Nancy Miller

20930 Concord Green Drive East Boca Raton, Florida 33433

TEL: 561.470.3383 Fax: 561-852-6877 E-Mail: Beanie24U@aol.com

Dear Sir or Madam:

Enclosed is my resume detailing my experience and specific accomplishments for your

review and consideration. My objective in bringing it to your attention is to present my
qualifications for a challenging position with your company.

I’m sure you will agree that my diverse background provides me with the qualifications
to meet the requirements of the most demanding of situations. I am loyal, self-motivated,
well-organized, career oriented individual with the ability and enthusiasm to make
immediate and positive contribution to your company’s goals and objectives.

Should you have a current or anticipated need in the near future, for an individual with
my qualifications, I would very much like to meet with you in a personal interview to
discuss career opportunities.

Very truly yours,

Nancy Miller
Enclosure: Resume
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Nancy Miller
20930 Concord Green Drive East Boca Raton, Florida 33433
TEL: 561.470.3383 Fax: 561-852-6877 E-Mail: Beanie24U@aol.com

OBJECTIVE: Challenging employment in the field of collections, sales & customer service
where knowledge of people and product will contribute to increased sales and profits for the
company and promote opportunities for personal career growth and professional advancement.

EXPERIENCE:

6/05-11/08 M.D.Science Lab

Deerfield Beach, Florida

Account Executive - responsible for direct sales on a B2B basis to store owners
and buyers. Responsible for 15 state territories. Sales via phone and via email.
Responsibilities include product knowledge of customer relations to the stores
and making sure the stores have product on time and efficiently. Responsible
for Creating awareness for all accounts when new products are released and
making healthy business judgment calls b2b such as negotiating pricing,
sending free samples, send literary packages informing customers at my
discretion. Responsible for procuring my own new leads via searching the
Internet for valuable consumers within my territory. Speaking to consumers on a
one to one basis regarding our products. The programs we use are sales logic
and accounting order entry program called MAS including credit cards taking
payments via phone, Collection of my own accounts receivables and making
sure all (if any) returns were handled properly.

4/2000-3/31/05 Krane Products

Collection of in-house accounts, Company’s own products via telephone. Top
producer in-house. Achiever of double bonus since Employment started.
Average collection dollars exceeding $7,000.00-$10,000.00 weekly. Balances
ranging from $40.00 to $189.00. This also involves customer relations with
dissatisfied customer’s to pay and resell the products.

1997.2000 Traders Delight

Sole Proprietor
CEO, Worked with analysts on different stocks producing a daily tip sheet /
newsletter format to stockbrokers and brokerage houses on a day-to-day basis.
Including cold calls public relations and investor relations. Responsible for
bringing in new business by talking to new brokers via my referral program.
Dealt with large financial institutions to independent brokers. Sales, Billing and
Collections for my own accounts.

1995-1997 Krane Products

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Please reference above.

4/88-1997 West Boca Cable Vision (Adelphia)

Duties included Sales through telemarketing of existing accounts to upgrade
service, solicitation of new accounts, supervise telemarketing projects
(Exceeding goals set): training of new employees. Helped implement audits of
illegal hookups. Customer service both at front counter and heavy incoming
telephone calls concerning, installations, changes in service, billing, trouble
calls, trouble shooting, research, etc. Coordinate and implement all collection
lists, acted as liaison between field personnel, collection agency and our office
for latest information payments to delinquent accounts concerning “Non-Pay”
cutoffs and reconnections managing to keep non-pay disconnects at ½-1% on
bulk as well as regular accounts. As the only collection Customer Service Rep, I
was personally responsible to handle all difficult and irate calls relating o
billing and collection problems, as ell as handling all write-offs for resolution of
accounts.
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Nancy Miller
20930 Concord Green Drive East Boca Raton, Florida 33433
TEL: 561.470.3383 Fax: 561-852-6877 E-Mail: Beanie24U@aol.com

March -June 86 Marine Midland Bank

Position: Senior Adjuster/ Retail Loans
Duties Included: Collection on past due accounts via telephone. Direct contact
with Automotive Dealers, repossessions, Credits, Debits, account
reconciliations and Skip Tracing. Collected 90-95% of accounts assigned.

January-October 85 Motorcycle Credit Corp.

Position: Office Manager
Duty Included: Accounts payable, receivables, billing, word processing,
credit approval, collections, and telemarketing.

January 82-April 84 Barco Auto Leasing

Collections of Accounts, Skip Tracing and account reconciliation.

February 81-Jan 82 ABI Security

Duties included: Collections, Billing, Setting up appointments and
customer service.

1971-1980 Worked for various personnel agencies as a recruiter involved sales and had to place
people into the correct positions to tailor o their profession.

EDUCATION: BA Degree
REFERENCES: Upon Request