriting deals.
Conducted Risk Ratings and background searches for due diligence using Bridger and Google
Negative News search for pre trade requirements. Monitored 30-day extension activity to ensure
cases remained AML Compliant, monitored USA Patriot Certificates and verified USA PA Certificates.
Managed as many as four employees and responsible for initial KYC training and implementation of
KYC standards. Responsible for the training of New Business Marketers.

EDUCATION
KINGSBOROUGH COMMUNITY COLLEGE, Brooklyn, NY
Associates of Science Degree in Business, Management & Finance
Member of ACAMS

TECHNICAL SKILLS
Microsoft Office, Bloomberg, OneSource, Bankers Almanac, LexisNexis, Markit, Google. Worked with
Halo, Fortent, FSD, SharePoint and Portfolio Analyzer. Familiarity with Lotus Notes and Outlook email
systems as well as ILX, ADP, Goldtier (back office systems).

Bilingual- Fluent in Greek and some French