Beruflich Dokumente
Kultur Dokumente
contents
INTRODUCTION
01
02
03
About Us
04
SUSTAINABILITY PERFORMANCE
04
06
08
14
05
06
Ensuring High
Standards of Governance
07
Social
Responsibility
08
Environmental
Responsibility
17
19
22
09
Responsibility towards
Stakeholders
10
11
Looking Ahead
44
55
58
APPENDIX
35
Assurance Statement
60
62
82
Introduction
Sustainability Performance
Appendix
Managing Director
It is with great pleasure that I present our
compliance.
relief.
initiative.
Aditya Puri,
MD, HDFC Bank
Introduction
Sustainability Performance
Appendix
Statement from
aspects.
donations.
began.
India.
Our annual blood donation drive has gained
Paresh Sukthankar,
Introduction
Sustainability Performance
Appendix
ABOUT US
Our Origins
The Housing Development Finance Corporation
balance sheet.
OUR JOURNEY
HDFC Bank incorporated
as a scheduled
Commercial Bank
1995
2000
Amalgamation of
Centurion Bank of
Punjab with HDFC Bank
2008
CUSTOMER FOCUS
PRODUCT LEADERSHIP
PEOPLE
OPERATIONAL EXCELLENCE
SUSTAINABILITY
environmental preservation, we
business.
integrity, corporate
Introduction
Sustainability Performance
Appendix
Wholesale Banking
With superior product delivery,
Commercial
Banking
Transactional
Banking
Credit, Guarantees
Investment
Banking
Loan
Products
Retail Banking
Our Retail Banking business
Deposit
Products
Other
Services
and MobileBanking.
10
Treasury
With the liberalisation of the financial
Foreign
Exchange
Debt
Securities
Equities
Derivatives
Asset Liability
Management
Statutory Reserve
Management
Growing economy /
banking industry,
Gaining market share
Strong risk
management, Focus
on asset quality
11
Introduction
Sustainability Performance
Appendix
OUR REACH
28
million
Customer Base
million
New customer
acquisition in
FY 2013-14
55
percentage
of all branches in semi
urban and rural areas
12
Fab 50
Companies List
Business Standard
Best Bank
India
Most Innovative
Use of Technology
Forbes Asia
IBA Banking
Technology Awards
International
Transactional
Banking
MACCIA Awards
13
Introduction
Sustainability Performance
Appendix
ABOUT THE
REPORT
O
Sector Supplement.
Approach to Materiality
Analysis and Prioritisation
We followed a clear process to
identify our key stakeholders, and
the areas relevant to them. This
data was then tabulated to identify
the areas of top priority which
formed the focus of our efforts.
Identify Key
Stakeholders
14
Evaluate
Performance and
Scope for
Improvement
Suppliers and
Vendors
Investors and
Shareholders
Our KEY
Stakeholders
Board of the
Bank
Employees
Customers
aspects, Environment-related
shown:
The other stakeholders that featured in the list included the regulator, government, business partners,
15
Introduction
Sustainability Performance
Economic and
Governance
Appendix
Environment
Community and
Stakeholders
Green Operations
Community Engagement
Energy Efficiency
Socially-inclined Products
Ensuring Compliance
Screening of Projects
Employee Wellbeing
Engaging Local Suppliers
Responsible Marketing
Gender Equality
Financial Performance
performance, governance,
going forward.
16
OUR FINANCIAL
PERFORMANCE
The Indian economy went through challenging
`26,402.28 Cr
OPERATING COSTS
`12,042.20 Cr
TOTAL REVENUE
STOCK-BASED
EMPLOYEE
COMPENSATION
`561.32 Cr
EXPENDITURE ON
COMMUNITY
ACTIVITIES
1.83% of Profit
After Tax
RETAINED EARNINGS
`15,176.47 Cr
17
Introduction
18
Sustainability Performance
Appendix
ENSURING HIGH
STANDARDS OF GOVERNANCE
Behaviour2 guideline
Company Manual.
ecosystem.
Our corporate governance
framework has been developed in
compliance with the Companies Act,
the regulations and guidelines of the
Securities and Exchange Board of
India (SEBI) and the requirements
of the listing agreements entered
communication
(CSR) Policy
While we actively participate in
industry-wide research studies
undertaken by the regulator when
include:
advocacy.
Compliance
One of our top priorities is to
the Workplace
Anti-bribery, Anti-corruption,
A Management Action report is furnished every year after internal audits on non-compliance and corruption-related
issues and appropriate action is taken depending on level of breach.
19
Introduction
Sustainability Performance
Appendix
to be closed on Sundays, we
management.
errors.
compliance.
Risk Management
Board of Directors
We have a strong and independent
Board composed of six independent
Directors and five non-independent
Directors, including a woman
Director. The Board of Directors
is headed by the Chairperson.
The Board includes the Managing
Director, Deputy Managing Director
and the Executive Director. The
various Business/Group heads
report in either directly to the
Managing Director or to the Deputy
Director.
20
Audit and
Compliance
Compensation
Investor
Grievance (Share)
Customer Service
Nomination
CSR
COMMITTEES OF THE
BOARD
Fraud Monitoring
Credit Approval
Premises
21
Introduction
Sustainability Performance
Appendix
SOCIAL
RESPONSIBILTY
..............................................................
Sustainable Livelihood Initiative
..............................................................
Financial Inclusion
..............................................................
Engaging the Community
through provision of -
development.
employees.
22
Financial Products
Under SLI, we provide financial
assistance to the bottom of pyramid
population by reaching out to
the unbanked and under-banked
regions. We work extensively with
the bottom-of-pyramid sections of
the population to inculcate in them
the habit of saving regularly and
maintaining strict credit discipline
by helping them imbibe a culture of
utilising the loan exclusively towards
income generating activities.
Some of the income generating
activities that we finance are crop
SLIS OFFERINGS
FINANCIAL PRODUCTS
Credit Counselling
Livelihood Development
Programme
need basis.
Credit Counselling
We conduct pre and post credit
counselling sessions to impart
23
Introduction
Sustainability Performance
Appendix
2. Providing credit
support for
enterprise
development
5. Contributing towards
empowering women in the
SHGs
4. Arranging
for need-based
skills trainings
3. Conducting
Financial Literacy
Programmes and
understanding the
need of SHGs
6. Leading to an increased
savings and better quality of life.
24
SLI Impact
26.67 Lakh
households covered
4135
1.24 Lakh
live Micro RD accounts
SLI impact
employees in 500
business hubs
FY 13-14
10 Lakh
10,000
1.57 Lakh
clients trained through
capacity building
programmes
Members of Annai Therasa Kurinjipoo Self-Help Group from Virudhunagar, Tamil Nadu
have traditionally been earning a living through fortune telling. The income from this
business was limited and insufficient to meet day to day expenses. Our SLI team
provided them a fresh lease of life by helping them identify alternate opportunities to
generate an income. Today, they successfully run idli marts and kirana stores that help
support their entire families.
We got the support at a time when we were finding it difficult to make ends meet with
our traditional business. Now with additional income sources, our regular and essential
requirements are sufficiently met
Muniyammal, member of Annai Therasa Kurinjipoo Self Help Group, Tamil Nadu.
25
Introduction
Sustainability Performance
Appendix
The 20th lakh household under SLI is headed by Sajna Devi. Five years ago Sajna Devi
lost her husband, leading her to take up the responsibility of running the household and
taking care of her three children. By working as a labourer in farms and by selling milk,
Sajna Devi had been making ends meet, but her meagre resources did not allow her to
save enough for her childrens future. As SLIs 20th lakh participant, Sajna Devi availed
of a loan for enterprise as part of her Joint Liability Group (JLG). She uses the credit to
pursue income generating activities, which augment her earnings, thus allowing her to
take better care of her familys needs.
Whatever we earn is our money. With this money we can ensure better education of our
children and improve the financial conditions of our families.
Sajna Devi, Chomu, Rajasthan
Financial Inclusion
Our products and services empower
regard.
Financing Farmers
At HDFC Bank, we aim to increase
the availability of agriculture finance
thereby helping farmers have a
better quality of life. In addition to
the requirements under priority
sector lending (PSL), we also
provide allowances to small and
marginal farmers and benefits in
the form of lower interest rates and
elongated tenure for repayments.
26
consumption-related expenses
unforeseen circumstances.
Medical Equipment
Funding
With a view to benefit from the up
gradation of equipment in urban
hospitals owing to technological
Organic Farming
While working with farmers,
we have tried to raise the level
of awareness amongst them
with regards to organic farming
methods and also provide
same ATM.
27
Introduction
Sustainability Performance
Appendix
Spread of Branches
Rural
Semi-Urban
Urban
Metropolitan
Mini Branches
Our mini-branch model is a unique
concept where two-person and
three-person branches have been
created primarily to reach out
to unbanked and under-banked
areas across India. This has
enabled us to take formal banking
services deeper into rural locations,
further strengthening our efforts
at financial inclusion. This model
adopts a hub and spoke approach,
where the officer extends services
Total
28
Building Employment
29
Introduction
Sustainability Performance
Appendix
Community Engagement
Development in a large country
such as ours brings with it various
challenges; the foremost is to
translate economic growth to
sustainable development. With
a mission of empowering lives,
our approach has meant greater
Promoting Education
Education forms one of the
foundation pillars for the progress
of a nations economy. We believe
in this principle and hence have
in the core focus of our CSR,
promotion of education. We
have implemented programmes
such as Galli schools in Delhi
which bring elementary education
30
Financial Literacy
environment.
Livelihood
Our approach towards livelihood
complements our efforts under the
Sustainable Livelihood Initiative,
where we reach out to marginalised
groups to provide livelihood
opportunities. We also create
partnerships with NGOs at the
grassroots to provide skills training
to increase the employability of
marginalised groups. Through a
project in Kolar District, Karnataka
we have trained youth in computers,
life skill and retail management
courses, while in another
intervention in Giridh district,
The programme uses child-
corners of India.
31
Introduction
Sustainability Performance
Appendix
Blood Donation
storage facility.
32
Payroll Giving
Educational Crisis
Scholarship Support (ECSS)
Disaster Response
Making a Difference
villages.
of the state.
33
Introduction
Sustainability Performance
Appendix
34
ENVIRONMENTAL
RESPONSIBILTY
..............................................................
Direct Banking Channels
..............................................................
Screening of Investments
..............................................................
Reducing Operational Impact
At HDFC Bank, we recognise the environment as
stakeholders.
emerged as easy-to-access,
35
Introduction
Sustainability Performance
Appendix
Net Banking
related emissions.
At HDFC Bank, we actively
encourage our customers to opt for
direct banking channels. We have
taken a two-pronged approach
Email Statements
Loan Summary
Transaction History
Accounts
E-Net
PhoneBanking
Up-to-the-second details of
Accounts and Fixed Deposits
SMSBanking
access
Taxes online
financial transactions
36
processes.
2004
27% 10%
53%
10%
Phone Banking
ATM
2014
15%
25%
Internet Banking
5%
55%
Branches
37
Sustainability Performance
Introduction
Submission of
Proposal/Report
Appendix
Submission of Compliance
Certificates
Regular MIS
FINISH
START
Verification
Loan/Funding
Monitoring and
Analysis
Environmental Management
line of sources.
Non-compliance to terms of
compliance.
precautionary approach to
38
Installation of
power-saving circuits
in 29 Offsite ATM
Locations
39
Introduction
Sustainability Performance
st
Appendix
Scope 1 and Scope 2 emissions as reported to CDP for all bodies falling under financial control of HDFC
Bank except Kenya Representative Office, Dubai, Bahrain, Hong Kong, Abu Dhabi and Oman Branches. *The
Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition) reference to IPCC
Fourth Assessment Report (AR4 - 100 year) have been used to calculate the data presented above. Certain
assumptions have been taken to arrive at the emission values leading to uncertainty in emissions.
40
to be approved by respective
IMPACT CENTRE
External- Customers
Internal
Internal
Internal
Green Infrastructure
Wherever possible, we encourage
requirements.
41
Introduction
Sustainability Performance
Sustainable ATMs
Spread across the country, our
ATMs are more than just cashdispensing machines. Customers
use our vast network of ATMs
for a variety of purposes such as
recharging their mobile phone prepaid connections, paying their utility
bills and transferring funds between
accounts.
We have tried to capitalise on the
possibility of using our ATMs as
an educational touch-point with
our customers on environmental
sensitivities and to reduce
operational footprint. This has been
explored through the following
features that are embedded into our
ATMs:
Our ATMs now ask people if they
want a receipt before printing. This
42
Appendix
Phasing-Out Emissions
Green Procurement
associated emissions.
43
Introduction
Sustainability Performance
Appendix
RESPONSIBILITY TOWARDS
STAKEHOLDERS
..............................................................
Investors and Shareholders
..............................................................
Vendors
..............................................................
Customers
..............................................................
Employees
Investors and Shareholders
At HDFC Bank, utmost importance
shareholder.grievances@hdfcbank.
its responsibilities.
44
Vendors
We have taken steps to include our
labour.
their services.
child labour.
Our Customers
At HDFC Bank, we not only design
Addressing Customer
Grievances
45
Introduction
Sustainability Performance
Best Customer
Management Initiative
Appendix
IBA Banking
Technology Awards
of the Bank.
CHANNEL / MEASURES
FREQUENCY
Voice of Customer
Periodic
Quarterly
Quarterly
Weekly
46
Maintaining Customer
Privacy
Customer privacy is ensured with
utmost care. We follow standard
procedures with regards to
privacy of customer information
and sharing of customer data
with third parties. Employees are
given access to customers online
accounts purely on a need-toknow and need-to-do basis and
every transaction carried out by
each of our employees is checked
by another employee to minimise
established.
SECURITY MEASURES
Compromise of authentication
details at customers end
Phishing/Trojan sites
47
Sustainability Performance
Introduction
Appendix
MOBILE BANKING
RISKS
SECURITY MEASURES
Loss of mobile
ATMs
RISKS
SECURITY MEASURES
of CAAC initiatives.
wrongdoings.
48
effectiveness of an awareness
programme and contributes to
the development of a safe and
secure culture by encouraging
users to act responsibly and
operate more securely.
Branch Training
Usage Guide
Website
Awareness on Phishing
Pin Mailers
Dos & Donts
Notices in Branches
Customer Awareness Workshops
SMS Alerts
Our Employees
49
Introduction
Sustainability Performance
Appendix
Conduct.
customers.
2.57% 0.22%
Building a Strong
Organisational Culture
23%
32%
32.04%
10%
65.14%
50
35%
Officers
North
Junior Management
South
Middle Management
East
Senior Management
West
Promoting Work-Life
Balance
At HDFC Bank, we encourage
employees to maintain a healthy
work-life balance for physical
and mental wellbeing. We advise
employees and branches to not
MALE
FEMALE
36078
39458
8820
9062
42155
9075
Addressing Employee
Queries and Issues
51
Introduction
Sustainability Performance
Appendix
mismatch.
potential.
Ensuring Employee
Retention
MALE
FEMALE
Permanent Employees Hired
FY 13-14
52
TECHNICAL SKILLS
TRAINING
28798
Hours
6030
Hours
FUNCTIONAL AND
BEHAVIOR TRAINING
Senior Management
366
Hours
Middle Management
6472
Hours
Junior Staff
32861
Hours
Other Employee
Engagement Channels
Training
At HDFC Bank, we realise that
imparting knowledge to employees on
all aspects that impact our business
provides them with an ability to think
holistically. With a view to enhance
the skill set of our employees, we
provide them with training support.
We have an annual training calendar
53
Introduction
Sustainability Performance
Appendix
Josh Unlimited
An in-house series ofmulti-city, multi-discipline sports events held in over 15 cities in 2013-14
Stepathlon
An international pedometer-based team event that encourages activity in a simple, inclusive, fun
and relevant manner to complement hectic lifestyles.
Sensations
In-house musical band contestwherein the employees across locations and functions come
together to share their passion for music and form bands.
Communication Efforts
Happy Bankers! Wellness messages sent across in the Bank.
Stepathletes page sharing inspiring experiences of Stepathletes with the Bank.
54
OPPORTUNITIES
climate change.
AREAS OF OPPORTUNITY
In our engagement with
farmer customers, we try to
build greater awareness on
saving practices which could
enable them to better manage
their finances in unforeseen
circumstances. Opportunity
also lies in product design and
innovation. For ex- Structured
EMI options to ensure that
farmer customers would have to
pay lower EMIs during monsoon
seasons with scanty rainfall
ECONOMIC
RISKS INVOLVED
55
Introduction
Sustainability Performance
ECONOMIC
Screening
ECONOMIC
OPERATIONAL
Screening
OPERATIONAL
Operational
Efficiency
New Area of
Business
56
AREAS OF OPPORTUNITY
ECOONOMIC
RISKS INVOLVED
Appendix
RISKS INVOLVED
AREAS OF OPPORTUNITY
REPUTATION
Operational
Efficiency
ECOONOMIC
Customer/Client
Relations
57
Introduction
Sustainability Performance
Appendix
LOOKING AHEAD
services.
EFFECTIVE
GOVERNANCE
Driving sustainability-related
policies centrally
IMPROVED
SERVICE FOR
CUSTOMERS
SPREADING
AWARENESS
EMPOWERING
EMPLOYEES
COMMUNITY
DEVELOPMENT
58
Encouraging employees to
participate in sustainability trainings
and workshops
Moving towards
greater employee
satisfaction levels
Enabling a healthy
male-female ratio
Within the scope of our business and operations, we are making efforts to tackle the financial and nonfinancial risks that arise in these circumstances while also aiming to utilise the scope of opportunity that
is presented by the demands of the situation.
For any queries or questions regarding the report or its contents, contact:
Nusrat Pathan
Head, Sustainability & Corporate Social Responsibility
HDFC Bank Limited
Nusrat.pathan@hdfcbank.com
59
Introduction
60
Sustainability Performance
Appendix
61
Introduction
Sustainability Performance
Appendix
Disclosure
Level of
reporting
Location of
disclosure
1.1
Fully
4-7
1.2
Fully
55, AR 94
Explanation
2. ORGANIZATIONAL PROFILE
Profile
Disclosure
Disclosure
Level of
reporting
Location of
disclosure
2.1
Fully
2.2
Fully
10-11
2.3
Fully
8-9
2.4
Location of organization's
headquarters.
Fully
2.5
Fully
2.6
Fully
8, AR 188
2.7
Fully
8-11
2.8
Fully
8-12, 49-50
62
Explanation
2.9
Fully
12
2.10
Fully
13
3. REPORT PARAMETERS
Profile
Disclosure
Disclosure
Level of
reporting
Location of
disclosure
3.1
Fully
14-16
3.2
Fully
14-16
3.3
Fully
14-15
3.4
Fully
59
3.5
Fully
14-16
3.6
Fully
14-16
3.7
Fully
3.8
Not
14-16
Explanation
63
Introduction
Sustainability Performance
Appendix
3.9
Fully
39-40
3.10
Fully
None
3.11
Not
Not Applicable
3.12
Fully
62-80
3.13
Fully
14-16
Disclosure
Level of
reporting
Location of
disclosure
4.1
Governance structure of
the organization, including
committees under the
highest governance body
responsible for specific tasks,
such as setting strategy or
organizational oversight.
Fully
20-21
4.2
Fully
AR 12
4.3
Fully
20-21, AR 12
64
Explanation
4.4
Fully
44
4.5
Linkage between
compensation for members
of the highest governance
body, senior managers, and
executives (including departure
arrangements), and the
organization's performance
(including social and
environmental performance).
Fully
Currently no such
linkage exists
4.6
Fully
AR 80
4.7
Fully
20-21
4.8
Internally developed
statements of mission or
values, codes of conduct, and
principles relevant to economic,
environmental, and social
performance and the status of
their implementation.
Fully
8-9, 19, AR 17
4.9
Fully
19-21
4.10
Fully
19-21, AR 187
65
Introduction
Sustainability Performance
Appendix
4.11
Explanation of whether
and how the precautionary
approach or principle is
addressed by the organization.
Fully
37-39
4.12
Externally developed
economic, environmental, and
social charters, principles, or
other initiatives to which the
organization subscribes or
endorses.
Fully
37-39
4.13
Memberships in associations
(such as industry associations)
and/or national/international
advocacy organizations in
which the organization: * Has
positions in governance bodies;
* Participates in projects
or committees; * Provides
substantive funding beyond
routine membership dues;
or * Views membership as
strategic.
Fully
HDFC Bank is a
member of the
Indian Bankers
Association (IBA)
4.14
Fully
14-15
4.15
Fully
14-15
4.16
Approaches to stakeholder
engagement, including
frequency of engagement by
type and by stakeholder group.
Fully
44-54
4.17
Fully
44-54
66
Disclosure
Level of
reporting
Location of
disclosure
DMA PS
Aspects
Product Portfolio
FS1
Fully
37-39
FS2
Fully
37-39
FS4
Fully
37-39
FS5
Fully
37-39
Explanation
Audits
Active Ownership
DMA EC
Aspects
DMA EN
Aspects
Materials
Fully
35-43
Energy
Fully
35-43
Water
Fully
35-43
Biodiversity
Fully
35-43
Fully
35-43
Fully
35-43
Compliance
Fully
35-43
Transport
Fully
35-43
Overall
Fully
35-43
Fully
22-34
DMA LA
Aspects
Employment
Fully
49-54
Labor/management relations
Fully
49-54
67
Introduction
Sustainability Performance
Fully
49-54
Fully
49-54
Fully
49-54
Fully
49-54
Appendix
DMA HR
Aspects
Not
Not Material
Non-discrimination
Not
Fully
49-54
Child labor
Fully
45
Fully
45
Security practices
Not
Not Material
Indigenous rights
Not
Not Material
Assessment
Not
Not Material
Remediation
Not
Not Material
DMA SO
Aspects
Local communities
Fully
22-34
Corruption
Fully
19-21
Public policy
Fully
19-21
Anti-competitive behavior
Fully
19-21
Compliance
Fully
19-21
DMA PR
Aspects
Fully
45-49
Fully
45-49
Fully
45-49
Marketing communications
Fully
19, 45-49
Customer privacy
Fully
45-49
Compliance
Fully
45-49
FS15
68
Location of
disclosure
FS6
Fully
AR 86
FS7
Fully
22-34
FS8
Partially
35-37
Fully
37-39
FS10
Fully
37-39
FS11
Fully
37-39
FS12
Not
Indicator
Disclosure
Explanation
Product portfolio
Audit
FS9
Active ownership
69
Introduction
Sustainability Performance
Appendix
Location of
disclosure
EC1
Fully
17-18
EC2
Fully
55-57
EC3
Fully
AR 48, AR 150
EC4
Fully
No financial
assistance
received
EC5
Fully
EC6
Fully
29, 45
EC7
Fully
29, 49-54
Fully
30-34
Indicator
Disclosure
Explanation
Economic performance
Market presence
EC8
70
EC9
Partially
22-34
Disclosure
Level of
reporting
Location of
disclosure
Explanation
EN1
Fully
41
EN2
Percentage of materials
used that are recycled input
materials.
Not
EN3
Fully
39-40
EN4
Fully
39-40
EN5
Fully
39-40
EN6
Not
EN7
Partially
Environmental
Indicator
Materials
Energy
39-40
Water
EN8
EN9
EN10
Not
Not
Not
71
Introduction
Sustainability Performance
Appendix
Biodiversity
EN11
Fully
35
EN12
Description of significant
impacts of activities, products,
and services on biodiversity in
protected areas and areas of
high biodiversity value outside
protected areas.
Fully
35
EN13
Not
EN14
Not
EN15
Fully
35
Fully
39-40
EN17
Partially
39-40
EN18
Initiatives to reduce
greenhouse gas emissions and
reductions achieved.
Fully
39-40
EN19
Emissions of ozone-depleting
substances by weight.
Not
EN20
Not
EN21
Not
EN22
Partially
EN23
Not
Not Material
72
EN24
Weight of transported,
imported, exported, or treated
waste deemed hazardous
under the terms of the Basel
Convention Annex I, II, III,
and VIII, and percentage of
transported waste shipped
internationally.
Not
Not Material
EN25
Not
Not Material
Initiatives to mitigate
environmental impacts of
products and services, and
extent of impact mitigation.
Fully
EN27
Not
35-37, 39-40
Not Material
Compliance
EN28
Fully
Significant environmental
impacts of transporting
products and other goods
and materials used for the
organization's operations, and
transporting members of the
workforce.
Partially
43
Not
Transport
EN29
Overall
EN30
73
Introduction
Sustainability Performance
Appendix
Disclosure
Level of
reporting
Location of
disclosure
Explanation
Employment
LA1
49-54
LA2
Partially
49-54
LA3
Fully
49-54
LA15
Partially
49-54
Labor/management relations
LA4
Percentage of employees
covered by collective
bargaining agreements.
Fully
49-54
LA5
Fully
49-54
LA6
Not
Not Material
Not
programmes.
LA7
74
Education, training,
counselling, prevention, and
LA8
LA9
risk-control programmes in
place to assist workforce
members, their families, or
community members regarding
serious diseases.
Health and safety topics
covered in formal agreements
with trade unions.
Fully
49-54
Not
Not Material
Fully
49-54
LA11
Fully
49-54, AR 48-49
LA12
Percentage of employees
receiving regular performance
and career development
reviews, by gender.
Fully
49-54
Fully
49-54, AR 12
Fully
49-54
LA13
Composition of governance
bodies and breakdown of
employees per employee
category according to gender,
age group, minority group
membership, and other
indicators of diversity.
LA14
75
Introduction
Sustainability Performance
Appendix
Location of
disclosure
HR1
Partially
19-21
HR2
Percentage of significant
suppliers, contractors and
other business partners that
have undergone human rights
screening, and actions taken.
Fully
45
HR3
Not
Indicator
Disclosure
Explanation
Not Material
Non-discrimination
HR4
Fully
No incidents
reported
HR5
Fully
All supplier
contracts carry
clauses on
human rights.
None identified as
having violated
the same.
Fully
45
Child labor
HR6
76
HR7
Fully
45
Fully
All security
personnel are
given appropriate
training in all
aspects, including
that of human
rights, which are
relevant to our
operations
Security practices
HR8
Percentage of security
personnel trained in the
organization's policies or
procedures concerning aspects
of human rights that are
relevant to operations.
Indigenous rights
HR9
Not
Assessment
HR10
Fully
The Code of
Conduct and
Ethics Manual
includes subject
of human rights.
All employees are
assessed for their
compliance to the
CoCEM
Fully
No grievances
filed
Level of
reporting
Location of
disclosure
Fully
22-34
Remediation
HR11
"Number of grievances
related to human rights filed,
addressed and resolved
through formal
grievance mechanisms."
Social: Society
Indicator
Disclosure
Explanation
Local communities
Nature, scope, and
effectiveness of any
SO1
(FSSS)
77
Introduction
SO1
(G3.1)
Sustainability Performance
Percentage of operations
with implemented local
community engagement,
impact assessments, and
Fully
22-34
Appendix
development programmes.
FS13
Fully
22-34
FS14
Fully
22-34
SO9
Fully
37-39
SO10
Fully
37-39
SO2
Fully
19-21
SO3
Percentage of employees
trained in organization's
anti-corruption policies and
procedures.
Fully
19-21
SO4
Fully
19-21
Corruption
Public policy
SO5
Fully
19-21
SO6
Fully
No such
contributions
made or received
Fully
None
Fully
None
Anti-competitive behavior
SO7
Compliance
SO8
78
Disclosure
Level of
reporting
Location of
disclosure
Explanation
PR1
PR2
Not
Not
PR3
Fully
45-49
PR4
Fully
None
PR5
Fully
45-49
FS16
Fully
22-31
Fully
45-49
Marketing communications
PR6
79
Introduction
PR7
Sustainability Performance
Fully
None
Fully
45-49
Fully
None
Appendix
Customer privacy
PR8
Compliance
PR9
80
81
Introduction
82
Sustainability Performance
Appendix
83
Introduction
84
Sustainability Performance
Appendix