DAVID WILLIAMS

803 Foxridge Drive Arlington, Texas 76017

817-939-6910
E-mail: davidwdw1@sbcglobal.net

CAREER OBJECTIVE
Experienced professional with extensive background in:
Management, Field Service Customer Service and Technical Support in search of a career
with a progressive forward looking customer service oriented company looking for real world
solutions.
SUMMARY OF QUALIFICATIONS
Staff Motivation Problem Resolution Human Relations
Technical Support Time Management Customer Service
Problem Identification Detail Oriented Virtual Remote

PROFESSIONAL EXPERIENCE
BOWE BELL + HOWELL, Irving, Texas (12/2004 – 2008
Project Service Manager
Subject Matter Expert
• Developed Quick Reference Guides and Training and Parts Manuals.
• Liaison between company, client, technical, and executive management teams.
• Developed advanced training course with emphasis on customer service, safety, cost
efficiency, and preventive maintenance.
• Interviewed, hired, trained, supervised, and conducted performance reviews for all
electronic technicians.
• Traveled extensively on short notice throughout the United States, administering remote
and on-site technical support on a 24/7 basis to resolve Customer and Service-related
issues and ensure maximum system uptime.
• Managed inventory and source consumables and high use parts as a portion of continuing
cost cutting efforts.

Siemens ElectroCom (1/1990 – 5/2002)

Eastern Regional Service Manager,
• Managed the Northeastern and Southeastern regions of the United States supervising over
40 electronic technicians; also responsible for interviewing, hiring, training, and conducting
employee performance reviews.
• Responsible for profit and loss, cost accounting, cash flow analysis, purchasing, and parts
distribution.
• Maintained monthly and quarterly ledgers accounting for expenditures and other financial
liabilities and assets.
• Administered on-site, telephone, and Internet communication on a 24/7 basis to ensure
timely response and solutions to any customer service or maintenance related issues.
Traveled extensively throughout the United States in this effort. Attended numerous training
seminars, raising awareness, and promoting company products and services to expand
territory.
ElectroCom Automation
Field Service Technical Support Representative, (7/1980 – 1/1990)
• Installed, troubleshot, and tested sophisticated document processing and automation
systems.
• Negotiated final acceptance with customer of multi-million dollar systems.
• Assisted marketing and sales representatives in the expansion of customer base.

EDUCATIONAL BACKGROUND
SIEMENS ELECTROCOM, Arlington, Texas
Continuously attending training seminars & workshops to stay up-to-date with industry knowledge
NORWALK STATE TECHNICAL COLLEGE, Norwalk, Connecticut
Course study Electro-mechanical Engineering