Cody M.

Letasse 1160 Shady Creek Place, Danville, CA

94526
(w) 925-324-9227 (h) 925-837-3795
cmletasse9414@yahoo.com

PROFILE
– Organized, highly motivated, and effective problem solver
– Goal-oriented individual with great communication skills
– Ability to work under tight time constraints and in high-pressure
situations
– Sustained customer service where the ability to satisfy the customer is
crucial

EDUCATION
Monte Vista High School Diploma

Diablo Valley College AA Business Degree (in progress)

PROFESSIONAL EXPERIENCE
Conceptus, Inc.: Data Entry Specialist
(winter) 2009-current

Providing data entry support to CRM (Customer Relationship Management)

system for Conceptus World-wide customer base for biographical and case
tracking information. Has Proficient knowledge and use of Microsoft CRM
System. Able to work remotely and with minimal supervision and direction.

Fremont Bank Operations Center: Intern (summers

of) 2006-2008

Participated in the Fremont Bank Summer Internship program for three

summers. Successfully completed loan collections over the phone. Properly
input data including loans, deeds, interest rates, customer payments, and
corporate accounts. Assisted the executive staff with daily tasks such as
organizing, prepping files, and completing tasks asked from the overall
executive staff.

Lunardi’s Market: Courtesy Clerk September

2006 to April 2007

Provided excellent customer service at Lunardi’s Market in Danville for over

seven months. Completed the daily janitorial services of the trash, floors,
registers, aisles, and bagging stations. Provided courteous bagging for
customers including walking the customer to their car after purchase and
assisted with unloading of groceries. An overall knowledge of the store was
Cody M. Letasse 1160 Shady Creek Place, Danville, CA
94526
(w) 925-324-9227 (h) 925-837-3795
cmletasse9414@yahoo.com

needed to fully help the customer. Assisted with opening and closing of the
store when necessary.

Macy’s Department Store: Sale’s Associate September 2008 to

February 2009

Sold women’s shoes for over six months. Implemented sale’s strategy to
reach appropriate goals set by corporate staff. Provided full sales
experience for the customer; approach customer, assist selection with proper
customer service, close deal and complete full transaction at register.
Assisted with opening and closing for the Women’s Shoe Department.
Closing the registers required counting of all money and the safe transit to
the HR department.