POLICIES &

PROCEDURES
Page:
Approved:
Subject:

TUI HOTELS / VP Operations

COMMUNICATION EQUIPMENT

VOLUME:

02

1 of: 4 Pages

Responsible:

COO/DOO
Copies to:

GM

2 105

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

POLICY:
It is the policy of TUI HOTELS to apply common planning and design principles to the planning
of new hotels and hotel renovations in order to maintain guest quality and comfort and a
marketable image.

PROCEDURE:
This procedure establishes and outlines the handling of design and planning within a technical
services agreement between TUI HOTELS and the respective individual hotel.
COMMUNICATIONS
1.

Telephone System

This should be a private branch exchange system corresponding to the requirements of the
TUI HOTELS and to be provided in such a way as to allow expansion on each
of the facilities referred to below.
The following is an outline only of the basic requirement; a full detailed description will be issued
to each Project. A number of exchange lines for outgoing traffic only, a number of exchange
lines for two-way traffic with through dialing facility. The total number of each of the two above
may be but should be subject to discussion with TUI HOTELS re likely traffic.
Terminal extension sets for each of guest bedrooms plus extension sets in junior suites and
suites. Guest bedroom sets to be plug-in type with two points per guest bedroom, one at
bedside, and the other at the dressing table. Precise location will be determined for each
type of room.
A minimum..............maximum .............terminal sets for internal hotel service extensions.
The incorporation of maximum "service levels" for direct single number dialing from guest
bedrooms to designated outlets, switch able to Operator if unmanned.

Dial facility to maximum two-digit number from guest bedroom to computer interface for
room management system.
A guest message-recording device to be incorporated for replay to guest.
Guest "Message Waiting" light to be incorporated in terminal set.
Direct dial facility from one guest bedroom to another to be incorporated via single digit
service level code.
Bar to guest telephone system for external use, activated at reception.
Selective barring facilities to all service and administration telephone sets.
Conference call facilities to be provided within administration telephones.
All main administration offices to be fitted out with multi-link phones enabling full secretarial

Copyright TUI HOTELS

277182205.doc

POLICIES &
PROCEDURES
Page:
Approved:
Subject:

TUI HOTELS / VP Operations

COMMUNICATION EQUIPMENT

VOLUME:

02

2 of: 4 Pages

Responsible:

COO/DOO
Copies to:

GM

2 105

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

services and internal switching in larger offices.

A call recording and charting device to be incorporated covering both guest bedrooms
and administration service lines with computer interface to guest billing and room
management system. This should cover the following elements:
The subscriber number, which has been called.
The room number.
The number of units used.
The cost per unit.
The total amount.
The date and the time.
Emergency power supply - to be described in detail for each project.
Two entirely separate external lines to be supplied together with secretarial set to the offices
of the General Manager, the Comptroller and the Sales Manager.
Four guest pay phones to be installed within the public area space.
One independent radio Telephone as emergency standby.
2.

Bedroom Guest Facilities

Each guest bedroom to have TV set controlled from bedside with channel selection, on/off and
volume controls. Maximum four channels available for video film transmission. Facilities for:
a)
b)
c)

own in-house advertising film to relay through to guest bedrooms and

pay system for films with interface to guest billing computer with time delay.
Whole system to be capable of receiving present and future cable and satellite
transmissions.
Radio with eight pre-selected stations of which one would be a separate in-house
music channel.

Overriding fire alarm call through radio or TV system preferred.

Speaker extension in bathroom.
Digital clock with wake-up system for guest control with variable illumination.
For the above:
TV casing to be provided in a suitable match to interior design built-in a cabinet or on stand
with nylon or similar glider feet.
Radio and radio controls, TV controls and clock to be planned into bedside control panel
plus the possible provision of space for bedside light switches. This panel and its installation
together with the entire system is part of the quotation expected.
Copyright TUI HOTELS

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POLICIES &
PROCEDURES
Page:
Approved:
Subject:

TUI HOTELS / VP Operations

COMMUNICATION EQUIPMENT

VOLUME:

02

3 of: 4 Pages

Responsible:

COO/DOO
Copies to:

GM

2 105

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

TV on separate stand, height between 45 and 55 cm from floor.

3. Public Areas
Public address system together with a choice of two background music programs.
Individual controls are required by area for on/off and volume and override for public address
announcements based at reception.
Restaurants, Bars and Lounges (including Lobby) to be wired for TV.
4. Function Rooms

Ballrooms and large conference rooms will each normally require the following:
Facility for closed circuit TV with transmission through to guest bedrooms including
recording facilities.
Suitable light span track for each area to be planned together with the interior designer.
Simultaneous translation equipment.
One motorized projection screen in each room.
Sound amplification system with ceiling mounted speakers.
Back projection TV.
Radio microphone facility (Rovers).
Standard microphones and stands.
Table - full height.
Full projection equipment.
Loop antennae for simultaneous translation.
Feed back facilities to the body of rooms.
Blackout screens motorized for both rooms.
Two mobile lecterns with controls for blackout, screen, lights and sound system complete
with microphone.

NOTE:

Full supply of telephone jacks sound input and output sockets lighting and
power to be provided around the perimeter of both rooms including panels
inset in floor subject to detailed discussions.

Copyright TUI HOTELS

277182205.doc

POLICIES &
PROCEDURES
Page:
Approved:
Subject:

TUI HOTELS / VP Operations

COMMUNICATION EQUIPMENT

VOLUME:

02

4 of: 4 Pages

Responsible:

COO/DOO
Copies to:

GM

2 105

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

For the smaller meeting rooms:

Output facility and speakers relayed from either of the two large function rooms.
5. Administration
Staff paging system (bleep) activated by telephone service level for up to twenty separate calls
with facility for group calls and separate identification for security and fire parties. (Voice
communication necessary?)
Security closed circuit television. Assume two locations to monitor with monitors located at
reception area.
One telex machine based on latest word processor and automatic receive and send facilities
plus three facsimile machines of group III type.
External - Taxi call light to be located at a point outside the hotel on the street with switch
control at reception desk.

Copyright TUI HOTELS

277182205.doc