Common Career Paths for Computer Repair Technician

Computer Repair TechnicianComputer Technical Support SpecialistNetwork Technician,

ITNetwork Engineer, ITNetwork Administrator, LAN / WANSystem Administrator, Computer /
NetworkNetwork & Computer Systems Administrator / Systems ProgrammerUNIX System
AdministratorNetwork / System Administrator, General OfficeComputer Technical Support
SpecialistSenior Technical Support AnalystNetwork Administrator, ITInformation Technology
SpecialistComputer / Network Support TechnicianInformation Technology (IT)
ManagerNetwork Administrator

Job Description for Computer Repair Technician

Computer Repair Technicians are responsible for the care and maintenance of computer
systems. They are there every step of the way from building new computers, to updating
and repairing existing systems, to the retiring and recycling of old and retired machines. One
potential day-to-day-task for these professionals is reinstalling operating systems when a
computer's hard disk fails. They repair computer hardware, including desktops, laptops, and
associated peripherals. Additionally, they document issues with failing hardware and
coordinate repairs or retirement of the computer systems. When it comes time for system
upgrades, computer repair technicians are crucial to making sure everything gets updated
properly and in a timely fashion. They must have strong communication skills since it's
primarily a customer service position. The technician must be able to understand and
document a client's needs. This is so the client's needs are properly met without any
unnecessary repairs or support. They also educate their clients on basic computer
maintenance in order to improve workflow and prevent catastrophic computer failure.
Most positions require some sort of tech support experience, but not all positions require a
college diploma. Computer repair technicians can work in several locations and industries.
Some may work in-house for a specific company, while others may travel to different homes
and businesses as a consultant or "house call" repairman. Work hours may or may not be
flexible depending on the exact position. In some cases the technician may be working on a
team, but a strong capability for independent work is crucial. Since it's a people-oriented
position, a computer repair technician must have good people skills.

Computer Repair Technician Tasks

Repair computer hardware, including desktops, laptops, and associated peripherals.

Reinstall operating systems in the case of hard disk failures.

Job Description for Network Administrator, IT

IT network administrators are responsible for supporting groups of computers and other
technology devices that are interconnected and communicate using different computer
technologies, such as local area networks (LAN) and wide area networks (WAN). IT network
administrators are responsible for both the hardware and software that is required to build,
configure and maintain a LAN and/or WAN. They also troubleshoot the organization's
network infrastructure when problems arise. Network administrators have knowledge and
understanding of servers, firewalls and routers as well as a strong background in network
design, implementation and network connectivity experience.
Since network administrators are responsible for organizations' ability to communicate and
share data with other computers, both within the organizations' locations and across other
data sharing mediums (such as the Internet and virtual private networks), they also provide
and enforce the security rules and policies that control access to the organizations'
network(s), as well as the policies that control the organizations' network maintenance and
support operations procedures.
Network administrators also are responsible for keeping an organization's network operating
at optimal levels all times; this is measured in terms of network up-time. They also provide
hands-on support to network operations center (NOC) staff to diagnose and resolve network
issues. In addition, they make recommendations for network upgrades--in both hardware
and software--as required to an organization's chief technology officer. Network
administrators are usually required to hold a degree in computer science or a related field.

Network Administrator, IT Tasks

Provide hands-on network administration support, network maintenance and

operations support.

Recommend networking software and hardware enhancements.

Build, configure, and troubleshoot local area network (LAN), wide area network
(WAN), and other company networks.

Diagnose and correct network systems issues.

ob Description for Computer / Network Support Technician

A Computer/Network Support Technicians main responsibility is to provide technical
support to the computer and network operations. This includes initially receiving problem
calls from users either online or by telephone and troubleshooting the problem until it is
resolved. It also involves updating the system log by creating a problem ticket and entering
the details of the problem such as the caller name, the application program affected, the
root cause of the problem, etc. This job requires excellent analytical and communication
skills, ability to multi-task due to simultaneous problem calls in some instance, high
tolerance to stress and agility in a fast-paced environment. At a minimum, a
Computer/Network Support Technician usually holds a certificate in Networking. They are
usually hired by established businesses especially large corporations. They work in an
office environment usually near the physical computer or network installation where he
interacts with the other support staff. The technician reports to a supervisor or manager who
may be the Systems Administrator. They may work the regular schedule or in some cases,
may be assigned on a rotation or shift schedule. In some cases, the support technician may
have to work offsite. They interact mostly with the system or application users.

Computer / Network Support Technician Tasks

Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person
requests for assistance from users experiencing technical problems.

Respond to technical issues as they arise.

Provide continuous status information to ensure customer satisfaction.

Initiate customer contact, escalate to appropriate parties and resolve incidents.

Job Description for Information Technology Specialist

Information technology specialists are needed in most office settings. They must understand
programming languages and be very computer-savvy. Their job is primarily to fix computer
and network problems in offices. As a result, offices rely heavily on their expertise, as the
majority of information in an office is communicated and stored with computers.
As an information technology specialist, the worker must be capable of solving problems in
an area where few people have much understanding. They have the technical know-how for
the tools that other people use every day. When not fixing the issues that occur with

computers and networks in an office, they are often busy implementing new software to
make the jobs of everyone else more efficient. The work environment for an information
technology specialist is generally in an office. Information technology specialists may have
their own office or work in a cubicle. However, much of their job is spent in other parts of a
building manually fixing any issues other people may have with their computers. They may
also work off-site, even from home, fixing computer issues via a network and their own
computer. They often work with a team of information technology specialists and report to
an information technology supervisor or director. Many offices have a lone information
technology specialist. For workers in this field who work in an office, the hours may be the
regular office hours of Monday through Friday, 8 a.m. to 4 p.m. or 9 a.m. to 5 p.m. However,
many stay after hours, as their job can often only be done when everyone else in the office
is off of his or her computer and network. Information technology specialists may also work
weekends on occasion as a result of this. The tools for working are usually a telephone,
computer, and physical computer hardware and software packages.
Requirements for being an information technology specialist are a bachelor's or master's
degree in information technology. Many are subject to pre-hiring testing. Information
technology specialists must also exemplify a high level of integrity, as businesses must trust
them with all of their information. Information technology specialists have access to all of the
information of a company. Many positions also require prior experience in the information
technology field.
The position of information technology specialist is one that companies simply cannot do
without. Almost everything in business today is run through computers, and these are the
people who handle all of the the issues with computers. They possess an ability that few
others hold, as being able to fix computers and networks requires an understanding of an
entirely different language of code and mathematics.

Information Technology Specialist Tasks

Coordinate the set-up of data services, as well as phone, computer, and printer
installation.

Coordinate the planning, implementation, and maintenance of all information

technology products.

Troubleshoot information technology-related issues for both hardware and software.

Maintain, manage, troubleshoot and upgrade computer systems and servers for
performance and security related issues.

Provide end-user support for a variety of web applications.

Job Description for System Administrator, Computer / Network

A computer/network system administrator is responsible for the maintenance of the
technological systems of an organization. The position typically requires a B.A. in a field
such as computer science or information technology, and related engineering certifications
(for example by Microsoft or Cisco) are also preferred. A system administrator must be
flexible, able to manage a variety of tasks and problems, and have good troubleshooting
skills. Communication skills, both verbal and written, are also essential. A system
administrator will also often be responsible for handling confidential information and data;
certain government positions require a security clearance. The specific technological
knowledge and skills vary widely according to the specific needs of the business or
organization, but will include a range of hardware, programs, and systems, including
standard Microsoft business software. The system administrator will install, configure,
maintain, and upgrade Microsoft Windows server operating systems and applications and
other systems as appropriate, and will recognize and troubleshoot problems with server
hardware and applications software. Other responsibilities may include establishing and
documenting standards and procedures, maintaining inventory of technological devices,
working with outside vendors, and maintaining backup systems. The job requires flexibility
to coordinate with other schedules and may require work after normal business hours.
Depending on the layout of the business, significant physical activity is also potentially
necessary. A system administrator may be hired directly by an organization to provide
service for its technological needs, or may work for a technology consulting firm which
provides system administration services to a variety of customers.

System Administrator, Computer / Network Tasks

Recognize and troubleshoot problems with server hardware and applications

software.

Install, configure, maintain, and upgrade Microsoft Windows server operating

systems and applications.

Establish and document standards and procedures.

Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots
hardware and software problems for other employees or consumers. Almost any midsized
company that relies on computers will typically require tech support specialists to assist
employees who operate them, so that business operations maintain peak efficiency.
Companies that manufacture or sell software, computers, and/or components will also have
technical support specialists. These specialists help customers with installing and operating
their computers and software.
Many technical support specialists will work as part of an information technology or
information services department in a larger company or organization. These business
entities typically may have anywhere from dozens to thousands of employee users handling
a variety of functions through computer technology. In this career path, the technical support
specialist will typically be required to log tech support calls from employees. He or she will
then work with them through a variety of step-by-step procedures to attempt to solve
difficulties. If the tech support person is in the same building or campus as the employee,
the specialist can make an onsite visit and work to diagnose and repair or replace hardware
and software as needed.
To work as a computer technical support specialist, a person must typically have a strong
educational background in the IT field. While a degree may not be required by some
employers, most job candidates will find that the certifications in various computer
disciplines do require at least some post-secondary training at a technical school or
community college.

Computer Technical Support Specialist Tasks

Troubleshoot all information technology issues, including software, hardware, and

networking.

Install and update desktops, laptops, PDAs, peripherals, networks, and related
software.

Job Description for Information Technology (IT) Manager

Information technology managers are important to any business that uses a network of
computers for employees to work and communicate with. Their job is very technical and
requires specific training to understand mathematical computer languages. The information
technology manager must be a critical thinker who is capable of leading a very intelligent
team.
The position of information technology manager is found in nearly every industry today.
Computers are used for just about everything, and every network needs information
technology staff to handle them. The information technology manager is the leader of these
teams of expert personnel whose job is to make everyone else's job easier. When there is a
problem with an individual computer or the network that employees use, information
technology personnel must evaluate and solve the issue. The information technology
manager should be able to fix the problems that the rest of the staff cannot figure out.
Information technology managers are also involved with installing or developing new
programs or operating systems for computer networks to continually improve on the
efficiency of the computers and networks that other employees work with. Information
technology managers may be expected to work late after other employees are no longer
using computers in the office, and sometimes on weekends. The information technology
manager is usually exempt from these hours unless there is a problem that none of the
other staff can fix. Otherwise, they generally work typical business hours of Monday through
Friday, 8 a.m. to 4 p.m. The information technology manager presides over his or her team
and reports to either the information technology director, the vice president, or general
manager. Information technology managers work in office buildings and have their own
office. The tools used for working are computers, software, telephones, pens and paper,
and other standard office supplies.
Requirements for this job are usually a master's degree in computer science or information
technology. However, it is possible to work one's way up to the position with a bachelor's
degree. Several years of experience in information technology are also required.
Information technology managers are intelligent people with the ability to lead. They are
able to fix problems that most others cannot. Information technology managers are a
necessary part of any business that uses computers.

Information Technology (IT) Manager Tasks

Prepare, maintain and keep updated IT procedures and documentation related to our
processes and platforms operations.

Supervise, hire, and train IT Department employees.

Manage resources and processes required to design, plan, and support all
information products and services.

Research and evaluate new technologies to be used as enhancements or upgrades

to existing server, network, and other IT infrastructure equipment.

Job Description for Network Administrator

Network administrators are responsible for the upkeep of computer hardware and software
systems. They usually focus on the network components within their company. In some
cases it is the responsibility of network administrators to design and implement new
networks. Although some of the responsibilities for network administrators may vary
depending on the size and locations of the company they work for, there are still some
common responsibilities that all administrators will share. They are generally in charge of
network address assignments, management and implementation of protocols. They also
handle the maintenance of networks and file servers. When working for smaller companies,
network administrators are also usually in charge of conducting maintenance on computers,
printer, routers, smartphones, etc. Their duties include network monitoring, testing for
weaknesses, handling updates, installing and implementing security programs, and
evaluating network management software. Network administrators are also responsible for
ensuring that the network used by the organization is working effectively and is properly
maintained. Administrators who work for smaller companies also have the responsibility of
making sure that licenses are paid for and up to date, checking for security breaches, and
maintaining proper installations and applications. In order to become a network
administrator it is important to have extensive technical knowledge. It is also important to
have a bachelors degree in computer science, information systems, mathematics, or
another related field. Working as a network administrator can be stimulating and exciting for
those with an interest in technology and computer networks.

Network Administrator Tasks

Maintain IT inventories updating schedules as needed and properly disposing of

equipment.

Perform delivery, physical setup, installation, troubleshooting and repair of all

hardware and software.

Maintain telecom system, including telecom, handsets and company PDAs.

Train users on software applications, systems, AV and telecomm systems.

Job Description for Network Administrator, LAN / WAN

Network administrators (LAN/WAN) are responsible for maintaining computing
environments, identifying system requirements, handling repairs, installing upgrades, and
monitoring network operations and efficiency for their organizations. They also confer with
end-users and management, set up permissions and workstations, access protocols,
perform security upgrades, and patch critical vulnerabilities in network systems.
These administrators work with vendors to fine-tune network stability and usefulness, and
with end-users to handle training and data security measures. As the technology in this
position is constantly growing and changing, those in this position must always stay up-todate by researching and taking advantage of educational opportunities in their field.
This is typically an indoor position, though it may involve work from behind a desk to
crawling through ceilings to install new wire-runs. These administrators must have an array
of professional-level skills, including: network performance tuning, exceptional LAN
knowledge, network design and implementation, strategic planning, coordination, and
quality-focus.
Many positions require at least a bachelor's degree in computer science, as well as more
specific certifications such as Microsoft Server, MySQP, MS SQL, and others which deal
with hardware and software on a regular basis. In some cases, this may be a 24-hour oncall position, in which sufficient training and preparation will be provided.

Network Administrator, LAN / WAN Tasks

Support operating capability of networks, both wireless and wired.

Respond to unplanned events that adversely affect the network or computing

environment.

Investigate, recommend, and install enhancements and operating procedures that

regulate network availability.

Oversee network infrastructure and monitor system reliability and performance.

Plan and implement network security, set up firewalls, manage host security, apply
cryptography to network applications, and regulate file permissions.

Job Description for Network & Computer Systems Administrator / Systems

Programmer
Network and computer systems administrators/systems programmers are in charge of
administrating, and managing network-related tasks across systems in their organization.
They are responsible for maintaining excellent network transfer performance, as well as
oversee and review networking protocols while developing new scripts to make networking
devices work in more efficient ways. Network and computer systems administrators/systems
programmers use their analytical skills to identify bottlenecks in a network transfer and
utilize a variety of applications to correct speed and permission issues. Generally, these
administrators report their progress and escalate problems with the network manager or
supervisor in their area. One of their main tools include a personal computer to manage
routers, switches, and other networking equipment. The administrator's main responsibilities
include updating computer systems and making sure security software has been installed
correctly and is running as it should. They also create run-times for systems in a variety of
programming languages.
This position requires a bachelor's degree in computer science, network specialist, or a
similar field. In addition, previous experience managing networks and systems is often
required or preferred. Industry certifications may also be preferred.
Network and computer systems administrators/systems programmers must have advanced
knowledge in how to measure network performance drops, in addition to configuring specific
ports for other users. They should perform well in a team setting, but also work well on their
own with minimal supervision. They should also be organized individuals that pay strong
attention to detail and have strong interpersonal skills to interact with other administrators
and information technology (IT) professionals, as well as communicating with non-technical
staff about networking issues in an easy-to-understand manner.

Network & Computer Systems Administrator / Systems Programmer Tasks

Assist users with software, hardware, and connectivity issues.

Recognize and troubleshoot problems with server hardware and applications

software.

Install, configure, maintain, and upgrade server operating systems and applications,
for use in websites, data centers, enterprise resource planning, file sharing, etc.

Install, configure, maintain, upgrade, and troubleshoot file, email, and authentication
servers, as well as Internet access and other networked services.

Establish and document standards and procedures.

Job Description for Network Engineer, IT

Information technology (IT) network engineers are responsible for creating effective system
networking solutions for their organization. They are in charge of designing more efficient
computer network alternatives, as well as installing software applications that make faster
connections between organizational servers and client machines. IT network engineers also
solve interoperability problems and strive to increase end-user satisfaction. They upgrade
networking equipment, as well as plan and use computer engineering solutions to decrease
security risks.
These IT professionals may manage local area networks (LAN) and wide area networks
(WAN) and have to support security credentials, in addition to managing wireless ranges
and issues. They also install software and/or hardware firewalls to protect company data. IT
network engineers must optimize server response and overall operation for faster file
transfer. They block certain websites for employees to comply with company rules, and they
follow strict protocols to avoid privacy issues.
IT network engineers generally report to the IT lead in their department. They work with
other engineers to ensure computer system are fast and efficient. They may also train new
IT staff, depending on the circumstances. These IT professionals work in an office
environment, and one of their main tools include a personal computer with networking tools,
cables, and software packages to fix and maintain computer connectivity at all times.
A bachelor's of engineering in networking, information technology, or a similar field is
needed for this position. Additional hardware and software certifications are a plus. A
potential IT network engineer should have exceptional communication abilities, the ability to

work in a team setting, and the ability to be a self-starter.

Network Engineer, IT Tasks

Providing tier 4 support and network disaster recovery expertise.

Test and document system behavior, performance, and security.

Plan, design, and troubleshoot local and wide area network infrastructure, including
routers, firewalls, switches, gateways, DNS servers, DHCP servers, clustering
solutions, and related hardware, software, and services.

Job Description for Network / System Administrator, General Office

The network/system administrator (general office) is responsible for working to administer
the organizations network, file servers, and print servers. Their main objective is to keep all
business networks, servers, and computer systems running and in good working order.
Network/system administrators are responsible for the day-to-day maintenance and
operation of all network and system servers and related processes. This includes creating
network users and groups, assigning security groups and clearances to individual users,
installing applications on to file servers, maintaining print servers, and scheduling
application installations for individual systems. Additionally, network/system administrators
handles all security issues, including patches, updates, and virus protection. Individuals in
this position generally work full time in an office setting, although occasional overnight or
weekend work may be required during specific application installations and deployments.
They typically report to a department lead or manager.
Network/system administrator jobs generally require a bachelors degree in a relevant field
or equivalent experience. At least four years' experience working with Microsoft applications
is needed as well. Network/system administrators must be familiar with WAN and LAN
network environments and have a working knowledge of Microsoft active directory services.
Strong knowledge of enterprise level back up systems is a plus, and excellent
organizational, communication, and multitasking skills are required.

Network / System Administrator, General Office Tasks

Monitor network and systems for performance, security,and other issues.

Install, configure, maintain, upgrade, and troubleshoot file, email, and authentication
servers, as well as Internet access and other networked services.

Assist users with software, hardware, and connectivity issues.

Recommend, install, configure, maintain, and upgrade all computer and networking
software and hardware for use in an office, department, or small company.

Job Description for Software Engineer

In the world of software design and development, a software engineer plays a key role. The
engineer is typically the person who helps to develop the ways that software functions
created by a software design team will work. The software engineer will work with designers
to help consolidate disparate program functions into a unified whole. The engineer also
works with programmers and coders to help map out various programming tasks and
smaller functions, which are then combined into larger, functioning programs or new
features for existing software.
The engineer will typically work in both design and development stages of the software
creation. During the design phase, dedicated designers or design teams will work with the
engineer to help work out the basic things the program or update will be expected to
perform. The engineer will typically help to plot out the various aspects of the automated
tasks that will be necessary, usually using design documentation and flowcharts to help
illustrate the process.
To work as a software engineer, a person must normally have a bachelors degree in
computer engineering, computer science, or a related field. Many companies will prefer
candidates for this job who can show practical experience in programming and coding. Most
software engineers work in an office or computer lab environment during regular work hours
of the business week.

Software Engineer Tasks

Write, modify, and debug software.

Design and develop application components.

Test and document software.

Analyze requirements and transform them into technical designs.