CPQM - Certified Project Quality Manager

Course Length: 3 Months

Course Description: This intensive class will guide the student through the Project Quality
Management process as defined by the Project Management Institute (PMI). Students
will be introduced to industry best practices.
Who Should Attend: This class is intended for any person functioning as a Project
Manager or aspiring to be a Project Manager.
Benefits of Attendance: Upon completion of this course, students will be able to:

Effectively plan quality into their project.

Effectively determine quality requirements as they pertain to the
scope/requirements of the project.
Perform quality assurance functions on their projects.
Perform quality control functions on their projects.

Prerequisites: Students should have taken the Project Management Overview, Project
Scope and Requirements Management, and Project Time and Cost Management
courses.
Course Outline:

Chapter 1: Overview Of Project Quality Management

Chapter 2: Quality Planning
1. Introduction to Quality Planning
2. Inputs to Quality Planning include: Enterprise Environmental
Factors, Organizational Process Assets, and the Project Scope
Statement
3. Tools and Techniques for Quality Planning
4. Cost-Benefit Analysis
5. Benchmarking
6. Design of Experiments
7. Outputs of Quality Planning
8. Quality Management Plan
9. Quality Metrics
10. Quality Checklists
11. Process Improvement Plan
12. Quality Baseline
13. Project Management Plan Updates Exercise
Chapter 3: Performing Quality Assurance
1. Introduction to Performing Quality Assurance
2. Inputs to Performing Quality Assurance include: Quality
Management Plan, Quality Metrics, Process Improvement Plan,
Work Performance Information, Approved Change Requests,
Quality Control Measurements, Implemented Change Requests,
Implemented Corrective Actions, Implemented Defect Repair,
Implemented Preventive Actions
3. Tools and Techniques for Performing Quality Assurance
4. Quality Planning Tools and Techniques
5. Quality Audits
6. Process Analysis
7. Quality Control Tools and Techniques

8. Outputs of Performing Quality Assurance

9. Requested Changes
10. Recommended Corrective Actions
11. Organizational Process Assets Updates
12. Project Management Plan Updates Exercise
Chapter 4: Performing Quality Control
1. Introduction to Performing Quality Control
2. Inputs to Performing Quality Control include: Quality Management
Plan, Quality Metrics, Quality Checklists, Organizational Process
Assets, Work Performance Information, Approved Change
Requests, and Deliverables
3. Tools and Techniques for Performing Quality Control
4. Cause and Effect Diagrams
5. Control Charts
6. Flowcharting
7. Histograms
8. Pareto Charts
9. Run Charts
10. Scatter Diagrams
11. Statistical Sampling
12. Inspection
13. Defect Repair Review
14. Outputs of Performing Quality Control
15. Quality Control Measurements
16. Validated Defect Repair
17. Quality Baseline Updates
18. Recommended Corrective Actions
19. Recommended Preventive Actions
20. Requested Changes
21. Recommended Defect Repair
22. Organization Process Assets Updates
23. Validated Deliverables
24. Project Management Plan Updates