Maritime Cranes

Global After Sales Service

Service Excellence
Liebherrs reputation for high quality after sales support across its entire range of
maritime products is well-earned. The establishment of "Service Excellence", as a key
competence throughout the entire service life of a crane, provides service solutions
and added value focusing on enhanced profitability and performance for our customers.
In order to guarantee "Service Excellence" Liebherr commences its after sales programme
before hand-over of the crane to the customer.

Training

Assembly
Page 12 - 13

Transport
Page 10 - 11

Testing
Page 8 - 9

Page 6 - 7

Global After Sales Service

Second-hand

Upgrades
Page 22 - 23

Spare Parts
Page 20 - 21

Maintenance
Page 18 - 19

Page 14 - 17

Global After Sales Service

Global After Sales Service Network

= Customer Service Centres

Population of units
= Port Equipment
= Ship Cranes
= Offshore Cranes

Africa
280

America
727

Global After Sales Service

Asia/Oceania
1223

CIS
215

Europe
2486

Middle East
398

In addition to maintenance work carried out by customer personnel trained by Liebherr,

over 5,000 maritime cranes are also serviced directly by Liebherr through a worldwide
network of service centres.
Liebherr service is based on shortest response time, reliability and extensive technical
knowledge. Reducing downtime and restoring the productivity of customer machines
is the primary concern of our engineers.

Global After Sales Service

1 Testing
All maritime cranes go through an extensive factory testing programme. Depending
on their size the cranes are either tested fully assembled or crucial components such as
drives and motors undergo extensive testing prior to delivery.
This quality management system ensures extraordinarily quick commissioning on-site,
trouble-free operation and high availability right from the outset.

Global After Sales Service

Liebherr-MCCtec Rostock GmbH, Germany

Global After Sales Service

Global After Sales Service

2 Transport
Offering direct access to the sea, Liebherr production facilities are very well situated
in terms of worldwide sales logistics, especially when shipping large equipment.
Generally cranes for intercontinental shipment are transported semi-assembled.
However large cranes such as STS, RMG or RTG are shipped in large pre-assembled
pieces and assembled on site. This avoids any excessive stresses in the structures as
a result of shipping fully assembled.

Global After Sales Service

10

Global After Sales Service

3 Assembly
Where fully assembled shipment does not occur, the combination of extensive testing
before shipment and Liebherrs leading pre-assembly concept significantly saves costs
while reducing risks and ensuring faster installation on-site.
Crane parts are assembled and commissioned by a team of experienced engineers. In
addition to training at Liebherr facilities prior to erection, Liebherr offers comprehensive
on-site training covering all technical aspects of the crane, during and after installation.

Global After Sales Service

11

4 Training

12

Global After Sales Service

Liebherr offers a range of flexible, high quality training solutions to fulfil

specific customer training needs. Thereby, the main focus lies on creating
a sustainable awareness for efficient and safe crane operations.
In addition, it has always been Liebherrs philosophy to train customers
engineers in all aspects of crane maintenance, repair and operation.
Where necessary, customer personnel are then able to ensure that crane
downtime is reduced to a minimum.
Customised Training
n Crane

operator training
staff training
n Technical training
n Maintenance

Global After Sales Service

13

5 Technical Service & Maintenance

A team of more than 600 experienced, multi-skilled and factory-trained service engineers
is based in more than 50 service centres around the globe. They are available ad hoc or on
a contractual basis. The continuous expansion of our worldwide sales and service network
is part of Liebherrs commitment to offer the maritime industry the best possible support.
Liebherr maritime cranes benefit from extensive in-house expertise in structural,
mechanical, electrical and electronic engineering guaranteeing high product quality,
long-term performance and reduced lifetime costs. Liebherr combines its know-how
with customers experience in order to continuously optimise products and services.

14

Global After Sales Service

Tailor-made service agreements

1. Commissioning

4. Upgrades

n Mechanical

installation
up and testing
n On-site training
n Hook

2. Inspection programmes

n Inspection

surveys
n Verification of crane maintenance
n Verification of documentation and certification

3. Preventive maintenance
programmes

n Modernisation

/ overhauls

n Adaptation to new standards or new requirements

n Technical

upgrades

5. Full service contracts

n One-stop

n Maintenance

service solution
planning
n Technical upgrades
n Remote diagnosis / Teleservice
n Budget planning

n Safety checks
n Support of PMR
(Preventive Maintenance Routine) installation
n Recommendation of stock level

Global After Sales Service

15

5 Technical Service & Maintenance

Real Time Service
Based on state-of-the-art data transmission technology,
the on-board monitoring system provides information
on the operation of equipment enabling efficient management, optimal operation, maintenance scheduling
and remote supervision.

GPRS

16

Global After Sales Service

The permanent availability of Liebherr cranes is an important prerequisite for smooth and efficient operation.
Using Teleservice a Liebherr service engineer can log
directly on the crane for instant support in order to
analyse data and carry out ad hoc troubleshooting
online.

Satellite

Reman Program
Liebherr offers repair services for all installed components (hydraulic components, pumps, motors,
gearboxes, drive systems etc.). Depending on type,
age or market value customers can choose from three
solutions:

Testing after assembly according to the latest factory

specifications has confirmed that exchange components operate just as well as identical newly produced
parts and therefore come with a same-as-new warranty.

n Buying

an exchange component
for repair
n Return for overhaul
n Return

Standard Logo Full - Color

Global After Sales Service

17

6 Spare Parts Logistics

Every operational hour is vital if cranes are to function effectively. Liebherr original
spare parts (OEM) and service staff are at our customers disposal 24/7. Availability of
components over the whole service life of the crane is guaranteed.
The standardised Liebherr overnight distribution service guarantees fast and safe
delivery of the original parts to their destination.
Liebherr also recommends a steady supply of critical spare parts on-site. In combination
with Liebherr training on technical specifics, this allows for minimal downtime of cranes.

18

Global After Sales Service

Global After Sales Service

19

7Upgrades & Retrofits

It might be required to upgrade cranes due to changes of the installation layout,
changes of rules and regulations, operational requirements or just to extend the service
life of an older crane.
Retrofit Packages
n Extended

service life through next generation components

of additional safety features
n Retrofitting of drive systems
n Structural inspections
n Software & mechatronic updates
(downward compatibility due to
Liebherrs Crane Management System)
n Installation

20

Global After Sales Service

Global After Sales Service

21

8 Refurbishment & Second-hand

In consideration of the ever-growing secondhand crane market Liebherr offers complete
refurbishment programmes including a relocation service of equipment.

22

Global After Sales Service

Global After Sales Service

23

Liebherr-Werk Nenzing GmbH, Austria

Global After Sales Service 11251701 07/2013 Subject to change without notice.

Liebherr Container Cranes Ltd., Killarney, Co. Kerry, Republic of Ireland

Liebherr-MCCtec Rostock GmbH, Germany

Liebherr-Werk Nenzing GmbH

Dr. Hans Liebherr Str. 1, 6710 Nenzing, Austria
% +43 50 809 41-725
E-Mail: info.lwn@liebherr.com
Internet: www.liebherr.com

Liebherr Container Cranes Ltd.

Killarney, Co. Kerry, Republic of Ireland
% +353 64 6670-200, Fax +353 64 6631-602
E-Mail: sales.lcc@liebherr.com
Internet: www.liebherr.com

Liebherr-MCCtec Rostock GmbH

Liebherrstr. 1, 18147 Rostock, Germany
% +49 381 6006-0, Fax +49 381 6006-3999
E-Mail: info.mcr@liebherr.com
Internet: www.liebherr.com