Beruflich Dokumente
Kultur Dokumente
LEARNING OBJECTIVES
On completion, successful students will have the
knowledge and skills to:
Describe the purpose of a quality management
system, of quality management systems standards, of
management system audit and of third-party certification
Explain the role of an auditor to plan, conduct, report
and follow up a quality management system audit in
accordance with ISO 19011 (and ISO 17021 where
appropriate
Plan, conduct, report and follow up an audit of a
quality management system to establish conformity (or
otherwise) with ISO 9001 and in accordance with ISO 19011
(and ISO 17021 where appropriate).
PARTICIPANTS
Quality Managers (from various organizations and
enterprises), Quality Management Systems auditors
applicants, QMS business advisors, executives and
employees who are interested in acquiring useful knowledge
in QMS.
Delegates with some understanding of the content,
application, development and implementation of the ISO
9001 series of standards and who wish to subsequently
practice as a QMS auditor.
Management Representatives, Internal Auditors, 2nd
party & 3rd party auditors who are responsible to provide
value added QMS audit to enable Continual
Improvement.
PREREQUISITES
Students are expected to have knowledge of the following
quality management principles and concepts:
The Plan, Do, Check, Act (PDCA) cycle.
The relationship between quality management and
customer satisfaction.
Commonly used quality management terms and
definitions and the 8 quality Principles as given in ISO 9000.
The process approach used in quality management.
The Model of a Process Based Quality Management
System, the structure and content of ISO 9001.
Also, students are also required to have knowledge of the
requirements of ISO 9001, which may be gained by
completing an IRCA certified QMS Foundation Training
Course, work experience, reading or equivalent.
The total duration of the seminar is 40 hours and is going to be conducted in 5 days,
from 28th September 2015 until 2nd October 2015, in Athens, Greece.
Total Cost: 500,00 for general participation and,
350,00 for students and vulnerable groups (unemployed, etc.)
For any further information, please visit: www.swissapproval.ch or contact us in: fotis.rizos@swissapproval.ch
This course meets the International Register of Certificated Auditors Criteria, IRCA/2245.
Swiss Approval Technische Bewertung S.A., Trapezountos & Dig.Akrita, 19200, Elefsina, Greece,
Tel: +30 210 5562130-131, Fax: +30 210 5565155
http://www.swissapproval.gr, http://www.swissapproval.ch
COURSE CONTENTS
Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9001
series of standards, the continuing development process of these standards and key ISO 9001 related
concepts and terminology.
Explain the structure, purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and
ISO 19011 and the difference between auditable standards and guidance documents.
Discuss and explain the requirements of the ISO 9001 on a clause-by-clause basis, and its
relationship with ISO 9004 and the 8 Quality Management Principles to enhance understanding.
Explain the value of documentation, the documentation flexibility and circumstances of exclusion
of the ISO 9001 requirements and the Process-based Quality Management system Model.
Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd
party) and the differences between legal compliance and conformance with ISO standards.
How to develop and use key audit tools like Matrix of Requirements, Process Approach Audit
Checklist & Audit Plan, CAR to enable value added QMS audit.
How to plan and prepare, conduct, report and follow-up QMS audits based on the Process
Approach & PDCA audit Trail. Discuss various Audit Methodology, Audit Psychology,
Questioning Techniques, Roles and Responsibility to collect and analyze evidence, exercise objectivity
and make decisions on the significance of findings made in accordance to relevant audit criteria.
Local requirements, culture, practices or approaches to auditing and the application of ISO 9001, as
Key Features used in the latest IRCAs Accelerated Learning Approach to optimise learning
cycle: pre-course e-introduction module, animations, graphics, sounds & music, practical industrial
examples, quizzes & sample outputs, live audit/simulated audit & practical workshops.
Swiss Approval Technische Bewertung S.A., Trapezountos & Dig.Akrita, 19200, Elefsina, Greece,
Tel: +30 210 5562130-131, Fax: +30 210 5565155
http://www.swissapproval.gr, http://www.swissapproval.ch
FIVE-DAY PROGRAMME
IRCA Accredited ISO 9001 Quality Management Systems
Auditor/Lead Auditor Training Course (IRCA Reg. No. A18021)
DAY ONE
TIME
SUBJECT
08.30 09.00
09.00 09.30
09.30 10.15
10.15 10.30
Coffee Break
10.30 12.30
12.30 13.30
Lunch
13.30 15.15
15.15 15.30
Coffee Break
15.30 18.30
DAY TWO
08.30 08.45
08.45 10.15
10.15 10.30
Coffee Break
10.30 12.30
12.30 13.30
Lunch
13.30 14.30
14.30 14.45
Coffee Break
14.45 18.30
Planning & Conducting the Process Approach Audit The Responsibilities & Activities
Swiss Approval Technische Bewertung S.A., Trapezountos & Dig.Akrita, 19200, Elefsina, Greece,
Tel: +30 210 5562130-131, Fax: +30 210 5565155
http://www.swissapproval.gr, http://www.swissapproval.ch
DAY THREE
TIME
SUBJECT
08.30 08.45
08.45 10.15
10.15 10.30
Coffee Break
10.30 11.30
11.30 12.30
Audit Checklist
12.30 13.30
Lunch
13.30 15.15
15.15 15.30
Coffee Break
15.30 17.15
17.15 18.30
DAY FOUR
08.30 08.45
08.45 10.15
10.15 10.30
Coffee Break
10.30 12.00
12.00 12.30
12.30 13.30
Lunch
13.30 15.15
15.15 15.30
Coffee Break
15.30 18.30
Swiss Approval Technische Bewertung S.A., Trapezountos & Dig.Akrita, 19200, Elefsina, Greece,
Tel: +30 210 5562130-131, Fax: +30 210 5565155
http://www.swissapproval.gr, http://www.swissapproval.ch
DAY FIVE
TIME
SUBJECT
08.30 08.45
08.45 10.15
Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2)
10.15 10.30
Coffee Break
10.30 12.30
Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2) (Continued)
12.30 13.30
Lunch
13.30 14.30
Exercise: Opening Meeting, Audit, Audit Reporting, Closing Meeting & Follow Up Audit Role
Plays (Stage 2) (Continued)
14.30 15.30
15.30 15.45
Coffee Break
15.45 16.00
16.00 18.00
18.00
Written Examination
End of Training
Swiss Approval Technische Bewertung S.A., Trapezountos & Dig.Akrita, 19200, Elefsina, Greece,
Tel: +30 210 5562130-131, Fax: +30 210 5565155
http://www.swissapproval.gr, http://www.swissapproval.ch