PEOPLE-CENTRED DESIGN

SMART SPACE

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Boston
New York
Chicago
Los Angeles
San Francisco

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Belfast
Bath
Birmingham
London

Glasgow
Edinburgh
Manchester
Leeds

Berlin
Copenhagen
Milan
Moscow
Munich
Warsaw

Jeddah
Riyadh
Kuwait
Abu Dhabi
Dubai
Qatar

Kuala Lumpur
Beijing
Hong Kong
Mumbai

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We like working with architects and

constructors to realise great buildings.

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But what makes a building great?

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W H AT M A K E S S OME B U I L D I N G S TICK ?

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W H AT M A K E S S OME B U I L D I N G S TICK ?

Is it about the efficiency,

effectiveness or experience?

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W H AT M A K E S S OME B U I L D I N G S FAIL ?

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W H AT W E N T WRONG H E R E ?

Can we predict this?

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C A N YO U P R E D I C T T H E F U T U R E ?

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Guys & St Thomas Cancer Hospital

Lets model a day in life

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Guys Cancer Hospital

FA C TO R S T H AT C O N T R O L T H E O U TC O M E

Efficiency

Space

Effectiveness

+
People
Activity | Behaviour

Experience
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Processes

S M A RT SPACE
People Centred Design
2003

2006

Stadia

Rail

Aviation

Cities

Crowd

Edu

Theatre

Museum

People

Hajj Terminal
KAIA Airport Jeddah

Retail

Office

People +
Process

GSK House

Ascot Racecourse
Thomas Deacon Academy

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2012

2009

2015

Labs

Health

Logistics

People +
Process + Logistics

Royal United Hospital

Pharmacy Department

Can we guess how close this rendering is to reality?

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People centred design Makkah

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London City Airport

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We dont design urban realms, sports stadia

and airports without a virtual modelling and
validation of peoples experience.
Why not design every hospital this way?

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M O D E L L I N G A P P R OAC H

Identify
scenarios

Gather
data

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Static analysis

Dynamic
modelling

Test
options

KPIs that define the success of the hospital

Holistic performance measure of the hospital
Efficiency
Operational
efficiency

Utilisation

Waiting room
utilisation
Cost per
patient

# activities
per day

Waste &
water

Clinic room
utilisation

Staff & equipment

utilisation

Cost

# patients
per day

Energy
consumption

Equipment &
material costs
Heat

FM
costs

Effectiveness

Electricity
# waiting list
breaches

Office utilisation

Logistics
of people,
Variation in
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services, waste,
activity &
equipment
clinics

Clinical
outcomes

Effective
use of staff
time

Recovery times

Effective
use of
patient time

% staff time
clinical vs. admin

# preventable
readmissions
% of surgeries
aborted

Waiting times

% patient time
waiting vs. clinical
Risk of infection
Efficacy of
treatment

Journey times

Experience
Patient
experience

Visitor
experience

Walking
distances

Staff
experience

Communication

Stress
levels

Accessibility

Daylight
levels

Density

Physical
environment

Quality of
information

Views

Safety
Comfort
Navigation

Circulation

Access to
green spaces

Noise
levels

Temperature

Staff:Patient

Privacy

S U CC E S S PA R A M E T E R S

Efficiency

Bottlenecks

Journey times

Capacities

Waiting time

Conflicts

Walking distance

Potential queues

Static analysis and Dynamic simulations are used to evaluate, optioneer, and

optimise the performance of workspaces with respect to the above parameters.

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MODELLING SCENARIOS

Queens Hospital, Romford

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S E N S I N G T H E H U M A N B E H AV I O U R

SMART Counter

Bluetooth Counter

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M A P P I N G PAT I E N T F LO W S

Toilets

Waiting

Caf

Self service

Waiting

Reception

Lifts

Guys Cancer Hospital

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M O D E L L I N G A D AY I N L I F E O F T H E H O S P I TA L

Royal National Orthopaedic Hospital: Mapping of diverse patient, staff,

visitors, beds and FM flows to optimise corridor widths, bed-lift sizing, visitor
lift sizing, stairs, and communal areas.
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M O D E L L I N G D AY I N L I F E O F T H E H O S P I TA L

Guys Cancer Hospital

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W H AT S H O U L D G O W H E R E ?

Guys Cancer Hospital

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DESIGN OPTIONEERING
Base Case
Servery in proposed location

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Option 1
Servery moves back 1.2m

Guys Cancer Hospital

Option 2
Servery swaps with Retail

OP TI ONE E R A N D D E V E LO P E FFE CTIVE DE SIGN

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SmartSpaceAnalyser

R A P I D M AS TE R P L ANNING

SmartSpaceAnalyser
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B I M I N T E G R AT E D D E S I G N O P T I O N E E R I N G

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SmartMove

PROCESS OPTIONEERING
Waiting

Register

Beds

Tests

Triage

Doctor

Tests

Triage process

RAT process
Register

Waiting

Tests

Doctor

Beds

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Queens Hospital A&E (ED)

PROCESS OPTIONEERING
Waiting

Register

Beds

Tests

Triage

Doctor

Tests

Triage process

RAT process
Register

Waiting

Tests

Doctor

Beds

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Waiting
Time

Waiting
space

Bed
space

Doctors
time

Stress/

O P E R AT I O N A L E F F E C T I V E N E S S

Camera 1

Camera 2

09:49:04

09:49:08

Camera 1

Camera 3

09:48:20
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RUH Pharmacy Department

09:51:27

R U H P H A R M AC Y

Existing layout
0

Original proposal
0

10

40m

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10 40m

Final proposal

I N T E L L I G E N T U S E O F S PAC E

Royal United Hospital, Bath

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Gastro

Opthalmalogy

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Pain

Were too
busy!
Need more
space!!

Diabetes

Royal United Hospital, Bath

Historical data

This is an animation. Run the

presentation in slide-show
mode to see the animation.

Automated technologies
for capturing data
Site visits, staff
interviews and surveys

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Royal United Hospital, Bath

Royal United Hospital, Bath

Average 34% observed utilisation during peak

Average 16% observed utilisation during off peak

Waiting room usage Max. no. people

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INFORM DESIGN BRIEF

This is an animation. Run the

presentation in slide-show
mode to see the animation.

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Monitoring intuitive dashboards for realtime data visualisation

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SmartViz

www.smart-viz.com

S M A R T T E C H N O LO G I E S

SmartViz
Visualisation of performance

operation

construct

feasibility

Smart
Space

design
SmartCounter
Sensing / tracking
Video analytics, Wifi, RFID...

SmartPlanner
Site selection, massing and
space planning

concept

SmartSpaceAnalyser
Rapid assessments, real-time
optioneering
SmartMove
Capacity checks and
bottlenecks

COPYRIGHT 1976-2014 BUROHAPPOLD ENGINEERING. ALL RIGHTS RESERVED

We dont design urban realms, sports stadia

and airports without a virtual modelling and
validation of peoples experience.
Why not design every hospital this way?

COPYRIGHT 1976-2014 BUROHAPPOLD ENGINEERING. ALL RIGHTS RESERVED

SMART SPACE
s m a r t .b uro h a ppo ld.co m
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