Welcome:

We extend a warm welcome to all the students who are the part of this event, on the behalf of Le
Meridien Jaipur. It is a matter of great pride to interact with the future leaders of our industry,
who are sitting right here in front of us.
I Amita along with Ms Arushi will take you all on a Starwood journeyso its a time to fasten
your seat belt & get ready for a ride..
The ride to Starwood and it starts with understanding the details of the journey, which eventually
includes a brief discussion of the origin and destination. Talk the history and background of
Starwood in brief
Now I would like to talk about the core values of our organization. These are the basic principles
that have been discovered over the period of time and will guide us in coming days. Our core
values best represent and define what we stand for? Our core value is driven by three basic
principles; these are Trust, Collaboration, and Accountability (With regard to Starwood).
The degree of trust we share between and among our business partners, internal or external,
determine the difference between good and great companies. We at Starwood practice this
philosophy everyday while making every effort towards accomplishment of our mission
Our mission statement describes the purpose of our existence and it states that we want to evolve
and create a trust and respect-based corporate family.
Another brick of core value is built of collaboration; the term has a very simple but a very deep
meaning. It inspires the associates to multiply their individual and organisational competency
through integrating their KSAOs. We at Starwood understand that collaboration leads to
perfection at every front, which is a new phenomenon in emerging business environment.
Last but not the least, the third component of our core value is accountability, and this is what we
look forward in every individual, who is the part of this global brand. It has been rightly said the
the brilliant plan is nothing without a brilliant execution. This is because the merits of a plan are
subject to their execution in the best possible way.
All the above mentioned aspirations have worked as key ingredients in designing a programme
that does not only aims at attaining the purpose of Starwood, but equally focuses upon
consolidating the gains, so far. We would be immensely pleased to share our experience and
expertise through HOT program that has been designed to meet the needs of tomorrow. At this
stage, it is imperative to discuss the content and purpose of HOT programme..
1. What is the programmeincludes all the details, as per your understanding
2. Purpose of the programme: It aims at serving five fold objectives that have been
discussed as following

A. Development of Strong Leadership (Expertise + Experience)

B. Improvement of Services (Critical Growth Engine + Four Level of Training)
C. Enhancement in Customer Focus
D. Maintenance of Global Image (Concept of Human Capital)
E. Creation of Growth Platform (Innovation + Creativity + Unstoppable Trends )
All these objectives can only be served when we could capitalize the underlying potentials of our
present and future leaders, and you as a part of this program have a great role to perform in
coming days. We sincerely believe that you have all the willingness and ability to live our shared
vision and creation of the most successful branded, global, lifestyle Hospitality Company. We are
in the collaboration with the individuals have the ability to:
1. Imagine (Turn Dreams into Reality)
2. Solve (To take on the worlds most difficult problem)
3. Build (Performance Based Culture that creates value for customers and stakeholders
alike)
4. Lead (Towards a better place to work and stay)

Explain: To be a successful brand means we need to focus on a core set of human emotional
needs. Ultimately all people in all contexts want the same things.
We need to feel like we are understood, that we are genuinely listened to, accepted, appreciated
and our needs are met. Our guests need to feel like they belong too. Guests want us to
understand the burden of travel and provide ways to alleviate it.
We need to feel like we belong, that we are at home, especially away from home. We need to
feel comfortable, supported, and secure. Our guests need to feel like they belong too, that they
are a part of our family here at the hotel.
We need to feel like we are in control. This was not such a big issue 50 years ago, but today
there is always so much going on. We cant keep up. We rush to get to work, we rush to get
home. Our guests feel the same.
We need to feel special, that someone cares about us. Similarly, each guest needs to feel like
they are the only guest we have and we are here to cater to their every need.

We need to feel like we are being our best selves that we are living up to our potential. We
also need to make sure that we help our guests feel like they are reaching their potential as well.