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The Henley Forum for

Organisational Learning and
Knowledge Strategies

Henley Forum Meeting Thursday 17th September 2015
Changing mindsets and behaviours
Draft agenda



Welcome and networking
Dr Sharon Varney, Henley Forum


Title TBA
Description TBA
Professor Patricia Riddell, University of Reading


KM - Driving behavioural change by understanding client needs
Having completed his MBA Management Challenge on behavioural change
in law firms, Stuart is well-placed to examine how KM can be applied to
encourage behavioural change in the legal services context. He will talk
about some examples he has come across in practice including; asking
clients what they really want; interpreting the answers to identify where
they see value; utilising these insights to develop more client-centric legal
services; and identifying barriers to improving service delivery.
Stuart Hopper, Director of Knowledge Management, Baker & McKenzie




Members’ Showcase: Mindset and behaviour change in
membership organisations
Michael will be sharing some of his experience of working to change
mindsets and behaviours in membership organisations and networks such
as RIBA (Royal Institute of British Architects), regeneration networks and
in the Citizens Advice service.
Michael Craven, Citizens Advice


Introduction to the workshops
Note: Numbers are strictly limited for the King’s Play, so please sign up
before the event
King’s Play

Knowledge Café – accelerating

The session will allow you to
discover meta-skills (related to
This knowledge café style workshop
emotional intelligence) of a truly
will focus on the challenge of
human and efficient leader. The play accelerating change by inspiring
draws on tools designed to trigger people to reflect on the foundations
transformational learning at
of their beliefs, attitudes and

cultureQs 16. Eric Lynn. Henley Business School 17.00 Close . Dr Sabine Mueller. enabling the invisible borders that hinder collaboration to fall away. And it will conclude by enabling you to capture your reflections on the day. It will introduce you to cultureQs – a change accelerator that uses powerful questions to inspire participants to reflect on the foundations of their beliefs. Participants experience the King’s Play through active participation. followed by a debriefing on the experience and a group discussion. attitudes and behaviours. Dr Chris Dalton. While engaging in deep meaningful conversations.15 So why would anyone want to change their mindset? The final session of the day will start by addressing a fundamental question: why would anyone want to change their mindset in the first place? It will consider how reflective practice can enhance awareness. Through this process.00 Refreshments 16. Burgundy School of Business Dijon / ‘Reines et Roi’ behaviours.individual and group level and strengthens leadership skills. people connect quickly. the dynamics shaping contributions to the business agenda are opened for discussion.

these give him a strongly commercial approach. Stuart has over 20 years' experience as a qualified solicitor in multinational firms. having worked in UK. Spain and the British Virgin Islands. He combines a practical focus on the effective delivery of services. France. He is a regular speaker at KM conferences and contributor to various publications. Stuart also chairs the Advisory Group to the Social Mobility Foundation and is on the Executive Panel for McKinsey Quarterly. She possesses 10 years of professional experience in planning and implementing international seminars on entrepreneurial learning and personal leadership in diverse cultural settings. as well as other aspects of practice support across a culturally diverse. including operational efficiency. with his areas of specialism which include strategic knowledge management and business planning. Sabine holds a masters in education & psychology. enabling him to combine all of the elements necessary to deliver value to clients.Session Leaders’ Biographies Patricia Riddell Stuart Hopper Stuart is Director of Knowledge for the Global Mergers & Acquisitions Practice at Baker & McKenzie. She is a co-founder of the initiative ‘Reines et Rois’ (Queens and Kings) that offers the systemic tool ‘the king’s game’ to private and professional target groups in Europe. a postgraduate diploma in coaching and a PhD in entrepreneurship education. He holds an MA from Oxford and an MBA from Henley. business strategy. global organisation. Eric Lynn . Michael Craven Sabine Mueller Born and raised in Germany. the hands-on integration of knowledge management with business development and training. The objective of her work is to help individuals and groups access their creative resources and to be more authentic as a means to lead a fulfilled life. Sabine is a personal coach and associate lecturer in entrepreneurship and personal development at the Burgundy School of Business in Dijon. practice management and development. Together.

She was Group Head of Learning and Communications for an engineering and construction company in the offshore oil and gas business.Chris Dalton Sharon Varney Dr Sharon Varney is a specialist in developing organisations and people. and engages at a very human level supporting people to manage personal change and transition. She works at a strategic level. Sharon developed her cross-sector learning and change expertise as a senior manager working in large. . Previously she was Vice President for international learning and development at a US bank Sharon now runs her own consulting practice – space for learning and is a member of the faculty team at Henley Business School. global organisations. helping to create more effective organisations.