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2.
3.
4.
5.
The description of an organization as more like a snake pit with daily conflict,
distress, and struggle would come from which level within the organization?
A. group level
B. organizational level
C. individual level
D. department level
ANSWER: C, medium, synthesis & evaluation, pg. 4
Chapter 1
6.
The FAAs need to address change in air travel due to the tragic events of
September 11, 2001 reflect which metaphor of an organization?
A. virtual
B. clockwork
C. snake pit
D. free flight
ANSWER: C, medium, K&C, PED-OR, pg. 6
7.
9.
10.
11.
When a manager states, "Mary is an outstanding employee because she has a high
need for achievement, the manager is using which explanation for Mary's
behavior?
A. internal
B. external
C. interactive
D. cultural
Chapter 1
12.
When Mary's manager states, "Mary is an outstanding employee because she is paid
extremely well", the manager is using which perspective for Marys behavior?
A. internal
B. external
C. interactive
D. cultural
ANSWER: B, medium, appl., pg. 6
13.
Kurt Lewin may have best captured alternative explanations for human behavior
when he state behavior is a function of:
A. the individual personality and preferences for leadership style
B. the consequences of compliant and deviant behavior within social groups
C. culture and the systemic properties of the organization
D. the person and the environment
ANSWER: D, medium, K&C, pg. 6
Interdisciplinary Influences
14.
15.
Culture and the study of learned behavior comprise the domain of:
A. management
B. anthropology
C. sociology
D. psychology
ANSWER: B, easy, K&C, pg. 7
16.
When Black & Decker placed a special emphasis on human productivity and
efficiency through the application of organizational goal setting and differential
piece rate systems, they were borrowing ideas from the discipline of:
A. psychology
B. anthropology
C. sociology
D. engineering
ANSWER: D, medium, appl., pg. 7
17.
The first discipline to take the modern corporation as the unit of analysis and
emphasize the design, implementation, and coordination of various administrative
and organization systems was:
A. psychology
B. sociology
C. management
D. anthropology
ANSWER: C, medium, appl., pg. 7
19.
The specific setting within which organizational behavior is enacted would be called
the:
A. situation
B. external environment
C. organizational context
D. group
ANSWER: C, easy, K&C, pg. 8
22.
23.
Chapter 1
D. robots
ANSWER: A, medium, K&C, pg. 9
25.
26.
The use of a wide range of tools, knowledge, and/or techniques used to transform
inputs into outputs is called:
A. task environment
B. structure
C. the mission
D. the technology
ANSWER: D, medium, K&C, pg. 9
27.
28.
The beliefs and assumptions about people, work, and the organization best reflects
the:
A. formal organization
B. overt part of an organization
C. informal organization
D. social surface
ANSWER: C, easy, K&C, pg. 10
Chapter 1
30.
31.
33.
34.
The largest sector of the 9.3 trillion dollar U.S. economy is the:
A. manufacturing nondurable goods
B. manufacturing durable goods
C. service sector
D. government purchases (local, state, federal)
ANSWER: C, medium, K&C, pg. 11
35.
The four main driving forces creating and shaping changes at work include:
A. globalization, demography, diversity, ethics
B. globalization, technology, religiosity, ethics
C. globalization, technology, diversity, employee attitudes
D. globalization, technology, diversity, ethics
ANSWER: D, medium, K&C, pg. 17
The study reported in your textbook where a positive relationship was found
between TQM practices and financial performance also found that this relationship
was influenced by which of the two following variables?
A. organizational culture and CEO leadership
B. stronger structural controls and structural exploration as it relates to
implementation of TQM programs
C. reward systems and quality circles
D. high degrees of self-empowerment and participation
ANSWER: B, medium, K&C, PED-SF, pg. 18
40.
10
Chapter 1
Which of the following statements is most correct with respect to total quality
management?
A. Quality control is the responsibility of specialists who randomly perform quality
checks on items as they leave the assembly line.
B. Quality is a customer-oriented philosophy with important implications for
virtually all aspects of organizational behavior.
C. Quality is an employee-oriented philosophy required by quality engineers.
D. Quality is machine driven with quality improvements resulting from use of
robotic equipment.
ANSWER: B, medium, K&C, pg. 17
Objective Knowledge
44.
45.
11
Skill Development
46.
47.
48.
Which of the following set of functional skills have been identified by the U.S.
Department of Labor as necessary for success in today's workplace?
A. resource management, information management, and personal interaction skills
B. personal interaction, critical thinking, and conflict management
C. system behavior and performance, resource management, and critical thinking
skills
D. critical thinking, conflict management, and information management skills
ANSWER: A, hard, K&C, pg. 22
49.
TRUE-FALSE QUESTIONS
1.
2.
Role set, norms, intra- and intergroup behavioral dynamics are key aspects of the
study and field of psychology.
ANSWER: False, pg. 6
3.
4.
Management involves the coordination of activities and human resources for the
accomplishment of organization goals.
ANSWER: True, pg. 7
12
Chapter 1
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
MATCHING QUESTIONS
1.
Task
Open System
Environment
Technology
Organizational
13
Context
Output
2.
ANSWER: B, D, A, C, F, E
Management
A. The applied science of energy and matter.
Engineering
Psychology
Sociology
Anthropology
ANSWER: D, A, B, E, C
3.
Feedback
Skill
Development
Objective
Knowledge
Total Quality
Change
E. Knowledge of results.
ANSWER: E, C, B, A, D
4.
Brinker
International
Harley-Davidson
Enron
American Heart
14
Chapter 1
Association
Hewlett-Packard
Patagonia
ANSWER: F, C, A, E, B, D
15
ESSAY QUESTIONS
1.
2.
3.
4.
Identify the four reasons managing organizational behavior will be challenging in the
1990s.
ANSWER: They are (1) the increasing globalization of the marketplace, (2) greater
workforce diversity, (3) continuing technological development and innovation, and
(4) the continuing concern and demand for higher moral and ethical behavior at
work. (pg. 20)
5.
6.
In addition to basic enabling skills, the Department of Labor has identified five
essential functional skills necessary to be successful in the workplace now and in the
16
Chapter 1
future. Briefly identify these skills.
ANSWER: The essential skills include (1) resource management skills such as time
management; (2) information management skills such as data interpretation; (3)
personal interaction skills, such as teamwork; (4) systems behavior and performance
skills, such as cause-effect relationships; and (5) technology utilization skills, such as
troubleshooting skills. (pg. 22)
17
Briefly identify and discuss the major challenge to managers in todays "market or
environment.
ANSWER: Change is the biggest challenge on American managers minds. Changing
realities in the workplace are challenging managers, employees, and executives
alike to learn new skills and to adapt themselves to new work environments.
Change becomes its own challenge and where change is especially rapid,
organizations must be responsive and flexible. (pg. 15)
8.
Briefly identify the major drivers of change in the current work environment.
ANSWER: Change is driven by (1) global markets, (2) evolving customer needs, (3)
breakthrough technological developments, and (4) competition (international). (pg.
15-18)