Beruflich Dokumente
Kultur Dokumente
Organization
Submitted to:
Ms. Maria Siddiqui
Submitted by:
Sobia Ishfaq
Fatima Mehwish
Saima Yasmin
Aeatasama Khan
Yusra Yousaf
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Business Communication in Govt. Organization
BUSINESS COMMUNICATION
IN
GOVERNMENT ORGANIZATION
Abstract:
It is a process of sharing and exchanging ideas to attain the desired purposes within an organization.
An organization contains a unified group of people whose objective and goals are similar. The
process by which individuals stimulate meaning in the minds of other individuals by means of
verbal or nonverbal messages in the context of a formal organization can be termed as Business
Communication.
Now the interaction among the group members of an organization is known as the internal
communication. It is the vital means of attending to company concerns through effective internal
communication which is done on upward, downward, horizontal and lateral level. These four are the
basic flows of communication which shows how the message travels from top level management to
non managerial employees. And how the employees within an organization interact with one
another. Without having an effective and most established form of internal communication in an
organization, the external effectual communication cannot be maintained.
As for having a perfect and good business communication there must be a peaceful, discreet and
diplomatic culture of an organization. This can only be organized and managed by the leader of an
organization, because a leader’s job is to create, control and lead. The leader of an organization
plays an important role in motivating and making his staff to work at a level which can promote the
company’s efficiency in a unified environment. The way, in which he is maintaining discipline and
overcoming conflicts, show his abilities and characteristics. The style of his leadership can show the
culture and surroundings of an organization. This all comes in an internal environment of an
organization.
Whereas, the interaction and dealing with the outside environment of the organization which
comprises suppliers, distributors, retailers, wholesalers and competitors is known as the external
communication. Similarly the business communication in a government organization is also built
on an internally and externally communication based environment. So this report is conducted to
show the comparison of three different government organization’s internal and external form of
communications.
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Business Communication in Govt. Organization
1.1. Introduction:
Pakistan Post has a broad and varied role to play beyond provision of communication link for
individuals and businesses. Keeping pace with the changing communications market, Pakistan Post
is emphasizing in the use of new communication and information technologies to move beyond
what is traditionally regarded as a its core postal business. Pakistan post is committed to make
secure and timely delivery of mail, money and material at the doorsteps of the customers at
affordable cost. Pakistan Post has a broad and varied role to play beyond provision of
communication link for individuals and businesses. Keeping pace with the changing
communications market, Pakistan Post is emphasizing in the use of new communication and
information technologies to move beyond what is traditionally regarded as a its core postal
business. Pakistan post is committed to make secure and timely delivery of mail, money and
material at the doorsteps of the customers at affordable cost.
It has vast and a large number of branches or heads in main cities of the country, known as general
pot offices. These postal offices take control of the mail of small towns, villages and nearby cities.
Like in Islamabad, Karachi, Lahore, Peshawer , Quetta, Hyderabad and Rawalpindi. As the Pakistan
Post is a pure governmental organization and is playing an important role to compete with the
private companies. Government used to provide funds etc to such organization in order to stabilize
the position and stand side by side with deep-rooted competitors.
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Business Communication in Govt. Organization
face to face meetings and formal or informal meetings also take place in order to keep the
environment of organization forthcoming. Normally there is a profile in the name of every
individual which is updated frequently to inform about the order or duty progress, to interact with
the employees.
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Business Communication in Govt. Organization
1.9. Empowerment:
It is very rare that formal get together happen in which the ideas or creativity is accepted from the
employees. It means the governmental organizations provide a few platforms for the individuals to
show their abilities and work capabilities. This is definitely not good for employees because there is
a hidden talent inside them which is being stopped.
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Business Communication in Govt. Organization
2. Railway Hospital:
2.1. Introduction:
Railway Hospital is the alliance of Ministry of Railway which is working since after the
independence. From the year 1998 this hospital has been collaborated with the IIMC-T
(International Islamic Medical College & Trust). Now the control of this hospital is in the hand of
this trust which is basically affiliated with Riphah International University. This university come in
to existence in 2002 and is further give affiliation to IIMC. Whereas the IIMC-T is controlling the
whole administration of Railway Hospital. They have signed a contract of 33 years, of which 9 years
have been past. So we can say that Railway Hospital is a private-public collaboration or partnership.
The railway employees are getting free medical facilities from this hospital whereas it is also a
teaching hospital of Islamic International Medical College Trust (IIMC-T). The whole
administration is followed by the IIMC-T and the recent Administrator of the hospital is Dr Omer
Awwab Khan. He is controlling and managing the work of the hospital effectively & efficiently.
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Business Communication in Govt. Organization
Here the communication is largely depends upon oral form. Whereas written is done at very high
level through e-mails and files sharing if it is necessary.
Railway Hospital is doing two jobs at the same time as a teaching institution to medical students and
providing curing facilities to patients. So very soon there will be online information access to
everyone, as the web site is under construction.
2.9. Empowerment:
Railway hospital provides a platform for employees to share ideas and innovative thoughts. The
administration used to listen to their advices and acted upon them.
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Business Communication in Govt. Organization
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Business Communication in Govt. Organization
3.1. Introduction:
National Bank of Pakistan maintains its position as Pakistan's premier bank determined to set
higher standards of achievements. It is the major business partner for the Government of Pakistan
with special emphasis on fostering Pakistan's economic growth through aggressive and balanced
lending policies, technologically oriented products and services offered through its large network
of branches locally, internationally and representative offices.
National Bank of Pakistan is distinct from other banks in that it has a nonprofit and service
oriented motive, which has manifested itself in the area of salary deposits of government
employees and payment of utility bills. The bank renders both of these services across the country
reaching as far as the remotest regions; from our northern borders to the Arabian Sea. These
services do not contribute towards the earnings of the bank; rather they put pressure on our
resources. Nevertheless, we are committed to serving small savers and the general public of the
country. National Bank is everyone’s and does not only serve corporate customers.
By extending and targeting our research to improve bank earnings, through customer focus of our
commercial and corporate branches, and by enhanced efforts towards the development of human
capital, we shall very soon transform the bank from a bureaucratic organization to a fast paced,
modern, and competitive bank
The main aim of NBP is to be recognized in the market place by Institutionalizing a merit &
performance culture, Creating a powerful & distinctive brand identity, Achieving top-tier
financial performance, and Adopting & living out our core values.
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Business Communication in Govt. Organization
3.8. Empowerment:
The environment of NBP provides a better place to all type of workers and employees to expose
their talent and ingenious ideas. The executive of the bank not only fulfill their ideas but also
implement them in order to motivate them and encourage their zeal and passion.
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Business Communication in Govt. Organization
Suggestions:
As all of the three organizations mentioned above are associated with government. The standard
of the governmental organizations is not as much established and renowned as compare to the
private sector. The main reason to it is that governmental organizations have not as much good
strategical plans or innovative formulas to improve themselves. Because they organizations are
dependant on the government in one way or the other, whereas the government does not provide
as much funds and aid to them. This results in low income & salaries to employees which will
definitely show low efficiency and less familiarity among the people. So there must be an increase
in the employee’s posts and salaries, so that may also be capable of performing best of their duties
and be loyal to their organization.
Conclusion:
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