harder.davidj@gmail.com 919-740-9547 David J.

Harder
Raleigh, NC
Objective

• To obtain a challenging and rewarding position that will allow me to apply my current skills while learning new technologies
and the opportunity for career advancement. I work well both independently and in a team environment.

Technical Skills

Platforms ▪ Windows 9x, 2000, XP, Vista ▪ Server 2000, 2003

Domain migration, Active Directory, GPO, OU, User Accounts, ACL

Network ▪ DNS, DHCP, WINS, VPN, TCP/IP, LAN/WAN, Cabling

Hardware ▪ Servers ▪ HP/Compaq Proliant, Dell, IBM/Lenovo,

Network ▪ Nortel/Bay Networks, Cisco, RSA SecurID Appliance
PBX ▪ Nortel, Digital/Analog/VOIP,
Laptops/Workstations ▪ HP/Compaq, IBM/Lenovo, Dell, Toshiba

Software ▪ Office 2000, 2003, 2007 ▪ Word, Excel, Power Point, Access, Visio, Project, Publisher
Email ▪ Lotus Notes 7, 8, 8.5 ▪ Outlook/Exchange
Tools ▪ Numara - Asset Management v8.5, HP Insight Manager v5.1, Websense Manager 7.1,
HP Data Protector vA.06 - Enterprise Backup Solution, Symantec Endpoint Protection v11.x,
Symantec Ghost, PC Duo V9.60, RSA Authentication Manager v6.1, Microsoft WSUS 3.0

Current Certifications

• A+
• Networking+
• IBM, HP, Dell, Toshiba and Lexmark

Professional Experience

January 2008 to December 18, 2009 IT Support, BT Consultant at Elster Electricity, LLC

• Support of 600+ users, 750+ laptops/desktops, 63 servers, and 50+ printers

• Perform Active Directory user account, security group, OU and Group Policy management and configuration
• Administration and configuration of RSA appliance and Cisco VPN client
• Maintain Service Packs and patches to Server and Workstation OS using Microsoft WSUS
• Oversight of SAN interfaced HP Storageworks Library. Backup over 13 Terabytes of data to both tape and disk
• Document existing processes, where available and assist with creation of new processes for data storage/backup management,
Active Directory design, file and folder ACL mapping, DNS/WINS, Domain Migration, Security Policies/Monitoring, Cisco VPN,
and Nortel PBX/Phones/VOIP
• Support remote users via Webex and Windows remote desktop
• Resolve escalated customer service issues
• User support in a technically diverse environment

November 2006 – January 2008 RTI International

• Supported the rollout of over 1000 computers and other hardware to replace outdated equipment while ensuring safe data transfer
and prevent revenue loss.
• Managed process in stream lining IMAC procedures and support.
• Project manager for large business department moves.
August 1998 – June 2006 Pomeroy IT Solutions, Morrisville, NC

Lead Service Technician/Service Department Manager

• Installation of wired and wireless networks, emphasizing mitigation of increased security risks
• Managed network client installations with a focus data security and user support
• Coordinated large computer system rollouts emphasizing efficiency and quality control
• Directly supervised and trained depot and onsite department employees providing service for notebooks, desktops, printers and
plotters
• Acted as a client advocate by ensuring customer service through phone support, quick response and warranty arbitration

August 1992 – July 1998 KIS Computers, Virginia Beach, VA

Senior Service Department Manager

• Improved Build and Product Development, Depot, Onsite and Networking departments by updating obsolete service to industry
best practice standards
• Implemented warranty reimbursement procedures to reclaim revenue
• Controlled and decreased loss by restructuring inventory policies
• Managed growth from 3 service technicians to 19 while implementing unique employee incentives and increasing morale
• Implemented employee certification reward program
• Coordinated/facilitated study groups among employees to increase number of skilled network professionals

References upon request