Charrie A Jones

100 E Anchor
Grandview Plaza, Kansas 66441
United States E-mail: charrie0207@yahoo.com
Home: (785) - 2261793
Work: (785) - 2402004

Work Experience

Cap Gemini (10/10/2007 - 02/10/2008) - Customer Service Rep for Sprint

Junction City , Kansas United States
Supervisor: Mr. Andrew Yates - 785-784-0824; Contact: Yes
Salary: $9.00 per hour
Hours per week: 40
Reason for leaving: Lay off

* Assist customers with question about anything regarding there bill, plan, any other information
that will pertain to me solving all there issues.
* Assisting customers with any technical help with mobile devices, troubleshooting phones when
anything was to malfunction or go wrong.
*Researching and analyzing information in reference to a credit or fixing a customers account do
to incorrect information.

Research Analysis and Maintenance (03/10/2008 - Present) - Data Entry Clerk / Medical Records
Clerk
Ft. Riley, Kansas United States
Supervisor: Mrs. Wanda - 785-240-2007; Contact: Yes
Salary: $10.91 per hour
Hours per week: 40
Reason for leaving: Contract Expired

*Responsible for performing daily office tasks such as filing, recording, maintaining records,
copying, posting, and other similar duties, using a computer terminal or typewriter.
*Provide for proper update of data processing manuals to assure appropriate documentation and
user information, also using Med Pros, and CHCS to screen information and walk in
appointments
*Screen Optometry reports, and Audiology
*Perform generic screening of 100% of the patient records that are processed through the SRP to
mirror appropriated criteria
*Process, maintain, and file medical records and related information at the IACH, CTMC and
Caldwell clinic
*Perform typing duties in conjunction with coding, labeling, and auditing of patient records
*Ability to identify and solve problems and deviations in the work assignment using established
policies, instruction and accepted practices

Empire Today (10/05/2006 - 07/23/2007) - Lead

Junction City , Kansas United States
Supervisor: Mrs. Betty - 785-761-4200; Contact: Yes
Salary: $9.50 per hour
Hours per week: 40
Reason for leaving: Better opportunities, On Maternity Leave
*Provides accurate customer service assistance to customer including but no limited to the
following: analyzing and researching customers billing issues, processing credit applications, and
credit card payments.
*Handles calls by following outline policies pre established company guidelines and ensures a
resolution is met between the customer, representative, and the company, while balancing service
levels and financial objectives.
*Monitored Calls, QA employees, and also assisted employees any shape way or form.

Nelson Entry (02/22/2003 - 04/02/2005) - Administrative Clerk/ Mailroom Clerk

Tacoma , Washington United States
Supervisor: Mr. Nelson - Contact: Yes
Salary: $10.00 per hour
Hour per week: 40
Reason for leaving: Relocated

*Set-up, prepared reports, letters, mailing labels and any other forms of material.
*Plan and key complicated statistical tables, combine and rearranged materials form different
sources, or prepared master copies.
*Accurately filed and delivered mail to all company.
*Suggested new mail code system, which reduced filing errors and increased timely delivery
*Answering phones and filling paperwork.
*Computed amount of postage required for outgoing mail, depending on weight and classification

Taco Bell (04/10/2002 - 08/15/2003) - Cashier/ Cook/ Prep

Co Springs, Colorado United States
Supervisor: Mr. Van - 719-983-9601 ; Contact: Yes
Salary: $8.50 per hour
Hours per week: 40
Reason for leaving: Relocated to another area
*Assisted customer with orders
*Prepared food/ cooked
*Clean Lobby and outside area's

Kansas Kids Daycare (07/02/2005 - 05/15/2006) - Teacher

Junction City , Kansas United States
Supervisor: Mrs. Sara - 785- 762-4338; Contact: Yes
Salary: $9.50 per hour
Hours per week: 40
Reason for leaving: Better opportunities

*Duties: Plan, implement, evaluate and supervise a developmentally appropriate and inclusive
educational curriculum for young children.
*Work within a multi-disciplinary framework with therapist teachers and support staff to ensure
and effective instructional and therapeutic program.
*Plan classroom program activities in accordance with policies of the center and best practices
*Establish and maintain an environment required to motivate and enable each child to achieve
learning objectives.
*Coordinate general classroom housekeeping duties, including: preparing snacks, feeding
children, assist in pottying and diapering young children and general clean up and sanitation
according to.
*Perform any childcare related duties and assist Director of Childcare with center-wide objectives
as assigned.

In Thy Hands Daycare (06/06/2006 - 09/29/2007) - Assistant Coordinator

Junction City , Kansas United States
Supervisor: Mr. Simms - 785-784-4620; Contact: Yes
Salary: $12.00 per hour
Hours per week: 40

*Duties: Participate and attend parent meetings, staff meetings, director meetings, in service
trainings, program meetings and team meetings.
*Supervise and evaluate all staff including volunteers in their performance of their duties and
responsibilities assigned by the director and there job description
*Record keeping of Family enrollment/ di-enrollment
*Ensure that daily medications and therapy goals were implemented
*Plan for and use instructional methods to motivate and enable staff and volunteers to ensure
quality care
*Implement a daily workable schedule for staff
*Perform any facility related duties assigned
*Prepare meals in absence of facility cook
*Answers relay messages according to their importance and delegation
*Complete and maintain any documentation and records required and maintain a well organized
facility

Education: College/University

Cloud Community College (01/05/2010 - 05/12/2011)

Junction City , Kansas
United States Minor Outlying Islands
Degree: Assoicates
GPA: 3.0 Semester Hours: 16

Barton Community College (10/22/2007 - 05/13/2010)

Ft. Riley , Kansas
United States
Degree: Associates In science- Major: Associates Degree
GPA: 3.0 Semester Hours: 60

Lakes High School (08/08/2001 - 06/12/2005)

Lakewood , Washington
United States
Degree: Diploma - Major: General Studies
GPA: 3.2

Additional Information: Computer based training (40 WPM), Full knowledge with Microsoft
Word, Excel, Spreadsheet, and Database, telephone skills, adapts quickly and easily to new
concepts and instructions, Demonstrates patience, Tact, Energetic, Professional attitude, Strong
people skills, Verbal communication skills, Call center Experience 2 Years, Ability to
communicate effectively to staff of all levels, HIPPA training, ALTHA certificate, CHCS
certificate, Security clearance