We care for the health

of your bogies

Bogie-Service

We care for the health

of your bogies

History of the
customer service centre
2003
Creation of the Warranty and Field Support centre with
3 employees. Growth of the department by several
functions e.g. methods, planning, logistics to reach
8 persons at the end of the year.

2006
Increase of our service business and our geographical
coverage with a team in France and Sweden.
Constant growing demands of overhaul and maintenance
services. Cooperation with a private local maintenance
company on site for locomotives overhaul projects.

2004
Warranty and Field Support becomes Warranty & Service
to better fulfill our customer needs. The manpower grew
up to 17 employees to cope with increasing business.

2007
First eet overhaul contract awarded to Siegen customer
service centre. Establishment of an overhaul workshop.
Several investments made for the workshop e.g. painting
facility and washing cabin. A team of 55 employees
working for Service & CRO (Components, Repairs, Overhauls) incl. blue collars.

2005
Creation of a new dedicated Warranty & Service building
to welcome the enlarged team of over than 20 employees.
Modernization and upgrade of the workshop area.

2008
Development of FLEXX Track (Track Monitoring System)
by our engineers.
First contract for bogie rental.

Bogie-Service

Hassleholm (Sweden)
Crespin (France)

Siegen (Germany)

Bogie service sites

Business relation
areas developed
since 2003

Bogie customer centre Siegen, Germany

Our team of experts is

at your service!
We offer complete range of services throughout
the whole bogie lifetime:

Crash repair
Overhaul
Customer services
Spare part logistics
FLEXX Rent (Rent a bogie)
FLEXX Track (Track Condition Monitoring).

We are certified to international quality standards and approved

by our main customers. All our sites are certified according to ISO
9001:2000 and to the specific standards and quality requirements
of our main customers (e.g. DB AG, SNCF).

IRIS certicate

ISO 9001:2000 certicate

Environmental certicate

Incoming inspection

Washing of a bogie

Crash repair

Overhaul

Following an incident our field engineers can undertake a

visual inspection of the damaged bogie on the customers
premises. A damage report is then completed from which
a suitable repair plan is then swiftly developed.

More than 160 years of experience in the rail business

has made Bombardier internationally renowned for the
quality, reliability and maintainability of our bogies.

If necessary the bogie is submitted for a more detailed

inspection in our customer service centre in Siegen.
Once the repair plan has been developed our qualified
team can then undertake the necessary repairs within
a short turnaround time.

We have an extensive knowledge of bogies and we

are able to help you operate your bogies by offering you
a specific maintenance plan, based on your individual
requirements and needs. Our experts are at your
disposal to proceed to the overhaul and maintenance
of your bogies in your premises or at our sites.

Repair of a bogie frame

Crashed bogie

Bogie-Service

Final inspection

Ultrasonic inspection

Grinding

Customer services
The high bogie reliability and availability levels correspond
to the needs of our customers to operate trains effectively
and economically. In order to maximize those parameters
and to minimize maintenance costs, we offer you various
services and assistance at your depot/sites:

Operational meeting

Professional and extensive trained tters e.g. for

assembly or mounting in all kinds of request
Engineering support and design modication
Inspection and testing e.g. ultrasonic, eddy current, x-ray
Various type of repairs e.g. at customers sites
Mobile team of experts with own service car pool
equipped with modern tools and machines
e.g. to support you after crashes.
On short notice, our team is arriving on your site to
solve your issues and help you in the most efficient way.

Wheel sets

FLEXX Rent

Bogie rental

Spare part logistics

FLEXX Rent (Rent a bogie)

In case of stock shortage, accident etc., feel free

to contact us to get the required spare parts.
Thanks to our well-established supplier network with
a long-term relationship, we can provide you quickly
with the needed parts.

The service centre in Siegen has developed a bogie

rental concept to better fulfill your needs.

We are even able to manufacture you the requested part

based on the drawing of the bogie, when the bogie was
not designed or produced by Bombardier.
We process spare part orders for all kinds of customers
worldwide. Rely on us to get your spares: on time, fast
and at a fair price.
Of course we offer a full portfolio of material supply
concepts: we handle your whole inventory management
in our facilities, or if desired, we are at your site to care
of your warehouse. This includes complete planning and
logistics package for your bogies!

Our service portfolio allows you to rent standard

FLEXX bogies, for example our popular FLEXX Power
bogie for BOMBARDIER* TRAXX* locomotive;
our successful FLEXX Compact bogie for BOMBARDIER*
TALENT* trains or the FLEXX Load bogie for
double deck coaches.
The FLEXX Rent concept has been developed in
order to increase the operators eet availability and
to enable them to always have bogies at their disposal
without being forced to make big investments.
If one of your bogies is not available for a while
due to overhaul, revision, repair etc. and you need
an additional spare bogie, you have the possibility
to rent a bogie to enable you to fulfill your
operational requirements.
The service centre of Bombardier in Siegen is able
to fulfill all your requests. Our offer covers all the rental
possibilities: from a daily basis to a complete package.

Bogie-Service

FLEXX Track
(Track Condition Monitoring)
FLEXX Track (Track Condition Monitoring System) is based
on the innovative Mechatronic technology platform developed by Bombardier. The following products are
derived from this concept:
FLEXX Tronic (Mechatronic Bogie)
FLEXX Track (Track Condition Monitoring)
FLEXX Guide (Bogie Condition Monitoring).
Those three applications use the same components and
systems, which represent a major advantage in terms of
maintenance and costs.

FLEXX Track is a sensor-based measurement system

which is designed to monitor track conditions and
evaluate their deterioration over time. It is installed on
series vehicles and the data acquisition is active during
normal operation. The information obtained thanks to
FLEXX Track system are used to identify and locate the
following track disturbances: track torsion, vertical track
disturbances, crushes at joints and switches
as well as rail ripples.

Track report

The FLEXX Track system can be accessed by the

users via internet (www.exxtrack.com), intranet or e-mail.
Standard track reports can be downloaded from the
website or sent via e-mail.

It is designed as a modular system and can be configured

for various measurement requirements. The results can
be compared with the requirements given by the relevant
standards like TSI, UIC, EN.

Track Monitoring

FLEXX Track

GPS

TCM

WLAN

Bogie Main
Controller
Datastorage & Data
acqusition Algorithms
(online)
Requirements based
on standards (UIC, EN, TSI, ... )

FLEXX Guide
Bogie Monitoring

GPRS / UMTS

The results are visualized in tabular form and graphical views

including an evaluation of the track status (according to the
adequate standards). A geographical mapping of track
disturbances is available supported by GoogleMaps**.

Re

mo

tea

cc

es

Visualization of Track Condition

MVB connected
to Vehicle Control
(optional)
Power
supply

CBBM

Sensors
Datastorage &
Algorithms
(ofine)

Requirements based
on Component Specification

Bogie / Vehicle

Optimized Maintenance Schedule

based on Lifetime consumption
of Components

System overview

Bombardier Transport
Place des Ateliers BP1
59154 Crespin, France

Bombardier Transportation
Forsta Avenyen 2 B
28131 Hassleholm, Sweden
Tel + 46 451 4 56 74
Fax + 46 451 4 56 46

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Bombardier Transportation
Siegstrae 27
57250 Netphen, Germany
Tel + 49 271 702 455
Fax + 49 271 702 346
www.bombardier.com
* Trademark(s) of Bombardier Inc. or its subsidiaries.
** Trademarks of third Parties

2008, Bombardier Inc. or its subsidiaries. All rights reserved. Printed in Germany/10318/BOG/09-2008/en

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