Professional Experience

Client NMAC, Dallas, US

Duration October 2007 - As of date
Designation Infrastructure Lead
Modules Siebel Automotive
Environment: Siebel 8, Siebel 7.8.2, Siebel Analytics 7.8.2 AN5492
Hardware: IBM AIX 5L - 5.2, Linux, Microsoft Windows 2003 Servers.
Project Description
Nissan STeP Program is a Siebel initiative comprising of Collection, Lease
Customer Network, Customer Service Retail & Customer Portal functionality with
Siebel as the Core CRM and Business Intelligence (Analytics) System.
Integration to Legacy accounting systems and channel partners is through FSM
and web services. Project involved in build, test and deploying the CRM solution.
Siebel version: 7.8.2.x, Siebel Analytics version: 7.8.2.x (CRM) would be used to
implement the solution
Technical Support
Produced detailed architectural design document for different environments.
Some of the key features covered in the document are High Availability solutions,
Security Authentication, Actuate Report Servers.
Installed and created oracle Database and assigned sse_role for SADMIN user
Installed & Configured Siebel Analytics Servers.
Configured Siebel Analytics Cluster.
Implemented Siebel ADM functionality migrate non repository data.
Mentored in-house Siebel administrators to perform day-to-day admin tasks
related to repository migration, installation & configuration of Siebel application
servers, troubleshooting of production environment issues etc.
Installation and configuration of Siebel 7.8.2, 8.1.1 (Gateway, Enterprise, Web,
Siebel Management Agent and server.
Configured Siebel Management Agent & Siebel Management server
component to support Diagnostic & Siebel ADM tools.
Captured AIX errpt report to troubleshoot the software related issue.
Worked on BMC Remedy for support activity.
Created Memory.ksh script to capture AIX performance usage per process.
Captured network report by using network stats.
Troubleshooting load balancing, IBM Web server related issue.

Configuration SMTP server with Siebel for email daemon.

Installed Siebel Document server in Intel Boxes.
Performed DB Functions.
Worked on EVT tools to diagnose the Siebel server software related issue.
Created Database schema and allocated space for siebel database.
Performed Database schema migration from one environment to another
environment.
Configured scripts for cold backup.
Extensively utilized third party tools, such as Toad, AQT for everyday data
manipulation and updates.
Performed RUN stats on weekly basis for selective Tables.
Purging DB logs files.
Extracted the FDR and Core files with Pstack, DBX utility to troubleshoot the
Siebel crash issue.
Supported Admin activities during the weekends to customer vendors for apply
Operating system patches (APRs, Windows critical patches).
Cleaned up siebns.dat file.
Integrated bridge between Siebel OLTP and OLAP.
Implemented Segmentation and Target.
Turned on LDAP Authentication for Siebel & Siebel Analytics Application.
Configured Marketing Server BHD,CTD & ESD.
Configured Site scope Alert for space and memory issue.
Enable CTI access for end-users.
Configured and Sync the Actuate Server with Siebel Application.
Imported inbound and outbound web services.
Troubleshooting critical production defects related to Siebel workflow,
Assignment Manager and Correspondence.
Configured Siebel LDAP EAI server to balance the maximum loads.
Worked on end-user Application hierarchy setup.
Setting Up and Configuring Siebel Integration with GPlus 7.5 Adapter for Voice,
Campaign Synchronization and Configuration Synchronization
Integrated Siebel with Genesys in Soft phone Development

Support the Inbound and Outbound Solutions

Assisted in infrastructure for Genesys Framework and CTI support for call
center
Installed GPlus 7.5 Communication Server / Gplus 7.5 Voice Adapter / Gplus 7.5
Driver
Client VISA
Duration March 2007 to August 2007
Designation Siebel Tech Arch
Modules Siebel Call Center, Siebel Loyal Management.
Environment Siebel 7.7.2.6, MSSQL Enterprise, Windows 2003.
Project Description
VisaCare - VIPER Integration Project is the delivery of one common tool set for
CSI staff (with a predetermined catalog of Service Requests) that provides
accurate and immediate information within VisaCare on incidents, requests, and
changes with the ability to provide automated notification to CSI staff of key
events and status.
Deliverables
Technical Architecture design document (TA230) details technical infrastructure
to support the development, execution and operation of Siebel application.
Security Architecture Detail Design Document outlines authentication
mechanism across different environments. Documented test scripts to cover DB
and ADSI authentication under different scenarios.
Designed and documented test scripts for high availability (HA) of Siebel
servers. HA servers include clustered and load balanced web and object
manager servers.
Documented installation and configuration of Siebel Clients (Tools and Thick
Client) for desktops hosted.
Technical Configuration
Configured Screens, Views, Variety of Applets, Pick Lists, Business Objects,
Business Component, Links, Joins, Extension Tables, Extension Columns using
Siebel Tools and eScript.
Extensively worked in Siebel eScript.
Worked on Detail Design Document.
Worked in EBC.
Installation and Configuration of Siebel Servers 7.7 + Patch 7.7.2 for
Development , QA, Training, Staging and Production environments.

Designed security authentication mechanism & configured ADSI + SSL for all
environments.
Using grantusr.sql, Install.ksh, Imprep.skh, ddlSync.ksh
Installation, Clustering and configuration of Actuate report server, import of rox,
user synch etc.
Designed & configured multiple object managers to support different interfaces.
Configuration of source control using Microsoft VSS with Siebel application.
Troubleshooting performance issues (Check-In, Check-out) with Siebel
respository, during Dev environment build phase.
Configuration and validation of Siebel document servers to support generation of
correspondence templates and proposals.
Designed distribution of server components across clustered and load balanced
environments based on hardware sizing.
Responsible for day-to-day infrastructure support, troubleshooting, build
migration, deployment of interfaces across all environments.
Knowledge transition with onshore & offshore teams to handle production
rollout, maintenance & resolving defects.
Client Janseen Cilag
Duration April 25 2005 to Feb 2007
Designation Sr. Siebel Consultant Administrator
Modules Siebel ePharma
Environment Siebel 7.7.2, Windows 2003, HP UNIX, Oracle 9.
Project Description
Janssen Cilag implemented a CRM strategy based on Siebel Release 5 and later
upgraded to Siebel Pharma 6.0.1 Release. The implementation is focused on the
needs of the sales force, needs of the call centers and delivery of an analytical
environment for sixteen operating companies. The implementation is based on a
centralized development environment with a decentralized operational model.
The Siebel application has evolved over a period of time to address the needs of
the specific operating companies as well as the needs of the sector as a whole.
This has been accomplished through significant customization
Technical Configuration and Upgrade
Technical Design and installation of Siebel Gateway, Enterprise, Web servers for
Pre-Production environment
Prepared plan for Siebel 7.7.2 upgrade.

Environment setup for Development Phase, SIT Phase and UAT, TRA, SVT,
PRD Phase.
Using grantusr.sql, Install.ksh, Imprep.skh, ddlSync.ksh.
Merged of Siebel 6 repository to Siebel7 Repository using upgrep.ksh.
Installed & configured Gateway Server, Enterprises Server, Siebel Servers and
components.
Installed and Configured Shipped and Unshipped Languages for Siebel Server
and components.
Set up of Oracle Database Server.
Installed Siebel Analytics Server.
Set up Analytics repository.
Captured, troubleshot, escalated and solved Siebel - related problems.
Composed and executed custom SQL queries, compiled statistics.
Fulfilled custom requests from different business levels.
Configured Siebel ADSI SSO.
Repository Management for multiple deployments (Dev to SIT, SIT to UAT)
Database Migration from UAT to SIT
Setting up of Tech Note 600 (Segmentation and Target Design)
Integrated Siebel with Microsoft VSS (Check in /Checkout Quality Process).
Converted Non-UNICODE database to UNICODE
Resolved instability issues on Siebel Analytics Application.
Implement and setup of custom workflow monitor agent, custom workflow
process manager, custom repeating component request.
Troubleshooting different piece of cluster components within MSCS cluster
setup
Install Primary , Secondary, Territary file system on Siebel Cluster environment.
Co-ordinate with Dbas, Server support team for performance tuning on HP
Smart Array controller, distribution of SQL server data, transaction log files, index
files across different different drives with different raid level.
Set up performance diagnostic tool for monitoring SQL servers to identify
intensive I/O operations, extensive read writes, average disk queue length for
read/write etc.

Designed operating procedures for repository management , security access

mechanism and remote management.
Client Cable
Duration July 6 2004 to April 8 2005
Designation Sr.Siebel Consultant (Infrastructure)
Major Modules Siebel Public sector, eService
Environment: Siebel 7.7.2, Oracle 9.2.0.6, Windows 2003, IIS Web Server.
Project Description
Project CABLE is a Siebel Public Sector application and follows a Licensing
System. High Level Design and Low Level Design were designed and for the
Build and Component/Unit Test. I was responsible for configuration deliverables
and development
Technical Configuration & Server Administration
Configured Screens, Views, Variety of Applets, Pick Lists, Business Objects,
Business Component, Links, Joins, Extension Tables, Extension Columns using
Siebel Tools and Siebel eScript for NSW Government Licensing system.
Extensively used VBC and EBC for getting Bill matrix information data from
external system.
Worked on Processing Application Request, Service Request,
Compliance/Licensing, Service Agreement, Contact and Module.
Created Responsibilities and managing visibility using view.
Used full spectrum of Siebel Best Practices Guidelines in combination with
Accenture Best practices.
Worked on Data Mapping.
Configured ifb files.
Loaded the data to EIM Tables using Informatica.
Ran EIM to load the data to Base Tables.
Analyze and troubleshoot production issues related to slow performing queries
by analyzing event logs.
Designed guidelines for Repository management, check-in-codes (Repository
and Non Repository) into VSS.
Designed Technical infrastructure for Production and Disaster recovery
environment that includes setting up farm house of Servers.

Configuration and Installation of Siebel Gateway, Siebel Servers, Web Servers

and File System Manager for Production and Disaster recover environment as
per business requirement.
Responsible for designing technical specification with business in understanding
administrative data and user profiles.
Migrate repository and additional configuration objects between environments on
a regularly scheduled basis to support development, test, and production.
Monitor and execute Siebel server functions including server and component
configuration, workflow management and software patch installation.
Troubleshoot day-to-day problems for all supported environments related to
Siebel servers, Application Object Manager and functional issues etc.
Responsible for providing accurate time estimates to complete environment
builds.
Technical Design document that details out the infrastructure architecture that
will support the development, execution and operation architecture.
Client Toyota Financial Services -US
Duration March 2004 - June 2004
Designation Siebel Consultant
Major Modules Siebel eAutomotive
Environment: Siebel 7.7.2, Oracle 9.2.0.6, Windows 2003, Microsoft IIS Web
Servers,
Project Description
Toyota Financial Services is a leading provider of automotive financial services,
offering an extensive line of financing plans and insurance products to Toyota
customers and dealers in the U.S. Release 1A will involve the replacement of the
existing FOCUS front end application with Siebel screens for a pilot group of
Customer Service Reps to roll out to the entire CSR community shortly
afterwards.
Technical Configuration and Server Administration
Designed technical infrastructure and installation setup of Siebel Servers, Web
Servers, Report Servers for Development, Test and Production environment.
Defined and deployed Siebel Remote Architecture to existing user base across
the board.
Troubleshooting and problem solving of Siebel Server components, Native Load
Balancer, Siebel Object Manager, Siebel Remote, Siebel Workflow, Siebel EIM
and Actuate Report server.

Technical Knowledge of debugging and identifying cause of problem for issues

within Siebel Technical domain.
Technical support for different kinds of issues faced by user community within
Siebel application for functional/technical issues.
Designed Proto-type
Worked on design documents
Configured UI layer for creating Screens, Applets, Views and also in
customization of Joins, Links, Static and dynamic Pick list, Drilldowns
Extracted, Initialized, Synchronized local database for DVL user as a part of
Remote Client Administration
Worked on workflow processes for email automation.
Configured Outbound Communication manager server component to send an
email to multiple users using Function Key F9.
Configured with eScripting with various functionality, especially with customized
buttons for Applets.
Followed Siebel Expert Practices and Services for project rollout.
Followed Naming Convention Control board advices for the whole project and
Siebel expert services advices.
Set up of Organization, Divisions, Positions, Employees, Products, LOVs.
Created database & schemas on shared box.
Server Health checks are done on regular basis.
Created Automated Batch files on Ms-dos for compilation, repository
export/import and database export.
Client AT&T, US
Duration Oct2003 to March2004
Designation Sr. Siebel Consultant
Major Modules Siebel eCommunication
Environment: Siebel 7.5.3,SQL-2000, Sun Solaris 8, Oracle 8.
The application is targeted towards AT&T retail and home based consumers. The
application will be deployed at call centers through out the USA and abroad for
sales and service interactions. It will be supporting inbound customer interaction
for national and regional long distance. The application will provide a complete
view of all the accounts, phone numbers (and other assets) and interaction a
customer has had. The application will take data from all the channels AT&T
supports for sales and service (web, IVR, & legacy desktop applications).

Development cum Technical Support

Install and Configuration of Gateway/Application Server/Web Server/ Report
Server and establish multiple environments
Integrated Data Using Siebel EAI, HTTP Transport, Custom Business Service
using eScript, Workflow Processes and Configuration
Configured and Customized of User Interface using Siebel Tools and SVB
script
Data Mapping
Created VBCs to get the data from external data into Siebel.
Configured Integration object, Business processes, Business Service to send
the data to external legacy system
Outbound communication with external System based on J2EE
Integrated IVR with telephony system
Created of Views, Variety of Applets, Pick Lists, & Dynamic drilldown.
Writing Applet Server and Browser Script.
Created of Business Components, Link, Join, and Multi Value Link.
Writing Business Component Events Scripts.
Client Citibank, Europe
Duration March 2002 to September 2003
Designation Siebel Consultant
Major Modules Siebel Call Center
Environment: Siebel 7.5, SQL-2000, Sun Solaris 8, Oracle 8.
Project Description:
This 24x7 call center and is critical to the success of Citibanks operations in
Belgium which has a vast customer base. The call center is supported by a
combination of legacy and in-house applications. A call center agent may have to
work with multiple applications. The front-end screens and labels will be in
English language. Data will be displayed in the language of the host system.
Data entry will continue to be in the language of the host system. This project
covers all the businesses and products services that include Checking Account,
Savings Account, Mortgage, Loans, Credit Cards, Investments, Time Deposits,
Short Term, Personal Loans and Insurance.
Responsibilities / Duties :
My responsibility in this role entails designing, developing, enhancing,
debugging, and

maintaining a Siebel Call Center Application. Siebel Tools, VBscript, Business

Services, and
Workflow are tools I use in order to achieve this. In addition to these tasks, I have
the
responsibility of communicating with various departments in order to gather and
translate
requirements into a system design that will be implemented.
Client Citibank, Europe
Duration January 2001 to January 2002
Designation Siebel Consultant
Major Modules Siebel Call Center
Environment: Siebel 98, Oracle 7.
Project Description:
This project provides the back-end integration from Siebel Contact Management
System and
Valex Campaign Management system to the legacy data residing on AS400 and
other IBM
platforms. The project was delivered in 3 phases with each phase involving a set
of products and
processes to be uploaded into Siebel/Valex. As part of this back-integration
process, the data is
extracted from the legacy platforms, transformed based on the business rules
and loaded into the
Oracle database that serves as a feed to the Siebel and Valex systems. The
Extract-TransformLoad process is done mainly with the help of a tool called Informatica. The key
challenge in this
project lied in designing the pool tables such that a customer centric data feed
can be provided to
the contact management system. Additionally, the project also executed deduplication of
customer records using a tool called Trillium.
Responsibilities / Duties :
My responsibility in this role entails designing, developing, enhancing,
debugging, and
maintaining a Siebel Call Center Application. Mostly I have worked on support
activities like

informatica upgrade, data loads and Siebel Configuration.

PMP
Highly reliable and detail-oriented Project Management professional with upwards of 15 years of relevant
experience, and a high sense of diligence and ability to effectively
multi-task several complex assignments within tight deadlines. Proactive and efficient with an extensive
track record in evaluating and devising comprehensive solutions and
proven ability to work effectively in busy environments with positive results.
AREAS OF EXPERTISE
Project Management and Co-ordination Systems Administration & Analysis
Quality Assurance & Product Testing Database Design & Maintenance
Technical Support Programming
Customer Service Staff Management/Team Leadership
CORE COMPETENCIES
Possess keen ability and competency to translate business issues into IT solutions including opportunity
identification, requirements development, delivery, support, and
analysis.
Extensive experience at managing cross-functional teams for fast-paced as well as complex projects.
Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale
business applications and business intelligence software.
Hands-on experience leading all stages of system analysis efforts, including requirements definition, design,
architecture, testing, and support.
Recognized for outstanding leadership abilities; ability to coordinate and direct all phases of project-based
efforts while managing, motivating, and leading project team
initiatives.
TECHNICAL PROFICIENCY
Salesforce.com : Modules - Sales, Call Center
Siebel : Siebel 7.8.2.6, 7.7.2, 7.5.3
Modules - Call Center, Sales, Field Service, eScripting, Workflows, Business Services, Assigment Manager
Operating Systems : UNIX, Sun Solaris, Windows 2000/NT/XP, MS-DOS, MVS on IBM-3090
Programming Languages : JAVA, C, Javascript, PL/SQL, Siebel eScript, XML, HTML, COBOL
Databases : Oracle 8i, SQL Server 2000, IMS/DB
Tools : MS Project Plan, Crystal Ball, SPSS, Visual Source Safe, Rational Rose 2000, Visio 2000, IBM Visual
Age for JAVA
PROFESSIONAL PROFILE
NEOPOST INC. - Hayward CA & Milford CT Sept. 2007 - Present
Team Lead, System Administrator
Administered the rollout of Salesforce.com for the District Network.
* Supported 500+ users across the country in regards to system administration, integration, configuration
and reporting
* Managed the data migration effort for all the Districts from their Legacy CRM applications
Supported 1000+ Branch users [Sales, Field Service and Call Center departments] across the country on
the Siebel-CRM Platform

* Implemented and defined new processes to capture the Competitive Information

* Integrated the Siebel Application with DQ Plus Cleansing software to handle the data de-duplication and
matching.
Teamed up with the Neopost Marketing dept. for a Strategy Project as part of the UCONN course
requirement
* Understanding the customer purchasing behavior specifically with supplies - ink catridges
* Provide strategic recommendations to improve and strengthen the customer equity

GLOBAL ANCHORAGE INC. - Sunnyvale CA Feb. 2007 - Aug. 2007

Senior Programmer Analyst
As Lead Siebel Configurator, was involved in several enhancements & upgrades to the CustomerEdge
Application for Network Appliance at Sunnyvale CA
* Created an effective end-to-end solution for implementing the Email notification Opt In/Opt Out
functionality
* Defined the integration architecture between Siebel and Trillium for Address Cleansing and Matching
INFONERO INC. - Fargo ND Jan. 2006 - Jan. 2007
Programmer Analyst
Worked as Lead Siebel Configurator on Contacts Management project for American Cancer Society at Valley
City ND, allowing ACS staff to record contacts, the contact`s association
to an account, and the contact`s involvement in the relationship between ACS & the account.
INFOSYS TECHNOLOGIES LTD. - Bangalore, India May 2001 - Oct. 2003
Project Lead
Responsible for the overall testing of the Asset Mgmt System product for Schlumberger, USA
* Handled a team of 8-10 members at Bangalore, India; defined the testing criteria, arranged hardware and
software resources and completed the project on schedule and
budget.
Was the sole liason between the customer and the offshore team on the Online Portal Project for Cable &
Wireless Jamaica at Kingston, Jamaica
* Involved in finalizing the business processes, requirements and design.
* Interacted with the Offshore team consisting of 10-15 members regarding the development activities and
issue resolution.
Worked as Onsite Co-ordinator at Dallas, TX on the Global Procurement project for Frito-Lay.
* Involved in design and development of the reports and the common visibility across the organization
Worked as Onsite Coordinator at Miamisburg, OH on Global Legal Platform Project
* Facilitated the Environment team as well as the Requirements Tracking team.
* As Configuration Controller, approved all deliverables
TATA CONSULTANCY SERVICES. - Mumbai, India Sept. 1997 - Apr. 2001
Developer, Team Lead
Created the Offshore Methodology for Production Support for the first time at Mumbai, India, the designated
offshore location for GE Projects.
* Spent the initial 3 months at Lynchburg, VA for system understanding and later transitioned the support
activites to Offshore.
* Built a team of 6 members over a period of 12 months.
Led the opening Account project for GE Japan Leasing
* Spent the initial 2 months at Tokyo, Japan finalizing the requirements and the design approach and later
carried out the development activities in Mumbai, India
EDUCATION AND CREDENTIALS
PMP Certification - Project Management Institute
UCONN - Hartford CT | Certificate Course in Project Management

UCONN - Hartford CT | Course in Marketing for Global Competitiveness (In progress)

Hawaii Pacific University - Honolulu, HI |Masters in Business Administration | Finance Major
UVCE - Bangalore, India | Bachelors in Engineering | Mechanical Engineering Major
WORK AUTHORIZATION
Valid EAD [Employment Authorization]

ASHISH DIKSHIT
M: +44 7574600718| E-mail: ashish.s.d@gmail.com
Linkedin: uk.linkedin.com/in/ashishdikshit/
PROFESSIONAL PROFILE

Certified Prince 2 Foundation professional with 8 years experience in Siebel

CRM and OBIEE projects.
Delivered high standard performance in Siebel application versions ranging
from 7.5-8.1.
Possesses strong analytical, design and problem solving skills with experience
in successfully handling client facing roles, training junior members on Siebel
and ability to work passionately on self initiative and as a team member.
Gained experience with esteemed clients like Cancer Research UK, Intergralis
UK, Pfizer UK, Lehman Brothers, British Petroleum and Bayer Healthcare.

CAREER SUMMARY

Wunderman, London (Senior Siebel Developer)

March2014 -Current
Responsible for the BMA (Siebel) Application for Jaguar Land Rover UK.
Acting as Project Technical Lead designing solution for Europe BMA
Application.
Responsible for designing solution for BMA Data Merge project.

Responsible for planning the Siebel Upgrade project and SAP CCRM & BMA
integration project.

CANCER RESEARCH UK, London (Siebel & OBIEE Data Migration)

Feb 2014 -March 2014
Handling the IE8 virtualization project.
CANCER RESEARCH UK, London (Siebel & OBIEE Data Migration)
Dec 2012 - Aug 2013
Working with the Business Analyst in understanding and finalizing the user
requirements.
Attending User Story Design approval sessions
Testing the Data Migration user stories for Siebel and OBIEE
Writing complex queries to test data migration.
Working on other legacy Applications integrated with Siebel like First Class
and PMS
Facilitating UAT with the Business Analyst.
INTEGRALIS UK Ltd, Reading (Siebel Consultant)
Sep 2010 - Oct 2012
Siebel & OBIEE Development/Enhancements & Support
Key member of Group IT department which supports Sales business across
UK, Europe and US using Siebel Sales 8 application.
Leading the Siebel Enhancement Project Team, Managing and guiding the
team with Configuring Siebel Applications using Siebel tools, Business
services and on EAI.
Responsible for documenting/verifying the Functional Specification document
and Development technical design document.
Responsible for release and deployment activities on Production.
Conducting Business Process Training for users.
Working on OBIEE 10g. Have hands on experience of building reports,
modifying the repository and deployment process and reviewing the Business
Data Model. Trained on OBIEE 11g.
Working on Order Management, Campaign Management in Siebel, C4 reports
and BI reporting.
Working on Siebel Sales Integration with MS Dynamics (Great Plains)
application, Siebel Web services, Business Services for Data fixes and EIM.
Working on Data Cleaning, updating, validations, extracts by running complex
SQL queries.
Siebel Campaign Management Implementation
Involved in designing and developing architecture for the Siebel Email
Marketing with ability to send 12,000 e-mails.
Responsible for liaising with the Infrastructure team, messaging team and
with third party service provider (Webroot).
Designing, Planning and working on set up of the Siebel Email sending
daemon, Bounce handling daemon and Click through Daemon and integrating
it with the existing Siebel system. Configuring Siebel.properties file for each
daemon.

In Siebel implementing the Campaign management module to empower user

to send out campaigns (offers/Email treatments) targeting
customers/prospects using segments or List
OBIEE integration to help users to create, define & preview segments.
Providing user training on the Campaign module.

BAYER BUSINESS SERVICES, Mumbai, India (Siebel Application Specialist)

Apr 2010 - July 2010
Siebel & OBIEE Development/Enhancements (Siebel 8.0)
Bayer Business Service is an in house IT service provider for the Bayer group
of companies.
Interacting with the users to understand requirements and designing the
Automation process of monthly data extract sent to users from Siebel.
Managing, monitoring and creating jobs for third party data loads in Siebel
application EIM.
Managing and guiding a team handling work on configuration of Siebel
Applications using Siebel tools.
URGENT TECHNOLOGY, Gurgaon, India (Siebel Consultant)
Oct 2008 Apr 2010
Siebel Development and Support(Siebel 7.5)
Providing solutions to British Petroleum's Elite Customer Solution Center, this
operates on a 24x7 basis and uses Siebel Call Center Application.
Repository Migration tasks involving migration to production environment as
well during the monthly releases.
Developed and deployed Siebel Smart scripts to ease the process of logging
Service Requests in the Siebel Call Center application.
Designed, developed multiple hierarchy report using Actuate reports and
deployed it on the production environment.
Resolved tickets/incidents (Remedy) involving work on configuration and EAI
tasks and Siebel Admin tasks.
LEHMAN BROTHERS INDIA, Mumbai, India (Siebel Developer)
July 2008 Oct 2008
Siebel Development
and Support(Siebel 7.7)

Supporting and Maintain Liquidity and Institutional Asset Management

Applications made in Siebel.
Performing daily tasks like Monitoring feeds coming from various vendors like
PFPC, BFDS, Bank of New York etc.
Ensuring correct data load in Siebel with help of EIM.
Repository Migration, Siebel Release Management.

COGNIZANT TECHNOLOGY SOLUTIONS, Mumbai, India

Sept 2006 July 2008 Technical Analyst Siebel CRM
Pfizer Multilingual Siebel Application Development: (Siebel 7.7/7.8)

Wave 3 Project: Worked extensively on configuration related development

tasks involving creation of applets, views, screens, user property, scripting
and workflows and on EAI. Enhanced my understanding of Siebel architecture
and relations between Siebel base tables.
Responsible for Locale Management Utility task and also Siebel Admin task in
a development environment which included compiling SRF, ensuring the
check in and checkout process is working fine for the developers, Repository
migration.
Analyzed, designed, developed and deployed one of the most complex
requirements of the project which was for Netherlands (called Groupings) and
suggested design improvements to onsite.
Siebel Technical Design specification documentation, Unit test case
preparation and Unit testing documentation.
Wave 4 Project Offshore Project Lead, ISO Audit and CMMi Level 5
experience.

SCHOLASTICS

Sep 2002 June 2006

Bachelor of Engineering (B.E.), Mechanical Engineering.
1st Class with distinction (71%)
December 2012
IIBA Approved Business Analyst Course.
May 2013
Prince 2 Foundation Certification.
Sept 2013 Dec 2013
Project Management, IIMK, Kochi
REFERENCES:
On Request

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Siebel Data Lead
Available only for Corp 2 Corp requirements
Please reach to Ashith Vahab
E-mail Address
PHONE NUMBER AVAILABLE
SUMMARY

Having over 7+ years of total IT experience and over 6+ year of

experience in Siebel CRM Applications especially onto the Data side.

Strong experience in Siebel EIM Techno Functional roles. .

Extensively worked on Siebel EIM and creating procedures, End to End

data migration implementation in Siebel.

Experience in ETL Development Using Informatica

Proficient in tuning INFORMATICA Mappings and Sessions for optimum

performance

Experience in INFORMATICA developing ETL mappings and scripts using

Informatica Power Center 8.6/9.0 and Power Mart using Designer (Source
Analyzer, Warehouse designer, Mapping designer, Mapplet Designer,
Transformation Developer), Repository Manager, Workflow Manager & Workflow
Monitor

Excellent knowledge and experience in creating source to target

mapping, edit rules and validation, transformations, and business rules

Thorough knowledge of INFORMATICA 9.1 Hot fix 4 including: Power

Center development, Power Center migration procedures, Power Center client
and server installation and upgrades

Working Knowledge in Siebel UCM Data migration

Project Profile:
Project: Equinix Customer One (ECO), Equinix Inc Sunnyvale, CA
Role: Data Migration Specialist, EIM /Informatica/UCM (SME)
Duration:
Mar 2013 to Till Date
Environmental Tool: Siebel 8.1.1.0, UCM 8.1.1.0, Oracle 11g, SQL, PL/SQL,
Informatica 9.5.1, Informatica IIR
Responsibilities

Responsible for the design and development of high level technical and
functional solution architecture, data architectures, frameworks, scope and

designs based on business and functional requirements

Prepared UCM data architecture recommendations including who or what

should be represented in the customer master, customer relationships, types
of addresses, contact information and other customer master

Facilitate and lead workshops focused on customer data pain points and
arrive at a suitable UCM data model

Define and design the Data Acquisition, Transformation, and Data

Cleansing approach for the UCM Proof of Concept

Data loading in to Siebel UCM (Customer Master)

System loaded TO and From (SFDC,EBS,ECP,CDB, SIEBEL UCM)

Assisted customer in making business decisions around customer

hierarchy, relationships, data quality, integration, attributes
Project: EXCELLUS BCBS Financial Services, Rochester (NY), USA
Role: Siebel EIM Lead
Duration: Dec 2011 to 2013 Feb
Environmental Tool: Siebel 8.1, Oracle 11g, SQL, PL/SQL, Informatica 8.6.1.
Responsibilities

Loading Data from legacy system to staging tables through ETL

(Informatica) tool and transfer of data to Interface tables through SQL.

Designed and developed Informatica Mappings to load data from Source

systems

Extensively used Power Center/Mart to design multiple mappings with

embedded business logic.

Creation of Transformations like flat file, Lookup, filter and Source

Qualifier Transformations in the Informatica Designer.

Performed Data Mapping, Bulk imports of data in the Siebel database

using EIM

Creating and modifying configuration (ifb) files to run the EIM import
process to populate the base tables in optimal manner

Involved in extending columns in the Siebel base tables.

Involved in data cleansing at the Staging table level while loading

the data into EIM tables.
Project: DaVita, CA
Role: Sr. Siebel EIM Consultant.
Duration: July 2011 to Dec 2011
Environmental Tool: Siebel 8.1.1 SIA, SQL Server, Windows XP
Responsibility

Main Role in this project is data migration (EIM).

Migrating the data from old version (7.8) to 8.1 due changes in data
model.

Identified the source systems involved in data conversion.

Identified the approach, methodology for data conversion.

Preparation of staging area to hold the data before moving to EIM

table.

Preparation of data mapping with the target system.

Preparing the EIM Mapping.

Victaulic, PA, USA
Role: Sr.Siebel EIM/Admin
Duration: July 2010 June 2011
Responsibilities:


Coordinating the activities of a team of 11 Onsite/Offshore developers
for current and future releases

Involved in Resource estimation & Project time lines.

Worked closely with end-user groups to ensure operational stability

and that new applications meet the practical needs of the company.

Collaborated with the clients CRM practice to leverage ideas,

knowledge, resources, best practices and material.

Able to communicate with the business about the Siebel functionality

and how it would best fit their business needs.

Data clean up activities to improve the database performance and fixed

the production issues within the given timelines.
Presbyterian Health Services, Albuquerque, NM
Role: Siebel Consultant
Duration: Aug 2009 June 2010
Environmental Tool: Siebel 8.1, PL/SQL, SQL Server 2005.
Responsibilities

Performed Data Mapping, Bulk imports of data in the Siebel database

using EIM

Creating and modifying configuration (ifb) files to run the EIM import
process to populate the base tables in optimal manner

Involved in extending columns in the Siebel base tables.

Involved in data cleansing at the Staging table level while loading

the data into EIM tables.

Reviewed and analyzed the application requirements & legacy system

Involved in the analyzing, planning and execution of data transfer

from legacy systems

Created End to End mapping sheets

Involved in loading different entities into Siebel base tables

(Member,Vendor,Claim and Address)
Project: Abu Dhabi Judiciary System - Public Prosecution System A
Role: Siebel Data Consultant
Period: October 2008 July 2009
Environment: Siebel 8.0 Public Sector, Siebel Tools 8.0, Oracle10g
Responsibilities:

Main Role in this project is data migration (EIM).

Gap analysis across Siebel touch points and resolution.

Identified the source systems involved in data conversion.

Identified the approach, methodology for data conversion.

Preparation of staging area to hold the data before moving to EIM

table.

Preparation of data mapping with the target system.

Preparing the EIM Mapping.

Creation of control files for loading the LOV values.

Preparing the Script to load the data from staging area to EIM table.
Project: T3G.NZ
Role: Siebel Configurator
Duration: May 2007 - September 2008
Environmental Tools: Siebel eCommunications 7.5.2, Microsoft SQL Server, Win
2K.
Responsibilities:


Designed and Developed the UI layer using Applets, Controls,
Assignment of Applets to view and views to screen.

Created and configured the applets, views as application required.

Created and customized the Pick lists needed for the application.

Created and customized the Joins and links.

Data Layer changes like extending database table columns and applying
the changes.

Customized the drilldowns on the fields as business needed.

Created Predefined SQL Queries.

Client: Tata Motors, Thane, Mumbai, India
Product:
CRM DMS Application.
Duration: Jan 2007 May 2007
Environment / Siebel Components: Siebel eDealer 7.5, Siebel eAutomotive,
Oracle 9i, Siebel Tools, Siebel eScript, Siebel Workflows.
Responsibilities:

Created and modified business objects, applets, views, and screens and
adapt business components, fields, joins, links, business component user
properties, drilldowns, and visibility configuration using Siebel Tools.

Configure pick applets, pick lists, LOVs and common services including
error handling service and common functions used across the application.

Developed technical design documents for all configurations and

scripting activities.
Project:
Product:
Role:
Duration:

Development of RLM (Real Time Liquidity Manager)

Real Time Liquidity Manager
Developer
July 2006 to Nov 2006.

Environmental Tool: PL/SQL, SQL, Oracle9i & 10g, JDK1.4, JSP, JDBC, Java
Script, Tomcat4, Eclipse 3.2.
Client: Punjab National Bank, India.
Responsibilities

Involved in database PL/SQL programming

Simulation of Issues Reported by client

Bug fixing, development and testing.

Coordinating with Client for reviewing and closing of the issues

raised by them.