Arti Patel

17418 Jade Ridge Lane * Houston, TX 77095 * artipatel@comcast.net * (302) 397-1825

APPLICATION DEVELOPER with 10+ Years expertise in multi-platform environments, relational

databases, application development, systems analysis, reports design and development.

SUMMARY OF QUALIFICATIONS * 10 years solid experience of ad hoc reporting for analysis,

troubleshooting and data issues. * 7 years of designing, developing, testing and verification of business
reporting using Crystal Reports V10, DB2, SQL queries and stored procedures. * 7 years of MS SQL Server
2000 experience. * 5 years of DB2 database administration. * 5 years of TSO, ISPF, MVS/JCL, QMF, COBOL
programming experience. * 3 years Remedy - ITSM support and maintenance. * Skilled in effective and
efficient user training and support of any application or technical tool. * 6 months using Visual Studio, VB6.
* 1 year using ASP and Javascript. * Ability to multi-task. * Good understanding of business processes and
concepts. * Experience reconciling data and reports from multiple sources. Possess strong analytical,
diagnostic and problem solving skills. * Highly motivated and a quick learner, strong business acumen and
an ability to communicate. Business Technical Analyst design and development experience: Collaborate
proactively with functional users, analysts and other team members to gather business requirements.
Enterprise-wide data analysis and reporting solutions against Datawarehouse repositories. These reports
help business users make decisions by identifying trends and patterns in business processes. Understand
business requirements, determine implementation strategy and translate into reports that conform to
reporting best practices and standards. Create technical design specifications and develop analytical reports
using Crystal Reports. Database design and development to support underlying reports. Debug, tune and
optimize report performance. Analyze and modify existing reports as per change requests. Understand and
develop business know-how. Ability to communicate effectively with all levels of organization to exchange
information.

TECHNICAL SKILLS PLATFORMS AND TOOLS * SOFTWARE: Crystal Reports, Crystal Enterprise,
T-SQL, MS Office, Visual Studio .NET, Macola, e- Synergy . Worked 4 years with Crystal Enterprise for
administration and maintenance - with Central Management Console (CMC), Central configurations
manager(CCM) - in order to manage the Reports Server , job server, event server, setup scheduling of
reports, authentication, securing applications , and troubleshooting system problems. * DATABASE: SQL
Server 2000, Data Warehouse, MS Access, DB2, Oracle. * APPLICATION DEVELOPMENT: ASP, Javascript,
VB6, Remedy - ITSM 7, IBM ISPF, SPE, QMF, TELON * OTHER: MS Project Management, ETL, DTS
Package development, Version Control, Exact Business Analytics.

PROFESSIONAL EXPERIENCE Business Applications Analyst August 2008 - April 2009 Texas
Systems & Controls, Tomball, TX * Enhanced usage of system across Accounts Payables, Receivables,
Inventory management, Finance, Purchasing, Labor tracking and HR. * Handled requests to user accesses
and data security at different levels. * Designed reporting functionality for procurement resulting in
improved overall processes. * System specially designed with full capabilities for payroll purposes. *
Managed priorities to satisfy both the immediate and future needs of the system users and the company.

Business Applications Analyst July 1997 - June 2008 Computer Sciences Corporation, Newark, DE *
Responsible for all modifications, enhancements and development of all ticketing system SLA Metrics
reports for 4 clients Motorola, Freescale, Washington Mutual Card Services and Hyatt. * Partnered with the
Data Management team to ensure all report development and automation adhered to established data
definitions and end user requirements. * Configured multiple data sources - SQL Server 2000 and Oracle
relational database to extract, organize and present customer information. * Earlier developed and
maintained a Sales and Marketing Information reporting application for a major client Dupont. *
Administered the analysis, design, programming, unit testing and system documentation. * Trained
customers and users on how to make effective use of the reporting application. * Configured ODBC
connections, network drives, server setups, installed licensed software, utilized ASP, Javascript and Crystal
management console to publish reports.

Systems Analyst January 1990 - June 1997 E.I. Du Pont de Nemours and Company, Clifton, NJ *
Maintained and developed business applications in a SYSTEM/38 environment. * RPG III programming and
support. OPERATING SYSTEM: IBM SYSTEM/38 and later IBM MAINFRAME 3090 -Reflections
emulation from windows 95. Used MVS environment with MVS/JCL, TSO, SPE, DB2 DATABASE, SQL,
QMF, COBOL, TELON, INFOPAC, PROFS, MICS, MOS and RMDS. Assumed new responsibilities after
conversion of SYSTEM/38 to the IBM environment at Dupont. Main job was MICS/datastore maintenance
and support. Responsibilities included SYS/38 daily operations, user support, system support and problem
solving. Weekly and Monthly RJE data extracts and transmissions and troubleshooting. Understanding and
implementing business changes on the systems side using RPGIII and other SYS/38 utilities. Some data
maintenance. In charge of all year-end file purges and rollovers. Design and code programs, create test data
and debug for on-line systems. Applications maintenance and support. User profile maintenance and
support. Hardware problem solving and support. Specific work objective was identifying user needs,
translating into existing system application functionality or designing new solutions when appropriate. Have
a good command over the control program facility, RPGIII, Interactive Database Utilities like SEU, SDA,
DFU and Query, and good command over UBfiles. Training users on system functionalities that are currently
available or new ones as they become available. Making system changes so that it gives maximum advantage
to all users so that they can use it most effectively to do their work efficiently.

Programmer Analyst February 1985 - December 1989 Howson Algraphy Inc. Carlstadt, NJ * IBM 3090
applications - used COBOL programming. * Responsible for all system maintenance, support, user training
and support, daily and offsite backups, periodic data maintenance, rollovers, reporting, data transfers, and
interaction with management. * Maintained data security and user access to various modules.

EDUCATION AND TRAINING BACHELOR OF SCIENCE-Textiles The Maharaja Sayajirao University,

Baroda, India

Post graduate Diploma in MIS - Computer Management, Systems Analysis and Design Baroda
Productivity Council, Baroda, India

SAP R/3 ABAP/4 Programming Passaic, NJ