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Magic Quadrant for E-Discovery Software

MagicQuadrantforEDiscoverySoftware
18May2015ID:G00267058
Analyst(s):JieZhang,GarthLanders

VIEWSUMMARY
Controllingriskandcostremainstheprimarybusinessgoalforseekingbetterandmoreeffectivee
discoverysolutions.Gartnerevaluates20ediscoverysoftwareproviderstohelpIT,legaland
complianceleaderspicktherightonefortheirneeds.

MarketDefinition/Description
ThemarketcoveredbythisMagicQuadrantcontainsvendorsofelectronicdiscovery(ediscovery)
softwarefortheidentification,preservation,collection,processing,review,analysisandproductionof
electronicallystoredinformation(ESI)insupportofthecommonlawdiscoveryprocessinlitigationor
otherinvestigativeproceedings,regardlessofdeliverymethod.
Thetechnologycapabilitiescoveredbytheediscoverysoftwareincludeinformationmanagement,legal
hold(dataidentificationandpreservation),collection,processing,reviewandproduction.These
capabilitiesarelistedinthesequentialorderinwhichatypicalediscoveryprocessfollows.Refertothe
ElectronicDiscoveryReferenceModel(EDRM)anestablishedandacceptedframeworkbythee
discoverypractitioners.Thecapabilitiesratedinthisreportmatchandsupportthevariousstagesofa
typicalediscoveryprocess.
The"lefthandside"oftheEDRMreferstoinformationgovernance,identification,preservationand
collection,andthe"righthandside"oftheEDRMincludesprocessing,review,analysis,productionand
presentation.
Theediscoverysoftwaremarketisservedbythreeclustersofproviders:softwareproviders,lawfirms
andserviceproviders(legalprocessoutsourcers[LPOs]andmanagedserviceproviders[MSPs]).
Althoughmature,thismarkethasalargenumberofparticipants.Becausevendorsfocusondifferent
stagesoftheEDRMandhavedevelopedcorecompetenciesovertime,itcanbedifficulttodraw
consistentanddirectcomparisonswhenexaminingthevariousvendorsinthismarket.Inreality,
althoughthemajorityofthevendorshavetechnologycapabilitiesthatsupportallormultiplestagesof
theEDRM,buyersmayonlyuseavendor'sbestcapabilitiesandsupplementwithotherproductsto
completetheirediscoverytechnologytoolbox.

MagicQuadrant
Figure1.MagicQuadrantforEDiscoverySoftware

ACRONYMKEYANDGLOSSARYTERMS
AWS

AmazonWebServices

CJK

Chinese,JapaneseandSouthKorean

ECA

earlycaseassessment

EDRM

ElectronicDiscoveryReferenceModel

ESI

electronicallystoredinformation

FOIA

FreedomofInformationAct

FTK

ForensicToolkit

ILG

InformationLifecycleGovernance

IoT

InternetofThings

LPO

legalprocessoutsourcers

LSB

legalservicebroker

MSP

managedserviceprovider

MSRP

manufacturer'ssuggestedretailprice

SaaS

softwareasaservice

SMB

smallormidsizebusiness

TAR

technologyassistedreview

EVIDENCE
ForthisMagicQuadrant,weanalyzedvendorreference
surveys,phoneinterviewsandGartner'sinquiry
servicedata,alongwithbriefingsanddemonstrations
fromvendorsregardingtheirproductfunctionalityand
businessposition.

NOTE1
EARLYCASEASSESSMENT
ECAsoftwarecapabilitiesareintendedtofacilitatedata
cullingandinformeddecisionmakingduringtheearly
stagesofadisputeoraninvestigation.Theymay
estimatehowmuchESImustbeevaluatedforacase,
whereitresides,andwhatsoftware,outsideservices
andresourceswillbenecessarytoevaluateitina
compliantandcrediblefashion.Theymayalso
facilitateeitherinvestigationofdatathatrepresents
risksorrewardstothepartiesinvolvedinthecaseor
complianceaction.
Thereisanotherterm"earlydataassessment
(EDA)"thattheEDRMgrouphasdefinedaspartof
theidentificationprocess.Thisprocessisoneofsimply
identifyingwhattherelevantdataisandwhereit
mightbelocated,andanypoliciespertainingtoit.
Forfurtherinformation,seetheEDRMdescriptionof
ECAandEDA.

NOTE2
PREDICTIVECODINGANDTAR
Predictivecodingisananalyticsbasedmachine
learningtechnologythatappliesstatisticalmethods
andtrainssoftwaretoreviewandcodeESI.Ithelps
reducetheproportionofESItobemanuallyreviewed
andthusreducesthecostofreview,whileassuringthe
defensibilityoftheediscoveryprocess.
Predictivecodingisoftencalled"technologyassisted
review"orsometimes"computerassistedreview,"and

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thesetermscanbeusedinterchangeably,withvariable
meaning.Inrecentyears,someversionofpredictive
codingorTARhasbeenofferedbyalmostallthemain
ediscoverysoftwarevendors.Manyvendorshavethe
sameunderlyingtechnologysuppliedthroughOEM
relationships,althoughsomedohavetheirown
proprietaryimplementations.
Forfurtherdetails,seetheinformationonpredictive
codingin"HypeCycleforSmartMachines,2014."

NOTE3
SOFTWAREASASERVICE
SaaSisadeliverymodel.GartnerdefinesSaaSas
"softwarethatisowned,deliveredandmanaged
remotelybyoneormoreproviders."
InapureSaaSmodel,theproviderdeliverssoftware
basedonasinglesetofcommoncodeanddata
definitionsthatisconsumedinaonetomanymodel
byallcontractedcustomersatanytime,onapayfor
usebasis,orasasubscriptionbasedonusagemetrics.
Duringthepastfewyears,vendorshavetaken
multipleapproachesthatmeetourdefinitionofSaaS
(see"FourComponentsDefineSoftwareasaService").
(Note:Thisdocumenthasbeenarchivedsomeofits
contentmaynotreflectcurrentconditions.)

EVALUATIONCRITERIADEFINITIONS
AbilitytoExecute
Product/Service:Coregoodsandservicesofferedby
thevendorforthedefinedmarket.Thisincludes
currentproduct/servicecapabilities,quality,feature
sets,skillsandsoon,whetherofferednativelyor
throughOEMagreements/partnershipsasdefinedin
themarketdefinitionanddetailedinthesubcriteria.

Source:Gartner(May2015)

VendorStrengthsandCautions
AccessData
Effective1January2015,AccessDataGroupsplitintotwobusinessentities:AccessDataand
Resolution1Security.HereweevaluateAccessDataasasinglevendor,asthesplitoccurredoutsidethe
timescopeofthisreport.AccessDataoffersthreesetsofsoftwaresolutions:ediscovery,digital
forensicsandcybersecurity.Underediscovery,ithasthreeproductstocoverdifferentstagesofe
discovery:ForensicToolkit(FTK),ADeDiscoveryandSummation.FTKservesasthemaindata
collectionengine,anditisalsotheenablingandunderpinningtechnologyfortheADeDiscovery
platform.ADeDiscoveryisaprocessingandreviewplatformwithearlycaseassessment(ECAsee
Note1)andlegalholdcapabilitiesbuiltin.Summationisastandalonereviewproduct.Itcanbe
purchasedasanapplianceorasaWebbasedreviewplatform.
Strengths
AccessDataspecializesindatacollectionespeciallyfordealingwithalargevarietyofdata
sources(thatis,archive,database,enterprisecontentmanagementsystems,email,multimedia,
Office365,presentation,imageandspreadsheet)anddevices(thatis,differenthardwareform
factorsandmultipleoperatingsystems).
ThesingleclientagentofitsFTKtechnologycanbeusedforbothforensicdatacollectionand
cybersecuritymonitoring.Thissynergybetweenitsediscoveryandcybersecurityofferingsis
timelyfortheediscoverysoftwaremarketduetotheincreasingconcernsofpotentialdata
breachesandtherelatedediscoveryneeds.
AccessDataoffersaneasyandcosteffectivepathforcustomerstoconvertfromotherplatforms
(suchasfromGuidanceSoftware)toitssystem.
Cautions
Therecentchangesintheorganizationstructurewouldhaveashorttermnegativeimpactonits
stabilityanditsexecutionandperformanceacrossallitsproductlines.
ThereviewcapabilitythroughADeDiscoverycamefromAccessData'spastacquisitionofthe
SummationtechnologyandisnotascompetitiveatoolasFTK.
Consistentandpersistentcustomization,aswellastrainingdocumentation,aretwoareasfor
improvement.

Catalyst
Catalystoffersediscoverytechnology,withafocusontechnologyassisteddocumentreview(seeNote
2)andhosting.CatalystInsightallowsforautomatedloadingofdata,anditcoversprocessingthrough
search,analytics,reviewandproduction.InsightPredict,atechnologyassistedreview(TAR)offering
intendedtoimproveearliergenerationpredictivecoding,workswithoutcollectingalldocumentsfirst

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OverallViability:Viabilityincludesanassessmentof
theoverallorganization'sfinancialhealth,thefinancial
andpracticalsuccessofthebusinessunit,andthe
likelihoodthattheindividualbusinessunitwillcontinue
investingintheproduct,willcontinueofferingthe
productandwilladvancethestateoftheartwithinthe
organization'sportfolioofproducts.
SalesExecution/Pricing:Thevendor'scapabilitiesin
allpresalesactivitiesandthestructurethatsupports
them.Thisincludesdealmanagement,pricingand
negotiation,presalessupport,andtheoverall
effectivenessofthesaleschannel.
MarketResponsiveness/Record:Abilitytorespond,
changedirection,beflexibleandachievecompetitive
successasopportunitiesdevelop,competitorsact,
customerneedsevolveandmarketdynamicschange.
Thiscriterionalsoconsidersthevendor'shistoryof
responsiveness.
MarketingExecution:Theclarity,quality,creativity
andefficacyofprogramsdesignedtodeliverthe
organization'smessagetoinfluencethemarket,
promotethebrandandbusiness,increaseawareness
oftheproducts,andestablishapositiveidentification
withtheproduct/brandandorganizationintheminds
ofbuyers.This"mindshare"canbedrivenbya
combinationofpublicity,promotionalinitiatives,
thoughtleadership,wordofmouthandsalesactivities.
CustomerExperience:Relationships,productsand
services/programsthatenableclientstobesuccessful
withtheproductsevaluated.Specifically,thisincludes
thewayscustomersreceivetechnicalsupportor
accountsupport.Thiscanalsoincludeancillarytools,
customersupportprograms(andthequalitythereof),
availabilityofusergroups,servicelevelagreements
andsoon.
Operations:Theabilityoftheorganizationtomeetits
goalsandcommitments.Factorsincludethequalityof
theorganizationalstructure,includingskills,
experiences,programs,systemsandothervehicles
thatenabletheorganizationtooperateeffectivelyand
efficientlyonanongoingbasis.
CompletenessofVision
MarketUnderstanding:Abilityofthevendorto
understandbuyers'wantsandneedsandtotranslate
thoseintoproductsandservices.Vendorsthatshow
thehighestdegreeofvisionlistentoandunderstand
buyers'wantsandneeds,andcanshapeorenhance
thosewiththeiraddedvision.
MarketingStrategy:Aclear,differentiatedsetof
messagesconsistentlycommunicatedthroughoutthe
organizationandexternalizedthroughthewebsite,

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andreducestheneedforspecialtyexpertiseinmachinelearning.TheCatalystproductsuseanXMLand
customNoSQLenginedesignedtomanagelargedatasetsandmakethemsearchable.InsightPredict,
theanalyticsfunctionalityofInsight,runsonacustombuiltgraphdatabase.Thecompanyisnowfive
yearsintoaconcertedstrategytosupporttheAsia/Pacificregion,openingmoredatacentersinthat
regionandcontinuingtoinvestinitsmultilanguagesupportabilities.
Strengths
CatalystisinvestedheavilyinTAR,makingiteasiertoadopt,andthisTARengineiscapableof
beingdeployedforawidervarietyofcasesandtasks.Itisapacesetterinthisareaofthemarket.
Thecompany'sofferingshavedemonstratedtheabilitytosupporthighvolumemultimatter
environments,withanemphasisonfastsearchresults.
Catalyst'spricingandtechnologymodellendsitselfwelltoenterprisesthatwillutilizeitsproducts
formultimattermanagement,reducingdocumentprocessingcostsandprocesses.
Cautions
Catalystisdesignedandintendedforlarge,highvolume,multimatterenvironments,anditisnot
suitableforsmallermatters.
Catalyst'sdirectsupportforthelefthandsideoftheEDRMisanewofferingtothemarketplace
andisnotyetproven.
Catalyst'sdatastoragefeesareexpensiveandareatthehigherendofthemarket.

CommVault
CommVaultoffersSimpana,aunifieddatamanagementofferingthatprovidesbackup,archivingand
compliancerelatedediscoverycapabilities.ItissoldprimarilytocorporateITdepartments.Simpana
usesitsContentStore,ahardwareagnosticvirtualrepository,tostoreallbackupandarchivedata.
Furthermore,inthisrepository,policiesforrecordsmanagement,archivingandediscovery,including
tagging,canbeapplied.Inadditiontoemailsystems,CommVaultcancollectdatafromfileshares,
mobiledevices,desktops/laptops,MicrosoftSharePointandEMCDocumentum.Simpanaispricedona
nameduserbasisanddeployedasonpremisessoftware,withcloudoptionsavailablethroughMSPs.
CommVaultissuitedfororganizationswithalowvolumeofediscoverymatters.

advertising,customerprogramsandpositioning
statements.
SalesStrategy:Thestrategyforsellingproductsthat
usestheappropriatenetworkofdirectandindirect
sales,marketing,service,andcommunicationaffiliates
thatextendthescopeanddepthofmarketreach,
skills,expertise,technologies,servicesandthe
customerbase.
Offering(Product)Strategy:Thevendor'sapproach
toproductdevelopmentanddeliverythatemphasizes
differentiation,functionality,methodologyandfeature
setsastheymaptocurrentandfuturerequirements.
BusinessModel:Thesoundnessandlogicofthe
vendor'sunderlyingbusinessproposition.
Vertical/IndustryStrategy:Thevendor'sstrategy
todirectresources,skillsandofferingstomeetthe
specificneedsofindividualmarketsegments,including
verticalmarkets.
Innovation:Direct,related,complementaryand
synergisticlayoutsofresources,expertiseorcapitalfor
investment,consolidation,defensiveorpreemptive
purposes.
GeographicStrategy:Thevendor'sstrategytodirect
resources,skillsandofferingstomeetthespecific
needsofgeographiesoutsidethe"home"ornative
geography,eitherdirectlyorthroughpartners,
channelsandsubsidiariesasappropriateforthat
geographyandmarket.

Strengths
CommVaultiswellsuitedforediscoveryofcontentfrommobileandremoteworkers.
Forenterprisesattheearlystageofediscoveryadoption,CommVault'ssolutionrepresentsan
improvementovermanualediscoveryprocessesandmanuallycombingthroughlegacytape
environments.
Archivingisakeyfoundationalelementinproactiveediscoverymanagement,andCommVaultis
highlyratedinthisarea.
Cautions
Simpanahasalimitedsetoflefthandsidecapabilitiesforidentification,preservationand
collection.ThecompanypartnerswithExterroandKrollforreview.
EdiscoveryisasecondaryusecaseforCommVault.ManyofCommVault'sediscoveryusershave
boughtSimpanaprimarilyforbackup.
Consultingservicesanddomainexpertiseaboutediscoveryasaprocessorexperienceinhigh
stakeslitigationarenotareasoffocusforthecompany.

Driven
Drivenoffersediscoverytechnology,aswellasforensicandconsultingservices.DrivenOneisan
integratedediscoveryplatformthathastwoproducts:OneProcessingandOneReview.ECAand
predictivecoding(alsoreferredtoasTARseeNote2)featuresarebuiltintotheOneplatform.Driven
OnecanbepurchasedwithanannualsoftwarelicenseaswellasaSaaSmodel.Forthehostedmodel,
theOneplatformisdeployedviaavirtualdesktopinfrastructure,andcustomersaccesstheplatformvia
aCitrixorMicrosoftRemoteDesktopConnection.InadditiontotheOnetechnology,Drivenalso
providesservicestosupportforensicdatacollectionandconsultingforlitigationsupport.
Strengths
DrivenOnetakescustomers'needsintotheirsoftwaredesignanddevelopmentprocessandis
willingtocatertooneofftypeofcustomers'requestsforcustomization.
Drivenhasanagilecustomersupportmodel,anditscustomersrateitsresponsivenessasatop
benefit.
TheOneplatformsharesthesamesourcecodeforbothprocessingandreview.
Cautions
Driven'sOneplatformforreviewlacksdifferentiationfromitscompetitors.
TherecentHTML5codereleaseisDriven'sfirstbrowserbasedversion.Itiscurrentlytestedand
usedbyalimitednumberofusers.
TheOneplatformdoesnothavetechnologycapabilitiestosupportthelefthandsideoftheEDRM,
andDrivenhasnoformalpartnershipswiththelefthandsidefocusedediscoveryvendorseither.

EpiqSystems
EpiqSystemsofferssoftware,hostingandconsultingservices.ItssoftwareincludeseDataMatrix,Epiq

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Analytics,DocuMatrix,EpiqPortalandEpiqChatAnalyzer.eDataMatrixandEpiqAnalyticsarefor
processing,analysisandECA.DocuMatrixisareviewplatform.TheChatAnalyzerhandleschatcontent
frominstantmessagingandchatrooms,suchasInstantBloomberg.EpiqPortalservesasaworkflow,
projectmanagement,reportingandmonitoringtool.Inadditiontoitsownproprietarytechnology,Epiq
hoststhirdpartysoftwareforcollection,legalhold,processing,ECAandreview.Theserviceoffering
includesforensiccollection,projectmanagement,consultinganddataanalysis.Therecentacquisitionof
IrisDataServicesfurtherexpandsEpiq'sserviceoffering.Epiqcandeliveritstechnologytoolsand
servicesthroughhosted,onsiteandmanagedservicemodels.Epiqhasaglobalpresenceofoperations
anddatacenters.
Strengths
Epiq'sofferinginbothtechnologyandservicesisbroadandallowsflexibilitytoserveits
customers.
Epiq'sglobaloperations,datacentersandinfieldresourcesenablethecompanytoservecomplex
andcrossborderediscoverycases.
Customersthatwishtogetanendtoendediscoverysolutionfromasinglevendorcanpickand
choosefromEpiq'stechnologytoolsetandserviceofferings.
Cautions
Duetoitssolutionplay(technologyfrombothitsownandthirdpartiesplusservices),Epiq'sown
proprietarysoftwareisnotdesignedforbeinganendtoendediscoverysolutionbut,rather,is
createdtoserveascomponentsfocusingonspecificareasoftheEDRM.
Epiq'scustomersrateitsservicehigherthanitstechnologyoffering.Inparticular,search
capabilitiesandtheintuitivenessoftheuserinterfaceareareasforimprovement.
Forbuyersthataremoreinterestedinsoftwarethanservices,Epiq'sserviceswrappedaround
softwareapproachisnotagoodfit.

Exterro
Exterroprovidesproductstosupportediscoveryfromidentificationthroughreview.Theproducts
includeExterroLegalHold,ExterroEDiscoveryDataManagement,ExterroEDiscoveryProject
ManagementandExterroManagedReview.ItsprimaryofferingistheExterroFusionEDiscovery
softwaresuite,whichisbuiltonasingleopenplatform.Exterro'spointofentryforbuyersistypically
ExterroLegalHold,whichcanmanagefilesinplaceorinarepository.Exterro'sFusionIntegrationHub
allowsintegrationofexistinglegal,ediscoveryandotherinformationmanagementsystems.Exterro's
productsareavailableviaeitherperpetuallicensesbasedonmodules,integrationadaptersand
connectors,orSaaS(seeNote3).
Strengths
Exterrohasalargenumberofconnectorstodatasources,includingawidearrayofcontent
managementsystems,businessapplicationsandemailsystems.
Exterro'semphasisonprojectmanagementisanattractivefeatureset,asenterpriseslookto
enhancetheirediscoveryprocessesinhouse.
ExterroLegalHoldisoneoftheindustry'sbestinclasslegalholdofferings,withagoodabilityto
performholdsinplace.
Cautions
Exterromustdomorevalidationwithcustomersbeforereleasingnewfeaturesinsomecases,
thesefeatureshavearrivedwithlittlecommunicationandhavebeendisruptivetoendusersin
termsofthewaytheyhadpreviouslyusedtheproduct.
BuyersshouldknowthatalthoughExterrohascapabilitiestosupporttherighthandsideofthe
EDRM,itsreviewcapabilityhasnotbeenadoptedbyasmanyenterpriseclientsasitscollection,
ECAandlegalholdapplications.
Exterro'scollectionisdesignedtobeonlyatargetedcollectiontoolandisnotsuitableforfullscale
forensiccollection.

FTITechnology
FTITechnology,aseparatelyreportedbusinessunitofFTIConsulting,offersbothediscoverysoftware
andservices.Itsmainproduct,theRingtailplatform,performsfunctionsfromprocessingtoproduction
includingECA,predictivecoding,reviewandanalysis.Ringtailisavailableviathreedeployment
models:onpremises,hostedandSaaS.ItsECAcapabilitiesenableuserstovisuallycull,manipulate
andreviewdata.Pricingoptionsarebasedonnamedusersand/ordatavolumes.FTITechnologyalso
offersabroadrangeofediscoveryandconsultingservicesthatincludeforensiccollection,processing,
onsiteanalysisandreview.Inearly2015,FTITechnologyannouncedanewserviceoffering
InformationGovernanceandCompliance.FTITechnologyalsoenteredapartnershipwithIBMfor
resellingitsRingtailtechnology.
Strengths
FTITechnologyisbackedbyFTIConsulting,aglobalbusinessadvisoryfirm.FTIConsultinghasa
globalpresenceofinfieldexpertsandprofessionalsacrossverticalsthatisthecorevalueofits
consultingbusinessandisleveragedbytheFTITechnologybusinesssegment.
FTITechnologyhasalargededicatedsoftwaredevelopmentteamthatcontinuestoimproveand
innovatetheRingtailplatformespeciallyitsanalyticscapabilities.
TheRingtailplatformoffersasophisticatedsetofdatavisualizationfeaturesforECAandworkflow
management.

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Cautions
FTITechnologydoesnotoffertechnologysolutionsfordatapreservationandcollection.
Forcomplexediscoveryprojects,organizationswillneedtoengageFTITechnology'sprofessional
servicestotakeadvantageoftheadvancedfeaturesandpowerofRingtail.
Forcompanieswithlowlitigationvolumeandrelativelysimpleediscoveryprojects(forexample,
straightforwardprojectswithfewdatasourcesandlowdatavolume),theRingtailplatformmay
notbeappropriate.

GuidanceSoftware
GuidanceSoftwareoffersediscoverysoftwarethatsupportsallstagesoftheEDRM,withafocuson
forensicdatacollectionandanalysis.TheEnCasesoftwaresuiteincludesEnterprise(smallscalecases),
eDiscovery(smalltolargescalecases),Cybersecurity(informationmanagement)andAnalytics(data
analysis).EnCaseeDiscovery(onpremises)includesanauditablerepositorybasedenginetoidentify,
collect,preserveandprocessdata.EnCaseeDiscoveryReviewisaSaaSbasedreviewandanalysis
platform.Itsforensiccollectionsupportsavarietyofendpointdevicesanddatasources.EnCaseisan
openplatform.ThroughtheEnCaseAppCentral,thirdpartydeveloperscanbuildapplicationsthat
extenditscapabilities.GuidanceSoftwarehasbeeninvestinginLinkedReview,aninnovativereview
engine.
Strengths
GuidanceSoftwareoffersafullrangeofediscoverycoverage,includingrobustforensics
capabilitiesandautomatedintegrationbetweenthelefthandsideandrighthandsideofthe
EDRM.
EnCase'sidentificationcapabilityisabestinclasstool,whichthecompanycontinuestoinvestin
andinnovate.
GuidanceSoftwarehasbeeninvestingininnovationsonitsreviewtechnology(thatis,theLinked
Reviewconcept).
Cautions
GuidanceSoftwarerecentlymadeseveralchangestotopmanagement,includingtheCEO.Itwill
takesometimetoseetheimpactofthisnewexecutiveteam.
GuidanceSoftware'srighthandsidecapabilitieslackrecognitionandmindshareinthelegal
community.
SomeofGuidanceSoftware'slargestcustomersexpressedthathorizontalscalabilitywas
resourceintensiveforcasesthatinvolvecollectinghighvolumedatafromdevicesthatare
geographicallydispersed.

HP
HP'seDiscoverysupportsthefullprocessofEDRM.HPLegalHoldisaseparatemodulethatcanhold
contentinplacethroughanumberofadapterstothirdpartydatasourcesorinamanagedrepository.
HPeDiscoverycanbedeployedasanapplianceoronpremises,aswellaswithfullserviceandself
servicecloudbasedmodels.Theselfservicemodel,eDiscoveryOnDemand,ispartofanongoing
productinitiativethataddressesthemarketshifttowardanenterprise'sdesiretobringediscoveryin
houseandisalsotargetedatthesmallormidsizebusiness(SMB)segment.HPhasalargebaseof
corporateclients,anditsellspredominantlytoenterprisesandawiderangeofstakeholdersfromIT
toinhousegeneralcounsel.HP'spredictivecodingtoolsarefullyinclusive,andthereisnoseparate
moduleorassociatedcharge.
Strengths
HPhasstrongprocessingabilities,whichallowsorganizationstobringediscoveryinhouseandto
avoidhistoricallyexpensiveoutsourcedoptions.Thecompanyalsohaswellregarded,iflittle
known,reviewcapabilities.TheportfolioiswellbalancedacrosstheEDRM.
HPoffersaflexiblevarietyofdeploymentmodels,includingcloud/selfservicethatisbeneficialto
clientsthathavevaryingworkloadsaroundlitigationandediscovery.
HP'seDiscoverysolutionleveragesthejointR&DthatHPinvestsinfordifferentproductlines.For
example,HPcansupportmobile/remoteworkerdatacollectionthroughitsintegrationwithits
backupofferings.
Cautions
HPeDiscoveryisresourceintensiveasanonpremisessolution.
HPmustdomoretokeeppacewiththeapplicationofpredictivecoding.AlthoughHPwasanearly
innovatorinTAR,themarkethasmatured,andotherofferingsareeasiertouse.
ComplexityintermsofbothtechnologyandpricingisstillachallengeforHPinitseDiscovery
offering.

IBM
IBMsupportsediscoveryaspartofitsInformationLifecycleGovernance(ILG)portfolioofofferings.
TheILGportfolioisdividedintodefensibledisposal,ediscovery,archiving,recordsandretention
management,anddatacleanup.IBM'sediscoverysolutioncoverslegalholdmanagementand
enforcement,collectioncoordination,andECA.IBMAtlaseDiscoveryProcessManagementhasthemain
legalholdcapabilitiesandprovidesAPIsthatsupportawidevarietyofconnectionstoothersystems.
IBMContentCollector,eDiscoveryManager(mainlyforprocessing)andeDiscoveryAnalyzerarealso
partofthissolutionset.Analyticalcapabilitiesincludecostforecasting,alongwithdynamic

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reforecastingasdataiscollectedandproductiondecisionsaremade.StoredIQisusedforcollection.
WatsonmachinelearningtechnologyisalsoleveragedbytheILGportfolio.
Strengths
IBM'sstrategyandvisionofconnectingcompliance,ediscovery,governanceandriskintoa
comprehensiveinformationgovernanceprogrammatchmanyofthetopconcernsthat
organizationsarestrugglingwith.
IBMAtlaseDiscoveryProcessManagementisoneofthebestinclasslegalholdtoolsinthe
market.CombinedwithIBM'sStoredIQtechnologyandWatsonAnalytics,IBMcanprovidethe
technologyfoundationfordataculling,datamappingandmachinelearningfunctionalities.
IBM'sglobalprofessional,salesandsupportserviceshelpjointproductmarketingandsales.
Cautions
IBMdoesnothaveproductsthataddresstherighthandsideoftheEDRM.Thenewlyformed
partnershipwithFTITechnologythroughresellingtheRingtailplatformisintendedtosupportthe
fullEDRMfunctionality.
Forconventionalediscoveryneedsthatoftenhavebeenprojectbasedandoneofftypeof
events,ornonIBMshops,IBM'sediscoverysolutionistoobroadandcomplicatedinfunctionality.
IBMAtlaseDiscoveryProcessManagementiscomparativelyITresourcedemandingandmore
expensivewhencomparedwithotherpopularlegalholdproducts(forexample,ExterroLegalHold
andZapprovedLegalHoldPro).

kCura
kCura,apuresoftwareplayer,offerstheRelativityplatformthatsupportscollection,legalhold,
processing,review,analysisandproduction.Relativityissoldprimarilyviaawiderangeofservice
providersandhostingpartners,butthedirectsalesportiontoorganizationsisgraduallyincreasing.It
alsocanbepurchasedviaathreeyearsubscriptionlicensedirectlyfromkCura.Comparedwithits
reviewtechnology,collectionandprocessingarenewercapabilities.In2014,kCurareleasedDataGrid,
aNoSQLdatastoresupportingamorescalablearchitectureforRelativity.RelativityBinders,aniPad
app,servesmobileuserswhowanttoorganizeandannotatetheircasedocumentsonthego.Through
certificationandeducationprograms,kCurafostersalargeandgrowingusercommunity.kCuraadopts
anagilemethodologyforrollingoutnewsoftwarefeaturesandenhancements.
Strengths
kCuraiscommittedtodevelopingitsediscoverysoftwareproduct.Ithasfocusedonaddingand
improvingthetechnologycapabilitiesofitsRelativityplatformtoserveallstagesofediscovery
needs.Itscorporatecultureandleadershipstylearefullyalignedwiththisvision.
TheecosystemofRelativityusers,partners,developercommunityandserviceproviderscontinues
togrow.Themembersinthisecosystemjointlycontributetoenhancingthesoftware'sdesign,
usabilityandfunctionality.
Relativityhasbecomeapopularreviewtoolinthemarket(oftenfirstchoicefortheMSPs),which
meansaknowledgebaseforinformationandoftenaminimalamountoftrainingrequiredforlegal
reviewers.
Cautions
kCuralacksdirectexperienceandrelationshipinsupportingcorporations.
Relativity'scollectionandlegalholdarenewercapabilities.Theyarenotasprovenandtestedas
theRelativityreviewfunctionality.
Datavisualizationisidentifiedasanareaforimprovement.

KrollOntrack
KrollOntrackoffersdatarecoveryandediscoverytechnologyandservices.Throughitsediscovery.com
platform,itoffersasuiteofediscovery.comcapabilities.Ediscovery.comCollectisforthelefthandside
oftheEDRM,andediscovery.comReviewisfortherighthandsideoftheEDRM,includingECAand
predictivecoding.ediscovery.comManage,afreetoolbundledinsideediscovery.comReview,helps
consolidateprojectsandprovidesinteractivedashboards,includingfinancialmetrics.Krollalsohas
ediscovery.comOnsite,anapplianceoffering.Krollalsooffersforensic,processing,documentreview
andconsultingservices.Krollhasdatacentersaroundtheglobe.Reviewisofferedinthreepricing
models:bundled,subscriptionandalacarte.Thecollectionproductisofferedviaatraditionallicense
model.KrollalsohostskCura'sRelativityreviewandlegalhold.
Strengths
Kroll'sglobaldatacenterinfrastructureandinfieldresourcesenableittohandlecrossborder
investigationandediscoveryprojects.Itiscommittedtocontinuetheexpansionofitsglobaldata
centerfootprintandexpertise.
Krollarticulatesaclearvision,supportedbyaconcreteproductroadmap,includingadditional
supportinitsCollectproductforOffice365andSQLServer,enhancementsonprojectprogress
reportingandcostprojectionviaediscovery.comManage,andasetofimprovementsoneaseof
use,multimattermanagementcapabilitiesandECA.
Thecompanyofferssimplifiedpricingoptions.
Cautions
Kroll'sparentcompany,Altegrity,filedforChapter11bankruptcyprotectioninFebruary2015.
TheimpactofthiseventonKrollcouldrangefromdistractionofmanagementtointellectual

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capitaldrain.
Inthepastthreeyears,Krollhadahighturnoveramongitstopleadership.Itwillneedtimeto
realignitsmanagementteam.
KrollhasstartedtohostkCuraasareviewplatformoption,inadditiontoitsownproduct.This
strategymaydiluteitsfocusonitsproprietarytechnologydevelopment.

LexisNexis
LexisNexisLegal&ProfessionalwithinLexisNexisoffersbothediscoverytechnologyandservices.The
productsincludeConcordanceEvolution,EarlyDataAnalyzerandLawPreDiscovery.Concordance
Evolutioncoversreview,analysisandproduction.EarlyDataAnalyzerisitsdatacullingandECAtool.
LawPreDiscoveryisaprocessingandproductiontool.Thesethreeproductscanworkinanintegrated
mannertocoverprocessing,review,analysisandproduction.InMarch2015,LexisNexissigneda
partnershipagreementwithBIA,whichoffersforensiccollection,legalhold,datapreservationand
processingcapabilities,withtheintentiontocoverthecompleteprocessofediscovery.
Strengths
LexisNexisisastrongandtrustedbrandinthelegalprofession.Concordancehasalonghistory
supportinglawfirms.
PricingforbothConcordanceandLawPreDiscoverysoftwareisreasonable,andthereis
responsivecustomersupport,makingthesoftwareapopularchoiceinthesmalltomidsizelaw
firmmarket.
InadditiontoLexisNexis'ediscoverytechnologyandservices,thecompanyprovidesotherlegal
knowledgeresourcesandservicesthus,havingabundleddealwithLexisNexiscouldbehelpful
forlegaldepartmentsandlawfirms.
Cautions
LexisNexis'ediscoverybusinessisconcentratedintheU.S.,limitingitsabilitytotackleglobal
cases.
LexisNexisdoesnothaveitsowntechnologytosupportthelefthandsideofediscovery.
WhileLexisNexishasbroadbrandrecognitioninthecommunityofcorporatelegaldepartments,
themajorityofitsediscoverycustomerscurrentlyconsistsoflawfirmsandlegalservicebrokers
(LSBs).

Microsoft
SincethereleaseofExchange2010andSharePoint2010,Microsofthasaddedandextendedfeatures
throughsearchservices,legalholdanddataexporttosupportcomplianceandediscoveryusecases.
WithExchange2013andSharePoint2013,theediscoveryrelatedcapabilitiesSearch,InPlaceHold
andExportallowcustomerstoidentifyandpreserveemails,documentsandSharePointsites.The
SharePointportal,eDiscoveryCenter,supportsuserstoconfiguresearchservicesandmanagelegal
holds.MicrosofthasextendedalltheserelevantcapabilitiesincludedinExchange2013and
SharePoint2013toOffice365.SkypeforBusiness(formerlyLync)andOneDriveforBusiness
contentalsocanbemanagedthroughtheeDiscoveryCenter.InJanuary2015,Microsoftacquired
Equivio,anediscoverytechnologyfocusedonECAandpredictivecoding.
Strengths
DatainMicrosoft'sExchangeandSharePointareprimaryediscoverydatasources.Builtin
capabilitiesforinplaceholdandpreservationonsuchdatasatisfybasicrequirementsfor
complianceandediscovery.
BecauseMicrosofthasadominatingfootprintacrossallcompanysizesandverticals,thereisa
goodsupplyofexpertiseonMicrosoft'scomplianceandediscoveryadministrationtools.
TheEquiviotechnologyfillsinacriticalgapinMicrosoft'stechnologycapabilitiestoservethee
discoverymarket.
Cautions
Comparedwithediscoverypureplayvendors,Microsoftlacksthewidthanddepthoftechnology
andfeatures.
MicrosoftdoesnotsupportnonMicrosoftcontentforediscovery.
TheextentandcadencetowhichMicrosoftwilldevelopandpackageitsediscoveryfeatures
integratingwithenterprisecontentmanagementsystemsalongwithhowitwillsupportthe
righthandsideoftheEDRM,arenotyetclearlyexplainedonitsproductroadmap.

Nuix
Nuixisknownforitsprocessingcapabilities.Nuix'sproductsincludeeDiscovery,EnterpriseCollection
Center,WebReview&Analytics,andLegalHold.NuixalsopartnerswithZapprovedforitsLegalHold
Proproduct.Thesoftwarecanbedeployedonpremisesorinthecloud,withsupportforbothAmazon
WebServices(AWS)andMicrosoftAzure.Nuixdoesn'trelyondirectconnectors/APIsforextractingtext
andmetadata,asitcanprocessdocumentsdirectly.Nuix'ssoftwareispricedonaconcurrentuser
basis,withoptionsforbothSaaSandappliancebasedofferings.Itstechnologyalsoextendstoother
relatedusecases,suchasarchivemigrations,informationgovernanceandinformationsecurity.In
2014,NuixformedapartnershipwithKPMGtodeliverforensicandediscoveryservices.
Strengths
NuixWebReview&Analyticsisviewedfavorablyforsmallmattermanagement,anareathat
otherreviewplatformsstrugglewithbutisacommonneedinenterprises.

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Nuixisadeptatidentificationofrelevantcontentacrossawiderangeofdatasources,including
manythirdpartyrepositories,anditsabilitytoprocessthatcontentisindustryleading.
Nuixisfindingsuccessinareassuchasinformationgovernanceandsecurity,makingiteasierto
justifyinvestmentincorporateenterprises.

Cautions
Nuix'slicensingcostsforprocessingcanbeexpensiverelativetoothervendors.
LegalHoldisanareathatneedsgreaterproductclarity.Forexample,itisnotclearwhenNuix
EnterpriseCollectionCenterorstandaloneLegalHoldcapabilitiesshouldbechoseninsteadof
Zapproved'sproduct.
BetterintegrationisneededbetweenNuix'sinformationgovernanceandediscoveryproducts.

Recommind
Recommind,withheritageinenterprisesoftwareandknownforitspredictivecodingtechnology,
supportsallstagesoftheEDRM.AxcelerateeDiscoverycanperformlegalhold,collection,processing,
review,analysisandproduction,withECAandpredictivecodingbuiltin.AxcelerateeDiscoveryis
offeredinthreedifferentmodels:onpremises,hostedandSaaS.Pricingisstructuredbasedonthe
deploymentoptions.Recommindhasaglobalfootprintforhosting,anditalsooffersprofessional
services.Throughout2014,RecommindreleasedalistofenhancementstotheAxcelerateeDiscovery
platform,whichincludestheleverageofpredictivecodingforqualityassuranceofdocumentproduction,
easeofuseandemailvisualization.
Strengths
Recommind'sediscoveryplatformisbuiltoncompetitiveandproprietarysearchandanalytics
engines.Thisprovidesastrongfoundationforitspredictivecodingfunctionality.Recommind
continuestorefineitsdataanalyticscapabilitiesforembeddingmoreECAfeaturesintoAxcelerate
eDiscovery.
AxcelerateeDiscoveryhasfullspectrumEDRMfunctionalityandoffersmultipledeployment
options.ItsglobalhostingoperationsenableRecommindtohandlecrossjurisdictioncases.
Theattentionandcontinuedimprovementondocumentproductioncreatearichsetofpractical
featuresforqualityassurance,riskcontrolandautomationtoastageoftheediscoveryprocess
thatisoftenlessdiscussedandcanpotentiallyconsumeunnecessaryresources.
Cautions
Forcustomerswithlowvolumeandlesscomplicatedediscoveryneeds,Recommindmaynotbe
anappropriateoption.
RecommindcanbeITresourcedemandingiforganizationsprefertodeployitasanonpremises
solution.
TheuseofRecommind'spredictivecodingtechnologystillrequireshightouchproject
managementoraprofessionalservicescomponent.

Symantec
SymantecofferstheSymanteceDiscoveryPlatformpoweredbyClearwell.Thisplatformisanintegrated
ediscoveryofferingthatsupportsallstagesoftheEDRM,alongwithECA.Itisofferedasanappliance
withdifferentcapacityconfigurations,anditisavailableasahostedofferingthroughalargenumberof
partnersandserviceproviders.TheeDiscoveryPlatformhasdirectintegrationwithSymantec's
archivingsolutions:EnterpriseVaultandEnterpriseVault.cloud.SymantecalsolinkstheeDiscovery
Platformtoitsinformationgovernancestrategy.Version8.0hasnewconnectorstoSharePointand
Office365.In2014,Symantecalsoreviseditspricingbyloweringthemanufacturer'ssuggestedretail
price(MSRP)forallperpetuallicensetypesandcreatingacapacitybasedsubscriptionmodel.
Strengths
TheSymanteceDiscoveryPlatformoffersfunctionalitytosupportallthestagesoftheEDRM.
Directintegrationwithotherproductsintheinformationmanagementportfoliohelpsthe
technology'sappealforbroaderinformationgovernanceusecases.
Symantec'slargeglobalsalesforcemeansthattheproductiseasytobuyinallgeographies.
Thepropensitytointegratewithdifferentthirdpartydatarepositories(nowwithOffice365)
makesSymantec'seDiscoveryPlatformacompellingoptionforcorporationsthatdesiretohave
fullcontrolofediscoveryprocessandtechnology.
Cautions
TheinnovationpipelinefortheeDiscoveryPlatformhasslowedduringSymantec'sacquisitionand
integrationofClearwellSystems.
Customersupporthassufferednegativefeedbackandneedsimprovement.Complaintsare
primarilyonresponsivenessandthetimetoescalateissuesandgetthemresolved.
ThesplitofSymantec'sinformationmanagementportfoliointoaseparateentity,Veritas
Technologies,willneedtimetorealigninleadershipandfocus.

Ubic
Ubicoffersasuiteofproductsforediscovery.Themainproductsuiteiscalled"LitiView."Ubic'se
discoverysolutionsincludeLitiViewEDiscoveryforreview,withpredictivecodingbuiltinLitiView
XaminerandLitiViewEmailAuditorforECA.TheLitiViewEDiscoverysolutionhasmultiplelanguage
support,especiallyforhandlingcontentinChinese,JapaneseandKorean(CJK).Ubicalsoprovides

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forensic,processingandconsultingservices.Ubichasaglobalpresenceofdatacentersandinfield
sources.Duetoitsgeographicalandculturalcloseness,themajorityofUbic'sbusinessoriginatesfrom
companiesintheCJKregion.ThecompanyhasbeenmarketingtoextenditsECAtoolsfor
cybersecurityusecases,suchasproactivemonitoring.In2014,UbicacquiredaU.S.basedediscovery
MSP,TechLawSolutions.
Strengths
UbicdeliversitsownproprietarydataanalyticsengineforECAandpredictivecodingcapabilities,
givingthecompanymoreabilitytocontroltheunderlyingtechnologyengineratherthanrelyingon
technologypartnerships,whichisthecommonmodelforthemajorityoftheediscoveryvendors.
UbichasextensiveexpertiseinbothtechnologyandlanguagesupportintheCJKregion.
Ubic'sresponsivenessandagilityinsupportarehighlyratedbyitscustomers.
Cautions
Ubic'spricingisdatavolumebased,andthevendorsometimescanbeinflexibleinpricing
negotiations.
Searchagainsthighvolumedatasetscouldbetimeconsuming,andsomecustomershave
reportedafewcasesinwhichsearchcouldtakeuptoseveraldaystocomplete.
OutsideoftheCJKregion,customersupportskillsandknowledgearerelativelylimited.

Xerox
XeroxLitigationServiceswithinXeroxofferstwoediscoveryproductsOmniXandViewpointboth
ofwhichprovidesupportforcollection,processing,review,analysis(includingpredictivecoding)and
production.OmniX,integratedwithXerox'sCategoriXpredictivecodingengine,isacloudbasedreview
platform.Viewpointisaimedatbuyersseekingtobringediscoverytechnologyinhouse.Italsocanbe
accessedviaacloudbasedmodelordeployedasaserviceusingthephysicalorvirtualappliance(that
is,forshorttermprojectsinwhichdataneedstoremainonsite).BothOmniXandViewpointarealso
offeredviaamanagedservice.OmniXsupportslegalholdthroughproduction,andViewpointsupports
collectionthroughproduction.BothOmniXandViewpointdeliverprocessingandreviewfunctionality,
butViewpointismoresuitedforsmallerdocumentcollectionsorupstreamtasks,suchasECA.
ViewpointmatterscanbemigratedtotheXeroxcloudforfurtherprocessing,hostingandproduction.
Pricingoptionsincludeconcurrentuser,SaaS,appliancebasedandmanagedservice.In2014,Xerox
acquiredSmartDataConsulting,aserviceproviderofViewpointtechnology.
Strengths
XeroxLitigationServicesoffersawidearrayofdeploymentoptionsandcombinationsofmanaged
servicesthataddressalargenumberofediscoveryusecasesandrequirementsonaglobalbasis.
Xerox'sprofessionalservicesanddomainexpertiseonediscoveryisverystrong.
Xeroxemphasizesadatascienceapproachtocomplementitsediscoverytechnologydevelopment
andacquisitions.Xeroxisagoodfitforbuyersseekinggoodreportinganddatavisualization.
Cautions
XeroxsupportsonlySQLServerdatabasesandalimitedconnectorenvironment.Thecompany
doesnotexposeitsAPIs.
Xerox'sproductportfoliocontainsoverlapamongViewpointandOmniX.Otherthandeployment
models,thereisnocleardistinctionamongthetwoofferings.
WhileViewpointispositionedasacompleteediscoveryoffering,itlackslegalholdcapabilities.
Overall,collectionisanareainneedofimprovementforXerox.

ZyLAB
ZyLABoffersZyLABeDiscovery,whichisanintegratedsolutionsupportingallstagesoftheEDRM.The
company'sotherproductsincludeZyLABFOIAforaddressingFreedomofInformationAct(FOIA)
requestsZyLABforInvestigationsforcriminal,regulatoryandinternalfraudinvestigationsandZyLAB
IntelligentInformationGovernanceforfileanalysisandclassification.Itsediscoverytechnology
architectureishorizontallyscalableandcanhandlelargedatasets.Multiplelanguagesupportcapability
isbuiltintoreviewandanalytics.ZyLABalsoprovidesservices,suchasemailarchivingandrecords
management.Itsproductscanbedeployedonpremises,viaSaaSandasavirtualappliance.Itspricing
structurematchesthedifferentdeploymentoptions.
Strengths
ZyLABhasawellbalancedportfoliowithastrongfocusoninformationgovernance,textanalytics
andreview,appealingtonumerousstakeholdersthroughtheediscoverybuyingcycle.
ZyLAB'scustomersareitsbestadvocatesandexpresshighsatisfactionwiththecompany's
responsivenessandattentiontorequirements.
ZyLABcontinuestoexpandnoticeably,inNorthAmericabyacquiringlargegovernment
clientsandaddingmarketingandsupportstaffintheregion.
Cautions
TrainingisanareainneedofimprovementforZyLAB.
ZyLABmaynotbeafitfororganizationslookingtoimplementabestofbreedediscovery
approach.ZyLAB'scustomerstendtobeentirelyendtoend.
FilteringsearchresultsisanareathatcanbeimprovedintheZyLABeDiscoveryplatform.

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VendorsAddedandDropped
WereviewandadjustourinclusioncriteriaforMagicQuadrantsandMarketScopesasmarketschange.
Asaresultoftheseadjustments,themixofvendorsinanyMagicQuadrantorMarketScopemay
changeovertime.Avendor'sappearanceinaMagicQuadrantorMarketScopeoneyearandnotthe
nextdoesnotnecessarilyindicatethatwehavechangedouropinionofthatvendor.Itmaybea
reflectionofachangeinthemarketand,therefore,changedevaluationcriteria,orofachangeoffocus
bythatvendor.

Added
ThefollowingvendorswereaddedtothisMagicQuadrant:
Driven
Microsoft

Dropped
Thefollowingvendorshavebeendroppedbecausetheydidnotmeetoneormoreoftheinclusion
criteria:
EMC
Integreon
KPMG
StrozFriedberg

InclusionandExclusionCriteria
TobeincludedinthisMagicQuadrant,avendorhadtosellenterprisesoftwarelicenses,asoftware
applianceorSaaSconformingtoGartner'sdefinitionofSaaS(seeNote2).ThisMagicQuadrant
containsvendorsthatsellonlysoftwarelicenses,softwareappliancesorsoftwaresubscriptions,
althoughsomeofthesevendorsalsoeitherprovideservicesorhostthirdpartytechnologies.
Tobeincluded,avendoralsohadtoaddressatleasttwoofthreebroadfunctionalareasrelatingtothe
EDRM.AlthoughbuyershavebeenexpressingthedesireofseekingendtoendEDRMfunctionality,the
majorityisstillbuyingandcollectingtoolsetsthatarefusedononeortwoareasoftheEDRM.Asa
result,organizationsusuallyhaveatleasttwoormorepiecesoftechnologyeitherinhouseorthrough
MSPsforthefullsupportofediscovery.Thethreedistinctclustersoftechnologyproviderswouldfocus
onorhavestrengthononesideoftheEDRM:
LefthandsideoftheEDRM:Vendorsoffertechnologiesonidentification,collectionandlegalhold.
ECA,orwhatsomearecalling"EDA,"functionalityisarequiredbasictechnologyelement.More
vendorsareaddingprocessingcapabilityaswell.Thetargetendusersforlefthandsidee
discoverysoftwareareIT,complianceandlegaldepartmentsinsidecorporations,alongwithlegal
serviceprovidersthatperformthisserviceforclients.
RighthandsideoftheEDRM:Vendorsoffertechnologiesonprocessing,reviewing,analyzingand
producingdocuments,eitherduringECAoratalaterstageofreview.PredictivecodingorTARis
becominganessentialfeatureforreview.Thetargetendusersforrighthandsideediscovery
softwarearelegalprofessionals(lawyer,paralegalandlitigationsupport)workingforcorporations,
lawfirmsorlegalsolutionproviders.
Informationmanagementfocused:Vendorsofferinformationmanagementorrepository
functionality,aswellasediscoveryfunctionsonthelefthandsideoftheEDRMtypically,
searchfunctionsforlegalhold,andthecollectionandexportofdatafromarepositoryforreview.
ThetargetendusersforthistypeofsoftwareareITandlegalprofessionals.
VendorswithcompletefunctionalitycoveringthewholeEDRMarealsoincluded.
Inaddition,vendorsmustsatisfyquantitativerequirementsformarketpenetrationandcustomerbase.
Specifically,theymust:
Generateatleast$20millioninrevenueperyearfromthesaleofediscoverysoftwareatleast
10%ofitsrevenuemustcomefromsalesthatareoutsideitshomeregion
Owntheintellectualpropertyandcopyrighttothesoftware
Haveatleast50customersinproduction
Havedemonstratedactivemarketparticipation,including,butnotexclusiveto,inboundcustomer
inquiriesfromGartnercustomersandprospects
Havea"significant"presenceinatleasttwogeographicalregions(notethatsignificantpresence
referstorevenueandinstalledbase)
Marketandsellinatleasttwomajorgeographicregionsforexample,NorthAmericaandLatin
AmericaorEMEAandAsia/Pacific
ThevendorsshowninthisMagicQuadranthavemettheseinclusioncriteria.
Thefollowinglist(whichispurelyrepresentative)details"vendorstowatch."Thissamplesetofvendors
listedbelowdidnotmeetoneormoreoftheinclusioncriteriaforthisMagicQuadrant.However,they
representtechnologyprovidersthatareinnovativeineithertechnologyordeliverymodels,orbothin
somecases.

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cicayda
Cicayda,aprivatestartup,providesReprise,whichoffersWebbaseddocumentreview,textanalytics,
ECAandlegalholdcapabilities.ThecompanyusesavarietyofopensourceandWebbased
componentsaspartofitsverymodernarchitecture,includingApacheLuceneforsearch,Elasticsearch
fordatamanagement,DatomicasitsdatabaseandClojureforitsprogramminglanguage.Cicayda
offersasimplepricingstructureandprovidesservicessuchasmanagedreview.Thecompanylooksto
supportanarrayofusecases,includingFOIArequests,datamappingfortheInternetofThings(IoT)
andsocialmediaanalysis.

Everlaw
Everlaw,aprivatestartup,offersabrowseragnosticandSaaSonlyediscoverysolution.Itssolution
focusesontherighthandsideoftheEDRM.Thearchitectureofitstechnologyiscreatedforthecloud,
whichinherentlypassesoncloud'sbenefitsofeconomicsandscalability.Everlaw'suserinterfaceand
workflowaresimplerforreviewusers.Itsembeddedpredictivecodingengineisproprietaryanddoes
notrequiresubstantialusertrainingandservicesupport.Everlawoffersasingleandallinclusivepricing
model,whichisdatacapacitybased.Everlaw'scurrentcustomerbaseconsistsmainlyofU.S.
governmentagenciesandlawfirms.

Logikcull
Logikcull,aprivatecompany,offersacloudbasedediscoverysolutionforlegalhold,dataprocessing,
reviewandexport.Logikcull'sCullingIntelligenceistheunderlyingengineforthissolution.Compared
withtraditionalediscoverysolutions,Logikcull'sdesign(cloudnative)supportsafasterandsimpler
userexperience.Inadditiontosupportingtraditionalbusinessdata,Logikcullalsosupportsclouddata,
suchasBox.Itspricingissubscriptionbasedandhasfourcategories,dependingonthelevelof
customerneeds:small,starter,advancedandenterprise.

Zapproved
Zapproved,aprivatecompany,offersanediscoverysolutionfordatapreservation,collectionand
processing.LegalHoldProisacloudbasedlegalholdtechnologythathasgainedmarketrecognition
foritsdesign(cloudnative),priceandeasiertousefeatures.Zapprovedhaspartnershipswithseveral
otherediscoveryvendorsandmanyMSPsforresellingitslegalholdproduct.DataCollectProisthe
company'snewerproductfordatacollectionandprocessing.Itscurrentcustomerbaseis
predominantlycorporations.

EvaluationCriteria
AbilitytoExecute
Gartnerevaluatessoftwaretechnologyprovidersonthequalityandefficacyofthesoftwarecapabilities
andservicesintegratedwiththeirsoftwarethatbothsupportediscoveryprocessmanagementand
enablelegaluserstoeffectivelyandefficientlyconductreviewsandimprovecorporategovernance.
Ultimately,vendorsareratedontheirabilityandtheoutcomeinfulfillingtheirvision.
ProductorService:Thiscriterionincludesthecoreproductsandservicesofferedbythevendorthat
competesinthedefinedmarket.Thiscriterionincludescurrentproduct/servicecapabilities,scalability,
quality,featuresets,skillsandsoon,whetherofferednativelyorpartnership.Vendorsthataddressthe
lefthandsideoftheEDRMmusthaveinstantiationofidentification,preservationorlegalhold,
collection,processing("culling")functionalityandECA.Vendorsaddressingtherighthandsideofthe
EDRMmustofferprocessing,reviewandanalysisfeatures,suchassearch,emailthreading,concept
clusteringandpredictivecodingorTAR.Visualization,workflowandreportingareusedtomeasurethe
functionalitysupportingthefullspectrumoftheEDRM.Intuitiveuserinterfaces,nativefileformat
review,productionqualitycontrolandforeignlanguagesupportaredesirablefeatures.
OverallViability:Viabilityincludesanassessmentofmanagementleadership,stabilityofbusiness
operation,theoverallorganization'sfinancialhealth,thefinancialandpracticalsuccessofthebusiness
unit,andthelikelihoodthatthebusinessunitwillcontinuetoinvestintheproduct,offertheproduct
andadvancethestateoftheartwithintheorganization'sportfolioofproducts.Revenuegrowthand
businessexpansiontrendsduringthepastthreeyearsareprimarydeterminantsoftheviabilityrating.
Itdoesnotdependonabsolutevaluesbutonrelativeones(thatis,companyexpansionandcustomer
acquisitionrate),andthusseekstoremovethedisparitiesthatexistinamarketwhereestablishedand
largeportfoliovendorscompetewithstartups.Thisratingisnotjustnumeric,butalsotakesinto
accountfactorssuchaswhetherthereisacohesiveandstrongmanagementteam,employeeretention
andlongevity.
SalesExecution/Pricing:Thiscriterioncoversthevendor'scapabilitiesinallpresales,salesand
postsalesactivities,andthestructurethatsupportsthem.Thisincludesdealmanagement,pricingand
negotiation,presalessupport,andtheoveralleffectivenessofthesaleschannel.Customerratingsof
thequalityofsalesrelatedactivities,andanevaluationoftheclarity,competitivenessandsimplicityof
thevendor'spricingstructure,andstabilityofaccountmanagementareprimarydeterminantsinrating
thiscriterion.
MarketResponsiveness/Record:Thiscriterionexaminesthevendor'sabilitytorespond,change
direction,beflexibleandachievecompetitivesuccessasopportunitiesdevelop,competitorsact,
customers'needsevolveandmarketdynamicschange.Thiscriterionalsoconsidersthevendor'shistory
ofresponsiveness.Itconsiderstheorganization'sabilitytomeetitsgoalsandcommitments.Factors
includethequalityoftheorganizationalstructure,includingskills,experiences,programs,systemsand
othervehiclesthatenabletheorganizationtooperateeffectivelyandefficiently.Trackrecordis
determinedbyhowquicklyacompanycanrespondandinnovatetochangingmarketneeds.

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MarketingExecution:Thiscriterionevaluatestheconsistency,clarity,quality,creativityandefficacy
ofprogramsdesignedtoconveytheorganization'smessagetoinformandinfluencethemarket,
promotethebrandandthebusiness,increaseawarenessofproducts,andestablishapositive
identificationwiththeproducts,brandandorganizationinthemindsofbuyers.Thismindsharecanbe
drivenbyacombinationofpublicity,promotionalinitiatives,thoughtleadership,wordofmouthand
salesactivities.Forvendorsthatcomefromtechnologymarkets,presenceinlegallyfocused
publicationsandattradeshows,andmembershipofprofessionalandtradeassociations,isimportant.
Equally,forvendorsthatcomefromlegalmarkets,presenceintechnologyfocusedpublicationsandat
tradeshows,andmembershipofprofessionalassociations,isimportant.Allvendorswillbenefitfroman
abilitytoattractandretainindustrythoughtleaders,especiallythoseinfluentialinlegalcircles.Finally,
andperhapsmostimportantly,vendorsmusthaveaclearlyarticulatedproductsetandroadmapthat
helpbuyersunderstandandpurchase.
CustomerExperience:Thiscriterionconsiderstherelationships,productsandservicesthatenable
clientstosucceedwiththeproductsevaluated.Specifically,thiscriterionincludesimplementation
experience,andthewayscustomersreceivetechnicalsupportoraccountsupport.Itcanalsoinclude
ancillarytools,thequalityofcustomersupport,availabilityofusergroups,servicelevelagreements
andsoon.Customerratingsandfeedback,aswellasGartner'sclientinquirydata,aretheprimary
determinants.
Operations:Thiscriterionevaluatestheabilityofthevendortomeetitsgoalsandcommitments.
Factorsincludethequalityoftheorganizationstructure,includingskills,experiences,programs,
systemsandothervehiclesthatenablethevendortooperateeffectivelyandefficientlyonanongoing
basis.Inaddition,theexperienceoftheleadershipteaminareassuchasengagementoflegal
communities,educationalprogramsandsoftwaredevelopmentareconsidered.

Table1.AbilitytoExecuteEvaluation
Criteria
EvaluationCriteria

Weighting

ProductorService

Medium

OverallViability

Medium

SalesExecution/Pricing

Medium

MarketResponsiveness/Record

Medium

MarketingExecution

Medium

CustomerExperience

High

Operations

Medium

Source:Gartner(May2015)

CompletenessofVision
Gartnerevaluatessoftwaretechnologyprovidersontheirabilitytoconvincinglyarticulatelogical
statementsaboutcurrentandfuturemarketdirection,innovation,customerneeds,andcompetitive
forces,andhowwelltheymaptotheGartnerposition.Ultimately,vendorsareratedontheir
understandingofhowmarketforcescanbeexploitedtocreateopportunityforthevendor.
MarketUnderstanding:Thiscriterionevaluatesavendor'sabilitytounderstandbuyers'needsand
translatethemintoproductsandservices.Vendorsthatshowthehighestdegreeofvisionlistentoand
understandbuyers'needs,andcanshapeorenhancethemwiththeiraddedvision.Intheediscovery
market,vendorsdemonstrateunderstandingthroughtheirinterpretationofcourtopinionson
technologyusage,caseprecedents,andexistingandemergentcaselaw,andbywhetherandhowthey
addressthemarket'sthreesegments(lawfirms,corporationsandserviceproviders),andtwobuying
centers(ITandlegalendusers).Weusedcustomers'ratingsofavendor'slegalandtechnicalexpertise
aswellasdatapointsforwhethertheywouldrecommendthatvendor.
MarketingStrategy:Thiscriterionincludesaclear,differentiatedsetofmessagesconsistently
communicatedthroughoutthevendorandexternalizedthroughitswebsite,advertising,customer
programsandpositioningstatements.Intheediscoverymarket,vendorsmustunderstandthedual
buyingcentersoflegalandITdepartmentsandcreateappropriatemarketingprogramstoreachthem.
Effectivenessofmarketingstrategywasgaugedbyhowfrequentlyvendorsappearedoncustomers'
shortlistsandhowexistingandpotentialcustomersratedtheirroadmaps.Weevaluatedeachvendor's
goals(whetherthereisavisionthatcanbeexpressedinasingledeclarativesentence),objectives
(whethertherearequantitativetargets),audience(whetherthecompanyclearlyunderstandsits
currentandprospectiveclients),strategy(whetherthereisaroadmaptyinggoals,objectivesand
audiencetogether),andtactics(whetherthecompanyisdoingtherightthingstoachieveits
objectives).
SalesStrategy:Thiscriterionconsidersthestrategyforsellingproductsthatusesanappropriate
networkofdirectandindirectsales,marketing,serviceandcommunicationaffiliatestoextendthe
scopeanddepthofmarketreach,skills,expertise,technologies,servicesandcustomerbase.The
abilitytosellanddeploytoolsquicklyandflexiblyisimportantbecauseoftheoftenunforgiving
deadlinesthatregulatorsandinvestigatorsimposeonorganizations.
Offering(Product)Strategy:Avendor'sproductstrategyincludeswhetheravendorisane
discovery"pureplay,"howreliantitisonsellingservicesinadditiontosoftware,itsuniquevalue

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propositionanddifferentiation,andwhoitscompetitorsare.Differentiatorsincludedbroadfunctionality
andscalabilityencompassingbothleftandrighthandsidesoftheEDRM,thepresenceorabsenceof
TARcapabilities,supportforclouddeployment,newdatasources,andmultimattermanagement
capabilities.
BusinessModel:Thiscriterionincludesthesoundnessandlogicofavendor'sunderlyingbusiness
proposition.Anumberoffactorswereconsidered:themixtureofcorporate,lawfirmandservice
providerclientsthemixtureofsoftwareandservicesandthenumberofserviceandproject
managementpersonnelinthevendor'sediscoverygroup,(ascomparedwiththenumberofsoftware
developers),withasoftwaredevelopmentmodelbeingfavoredoveraserviceorhostingdelivery
model.
Innovation:Thiscriterionexaminesdirect,related,complementaryandsynergisticlayoutsof
resources,expertiseorcapitalforinvestment,consolidation,defensiveorpreemptivepurposes.
Includedinthiscriterionisanevaluationofpastandfutureproductroadmaps,technologyand
partnershipstrategies,acquisitions,andfuturecompanyandproductdirections.
GeographicStrategy:Thiscriterionconsidersthevendor'sstrategytodirectresources,skillsand
offeringstomeetthespecificneedsofgeographiesoutsidethe"home"ornativegeography,either
directlyorthroughpartners,channelsandsubsidiaries,asappropriateforthatgeographyandmarket.
Avendor'sabilitytogeneratesignificantlevelofrevenueoutsideitsnativegeographyisconsidereda
keyfactorinratingthiscriterion.
Vertical/IndustryStrategy:Thiscriterionisnotimportantatthisstageinthemarket'sdevelopment.
Ifacompanyhassuchastrategy,itiscoveredbytheMarketUnderstandingcriterionwithitsthree
segmentsoflawfirms,corporationsandserviceproviders.

Table2.CompletenessofVision
EvaluationCriteria
EvaluationCriteria

Weighting

MarketUnderstanding

Medium

MarketingStrategy

Medium

SalesStrategy

Medium

Offering(Product)Strategy

Medium

BusinessModel

High

Vertical/IndustryStrategy

NotRated

Innovation

Medium

GeographicStrategy

Medium

Source:Gartner(May2015)

QuadrantDescriptions
Leaders
Astheediscoverysoftwaremarketcontinuestoevolve,theLeadersarecharacterizedbyseveral
differentcapabilities:
Solidfunctionalitythatmeetsoneormorerequirementsofboththelefthandandtherighthand
sideoftheEDRM.
Technologyofferingthatdistinguishesthemselvesforstrategicadoptionwithanambitious
roadmap.
Businessmodelsthatclearlydemonstratethattheirfocusissoftwaredevelopmentandsales.
(Note:MixedsoftwareandservicemodelsdonotpreventavendorfrombeingaLeaderaslongas
thevendor'scommitmenttosoftwaredevelopmentandtechnologyinnovationisevidencedby
productroadmapsandthesizeofitsdevelopmentteams,whichshouldcomparefavorablywithits
professionalservicespersonnel.)
Agoodmixofcorporate,lawfirm,serviceproviderandglobaljurisdictionbuyingcenters.
Goodperformancefinanciallyintermsofmarketsharegainsandpositivegrowth.

Challengers
Challengershaveprovenviability,demonstratemarketperformanceandshowtheabilitytoexceed
customerexpectationsontechnicalfunctionality.TheyscorestronglyfortheirAbilitytoExecute,but
theyfallshortinsomeaspectsoftheirvisionorabilitytoimprovetechnologyofferingstomatchthe
marketevolution.Manylargeandlitigiouscompaniescontinuetopursuehybridstrategiestoservetheir
ediscoveryneedscombiningbothinhouseandoutsourcedcapabilities.SomeoftheChallengers
addressthisaspectofthemarketverywell.Theyoffertheirsoftwareviamultiplemodels:onpremises,
appliance,hosted,ondemandandcloud.

Visionaries
Visionarieshaveasolidunderstandingofthemarket,asdemonstratedbydomainexpertiseand
commitmenttoinnovation.Severalnewrequirementsareemergingintheediscoverymarket.Among
them,dataanalyticcapabilitiesforcullingdowndatavolumebeforereview,easeofusepredictive

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codingduringreview,anddataconnectorstonewdatasources(socialandWebcontent,forexample)
arefactorsforGartnerinevaluatingVisionaries.Someoftheinnovativevendorsthathavematching
capabilitiestothesenewrequirementsdonotsatisfyoneormoreoftheinclusioncriteria.

NichePlayers
NichePlayersoftenhaveauniqueapproachtothemarket.VendorscouldalsobeintheNichePlayers
quadrantbecausetheyhavetoimprovethecoreediscoverysoftwareproduct.NichePlayersmayalso
targetaspecificsegmentofthemarketbuyers.NichePlayersmayhavereasonablybroadfunctionality
butlimitedimplementationandsupportcapabilitiesandrelativelylimitedcustomerbases.Notethat
whileseveraloftheNichePlayershavestrongpresenceinthelegalcommunity,thefocusofthisMagic
Quadrantfavorsvendorswithsoftwarefocusedmodels.Potentialclientsshouldconsiderusingthese
vendors,astheirofferingsmaybethebestinclassforcertainprojectorcompanyrequirements.

Context
Asoneofthemostriskaversesectors,thelegalindustrycontinuestoaccelerateinitstechnology
poweredtransformation.Thistrendhasbeenlargelydrivenbytheneedsofkeepingupwiththeclients
thatthelegalindustryserves,aswellastheneedtoremaincompetitiveinamorecostconscious
economy.Theediscoverymarketisarepresentativeexampleofthistransformation.
Ediscoveryhasbecomeawellestablishedpracticeinlitigiouscountriesandmarkets.Governments,
lawfirmsandcorporationsincommonlawjurisdictionsandheavilyregulatedandlitigatedvertical
marketshavebeenrapidlyincreasingtheuseoftechnologiestoassisttheirediscoveryandother
investigationprocesses.Technologyadoptionpatterns,aswellastheproviders'competitivelandscape
forediscoverysoftware,continuetoevolve.
ThisMagicQuadrantwillhelpCIOs,generalcounsel,ITprofessionals,lawyers,compliancestaffand
legalserviceprovidersunderstandthedynamicsandlandscapeofthemarketforediscoverysoftware
andmaketherightchoiceofvendor.

MarketOverview
Thedemandforediscoverytechnologyandservicescontinuestogrow.Gartnerestimatesthatthe
enterpriseediscoverysoftwaremarketplacewas$1.8billionintotalsoftwarerevenueworldwidein
2014,anincreaseof10.6%from2013.Thefiveyearcompoundannualgrowthrate(CAGR)
approximates12%.Growingregionalediscoveryusageforbothcommonlawandnoncommonlaw
actionsandforgovernmentalinvestigationsexpandsopportunitiesthrough2018(see"MarketTrends:
ContextualandPredictiveTechnologiesExtendtheEDiscoveryMarketplace").
Thereareanumberofsignificantchangesinthis2015MagicQuadrantcomparedwiththeprevious
MagicQuadrantpublishedin2014.
First,migrationtoOffice365hassetoffevaluationdiscussionsandupgradeprojectsonediscovery
processesandtools(see"TheStateofEDiscoveryin2015andBeyond").Thisisacommontheme:
OrganizationsareintheprocessofmigratingemailanddocumentsintoOffice365andneedtotakea
stepbackonwhatthatmeanstotheirestablishedediscoveryprocessandtechnologyapplication.
Second,newdatasourcesandincreasingconcernsaboutdatasovereigntyaredrivingemerging
requirementsandexpandingtheconsiderationofediscoveryscopeandtechnologyusage.
Organizationshavestartedthedialogueonhowtopreservesocial,WebandperhapsIoTdata.One
fundamentalquestionisfrequentlyasked:Shouldthesenewtypesofcontentbesubjecttothesame
datapreservationrules?Followingonthisquestionwouldbe:Couldexistingtechnologysupportthese
newcontenttypes?
Third,organizationswantagileandlessexpensiveapproachestoediscovery.Manyorganizationshave
realizedthatthetraditionalprojectbasedapproachtoediscoveryare,inmanyways,becoming
unsustainable.Thisawarenessmotivatesorganizationstoseeknewerandinnovativetechnologiesthat
supportlowercostandfasterperformance.
Fourth,pricingstructurecontinuestobesimplified.Thebusinessgoalofcontrollingediscoverycostsby
corporationstheultimatebuyersofediscoverysoftwarehaspushedtheemphasisonprice
predictionandtransparency.Manyestablishedvendorshavebeenreducingthecomplexityintheir
pricingstructure.Newervendors,especiallythecloudnativevendors,haveofferedmuchsimpler
pricingoptions.Thisfactor,alongwithcompetition,isdrivingtheediscoverycoststobenotonlymore
comparable,butalsomorecosteffective.
Fifth,vendorsincreasinglyexpandtheirofferingbydeployingtheirediscoverysoftwareintheSaaS
model.Althoughmanyofferingsarelabeledas"SaaS,"cautionshouldbegivenbecausesomeofthem
arereallyhostedratherthantrueSaaS.Inadditiontothebenefitsofcloudeconomicsandscalability,
ediscoveryinthecloudisbecominganappealingoptionifthedatasourceresidesinthecloud.Thisis
anewareaforediscoverypractitioners.Thelegalguidanceandrequirementsonhowtotreatcloud
data(social,website,WebemailandIoTcontent)withintheediscoverycontextislacking.Atthe
moment,organizationsaredealingwiththeclouddataonanadhocbasis.
Lastly,anotherroundofmarketshakeupisemerging.Forexample,Microsofthascrossedthee
discoverygatebyacquiringEquivio,kCuraexpandeditsRelativityplatformtocollectionandprocessing,
andahandfulofstartups(thatis,EverlawandZapproved)aresteadilygainingcustomers.

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